They must have changed management. Cause I went back here for the first time in a while and the people were super nice, the line was quick and my food was correct and hot. They even told me thank you. I'll come back to this one now! read more

If you are a DoorDasher avoid this store at all costs! The order will be ready sitting on a cold counter while the employees ignore you. You may call out politely to let them know you are there but they get annoyed and still ignore you. As a customer you may like to know that every McDonald's has different pricing. This store has the highest costs of all the NOLA metro area. read more

McDonald's - A customers order getting cold. - Fast Food Near Me - Kenner, Louisiana

Don't place curbside orders here. Ever. I drove around. One employee mentions they had seen the cars waiting. Figured out she didn't see the orders for curbside on the screen. Another employee said they're visible. Which is it? I was then given the wrong order. Then an item wasn't available. Asked if I'd get refunded. Told I'd need to call someone. No name nor number given. Employee 1 says she sees another car on curbside and will try to get their attention. Hope that person didn't wait long cause they sure weren't sending anyone to check on curbside orders. read more

Each and every time I go to this McDonald's my order is WRONG. How difficult is it to make a sandwich PLAIN, meat, cheese, bread. The sign says plain, the receipt says plain, I get home with the sandwich and it's dressed... disgusting I don't eat all the crap. Then I try to call the store to tell them what happened and the number is disconnected, how convenient. read more

I guess I must've forgot that with the house does not have salads anymore. This location is decent and is pretty quick with drive through read more

It's a McDonald's. What can you say. The normal garb served is.... Well.... Not a sensible choice at all with any consideration of your health. One possible exception (and please no comments to ruin this for me....) their oatmeal. Comes with dried raisins and cranberries you can add leaving you with a slightly sweet oatmeal ..... ummm meal. Unless you get fries with that - and there goes the healthy and a reasonable call into question your life's choices. read more

Nice people, order is usually right. Sprite tasted moldy. It's McDonalds, what do you expect? read more

I arrived during open hours and was told it would be 10 or 15 mins. Not a problem. When I told the employee I was at the window ready for whenever they open, the employee hung up. read more

The prices were wrong on the marquee- the breakfast meal included a small coffee - they charged me for a medium one and an up charge of 50 per cup of coffee - the manager came by and said if we didn't like it go somewhere else - so rude - received the order and it was wrong - no one has name tags . Had to wait 20 minutes for my order - I was inside. I spoke to someone who lives across the lake and seniors get free coffee. read more

Be careful this location will put a 5.29 cent beverage surcharge at the end of your order so check the screen and your receipt before you leave if you leave and catch it go back they will refund it back to you.They charge 4.49 for a sausage biscuit with egg and cheese.I was wondering why I can always drive up to the speaker with no wait!I wonder how many people paid this charge and never noticed?I will be cooking at home from now on the tricks are shameful!They are paying the employees 15.00 an hour and they can't read or write! read more

Zero stars, they are rude every time I go, they get my order wrong EVERY time I come, I'm just left and it's 11:28 pm y'all close at 12 and the drive thru employee said they were out of everything. Trashy employees , trashy McDonald's read more

i walked into this McDonald's the other day expecting to come out with my meal and my dignity but i didn't. as soon as i went to place my order the worker looked at me and stuck her finger in her pants and touched me,i tried to ignore this as i made my order but she kept making chicken noises every-time i tried to speak. after placing my order over her loud chicken sounds i got my order 30 minutes later.i wasn't complaining as i had been in the fast food business years ago, but when i tell you this man looked me strait in the face while handing me my order and told me to be careful eating because while making my burger he had lost his fingernail i was in shock. i am very dissatisfied with this service and disappointed in the staff. read more

Best McDonald's I have been to in the state of Louisiana. I jave never had an issue here. They are quick, efficient and sometimes friendly but always courteous. Located on the outskirts of the Esplanade Mall with two drive thru lanes. Clean inside but usually the drive thru is busy read more

Went through the drive through and ordered a double quarter pounder combo for my husband. We I returned home and my husband opened the sandwich, there was no bottom bun. Really? Can't believe this wasn't done on purpose because the sandwich was ordered with no pickles, no onions. You don't have to worry about me going back. read more

Did a mobile order, and had them tell me about a third of what I ordered wasn't available. It was whatever. After receiving my order, for whatever I got, half of the items I got were wrong. They really tried to be lowkey and slick about it too. For example, I ordered spicy chicken mcnuggets and a spicy mcchicken, and I got regular chicken mcnuggets and a regular mcchicken instead (Btw, they cost extra for spicy). Asked for more mac sauce on my big mac (extra charge), and they barely had any on there. I couldn't even taste it, so overall, the service was okay and lack of effort/honesty for my order was just down bad. Would not recommend this McDonalds, so if you're craving a big mac, go to the one on Veterans please for the love of god (at least, the other one gets your order right more often). P.S. Forgot to mention this, I ordered a large sprite; they got me a large water (tastes like tap). Apologies for the grammar, I didn't feel like proofreading this. read more

Don't know why I'm bothering to write this. Not only can't the employees count they don't know which patty for what burger. These are the same workers that believe they should be paid 15.00 a hour. This is not a job to retire on, it's a stepping stone to better. read more

I went here after the mall and we ordered. We used a card and it got cancelled. It wouldn't have if the workers kept goofing off. We said screw it and just left. read more

I have lived in this neighborhood for 12 years and have been to this location numerous times. I can tell you that in the last year this location has improved to the point that I actually enjoy eating here. It is a pleasure to go through the drive thru and when I dine in, it's always clean. The people are the friendliest fast food workers I've ever seen. I'm just amazed every time I go. Great people. I hope they are appreciated by their management. read more

I don't know how to describe my experience today other than Horrible it's not the first time and that's why I decided to give a review. The workers do not care how they talk to you nor do they care if you hear them disgusting how you order the wrong thing and now you are unhappy. It's always the customers fault even though you (I) order the same thing every time The part of the receipt that ask for feedback is always to faint to read suggesting they don't really want to know about your visit. Another DISSATISFIED customer I gave it one star so this would post but it doesn't deserve the one star. read more

Must be a shortage of cleaning supplies. Brand new restaurant with plenty of staff behind the counter, but no one to clean tables - this appears to be the rule and not the exception. Grab plenty of napkins to clean your own table before sitting down. I expected much better from a McDonald's establishment. read more