McDonald's is McDonald's! Well, not all are the same. I have to say I've been to a couple I would never return to. However, this one is one of the better ones and I would come back here. The staff were friendly, and the drive through move quickly. There is plenty of parking if you decide you would rather walk in and order. I ordered a double cheeseburger meal and it was hot and tasted fresh. I have to say, the fries were really good. Condiments, napkins, and a straw were provided. My Diet Coke was cold with great carbonation. When you are in a hurry, and in the mood for fast food, this is at a convenient location in Laguna Niguel. Don't be afraid to visit the Golden Arches. read more

I mean, so we really want to review McDonalds? The answer is yes! When the days become hot and the nights find yourself craving something , this is the spot that i go to where i can order an ice cream sunday. Sure, not the healthiest option, but these days im YOLOing it. I often hear of other locations whose ice cream Machines are magically out of order when the clock strikes 8pm. Not here! This location has the ice cream machine working and ready for you to either use your app to order ahead, or order at the drive through with their updated screens. On this occasion the screens seemed to have issues, and i was able to order ahead. Just be prepared that the prices have increased, and you will pay extra for hot fudge.! Hot tip: while using the app, there are often deals or rewards that can score extra freebies or discounts on certain items. On this trip. It happened to be 6 pieces of Chicken McNuggets for Dodgers winning a game. So. I happily accepted. It must be noted, "all the is free is not the best it could be! " The chicken McNuggets tasted off, over cooked, texture hard, and after a few bites i was over it. Im skipping these next time, free or not.! read more

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I should get paid for how much time I waste because of this locations mistakes. I placed an order for breakfast at 10:43 AM, I arrived in the drive-through at 10:55 and by the time I got to pick up my food at 11:06 in the morning they said they threw away my order. The ambience of this whole event has been horrible, I deserve a credit for my loss. read more

Literally the worst McDonald's I've ever been to every time I come here I just get the worst service. They are sooooo slow and completely forgot my order read more

I think improving on customer service would be perfect! Once I was going to pay in the drive through I was kind of waiting for a while and I didn't really have an update on what was going on with my order.... Eventually I got greeted and received my order, I just felt kind of awkward.... read more

This location is the absolute worst and doesn't deserve any stars. They have terrible customer service and I can't remember a time I have left with the correct order. I would avoid at all cost and go to Albertsons. They will be quicker and you will leave knowing what you got. Elisabeth and Carol need to get their acts together as leaders of this storefront. read more

I got my daughter a happy meal and got myself a crispy chicken sandwich to tie me off just as a snack. I saw 540 calories and figured okay. I was disgusted to bite into a frozen chicken patty and then open the sandwich and see barely any chicken and just a sloppy sauce mess with 1 pickle..... literally traumatizing read more

McDonald's - Fast Food Near Me - Laguna Niguel, California

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A's Burgers is closed on Sunday and I needed a drive thru burger fix. I haven't been to McDonalds for years and decided it couldn't be that bad. Messed up my order thanks to the screen being turned off. I should have asked them to repeat my order. read more

A large fry cost me $6.24!!! Again a large fry cost me $6.24!! Reread that, a large fry cost me $6.24! Never again!

Food comes out WAAY too hott and overcooked as far as fries and apple pies, almost feels like your mouth is about to burn. You dont even want to eat it anymore. It tastes stale. Wont be coming back. read more

The service is good I been coming here for years I have never seen this ? But why is the water so dirty ? I let them know they just gave me new water :/ Didn't bother to say sorry or anything Manager didn't care didn't say anything read more

McDonald's - a dirty toilet bowl with water in it - Fast Food Near Me - Laguna Niguel, California

It's fast food! It's a McDonalds. What else can anyone say! It's consistent low quality food.

What's wrong with this McDonald's? They keep forgetting to put something in the order. Today, if I hadn't checked, they wouldn't have included the Double Filet-O-Fish. I told them it was missing, and when they finally gave it to me, there was no sauce inside. The fries were old and cold, and the caramel coffee had no syrup! This happens quite often. I guess it's time to stop eating there. read more

First of all we usually go to one off the freeway on our annual Thanksgiving trip. It's crowded, noisy and cramped. But we used Maps. The mileage was WAY off the estimate but we got there o.k. Fewer people were there, quieter, new, clean, our Big Macs were done asap. They brought it to our table. Clerk was conversational and nice. Inside it was relaxed, lower lit. Best inside McDonald's experience I've had in a long time. read more

I usually visit the Golden Lantern restaurant once each week. I've seen great improvement in both dining room cleanliness and in customer service. Both were lacking about 12 months ago. The newer trash receptacles, with 3 compartments, seem to fill quickly and need to be checked more often. Actually, they need to be redesigned by corporate so that they don't jam up so easily. Speaking of corporate, how about bringing back the deep fried apple pie as a retro promotion??? The food I've ordered is always good. read more

I am amazed that so many people bag on fast food joints like McDonald's. First off, any place that has a dollar menu needs to give you pause in regard to how much actual beef is in that thawed out, frozen, particle board of a patty?... Any way, griping about FRESHNESS should not be apart of the conversation. - HA! 'And don't get me started on the meat quality of Taco Bell. One grade above, not suitable for human consumption... 'But that's why they have their hot sauce to help it along. - "Needs more ketchup." In general, most fast food joints are going to be: 1. Cheap 2. Quick & convenient 3. Mass produced with just enough "quality" to sell off to the masses However, most people will usually go for the first two, cheap & easy. If quality was a big concern, they'd be heading to The Habit, The Schwack, A's Burgers, Burger Lounge, Bad to the Bone, or Surf Riders Cafe. Although, the prices at MCD's are more than they used to be; you still can get a good deal on specials like the Filet-O-Fish Friday. ($2.50 - Reg: $4.79) Which brings me to my recent side-by-side comparison: Wendy's Crispy Panko Fish Sandwich vs McDonald's Filet-O-Fish Sandwich "Ding! Ding! Let's get this show started!" McDonald's Filet-O-Fish: $4.79 (Special offer: $2.50 on Friday's @ most locations.) Wendy's Crispy Panko Fish Sandwich: $4.29 *Offered for a limited time only; some locations may offer it all year around. Photo - https://www.yelp.com/user_local_photos?select=IHAv4c5x47jhhVtvyQ6VZA&userid=O6EBodP3Fgu_n67efSKnBQ Texture & Taste: McD's Filet-O-Fish is not very crispy at all; moist. Wendy's Panko Crispy Sandwich is quite crispy which gives it a nice textural crunch. Wendy's fish filet is coated in a crispy panko breading; served with lettuce, a slice of American cheese, pickles and a creamy dill tartar sauce, served on a premium bun. (Photo note: The bun does not look as nice as McD's but I suspect there are less preservatives in it as well.) I did notice that there was a stronger fish flavor in the Panko Crispy Sandwich which was less prominent in the Filet-O-Fish. The Wendy's fish sandwich was also saltier in flavor which could have been toned down a bit. If I do return & order the Crispy Panko Fish Sandwich, I may try and request "very light" or "no salt"; if that's even an option. Photo - https://www.yelp.com/user_local_photos?select=fsxOC92OC9zEY_6Ey2YjdQ&userid=O6EBodP3Fgu_n67efSKnBQ Cheese and...: Both sandwiches come with a slice of American Cheese BUT it is notable that McD's uses only a HALF-SLICE while Wendy's gives you an entire slice. Both come with tartar sauce; Wendy's actually adds pickles and lettuce to the sandwich in addition to sauce. Photo - https://www.yelp.com/user_local_photos?select=538Zjs1zIXFkU6kivVcCCw&userid=O6EBodP3Fgu_n67efSKnBQ Size: McDonald's fish sandwich offers about 50% less Wendy's portion of fish. Mcdonald's Fish Patty: 2.5" square Wendy's Fish Patty: 3.75" square Photo - https://www.yelp.com/user_local_photos?select=L_f61XQpm55BakloW8O1NA&userid=O6EBodP3Fgu_n67efSKnBQ Fish: McDonald's uses pollock for their Filet-O-Fish. Wendy's previously used cod for their sandwiches but has switched to Wild Alaskan Pollock. The Wild Alaskan Pollock comes from the world's largest certified sustainable fishery. McDonald's Filet-O-Fish comparison rating: 3 Stars The Filet-O-Fish: https://www.yelp.com/user_local_photos?select=ZbeVCVcTz7ak5EpITc1v0g&userid=O6EBodP3Fgu_n67efSKnBQ Overall restaurant rating: 3 Stars Conclusion: For about the same $$, Wendy's offers a bigger, better, fish sandwich. However, McDonald's offers Filet-O-Fish Friday which is the best value to get an inexpensive, fish sammie fix. - Big Aloha! Food: 3 (Overall) Ambiance: n/a Service: 3+ Value: 3 read more

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The worst McDonald's fries I've ever had! No flavor, salt, or crispness. Seemed like they had made them hours ago. My partner ordered an unsweetened iced tea but they gave him a sweetened one. The prices here are also really high for what is supposed to be cheap fast food. Terrible, every time we give this place a chance we regret it. read more

They always forget to give me syrup with my pancakes, even after asking. Not happy. Customer service is fine but just attention. The details is not there. read more

So, did the drive thru at about 2:20pm today and order 2 combos. The doof taking orders repeated it back twice and they still managed to get the order wrong. It wasn't even a big order‍ read more

Stopped by for a breakfast meal and coffee. After i went up to the register for my coffee since they were super busy, I asked for creamers and Splenda. Well to my surprise I had to go back and ask for 4 more creamers and Splenda. The coffee was awful and it was either burn or someone is not cleaning the coffee machine daily and as they should. I took it back to the register and explained to her what had happened. She offered to make me another one, but unless she can brew I'm a second I'm not gonna fit around for her to rebaje it when it was an awful batch of coffee. I told her I did not want it to just make sure she gets that looked into bc another customer might not be as pleasant as I am. read more

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You have a 25% chance of getting what you order. And a 85% chance of waiting in the parking lot. Until they fix it.

This McD sure is fancy (see photo). The outside looks typical but the inside is anything but. There was nobody in line, and our food was brought to our table WOW. There are screens at some tables with games for kids. The seats were actually pretty comfortable, unlike some McDs that have hard plastic seating and painfully bright lighting. I'm only giving 3 stars because the couple of times I went through the drive thru I was told to go park in the waiting spots and had a good while for pretty simple orders. read more

McDonald's - Fancy - Fast Food Near Me - Laguna Niguel, California

My favorite Macdonald's! I'm sort of a drive through king that uses the "deals" on the app. Well worth it as many items are free!!! Can't complain. It's always fast here as fast food should be. Drive through is awesome as the folks who work there now know me. Lol. Walk in, not so recommended. Focus is on drive through so when you walk in, it's sort of secondary in service ranking. Kids playground still broken. If it was fixed I'd give it an extra star. read more

Emergency happens to work place like today. A machine broke down. Waiting time is a disaster! At the first window and second window and the third person who gave me a refund. They are very friendly! Put a smile on their faces. I have no other words to express my experiences excellent customer service. read more

The service is terrible, waited 20 minutes for a burger when it was slow and didnt have a single person come in. then a guy was standing at the counter top just standing there then went behind the counter top and grabbed a water a big soda cup like whaaaat read more

Ordered the Deluxe Breakfast Bundle, and it came with 2 pieces of bacon... please see photo below of one of the pieces of bacon. Fool me once, shame on you. Fool me over and over, shame on me! read more

McDonald's - One of the pieces of bacon. - Fast Food Near Me - Laguna Niguel, California

First of all went through the drive-through there was a note saying sorry for the inconvenience, but we're only serving a few things after waiting waiting in line I ordered the food it was almost $30. I get the food. All the hamburgers are wrong. Had to take the food back then when the happy meals were opened up, this is what the fries look like. read more

McDonald's - This is what I got in the small fry three french fries that's it. - Fast Food Near Me - Laguna Niguel, California

Horrible sewer smell. If you go out the side customer door, towards the drive-thru, you walk over some type of collection of sewage manholes that leak a very strong and putrid sewage smell. If you're in the dining room and someone comes in or goes out of the side customer door, the smell comes into the dining room and doesn't go away. The sewage smell can be very strong in the restroom also, so it may back up in there too. Supposedly they use pure beef patties on their hamburgers, but the patties look grayish and are bland. There is no flavor at all, just the overwhelming sewage smell. It was terrible. We had to leave without eating our meal. Service was terrible. They have table service if you use their app, but they didn't bring any of our food out. We had to go up and ask about it. We found it in bags off to the side, even though each of us had selected table service in using the app. The tash cans were overflowing in the dining room and adjacent to the soda fountain. The fountain area was very dirty and unkept. There were no medium-size lids for the drinks. A ketchup dispenser that empties above the catch drain for the soda fountain was leaking and running for quite some time before it finally stopped. A couple of customers tried to stop it from leaking, but that didn't seem to work and one of them went up front to tell somebody, but I don't know what happened as it seemed to stop on its own before they got up to the customer counter. read more

So it seems they changed their condiment supplier as the Mexican salsa wrapper is now green instead of red and the catchup package look different as well . You would think no big deal however while digging into my Big Mac combo I instantly noticed something tasted off . Perhaps they changed the oil supplier on the french fries or ingredients in the Big Mac sauce ? all I know is there's a funky aftertaste going on for real . I hope they figure this out and straighten it out . I will try again in a month and update . Another no BS review by J Bosco read more

Terrible service from the manager Jessica is terrible. No greeting and bad customer service read more

Wait why is Raymond writing a review about McDonald's? It's McDonald's! WE KNOW ABOUT MCDONALDS. Yes. Yes you do. This McDonalds, though, located in Laguna Niguel is what you might call...state of the art? So dot_ham wanted McDonald's. I was on the 5 near El Camino Real and he told me to exit, go backwards, take another street, and go all the way around. Why there's no direct street here, I don't know :( Anyways Mickey D's. They upgraded and renovated. How can you tell? It looks classy for a McDonald's. You enter through the front and go to one of 2 computers and you personalize and figure out what you want. This is exciting. I think they have a BYO burger here that you can customize to your liking, so that's a plus! Alas for me, all I ordered was a hash brown, which tasted like a normal Hash Brown, along with an iced water downed hazelnut coffee. They have a really fancy system that spits out typical McDonald's food. :D read more

McDonald's - Fast Food Near Me - Laguna Niguel, California

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Every single time I'm going to this Macdonald My order is wrong I talk to manager last time they said sorry about that but They did again read more

McDonald's - Fast Food Near Me - Laguna Niguel, California

Worst customer service ever, it started with the drive threw lady rushing me to order. To them getting my order wrong for my son. I asked for a kids cheese burger with just mayo and they had to fix it twice. I'm very annoyed that they covered the whole burger with mayo when I asked them if it can be light. Literally if they don't like there jobs then maybe fast food customer service if not for them. Tienen que entrenar a las personas que trabajan ahí. Porque la mujer que me ayudo no sabe hacer su trabajo. read more

McDonald's - Worst burger - Fast Food Near Me - Laguna Niguel, California

It's really sad how this location has fallen apart over the years and understandable why they've lost lots of business to places that actually value there customers. Tonight we waited at the drive though ordering menu for 20 mins with just 2 cars in front of us. That's right 3 cars took over 30 mins to order and receive their food. It's obvious that the franchise and management team could care less about hiring some help here after 9pm. read more

Fast food is not typically something I post reviews on, however this experience warrants a review. I gave the experience 3 stars because I think that's a high rating for a fast food joint. This build your own burger gimmick is fantastic ! You place your order on an iPad and you can choose from made to order options or build your own from scratch. I made a burger on an artisan roll with lettuce, tomato, mushrooms, white cheddar and big mac sauce. Honestly it could have used more sauce. But the burger was delicious! It was brought out to my table like at a regular restaurant too :) I would definitely do it again ! Hopefully the pilot program becomes a permanent thing because it was worth it. read more

McDonald's - Build your own burger! White cheddar, mushrooms, lettuce, tomato and Big Mac sauce !!! - Fast Food Near Me - Laguna Niguel, California

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Hi there...please encourage your trainee Justin at the drive up window to SPEAK to the customers at the drive up window. He was also taking orders and I was attempting to pay for my order already placed. Wearing a mask limits facial expression and I don't respond to hand signals. He deserves proper training on what might be his first job. Just sayin.... read more

Cannot get an order right here. Live pretty close and have been here enough times to know it's not just a one time thing. Within the last 3 times I've been here each time somethings wrong. This locations turned me off to McDonald's and fast food stupidity read more

Thanks to the night crew for throwing my chicken nuggets back in the fryer when I ask for some fresh ones. read more

McDonald's - Extra Crispy Nuggets after I asked for fresh ones. - Fast Food Near Me - Laguna Niguel, California

My supposed to be sausage egg cheese McGriddle came with just sausage in the middle and they made me wait outside for a good 10 minutes when they were not busy at all. The guy who took my order read my order back to me perfectly and they still made them wrong. I got four of them and they were all the same sad McGriddle. On top of that they were incredibly dry as if they had been old. Bad location, workers were rushing me in the drive thru at the pick up window and seemed like they were not interested nor happy to be at work at all. Bad customer service, they are always getting my order wrong. read more

McDonald's - Sausage Egg Cheese McGriddle - Fast Food Near Me - Laguna Niguel, California

Dear McDonald's, the service here is absolutely atrocious. Jaw is completely gone. Call me a shark because jaw. When pulling up to the window an employees hand was out of the window already ready to snatch my hard earned blood sweat and tears money out of my innocent soft prude hand. I could feel the cold wet sweat trickling down my forehead from the anxiety he caused me. As soon as I put the card in my hand he flailed the food in my face and I said I have another order and he made a disgusted face and threw his hands in an upwards and disgusting way. He said go pull up to wait like I was a ANIMAL. I am NOT an ANIMAL and I REFUSE to be treated as such. The most disgusting part of this my cookies are not even warm. read more