Quick stop to grab lunch for the kids during our road trip. We went through the drive-thru, and the lady on the intercom greeted us with, "Whatcha want?" I couldn't believe it, we had to laugh! We ordered a Happy Meal, some nuggets, and two coffees for the adults. The coffee here is always surprisingly good, definitely added a star just for that! The food came out quickly, but the service overall wasn't the best. Still, it did the job for a fast, convenient stop. read more

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I stop here on my way to Nashville. The bathrooms are always clean and the staff is available to take my order at the register instead of insisting that I use the kiosk. The food is hot, good and comes out in a timely manner. The staff is always friendly. Easy in and out. Hit the interstate and I'm back on my way. read more

Slowest McDonalds you will ever visit. I refused to go there for months after I had to wait over 45 minutes for my food. Now I'm here again because I forgot to change locations when ordering through the app. Nothing has changed. It took them 7 minutes to even come to the speaker and I'm currently 20 minutes in as I write this review, still waiting on my food. I don't know how this place is still in business. read more

Well, I agree with the other reviews on here about this location. We came through at 10:15om and there was a line of vehicles, each one taking about 5 minutes at the board until the employee took their order. We ordered 2 10 piece nuggets; however, we only received 1 of those nuggets and had to get BACK in the line. Other than having to wait again, everything worked out. They gave us our other 10 piece that we paid for and we went in our way. Apparently they close at 10:30pm because the lights all got turned off as we were waiting in line. The employees were definitely dragging tonight you'd think they'd be hustling trying to close sooner, but whatever floats ya boat. Anyway, the food was hot and tasted like it was supposed to, typical McDonald's nuggets. No complaints there. read more

Lex that's the managers name she is one of the worse ones here .... I don't know who woke up and put water in her cereal but when I say she has the worst attitude every you can smile with her and she still has the worse attitude with you then my food is never right and when I act her to fix it for me she get heated because they kitchen people made my food wrong and the store is never clean I don't understand why these McDonald's have all the positive attitude people and only give high positions to the once with poor attitudes read more

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This was by far the worst McDonalds experience I've ever had. waited upwards of 45 minutes for my food, and when I ordered a McFlurry, they took another half hour only for me to find out it had been ready and just sitting there. they gave it to me anyway and it was all melted. never seen a more unprofessional fast food setup. read more

The slowest drive through I have ever been at at any restaurant in any state in the US.

Traveling and decided to stop by this McDonald's. The young lady that took our order was nice. We had a special order and it came right and it was hot. I would recommend this location. read more

McDonald's - a chicken sandwich in a box - Burgers Near Me - Jackson, Tennessee

the self order was broken and the place would not take gift cards. The person who take your order disappears out of no were

Came get breakfast yesterday.was told to wait a minute .the other speaker was open then a car came up .they took their order right after I was told to wait ..so I lefted and when elsewhere after being done like that read more

Food was fresh and fine. I waited for eight minutes for an employee to finally tell me I had to use the kiosk to order. Then on the way out, to my horror, an employee went POOP in the toilet, you know one of those loud obvious squirty ones, and left without washing her hands. I'm horrified and pray God have mercy we don't all come down with a stomach bug tomorrow. read more

Horrendous location. Non-caring staff. Disgusting parking lot with no room to maneuver. Will either give you bad food when ordering with rewards or deals or just nothing at all. Avoid this location. read more

The McDonald's on F.E. Wright Dr. at Chloe Place is pure garbage. Can't get orders right, the person taking orders dissappears for 15 minutes at a time (they say their mic is broken) awful management and unclean facility. There are other McDonalds in town, I would advise going to one of those and not waste your time or money on this mess. read more

Went in here tonight just to pick up an ice cream cone. On the drive-thru menu they're listed for a $1.59. get to the window and the gal says that'll be $1.96. I told her that's not correct she just stares at me. I said that's too much $1.59 plus tax would not be a $1.96. she looks at me and says I just work here. So I asked for the manager she told me she was the manager. So I told her again $1.59 + 9.75% tax does not come out to $1.96. she looks at me she says you want it or not? I told her charge me the correct price. She walked away and was not going to help me. This happened at 7:30 p.m. I can understand that places are understaffed but there is no reason to be rude and definitely no reason to overcharge people and demand that you pay the amount that they have overcharged or we will ignore you. I will be contacting McDonald's corporate about this place. read more

Horrible service. We stopped here around midnight (1/22-1/23/2020). At first I thought maybe they were closed because nobody was answering the drive thru. And the. Finally we ordered and paid (Lady taking out payment was nice. Older white lady). We go to the next window and waited forever for our food. Nobody came up and said it's on it's way or anything. Finally this younger black girl comes with our food and just hands it to us without saying anything. So I don't mind giving the one star because my husband and I got a good laugh in about it but could have been done quicker. read more

Seriously don't stop here. I understand a lot of things have changed with COVID and I try to be considering. However, this restaurant seems to be taking advantage of what they could get away with. They had the whole sitting areas closed, but none of the staff were wearing masks. They closed the REGISTERS, and had a sign up saying kiosk only. When an older man had trouble with the kiosk and asked for help, a staff member said REALLY they didn't know how to work it. Ordered and it took 20 mins for two burgers and a 6ct. Also, my quarter pounder had Mayo.... they don't come with Mayo which is unnerving. read more

McDonald's - Registers closed - Burgers Near Me - Jackson, Tennessee

Drive-thru still not able to read cards. The guy who took our order was really slow. They didn't have 24 hour breakfast because they were short handed. Maybe that's also why the wait was so long. read more

Slowest line ever. The lady talking sounds like she doesn't want to serve anybody. Everything is just slow we got here at 11 and it's now 11:30 and we haven't paid yet. It be about 12 by the time we get the food. I can't believe a place like this is still in business. read more

24-hour drive thru has not been able to take a card payment the past month. They have been out of a lot of items and their Coke always has a different taste... They have been getting better about the orders being correct but it's still then 50% of the time. I've been driving to another location a couple miles away on N. Highland. read more

Don't go it is the absolute worst service I have ever had the absolute worst cussed me for everything I was worth very very very bad and you stay in line forever and I was trapped cause I already paid and then they would refund me I was there for a hour I finally just left terrible terrible place read more

Just. Some through drive thru. VERY unorganized. I ordered 3 sausage burritos. Only tog eat them hard as a egg shell and flat. Pissed off to the highest pissitivity possible. For one, the menu was not changed to breakfast. Second, I drove up to the window and it smelled horrible and the window wasn't even open. I'm going to contact corporate. Even though it was $3.00, it's my three dollars I work hard for and choose to spend where I'd like. I will never eat McDonald's again. Foods not good for you anyway. Y'all can shove those Golden Arches elsewhere. read more

Stopped for coffee, loving it! Along with their app that gives you 1 free after 5 paid ones, it's a good deal! read more

Ohhhhhhhhhhhhhhhhh Baby! I got a nice FORM LETTER response AND a card for a free meal read more

No, don't stop here! We were passing through the area, stuck in slow construction traffic and needed a bite to eat. This location was very slow and the employee seemed put out that we bothered her to take our order at the counter instead of using the touchscreen. Also you cannot stay inside to eat, so since we were just traveling through the area, we stood in the parking lot and ate our sandwiches. Then my teenager wanted a refill of her drink but was afraid to ask because the employee had been so snippy taking the order, so I went to ask and was told no refills. I know that during covid, most places have been giving out an entirely new cup, but this location will not give any kind of refill. I've never had a McDonald's not give a refill. There are plenty of other restaurant choices at this exit. Pick something else. read more

This has got to be the worst mcdonalds in the country! Order 2 Big Macs both were slopped in a box The tea was sour and people were ready to take my money and get me out of there! The franchise should be taken from this location !! read more

McDonald's - a hand holding a cheeseburger - Burgers Near Me - Jackson, Tennessee

Pitiful. Guaranteed to get your order wrong. GUARANTEED! This location is why fast food workers can't make$15/hour.

Once again, this location strikes out. I won't try a third time. This time at 3:00 am, they were actually open, but apparently too busy to take orders or wait on people at the window. When we arrived, there was a guy in a truck who was honking his horn at the drive through window. The car in front of us was screaming "hello?" at the order speaker. When my turn came, I waited 5 minutes, then yelled hello. The grumpy order taker informed us cash only. I said thanks and pulled next door to a bank to get cash. I return to McD's to place my order (having to yell hello again to get any service) and am told no breakfast and no coffee. Apparently, this McD's does not follow the operating guidelines of other stores in the area who serve breakfast after midnight. The order taker was rude, hostile, and abrupt. Why does this location advertise 24 hour service and pay to operate an overnight shift anyway? It's pretty senseless and a waste of money if they aren't going to offer any breakfast items or coffee at that hour on the very edge of a heavily-traveled interstate that has few opportunities for food service within 100 miles in each direction. read more

Ordered my Grandson a bisquit and then ordered him a late, she 'axed" what flavor, I asked him and responded to her that he wanted a mocha latte. It was then she informed us "the machine was down until they could clean it". Incompetence at its best. read more

In my experience you either get a great franchise or a horrible one.... this location is Great! Clean, friendly and convenient!!!! Mickie D's is BACK! By the way.... the Pancakes never left read more

they only offer breakfast at 10:30，and they dont have the breakfast menu outside for people to see！and the staff there was supper rude！not there for help！and i was trap in the line for almost 30 hours！just don't go！ read more

Horrible experience with the drive thru, the woman got loud bc I didn't understand what kind of bun I wanted on my burger. Then she wanted to talk to me like I didn't understand stand English! No I just don't understand rude ass ppl! It was unnecessary & uncalled for. Then the guy that was giving out the food was just as rude, he asked me if I had an extra small drink? Why yes I did isn't that what usually comes with a happy meal, then he basic threw our food out the window and closed it. No straws no ranch not even a have a good night...I will NOT ever go back here again! They definitely need to fire some ppl. Bc if you don't like working with public then McDonald's drive thru is not the place for you. Not to mention they was very slow & wasnt in any way trying to get their orders out fast. read more

I ordered a value meal with only one other person in the store waiting for an order and I spent 20 minutes waiting for them to prep my food. When my food came there was no drink with it and it took me another couple minutes to get the girl's attention to get a cup. This place is unacceptable. read more

The service here was terrible, the people here were rude and confusing, forgot to give straws? Once we got our food it was fresh and tasted fine, but interactions were bad. read more

Waited 15 minutes to get 2 burritos and a cup of coffee. I could have cooked them myself quicker. Food was good. Service was s...l...o...w... read more

I usually am calling companies with complaints of POOR service; but I am excited about writing this review about EXCELLENT CUSTOMER SERVICE from one of your employees; her name was Viasia, not sure if that is how she spells it, but I have to compliment this young lady! She was very polite, pleasant, and had a smile on her face when I got to the window! I was so EXCITED, because I've experienced some of the worst customer service at McDonalds! I asked for her name, and let her know that she was to be commended for her excellent customer service! It appeared to have made her day! I also contacted the store, and told her manager of this experience! How many times do we neglect to tell about our good experiences (because they're expected), but are eager to tell everyone about our bad ones? KUDOS to Viasia!!! I've been back to this location because of my experience with you!!! read more

Horrible experience! Went thru the drive thru and the order taker was rude and could not understand plain English!!! When we got louder she made a snotty remark that yelling don't make it better! Will never go back. Corporate needs to come in and clean house. read more

Corporate needs to revamp this location, certainly their managers and training program. While visiting from out of town we visited this store two times. I am sad to say it was such a "hot mess" it was comical. A specific example : On our second trip, I figured I would give the crew an easy order. I ordered one small latte, and one large mocha. It took more than 15 mins to turn the order, and I ended up with one small latte and one large frozen Carmel frappuccino - which I just kept to end my visit as soon as possible. The whole time watching the crew scramble to stock and run the coffee equipment. While the balance of the crew allowed a consider able line to form while seemingly only focused on the drive through. It is my hope that by being honest about my experience someone can learn for it and improve. On side note : Their was a new sign in the restaurant stating how they now use 100% beef. It's time for change in our country, we need to demand a higher standard of living. Certainly in the food that we eat and serve our children. I wish Yelp had an option to not put a star up. Zero Stars ! read more

This was the single worst experience I've ever had ordering at McDonald's. I ordered 2 ten piece nuggets for five dollars because that's the promo they had running at the time. I got one, and they still charged me five dollars for it. When I brought this to the clerk's attention she said that she would have to refund the order and when I attempted to agree to that she closed the window and flipped me off. Needless to say I'm never coming back to this place again and am uncertain if I'll ever return to another McDonald's after that. read more