While my husband and I were patiently waiting for our order, we ended up getting front-row seats to the most unexpected drama of the evening. A customer walked up to the counter asking for a refund because the kiosk had promised him drinks that apparently did not exist in this universe. He had ordered several, so naturally he wanted his money back. But then things took a turn. The manager told him he couldn't help since the order was placed at the kiosk. When the customer asked if he could at least get some food instead of the missing drinks, the manager said he couldn't give him his money back or swap it out for a $3 meal item because--wait for it--"he would lose money." So instead of the three large milkshakes the man ordered, the manager offered him... icy drinks. Not quite the same vibe. By the time our food arrived, the whole situation felt like a plot twist no one asked for. Honestly, the experience was memorable--but not in the way the restaurant was probably hoping. read more

Stopped by this restaurant for breakfast while traveling. I almost decided to leave. Outside there was trash near the door entrance. Walked into the women's bathroom and it was clear that no one had cleaned it probably since the day before. I was there at 8am getting breakfast. This was almost a bridge too far but the staff was friendly and I watched them to make sure my food was being handled properly. read more

McDonald's - No paper towels in the stall and the empty rolls sitting on the baby changing table - Burgers Near Me - Lafayette, Louisiana

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This is the worst McDonald's I've ever been to. No clue how the food tastes because we gave up after the drive thru line didn't move for 25 minutes. Complete waste of time. Do not go. read more

Went for a quick burger while traveling across us on 10.....this place took 15-20 minutes. We asked them to cut burger in half and they said they would give us utensils. It arrived with no utensils, cold fries and no catsup. Wish we'd read reviews beforehand. read more

Terrible service, missing items, call the store no answer, file a complaint and got a generic response but still no refund for my whole missing meal. read more

This is the worst McDonald's experience I ever had I went inside ordered my food with my family they had nats all over our food the workers were so unsupervised talking all loud most of there tables were dirty. There workers had no gloves on.i had saw a worker with a food order and had ate out of it. The workers were disrespectful to. The bathrooms were so disgusting and was not clean at all. They had bugs by the drink station 10/10 I would not recommend read more

This McDonald's has very bad customer service. First of all, they take forever to process Door Dash orders and when they hand it to you there's no "Thank You" or "Have a Nice Day". Also, how come they don't have the order ready for when you arrive? You have to wait 20 or 30 minutes for the order to be ready which is an inconvenience for both the driver and the customer. This McDonald's will not pass the DoorDash pickup order to you via the drive thru, they claim that you have to come inside to pick it up but when you try to come in, the lobby door is locked!! The lobby hours are from 5-11 pm so why was it closed at 9:30?! This happens everytime I get an order for this McDonald's, I have issues getting through the front door but yet they require that I get out and come in to pick up a Doordash order. I just don't get it. You can hear the staff goofing off and making inappropriate comments to each other. Very bad customer service and unprofessional. Do Better McDonald's!! read more

McDonald's - A photo I took while standing outside of the dining room waiting for the staff to let me in. I was standing there for damn near 20 minutes!! - Burgers Near Me - Lafayette, Louisiana

Bathrooms gross, water on floor and no soap. Main area gross, floors messy, receipts don't print or come out blank at self service. Cashier was paying more attention to getting food then checking if anyone was waiting on her. Only one cashier. Got my food. Fries upside down in bag with no salt. Sandwich was half wrapped in bag. This place is like one of the worst McDonald's. It's a joke. Zero stars? Fingers crossed no food poisoning. There is a chick fila right by this place. Go there instead. read more

Extremely slow service. In the drive thru line for over 20 minutes. Definitely not a fast food service as supposed to be. Workers seem disorganized and doesn't know what to do. Every single worker seems and acts like it is their first day of work. Definitely needs improvement in all aspects. read more

the worst mcdonalds in lafayette... service horrible wait time horrible and employees lack understanding when u specify what u want / dont want read more

Poor service and quality. Many complaints about this location and apparently nothing is done about! Do yourself a favor and don't stop here!

How y'all gonna say y'all hiring but don't hire people who genuinely need a job, I HAD 2 interviews at McDonald's I went to both and they said they was gonna call me back 2 to 3 business days it's been weeks. I told the honest truth in my resume that even text the hiring manager cause the people she hired are under age and I'm 18 I don't get. read more

McDonald's - like this is proof that I had 2 job interviews at the same company months apart and I still didn't get the job. - Burgers Near Me - Lafayette, Louisiana

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like someone else said, worst mcdonald's in lafayette. ask for fresh fries, still cold with no one else in the line. anything else will be cold to. if there is someone else in line, be ready to wait for 20 minutes. might as well just to go carencro if you're going to this one you'll get fresh food and great service. read more

Not nice and disrespectful when u show them receipt proving the order was made wrong. Go to chic fill a right next door instead

They are not polite! Today the girl taking the orders was rude, and when I picked up my order , no thank You no nothing! The girl taking the order never said welcome nor thank you. And when I asked her to tap my card to pay, she said they don't do that. Well I know they do! I was about to ask her if she woke in the wrong side of the bed today. They may not fully be awake today! They were down right ugly ( manners, none). I do not recommend them to anyone! Sure did not make my day pleasant! They need to bring in a new manager to whip that McDONALD'S into shape! Wow! read more

So somehow 6 months later we are driving thru back to Houston and somehow decide to stop at this same McDonalds I reviewed. Went thru the drive thru - took 20 minutes. I'm talking from ordering to actually getting our food. They are still slow. Maybe you guys can get your staff to say words instead of just taking money and giving food. You might as well get a robot arm to had out the food and an external swipe and pay. Oh by the way thanks guys for putting napkins in the bag... like that's just a sad minimum. If your management staff have not fixed this problem and it's been 6 months they should not be managing anything. Welp hopefully I don't forget next time and stop here. There is another McDonalds down the road. If you read this try that one instead. One last thing. If you not going to bother cutting off the fat of your chicken sandwiches. Maybe don't put them on the menu. Hamburger was good and fries were good or as expected read more

What a horrible experience the provided. As me and my family were on our way back to Texas we stopped for food. We place a fairly large order $47.41. The young lady who took the order did a pretty good job no complaints. They forgot to give us a receipt that's just for starters. Once we got our bags we noticed that a whole 10 piece meal was missing and a large fry. The what appeared to be manager first says we didn't order it. Then once she got the receipt she said she put it in the bag (lying of course) with an attitude. Then once I explained she acted as if she couldn't comprehend. She wanted to charge me for another meal we never received (silly rabbit). I completely understand mistakes being made but to have an attitude, be rude, and nasty about your teams mistake is crazy. Do better I own two businesses and would never treat my Customers nor clients like this. read more

They got my order wrong. I don't even know how you hear fillet o fish instead of chicken nuggets but I'm very disappointed

We stopped here after a very stressful softball game. We came in expecting to be at least treated with a tad bit of decency, but we couldn't even receive that. We could tell they were already in a bad mood before we ordered, but the way they blatantly ignored us was absolutely absurd. The guy who took my order mumbled barely even saying audible words, then proceeded to have an attitude when i asked for him to repeat himself. We dined in, they wouldn't even call out our order numbers!! When we tried to ask for more sauce they didn't even glance in our direction. Then we sit to enjoy the meal we patiently waited 30 minutes for, TERRIBLE! The restaurant itself was disgusting from the floor on up. Don't even get me started on the smell. Reeking of rotten fish and other unknown smells. Food wasn't even cooked. Immediately had a stomach ache after taking one bite. Then one of the workers had the AUDACITY to hit on a 15 year old player. Disgusting. They locked the lobby doors hours before closing time. People trying to come in, we would have opened the door, but we didn't want other people to have to experience what we just did. I wouldn't recommend this so called fast food place to ANYONE. Truly disgusting that people can be this mad about working, taking there anger out on their customers. read more

If I could choose 0 stars, that's what I would give this place. Unless you want spend an hour at a fast food establishment, don't come here. Service was terrible, food was wrong, and the manager didn't care in the slightest. read more

I live near this location. We go there plenty. They never get the order right. Soo frustrating. 3-3-20, still can't get orders right read more

This McDonalds sucks, the service is slow, and the food was cold. They didn't fill up the drinks all the way and the cheese was cold in the middle. We came to the McDonalds with over 100 people, and they took way to long to serve everyone. By the time chick fil a was empty, McDonalds had just served a few customers. read more

McDonald's - Drink that isn't filled all the way. - Burgers Near Me - Lafayette, Louisiana

This place is the worst! Starting with as soon as you walk in the people are rude, your order is completely wrong and when you ask about your order the attitude goes way left. I can only assume it was the manager she was rude at not only to the customers but to the staff also. The worst service ever! My family and I were treated very poorly and rude! Would not recommend and would not come back to this McDonalds and they need change in attitude or employees! read more

This McDonald's sucks. I went there before and I asked for a chocolate shake. They didn't have that. Then, I asked for a strawberry shake. Didn't have that either. THEN, I asked for a mocha frappe. They sure as hell didn't have that. So I finally settled for a caramel frappe. It's like, what do they actually have that's supposed to be on the menu!? And they've never gotten my orders or my friends orders correct. Lame ass McDonald's. Probably the worst I've ever been to. Don't come here even though it's supposed to be called fast food because they are not fast! I hope they shut this one down. Trashy! read more

This McDonald's was clean and had friendly staff was super friendly. However this is a newer McDonald's and you have to order on the new kiosks that is why I have it 3 stars. read more

Horrible. Service was awful, slow, and order was wrong. Avoid this McDonald's at all costs.

Imagine driving for 4 hours, then waiting in drive thru lame for 30 mins, when you are FINALLY up to order and the take 3 orders from the other lane.... and still nothing for you!?! YEP, that is what happened.... we decided that it was time to leave and find somewhere else to eat because we still have 5 hours left of drive time.... and now we are hangry! Thanks! read more

Waited 20 minutes for a cup of coffee. 10 people waiting for orders inside, 12 cars lined up in drive thru. All while regional director holding staff meeting in dining room. Bells ringing, people not greeted, customers coming inside from drive thru asking about what the heck is the hold up, and the manager continued thru talking about how many and what color gloves to wear while prepping food. Told them to keep my $1.10 and walked out. One exit further fresh $.55 cup of coffee in 30 seconds at Burger King. read more

So gross! Went to get some ketchup and a swarm of fruit flies flew up from the drink area and ketchup spout.

This is the worst McDonald's I have ever been to. I was asked for my order, I ordered and never heard anything. Pulled to the first window and they never took my order. Being this close to chic fil a I don't see how it maintains customers. Except on sundays when chic fil a is closed. I'll never go to this McDonald's again. read more

Only giving one star because that is the least you can give! Slow slow service , rude, staff playing in cell phones instead of working. Truthfully I am afraid to eat the food? Poorly managed- just as well lock the doors now. read more

I'm giving this McDonald's one star only because I can't give it zero stars. Rude employees, bugs everywhere, disgusting fries. I didn't realize a M could be so bad. read more

If I could put negative stars, I would. Every single time I've come to this location, I get lazy workers, cold food, missing food or my order just isn't right period. The only reason I've returned is for my kids or it's the only place open if it's late. Seriously needs work. read more

Stopped at this location passing through Louisiana. Couldn't ask for a more friendly staff an that all so noticeable southern hospitality

While eaiting we watched as more than 5 cars recieved their food before us. We ordered to go and waited more than 10 minutes at which I kindly aske she manager (who had not been present this whole time) how much longer it would be for our food. She then yelled at the cook to get her an egg mcmuffic which was what we had ordered and why it hadn't been prepared I'm still wondering. She then went to drop hash browns, which again after standing there for 10 minutes you would have thought hash browns would have been dropped before then. After this point I ask again ma'am do you have a time on our wait to which she responded rudely I was gunna tell you that there is a 2 1/2 minute wait on hashbrowns to which our response was we need a full refund. I have never in my life been treated so poorly. I went down the road and was served quicker and without the rudeness. McDonald's has always been a family place and to have such a nice McDonald's in a nice shopping area with managers who don't care to treat customers with decency and respect for their job ruined the entire store. read more