Every McDonalds is different. This one is mid. The space is clean, and the service was good. but my burger was half falling apart, and the fries were cold. read more

This is a very good McDonald's location. I had to make a few adjustments to my order and a special request. The staff accommodated my request seamlessly and were very courteous and helpful. The food met my expectations, I will order from here again. read more

McDonald's - Burgers Near Me - Kirkland, Washington

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This location didn't have many issues before, but now they have workers who make you wait sometimes up to 5 minutes in the drive thru. I was halfway through ordering when the worker told me to hold on and then left me sitting there while four other cars went through the other lane. I have a lot of respect for fast food workers, but this service has been terrible for months now. This seems to be a common theme of how workers are trained and supervised nowadays read more

For a McDonald's drive through, basically what I wanted. They listened to my order correctly, gave me my order correctly, and the food was reasonably fast and warm/cold as expected. I do wish that menus were available before the ordering window cuz sometimes I wanna try new things. Only sad part is how expensive McDonald's has become! read more

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I mean usually I like my quick to go McDonald but this time idk it was off. They got my order wrong and my drink was diet when I asked for regular read more

I ordered and my order is in process for 5 minutes with no one in front of me. Employees are taking to each other and looking at their phone. What is going on here! Who's running this place! read more

They missed the order with many things missing, their phone number doesn't work. They are not McDonalds as a long time doner he children's hospital... very sad read more

Probably one of the worst Mcadonalds I've ever been to. Inept service, cold food, fries served were like all 1 inch long or shorter... won't ever be back read more

Worst McDonald's in the area. The employees working the night of 5/30/25 were soooo incredibly rude. I pulled up to the ordering machine and there was literally no one in front of me. Not busy at all. The girl taking my order took about a minute and a half to greet me while I sat there wondering if they were even open. Once she finally answered, she was rushing me the entire time I was ordering and kept telling me the total. I kept having to say "oh im sorry I wasn't done ordering yet". Apparently, you're not allowed to order more than one thing or you're super annoying. I pull around the corner and there is one car. Several employees inside. The guy who gave me my food said maybe one word to me and then was pissed off I was using Apple Pay?? Not a single car behind me. Why do you hate your customers? I used to work here at this exact location about seven years ago. Your job is not that hard!! And it's certainly not hard to be a decent human being. read more

Pretty nice McDonalds with quick and friendly service. Everyone already knows what the menu is at every McDonalds so it's a moot point to really review the food options. What I can say is that McD's appears to have been updated recently so the setting is very modern and clean. The staff is very organized and provides quick and friendly service. The general mood of patrons is low key and hospitable. The restrooms are clean and well maintained. Overall, this is a good McD's to visit and would recommend it for individuals and families. read more

McDonald's - Clean and modern - Burgers Near Me - Kirkland, Washington

Hot and delicious every time! I use the McDonald's app to order my food ahead of time to avoid the long lines at the drive thru and the inevitable panic when it's time to order and I can't remember what it was that I had a hankering for Best breakfast is the sausage egg McMuffin! Least favorite breakfasts are any breakfast sandwich with a biscuit (all you can taste is the chemical leavening in the biscuit) and the pastries (claggy) Best drinks are frozen Coke or strawberry Fanta (sometimes I drop by just to get one) Favorite combo is the fillet-o-fish or the McNuggets with fries Yummy! read more

After having lunch here on July 10, 2022 I had a gnarly bout of food poisoning -- literally writing this review from the bathroom. The health department should check this location out. Avoid unless you are eager to sign up for the bubble guts. Update: The entire family ate there and is now all plagued with unmentionable intestinal distress. It's a good thing we have more than one bathroom. read more

Bad customer service. Refused to serve me even though I placed a mobile order and paid for the food. I had to convince them and talk to a manager to get someone to bring my food curbside Food was cold. Never going to McDonald's again! read more

Came here and got a breakfast sandwich, a hash brown and a Frappe. My food was alright but they forgot to give me my drink. Tried to call their number, no response. So basically wasted my money. Also the lady giving us the food was straight up on another planet. She looked like she was high. Idk gave me a weird vibe. read more

Horrible, food, small dried up and way too expensive. You can get a nice burger and fries at any local bar or restaurant for less money.

I never thought I'd be writing a McDonald's Yelp review. McDonald's has always been great with the consistency of their food until I came to this one. It was really busy a late evening and I had placed a mobile order which I guess wasn't working at the time. When I got to the drive thru it was just a bunch of young kids talking and yelling about things that customers shouldn't be hearing. The food wasn't that great either unfortunately. Burger wasn't made correctly and the fries were over cooked. The next time I ordered food from here was for breakfast and everything was good. The people working were really friendly and the service was quick. read more

I went to the drive thru tonight with my father to get ice cream, and some beverages. When I pulled up to the window, the person working handed me a bag of food, and I took it, confused as because It was not mine. I told her that she had given me the wrong order, and she rudely responded "So why did you take the bag then?" I have been eating here for years, and expect more. Step it up, Juanita McDonalds! read more

Employees lack basic kindergarten adding and subtracting skills. 20 piece McNuggets does not equal 10. Two stars because they brought order out to curbside faster than any other McDonald's I've ever been to, probably because they forgot half my order. read more

If your hungry and need a quick bite early before work don't come to this McDonald's. Second time I've been here 2 get a sausage egg McMuffin. The biscuit is hard and sandwich is like drywall. Worst part is McDonald's costs more now then is ever has. It's inexcusable to be paying more money for the same food when the quality is consistently getting worse. read more

It was my great honor to participate in a McTeacher Night hosted by this location to benefit a young friend dealing with a brain tumor. I have a special place in my heart for local businesses actively involved in the community. For four hours on a Friday night this restaurant was hopping as local teachers volunteered their time and, with the help of regular staff, took orders at the drive thru and counter, assisted people at the self service kiosks, bussed tables and baked cookies. Hundreds of people came to enjoy a meal and support a family. My volunteer position gave me a birds-eye view of the kitchen and boy did those folks work hard! I was especially impressed with a young man named Fletcher who, with a smile and laughter, took on the roll of making sure everyone back there stayed cheerful and motivated. He was a force to be reckoned with and I'm convinced he'll go far in life. This is the location I come to when my family gets that burger or filet of fish craving even though another location is closer to my house. I'm happy to support a business that goes to such great lengths to support the community! read more

I just went to this location tonight at midnight after a night out. When we arrived, the line was long and the wait was as well. I mean, it's McDonald's at midnight what do you expect? I get to order and it was obvious that the staff have had a busy night. I was told to go to the first window and it was a typical payment. At the second window we were met by a young man with long hair, and he said "I apologize for the wait". Which, coming from any fast food restaurant is a surprising apology. We talked a bit about how busy they were, and they said they only had 4 staff and there was an unusual amount of people. When were leaving he said there were only 3 people closing. Throughout the interaction you got the sense like he actually cared about how the experience was for the customers, despite his own personal hardships running a skeleton crew during a random midnight rush. Every time I've come here I've never had an issue with my order, and this young gentleman in particular has had great customer service. I know this place doesn't have the best reviews, but for a McDonald's this place really does a nice job. When I got home the food was well cooked and delicious, and their spicy chicken sandwich was actually comparable to other fast food chicken chains! It's still another McDonald's, but they set themselves apart with their service and at least the food is well put together and competitive to other fast food chains in the area. read more

Really nice modern McDonald's with the best fast food service I've experienced in the Puget Sound. Went in for 2 McRibs and they gave me a number placard which they used to deliver my order to my table. Not only did I get the right order with food piping hot food, but they brought napkins and wet naps. Where else do they do that? Great experience all around. read more

We stopped in for breakfast on Sunday and the employees at the drive through were so friendly. Our food was warm and well put together. And not sure why, but the orange juice at this one always tastes better than the other locations. read more

Been staring at my clock in my car and it has now ticked 15 minutes and I'm in the drive through... apparently I ordered the soufflé and or they are slaughtering the cow for the burgers and growing the potatoes for the French fries. I didn't know ordering 3 hamburgers and 3 French fries was going to take an act of God. Not to mention the multiple windows to pick up food and or pay for food or a little bit confusing. There are 2 windows. Other than being parked at the current ones, how would that work? Do cars just weave in and out? There were no apologies for the lengthy line or getting my order wrong as I was handed a bag of chicken nuggets and a happy meal... when I asked what the deal was and why it was taking so long they just simply looked at me and said "it's really busy." come on McDonald's of Kirkland, let's get our act together. This is supposed to be fast food not slow food. read more

Won't visit again for one reason. The young female working the hand out window had the crappiest customer service. When something is missing from the order (like the drink), it's quite rude to sigh, roll your eyes, and leisurely stroll to grab it then give a look of imposition to the customer that PAID for it. No "Sorry" or "Have a nice day", just disdain. I asked for nothing beyond what I ordered, yet I was given disrespect. If that flies with management then it's not an establishment who deserves my business. read more

Lol don't come here. Forgot items I specifically ordered. The customer service is trash. While i was waiting to ask for MY THINGS that they forgot, the employees decided to keep talking while they saw me waiting in there. read more

I would have bet cash money that there is no such thing as a McDonald's that could wow me - and it's a bet I would have lost. We stopped in here today for a late breakfast, and though we've been to the McDonald's on this spot more times than I'm going to admit in a public forum, this was a completely different experience. This location was rebuilt from the ground up recently, and it shows. The first thing you notice is how modern and sparkling clean everything is. It's decorated for adults, instead of the usual carnival-clown color scheme - much easier to sit and relax. There are fewer places to sit than in the past, but they are roomier and more comfortable. There are several self-ordering stations, along with the clerks to take your order, so you aren't stuck waiting in a big line, and the clerks are actually friendly. They also don't make you stand around waiting for your tray, but instead give you a big table number and bring the food to you. Um, are you sure this is McDonald's? The food was as expected - no changes there - but as we finished our meal, a staff member approached and offered us a free ice cream cone. She'd made one too many for an order and decided to make someone happy. We didn't want one, but the young woman who accepted it lit up with a big smile. It was fun to watch, and the whole meal was just a pleasant experience from start to finish. read more

McDonald's - a man sitting at a table in a restaurant - Burgers Near Me - Kirkland, Washington

best McDonald's in Kirkland hands down. Shoutout to the late night crew, they're awesome!!

Who the hell designed this place? Why would you have your primary drive through pickup window marked as pickup 2 with pickup 1 as your secondary? Got to pick up 2 and asked if I should wait at 1 or 2 and the employee waved forward so I assumed that meant pull forward to window 1. Sat there for 5 minutes and look back and see the cars behind me being served and the employee asking them to honk at me to move without my food. Finally tell that I want my food and someone comes up to the window. Took 20 minutes to get through the incompetence of these employees and the person who designed this building. read more

As a self proclaimed Seattle Foodie Elitist, I am more than likely as flabbergasted as you are in my latest impression of McDonald's (at least this particular one). On an early morning breakfast venture, I reluctantly found myself walking into this establishment for a quick pit stop. To the surprise of my preconceived stereo types I found myself amongst others who were enjoying the modernly sterile and clean dinning area, greeted by a smile at the counter with exceptional service rather than a disgruntled employee. After ordering and opting for a dine-in experience, they hand you numbered placard for your table to deliver the tray to your table with the unexpected: "is there anything else we can get you?" And friendly small talk. They do have the new self ordering touch screen machines which I played because I am nerd and I'm to say I approve of the UX. But with service like this, who wants it. I was surprised to find solid wifi options here as well. With an offer to refill my coffee, other than the dings and rings of the kitchen, I actually enjoyed my experience here. The food may not be my ideal meal, but it gets the job done and this service is what would make me come back. Low key happy the mcgriddle is on all day now though. Haha "bum bum bum Ba bummm..." read more

McDonald's - Hate people? Use a machine to order your food. - Burgers Near Me - Kirkland, Washington

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This use to be one of the better McDonald's on the Eastside. That's no longer the case. Three out my last four orders were incorrect. I live close by and go through the drive thru here 2 or 3 times a week because it's convenient. But getting the wrong order 75% of the time isn't convenient. For the first wrong order I was given a double quarter pounder is instead of the double fish o filet I ordered. When I pointed this out I was told that wasn't what I ordered and they seemed confused on how to refund the extra money I paid so I told them it was ok and left without the refund. On the second occasion I was given a Diet Coke instead of the Dr Pepper I ordered. Today I ordered another double fish o filet and was given a single. So I went inside to get the double filet I ordered. When I mentioned to the manager this was the second mistake out my last three orders (I'd forgotten about the Diet Coke mistake) I was told mistakes happen. I don't expect a lot however I do expect to get what I've ordered and a response like "mistakes happen" doesn't make me want to spend my money here. If you stop through the drive thru here it's a good idea to check your order before leaving. There's a Taco Time next door that I plan to start visiting instead of this McDonald's going forward. read more

Okay... I don't write Yelp reviews often, because I usually don't care enough. I moved to totem lake March of 2021, and I've gotten food here quite a few times over the year. EVERY SINGLE TIME I have ordered food, there has been something incorrect, whether it was the wrong drink, charged improperly, the wrong burger, HALF OF MY BIG MAC MISSING, fry, sauce, wrong mods.... Every time, something is wrong. They can't seem to get the right order, and it doesn't matter the time of day. There has only been two people who I think doesn't apply, and it's to the two window workers... I don't know their names, but everyone else seems to not know what the hell they are doing. I've worked fast food, I've made stairs by hand and mixing in a factory with no health regulations, I've done general construction and certified plumbing. When I tell you, making a burger isn't hard? I'm sure everyone can agree... and don't say "it's hard when there's a rush" cause no. I saw at least 6 people working, with 2 cars in front of me, and 1 car behind me when I left. That's not a rush. That's carelessness. It's just a little annoying when it's every. Single. Time. When no other mc Donald's has ever messed up this often... I do not recommend these people at all. It's a bunch of daddies money kids ( with a few exceptions ) who don't give a flying fuck about a job and money . Thankyou for your time. read more

McDonald's - a hamburger and a sandwich in a box - Burgers Near Me - Kirkland, Washington

If you consistently want the drive through staff to keep their masks on their chubs, this is the location for you. Three times in the last two weeks this has been my experience. read more

Please start helping to feed your employees. Three times in a row now I have gotten 8 nuggets in my ten piece. I know they are doing this because they are hungry. Not only is it frustrating to me, but also I feel bad for the employees that don't get to eat.. read more

Absolute bots! I waited for my food for 15 minutes asked for 2 ranch which they charged an extra 25 cents for and I never got it. Do not recommend. Wendy's is better!!! read more

Stopped by McDonald's for the first time in a long while as I saw an ad for Chicken McNuggets and was feeling nostalgic. This location is in the Totem Lake area of Kirkland with close access to 405 and a decent amount of parking. I did also like that they have calorie counts on their menu items, though fast food restaurants are doing that in general now. That being said, I would say that this McDonald's rates lowly of the many ones that I have visited. When I got there, I found out that this location did not have the McNugget promotion so I decided to just pick out something else. I went for the dollar menu and picked up a McChicken, side salad and iced tea. The McChicken was small and looked poorly put together, the side salad was a bit watery and seemed more sparse than I remember and the iced tea was exceedingly sweet. I have been staying away from fast food, but if I do get the urge, I would get Jack In The Box or Wendy's over McDonald's. The choices at McDonald's just do not seem appealing enough for the calories you take in. read more

You go here when you're disappointed with your life's choices and need to be fat and happy. Or if you're drunk/hungover. It's not good for you, but treat it as a delicacy. Oddly enough. read more

This review is based on my experience since the pandemic started. Prior to that, it was perfection 5/5 every visit. I frequently order through Doordash and it is from this location. It used to be perfect but lately something is amiss. The fries have the dirty oil taste, they're brown, and just not good. Luckily I buy the small size but either way, end up wasting most of them. Is there a new owner, new manager, untrained employees? Clean the darn oil so the fries taste better and like they should. The burgers have been ok, nothing to write home about. The bread seems stale or not as fresh as normal. Again, it didn't used to be this way. This is not a Doordash problem, this is a McDonald's Totem Lake problem. Something has changed and it's not for the good. On a positive note, thank you for being one of very few restaurants who have sealed not only the food but also the drinks in a stickered bag. I definitely appreciate that. read more

They always charge me extra when I do a mobile order and when I say no salt they always put salt in. They are not friendly at all and u can always hear them talk bad about customers. read more

I haven't been to McD in forever and due to no time and a growling stomach, we ended up in this McD last weekend and were totally surprised. The store is completely renovated with self ordering stations, they bring the food to your table and the bathrooms were nice and clean. Wow! The food is still the same, so nothing new and exciting there, but this store is simply good looking and if you have to have McD, why not go to the ritzy renovated one. :-) Service was also friendly and so much better compared to other stores I've been to in the past. read more