Let's start out by acknowledging that you don't go to McDonalds for a premium, super fancy burger so to judge them by the fancy burger shop you eat at is not fair. It's fast food and if we are all honest, it's the food we wanted when we were kids. Tonight I wanted some of that food. I drove to McDonald and ordered some cheeseburgers, fries and a Sprite. The fries and Sprite were what you would expect from McDonalds, I mean their fries are the stuff of legend, mine were hot and crispy. The Sprite is the stuff that internet legend for McDonalds with custom straws and their syrup to CO2 ratio, it is better than most places. A great addition to the meal. However, my burgers were not as good as I hoped they would be. The buns were hard and I am not really sure why. Other than that no major complaints but one had no ketchup only mustard. Staff were super nice and friendly, which is something you don't get at most fast food places. I won't be in a hurry to go back as I don't eat McDonalds very often but I would go back if I am in the area and in a pinch. read more

I came with grand daughters who wanted Happy Meals but "no onions, no this and that. Want apple slice, want French fries" etc! Luckily the cashier understood them bec I wasn't catching it all PLUS I could get a human to take my order w/o having to use the kiosk! I did get the $5 double cheese burger special but they left off the 4 piece chicken nuggets. Since one of the grands wanted more fries (they really were a small amt in H Meal) so I went up and asked for more fries for her; she gave a nice hot batch of fries and the 4 McNuggets. They were real chicken too not process chic meat. The place was clean...most customers were getting takeout hence were the only ones inside. read more

McDonald's - Here with 2 grandchildren!! - Fast Food Near Me - Jacksonville, Florida

Crew close down after 11 if they feel like it. Turn off the menu boards and all. You have to drive around the building to go in the drive through and see them standing around on their phones. read more

This McD's has the friendliest drive thru staff of all the other McD'ses in the area. Not only that they are way faster than the other store locations local to the Mandarin area. Personally the food at McD's is horrible and I only eat it when I have to. The fries on the other hand are the bomb; might be the extra dose of sodium they add to it. read more

This review was based strictly on a drive thru experience. Customer service skills weren't horrible but definitely lacking. Did I get the correct items? Yes. Was the cashier or food handler friendly? No. Did they provide or offer napkins? No. I'm guessing the staff here has had a fair amount of complaints or they wouldn't be covering up the corporate customer service contact information (see picture). read more

McDonald's - think this lessens the volume of complaints to corporate? - Fast Food Near Me - Jacksonville, Florida

Avoid this location, but if you decide to go here opt for the drive thru no matter how long the line is. Decided to use the kiosk inside for a to go order, waited 32 mins, no food. Got a refund. read more

I did a mobile order to pick up curb side, I waited 10 mins for my order till I had to go inside to see about my order. When I got home I basically got the wrong order. Not happy with this service. Usually, my curbside pickup is fast and my order is right. It is sad that there were 4 people upfront and still my order some how got skip. read more

They reduced the size of the McChicken and Double Cheeseburger by a lot and the price is the same. They are far too small now.

Check your order! I was shorted 1/2 my order. Called the store and no answer. How do they resolve this????

Let's start off by saying I only came in here for a drink. I was out driving around getting some errands done I needed an iced tea and pulled in here to grab one. I was greeted by one of the friendliest, most pleasant people I have met in quite some time. She said she's only worked here about a month, but she was so pleasant and had such a big smile on her face and you couldn't help but smile back and let it brighten your day. I wish I could remember her name, but I'll never forget her smile and kindness. read more

Employee with a blue shirt working the window had his pants down around his butt. Ordered four McFlurrys and none of them were mixed. They literally put ice cream in a cup and dumped crushed cookies on top. read more

This location has provided the best experience in the area. The interior is smaller than some; modern and mostly clean. Kiosks located near the counter allow one to input orders without human interaction. Although the cashier was very nice, he also seemed very confused or distracted. The quarter pounders came out quickly and were hot. Overall this was a very good experience. This is our go to location in the area. read more

McDonald's - Seating area - Fast Food Near Me - Jacksonville, Florida

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I came for the first time to this mcdonalds. I ordered through the electronic board and it went with no flaw. We sat and received our order 10 mins later. Food was as any other mcdonalds nomajor change except that our burguers were neatly made and wraped. Food was tasty and fries were crispy. Nicely made. Restaurant was smallaer than other mcdonalds andut was clean. Nuce restaurant closer to my parents house. We should be back and eat lunch read more

McDonald's - the inside of the restaurant - Fast Food Near Me - Jacksonville, Florida

I've personally never had any issues here, maybe I'm just lucky. Everyone here seems pretty nice and very, very polite. I always use the drive-thru and have never been inside to eat. Check out the specials on Mondays, Wednesday's, and Fridays! read more

Employee's little kids (I guess they take their kids to work there) were running all around the seating area, making so much noise - we had to leave. We don't go to McDonalds often, but I wanted a McRib. Aside from forgetting the pickles, it was okay. Wife's quarter pounder had extremely stale bread, and it was cold. Way too noisy, and those rug rags almost knocked our food and us over more than once. The place was nuts! read more

Went to get iced coffee in DT. Was asked what flavoring I asked for choices and she said unsweetened one so I went with whatever was unsweetened. Came to the window and was handed coffee with creamer. I politely asked the young lady if she could remake it without creamer and it's whatever unsweetened flavor they had. She handed it over to the manager who came and argumentatively told me that I need do tell them no creamer. I told her I wasn't Asked. She said regardless I have to tell them it's without creamer or otherwise how would they know. Okay not a big deal. Got it without creamer. Pulled off took a sip and it's full of sugar. Went back inside. The same manager had her back turned not paying attention. I patiently waited. She looked at me and didn't acknowledge me. Just stared. Asked her if she could remake unsweetened. She comes off with saying first you wanted it without creamer now you want it without sugar so what do you want, there's nothing unsweetened here??? I proceeded to explain that she offered me unsweetened flavoring and she proceeds to tell me to hush up that we are adults and no reason for me to talk over here (I never even finished what I was saying) and she said no reason for me to be hushing her. I actually never shushed her, but I do have a speech impediment and an accent and I think she was being bitchy for some reason. I have never ever in my whole life raised my voice or been rude to anyone in food service ever. I think this is rudest and lowest form of creatures to do that to food service employees, and I was very pleasant during the whole interaction and there was absolutely no reason for her to come at me aggressive from the first interaction. If she can't handle her PMS she needs to take the week off. McDonald's has lost my favor a while back and with this type of attitude I don't think that's going to changing anytime soon. Chick-fil-A right across the street, this would never ever happen there. Sad read more

I am so ashamed that I even checked in here.. LoL!! Mainly because I really try to stay away from fast food. I had an immense taste for "Mc Donald's fries. Geez Louise I don't know where the craving came from.. Its been 5 years since I've eaten at a Mc Donald's.. It will NOT happen again. This particular location was really, really, really, really dirty. I was truly shocked. Even the employees looked like they all needed to be coached on good hygiene. Greasy debit card machines, filthy floor behind and in the lobby and dirty counter tops and table tops. While I waited in shame for my fries the manager was laying into one the employees something terrible. She was degrading to say the least. read more

I used to DREAD going to this McDonalds. The staff was borderline rude and my order was always messed up. My three year old wanted fries in the way only a three year old can, which meant urgently, and this was the closest drive through. I have NEVER had such friendly service at a McDonalds. The woman who took our order was delightful and the food was great. It was pouring down rain and the window staff was very kind and thorough (wiping my drink down before they handed it over, making sure to repeat the order, things that rarely happen at McDonalds. What a transformation! Thank you! read more

I specifically asked for fresh hot salty fries and I'm pretty sure the must have picked some off the floor from this morning . Worthless employees read more

The ladies that work at this location are beyond pleasant. I've never had such quick and professional service and that is exactly why I'm here to say these ladies got it going ! Love this location. read more

I'm giving this a half n half score, the manager wasn't very kind and it felt like she was rushing me, but the order came out correct after a worker with a Russian accent greeted me with my food, with a smile on my face saying have a good day! read more

This McDonald's service is inconsistent. I came here this morning and doors were locked and tonight there still locked. Yet there drive through line is open. read more

McDonald's - Fast Food Near Me - Jacksonville, Florida

No one is wearing hair nets at all not even the manager. This is a shame. Yes my food was hot and quick but why are there no hair nets? I wonder who owns this place? I should call the corporate office about this read more

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People are nice but this is the second time I've been here and the milkshake/ice cream machine has been down. Going south on San Jose the second McDonald's, same thing. I asked for the next closest McDonald's was and they did not know. Evidently not the model of efficiency protrade in the movie read more

I'm rating this McDonald's so low due to the service. The food is always fine IF we actually get what we paid for. I don't understand, but literally every single time we go to this McDonald's, they forget to give us something we ordered or give us the wrong item. This is the closest one to us, which is why we keep going back. We have learned though to never leave without fully inspecting our order! It's not rocket science mcdonalds... read more

We did a mobile order and I forgot to put "I'm here" on my phone, they couldn't find us in the system but told us to pull thru. They started handing us the wrong food, but after looking at my phone with the order number they were able to reconcile their system and started handing us the right food. We created a blip in their efficiency so in order to serve more customers they told us to park at drivethru spot #1. Then they forgot about us. I had to call the store to tell them they forgot about us. 1 min later, the manager came out with our food, and she was externally apologetic and she gave us additional food in order to make it up to us. I was touched by managers gesture that it melted away my anger over the previous oversights. read more

Again, like other reviewers I hate to complain about fast food, but I am compelled after a disappointing experience. After a day in the hot sun, my husband and I decided to surprise the kids with ice cream on the way home. They were thrilled! We ordered at the kiosk at 12:04 and waited and waited. We tried not to be too anxious since it was lunch time, but at 12:20 when we still didn't have our food, my husband stood in line for 5 minutes and finally got the chance to inquire. It was now 12:25. At this point, the person said very matter of factly that they were out of ice cream. What??? Why did it take 20 min and us checking on it ourselves to learn that? There was no apology. My husband asked to get his money back, and again had to stand in line. By 12:30, after waiting for 30 full minutes and nothing to show for it, my kids were deflated and we were too. Luckily we went to DQ down the road and had some refreshing treats. It's too bad - this could have become a fun tradition to stop here but definitely not coming back. read more

This is probably the best McDonald's I've ever been to! The staff is so nice. They remember me, and what I order pretty much. I have never had an issue here. I certainly recommend this one. read more

The second I pulled up to the drive thru I was greeted with "what do you want?" and as I ordered the girl proceeded to speak over me. I asked if she got my entire order, and she said yes. Once I arrived home, I realized that she didn't actually listen, which was not shocking, and did miss part of my order. The girl who took my payment barely spoke to me and mumbled and was more focused on what was going on inside rather than helping the customer at the window. read more

3 stars because my burger and fries were cold but they did replace them with hot quarter pounder and fries and they couldn't serve coffee or ice cream because the machine was down at 7 p.m. Wifi is better than Phillips Blvd but not great Has electrical outlets Parking is better than the Phillips Blvd loctation Looks like they try to be professional but it doesn't always show "behind the scenes" in the background not towards customers though. Has a redbox outside in the parking lot read more

Easily the worst McDonald's in the area. The quality of the food is horrifying. The salad I got today was full of slimy, wilted, brown lettuce. The workers were friendly but I'll never return to this McDonald's again. read more

The WORST McDonald's. Takes forever. Unclean. And the don't know how to prepare orders. They never have ice cream or hot fudge.

Great experience in this McDonalds for me as compared to many others that I have dined in. My food was ready before I could finish filling up my soft drink, and not only was it neatly placed inside my to-go bag, it was also hot and ready to eat as expected. Thank you to the friendly staff here in JAX keep up the good work. read more

Well I hate to complain about cheap food at a fast food restaurant but this time there was multiple issues usually I just go through the drive-thru which is fine unless they're out of something like ice cream or apple pie mostly at night... today I went inside and walked up to the counter and was told that I needed to order at the kiosk so I didn't question it and just went ahead place my order took my number and waited but no receipt came out and I never saw my number on the screen supposedly of what was in progress... I only ordered two things a double bacon cheese and a 6 piece nugget... so after a couple minutes I went up to the counter and ask them why didn't I see my number they actually just put the food on the tray and handed it to me... the food was hot and the burger was delicious, the Nuggets were a little over cooked and dry but edible and the ranch sauce was surprisingly good. I have to say that it was warm and humid inside instead of cold like I expected and it was raining outside so that might be the reason...major issue: the dining room was a mess, almost every single table was dirty and I saw food and bits of trash on the floor, and it was not busy at all in middle of the day also there was an old bum who smelled so bad that when he walked past me I thanked my lucky stars that I had already finished eating!! He went outside for some reason and when he came back in he continue to smell up his half of the room over by the TV... I assume that the young crew who were busy laughing and talking amongst each other we're not trying to get rid of him and we're just ignoring him who knows how long he had been there- maybe all afternoon! This location is fairly new and the decor is cute if they would just keep it clean... but there's definitely some management issue because I have come here before and was told that the credit card machine was not working and that they were only taking cash...p.s. today I was trying to use their free WiFi and it showed that it was connected on my phone but it wasn't working because multiple websites said they couldn't connect so maybe they need some tech support?... enter at your own risk I say! read more

This McDonalds CONSTANTLY misses/messes up our order. I can't tell you how often they've forgotten to put things in the bag or put the wrong thing in the bag. Staff isn't helpful at all- usually it's just a couple of kids goofing off. They could care less. read more

Me and my friend went to a different location and they completely messed up our order. We had already left when we realized they messed it up so came to this one, Lynn (not really sure how to spell it) I'm assuming the manager said she wasn't sure if she could replace it for us because it wasn't her location but then called someone and said she would help us out. Even though it was a few dollars I would've missed out on it she showed amazing customer service and did everything she could to make us happy. Really impressed! Loved Lynn!! read more

Terrible customer service. Slow service. No experience. No leadership. Worst McDonald's in Jacksonville.

The food is mediocre every time I go here. And they can never seem to keep the milkshake machine running. The staff is always nice though.

Terrible service. 10 minutes in drive through, then asked to wait in the Drive Thru parking spot for 10 more minutes. Then went inside for my one sandwich and there was a line waiting to correct mistakes. Management should be ashamed. I finally had enough and left without my paid for food. read more

It is so obvious the owner of this franchise does not care about the quality or cleanliness of this restaurant. It is disgusting. Service is terribly slow and special orders are always wrong. It really seems as though there is no manager even there. 20 minutes waiting in the drive through line with only three cars ahead of me. I highly suggest you go elsewhere. There is a wonderful Wendy's further down San Jose Boulevard. Food is always hot, and quickly served. read more