Probably the best McDonald's I've been to in a long time. Clean, friendly staff, fresh food. Not a zoo like the ones in DFW. Definitely worth the stop if you're eating on the go. read more

I really like this location! I ordered thru the app; when I got to the speaker and said I had a mobile order, a cheerful voice said, "Is this Heather?" It put a smile on my face! There are two drive thru lanes for ordering and many spaces to the side for mobile and drive-thru orders. This location also has excellent location to the highway. read more

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Very happy with this McDonald's My daughter is a vegetarian and she wanted to get a happy meal for her croc charm but didn't want meat on the burger and the employees were so nice and got the order right and my daughter was very happy thank you McDonalds read more

McDonald's - Happy meal - Coffee & Tea Near Me - Italy, Texas

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Nice clean location out in the middle of nowhere. Service was excellent and very quick. The food was hot and fresh. As usual, you can't beat the fries, and the ice-cold coke was spot on. A great trip in a great McDonald's restaurant. read more

Took well over an hour to receive my Mocha Frappe. My Mocha was the only item on that order.

Placed an online order to pick up curbside. I ordered two grinch meals. One Big Mac meal and one nugget meal. Pulled up and waited 15 minutes. While waiting, cars are in and out of the drive thru in no time. After 15 minutes, I pulled around to the drive thru line. I spoke with someone regarding my order. I asked if there was an issue on my end when checking in on the app. I was informed there was no issue and that the delay was cause by running out of nuggets. They said the next round of nuggets has two minutes left and then they're done. I stated that was no problem and asked if I should continue on in the drive thru line or if they wanted me to go back to my curbside spot. They instructed me to return to curbside. I waited another 25 minutes. Again, while waiting the drive thru line was short and people were in and out with no delay. I was the only one stuck waiting this long for food. I then called my husband and asked him to call and ask the status of my order. He spoke to someone that again said the delay was cause by waiting for nuggets. They said the nuggets will be done in five minutes. My husband informed them that I was told 25 minutes ago the nuggets would be done in 2 minutes. They again just said for us to wait 5 more minutes. Finally, after waiting a total of 45 minutes, I received my order. I requested ranch online. Didn't receive that. After waiting that long I would've appreciated my order being correct. I was expecting delays due to the grind meals being popular but 45 minutes and everyone else was getting their food quickly is ridiculous. I understand this is not the problem of the minimum wage worked in the drive thru and I do not blame them at all but not once was I approached by a manager to be given an update over that 45 period. There was no communication on what was happening with my order. It's also frustrating that ordering ahead is an option to "skip the line" but then I get there and it's a 45 minutes delay. A regular, sit down restaurant would've gotten my food out sooner. If something like this would've occurred at a different fast food place like chick fil a, I would've been updated regularly, been comped for the meal or given food vouchers. Overall, I'm upset about the wait time, lack of communication and then the order not even having everything I requested. read more

The food is so amazing and not like the usual Macdonalds. The service was great and the inside looked calm and peaceful. read more

McDonald's - The mcchicken was amazing and looked neat as well. - Coffee & Tea Near Me - Italy, Texas

I drive thru so I get my food and on my way. Not here. No one behind you and you are told to pull up to get out the way. Then you have to sit and wait while cars that come in behind you go around with their food. Get my food finally and everything is cold. They forget about you while they are on their cell phones as the one bringing my food had his out while walking toward me and back. read more

Heading home from SA to Dallas we stopped in for a bite. This McDonald's is busy, new, and has a wonderful staff! Everything we had was fresh cooked, and the Playplace is extremely clean. The manager was a doll with a wonderful, welcoming personality. Thank you for making the road home that much better! read more

McDonald's - Coffee & Tea Near Me - Italy, Texas

Food is good and service great. Only do drive through so can't say anything about the ambiance.

Food was incorrect. Fries were old and cold. Restaurant was filthy. Service was extremely slow and employees were arguing at bagging area. Will never visit again. read more

The food here is insanely delicious the service is incredible and the ambiance is the best ever like y'all need to go eat McDonald's read more

McDonald's - Coffee & Tea Near Me - Italy, Texas

This location takes the word "fast" out of fast food. The drive through gets priority, so if you want your meal take that route.

We're out of what I wanted to order which not uncommon for this location. They also forgot our ff

Perfect food, super clean, cleaning people actively working. Not too busy. Great play place with small kid area, medium kid area and video games. Love the bacon thing they are doing right now. Kids had fun and actually ate their food. read more

Came to this location today on my drive from Austin to Dallas. I don't normally bother to write a Yelp review for fast restaurants but the woman who was running this location was so amazing I just had to do it. The minute we walked in we knew it was going to be a positive experience. Miss Gloria greeted us with a friendly smile, offered to help us use the interactive ordering kiosk, all while she was helping other customers, making coffee, checking on the hash browns, etc. She also runs around bringing everyone their orders out to the tables with her big smile, of course. She is a delight and so is another employee named Stephanie who came around to make sure we were enjoying our meal. Is this the Twilight Zone? Did I stumble into an alternate universe? The service here is better than at a lot of fancy restaurants I've been to. By the way, it's also very clean and the food was freshly made and delish. This location should serve as a model for all McDonald's. If I were the owner of this restaurant I would give Miss Gloria a big raise because employees like this do not come along every day! Hope to stop here again next time we drive through this neck of the woods! read more

Play place!! Fantastic and friendly service; comfortable, clean and new facility. Perfect pit stop and lunch for the kids.

This is my morning coffee go to place. The staff is always friendly, fast, and handling business

While placing my order, I made sure I requested ketchup for my fries... extra actually. The polite girl at the window said "ok" and "I'll have your total for you at the window". When I was handed my bag, I asked it there was ketchup in there for the fries and she then replied, "I'm sorry, we're out of ketchup." I just looked at her in disbelief. I held my tongue. Didn't want to be abusive to the kid, but first off, why wouldn't you tell me that when I ordered?!?! But beyond that.... WHAT?! Out of ketchup? Seriously? Talk about a major screw up! I'll stop in again because of the convenience; I'm through there weekly and it's beside my gas station, but I'm will double-check when placing my order and will cancel if they don't. And my hubby questions why I carry extra in the glove compartment!! LOL!!! read more

I've never been here and 1. Got a correct order or 2. Got my whole order...Like how I order a cheeseburger no onions no pickles y'all tell me to pull ahead and wait and it's still wrong smh...it is what it is I guess just gotta cross this restaurant off my list for when traveling through read more

Fairly new location, and the cleanliness, quality and such shows. Good food and great service.

Stopped here on my way back to Austin from Allen. Was super surprised by how nice the lady in the drive thru was that took my order. The girl who took my payment asked me how I was doing! In Austin our McDs customer service is trash so this was a fresh of breath air to experience such a sweet staff. I did later on realize they forgot my small fry but it was a small thing to be even bothered by after experiencing such pleasant staff! I took it as a sign I didn't need them! read more

Very sad shape. If we have to go to the restroom and there is not a rest area available during our travels we have always counted on McDonald's because in addition to being a quick stop to grab an ice cream cone or an Egg McMuffin the restrooms have always been clean. This McDonald's was the exception to the rule. I walked in the bathroom and began to try to open the lavatory doors. There were four in a row and then one that was handicapped accessible. As I went down the rowvtrying to open the doors three of the four were locked. However there was no one in the restroom but me. I stepped out and got the attention of a gentleman who was sweeping. I explain that I wasn't sure how to get into the restrooms and asked if I needed a key..... He came in the restroom with me -after yelling out to make sure there were no other ladies in the restroom -and after looking over the situation said it was possible that the three doors that were locked was because the toilets were malfunctioning. When he opened the fourth door he saw what a mess it was and that the toilet was also overflowing. I went ahead and used the handicap accessible stall -it was the only one available. I should've quit while I was ahead but I went ahead and walked up to order a sausage egg and cheese McMuffin for the Hubster and an Oatmeal for myself. I was surrounded by people waiting for their orders. While waiting for my items a couple of different people came in with their orders in their hands telling the staff that they were given the wrong order. I then saw a manager having to take about five minutes to offer an explanation re:something that had been done wrong with their order and charge. After five minutes the sandwich and oatmeal or handed over to me. His sandwich was nice and hot and fresh and that is why I offered a star. My oatmeal was the worst thing I have ever tasted. It was very gluey and congealed and probably had been made for hours earlier and possibly never stirred. It was tasteless with a bed texture. The cranberries they sprinkle on top are dry so it was hard to mess those up however the fresh apple was either spoiled or rancid which rendered the oatmeal inedible. I have very low expectations when it comes to fast food but this was one of the worst experiences at s McDonald's that I have ever had. read more

they were all friendly,greeted me and my family,came to see if we needed any more help,had smiles on there face,food was fresh and well done

Bathrooms were sparkling clean and smelled fresh (but not overly strong) Customer service was the best I've ever experienced at a McDonalds. Just genuinely nice people trying to make sure you have a great experience. read more

Normally I would say this is a pretty good McDonald's but today not so much I ordered a 20 piece chicken nugget and after opening it up the nuggets were Room temperature very stale like they were underneath a light for who knows how long and there was only 14 in the box. So Always check your food before leaving the drive-through they definitely try to rip you off.. read more

Nice playland for kids if you're on a long trip Reasonably clean Ketchup dispensers (2) both empty Long wait for food - 15 minutes and counting read more

I can't say enough good things about this McDonald's! We were just driving back home from Dallas and happened upon the best McDonald's experience ever! 1.) 5 * Customer Service - not only was the guy who took our order professional and friendly, he had excellent diction, which was just a notably cool thing. I ordered a vanilla milkshake along with our food and he immediately said that the machine was down, but he'd try his best to come up with something. He hand made the vanilla shake with a blender and warm milk. It was the best fast food milkshake Ever! Oh, and we got through the line in less than a minute! 2.) 5 * Food - Everything, including the Coke, tasted like the way McDonald's used to be! The perfectly cooked burger meat, and crispy nuggets, the freshly made and lightly salted fries, were all excellent. You can definitely tell this particular McDonald's is managed well! They should really send these folks out and train the other McDonald's. read more

The quality of the food at this McDonalds is typical for fast food restaurants. Unfortunately, the problem at this location is the staff. A trip through the drive thru is hit or miss. On my trip today, I didn't receive any sauces for a 20-piece McNuggets meal even though I'd requested some. Staff was terse in their comments and were more interested getting rid of the customer than service. If management had decided to work on the customer service aspect, the reviews would be better. That isn't happening right now. read more

It's a decent fast food for the town it's in but my biggest annoyance is. It says it's open 24 hours but they're only open from 5:30 AM to 11 PM read more

We were traveling from TN to San Antonio and stopped here for breakfast - 7 of us. Jennifer B was amazing. Very kind and understanding of our tired and cranky selves. Thank you. read more

Vikki G is the best! This a great place to stop between Austin and Dallas when you have kids. Clean and fast with an epic indoor playscape.

Had the most unexpected and nicest experience at this McDonald's. Very helpful cashier.

Only get half a order of large fries every time I stop here I understand they are busy and with the covid they only have one cash register open but shorting a man on his fries is well to put it simple the reason I stop at McDonald's is for the fries. So when I order a large fries I don't want half the order I would have ordered medium or small if I didn't want them read more

By far worst McDonald's I've been to. Very unorganized and have yet to get my order ready in a timely manner and can never seem to get it correct. No complicated order just basic menu items. read more

Twice it has taken over 20 minutes to get my food! This McDonald's is the worst in the nation. Force you to use a kiosk to order; then forget you. DO NOT CUSTOMIZE ANYTHING, you'll never see your order. No, Italy doesn't have much of a labor pool, but the worst of it work HERE! read more

I went to this McDonald's to get dinner for my family. As I pulled in, the manager(general Manager Dewayne) was yelling at an employee and talking down to her out in the open in front of customers and other employees. I have been to this restaurant numerous time and the one employee that always stood out was Nicole. She has a smile on her face and so polite to all even though she had to deal with customers yelling about something. She never lost her smile. The so called manager was totally in the wrong. I have had his position in fast food and the proper way to handle that would have been to take her to the office in private and talk to her. I have noticed more than once that this guy as well as other managers would rather be on their phones than to help in the store. It's wrong and Dewayne was wrong. I personally would fire him or demote him to an employee and see if he does any better when management would rather walk around and play on the phone than to help his people get orders put. He's not a manager that cares about anything he just wants a job that makes him look or feel important and to boss people around and belittle them. Nicole keep up the good work and thank you for always being polite and keeping a smile no matter what mood your in. You are appreciated by many people that come into that restaurant. Maybe you should take his job and maybe the restaurant would do better. Good luck if you stuck around!!! read more

Positive attitude, great service, good McDonald's food, & they gave me a free apple pie with my order for waiting 2-3 minutes longer than what THEY thought was expected. Awesome! I will stop here anytime on road trips. read more

If you want to eat in the WORST (brand new location also) McDonald's in the US, stop at the one in Italy. The kiosk is annoying and you are all but forced to use it. Don't EVER request something 'customized' as they call it on the menu, it throw's off their entire program. It took me 34 minutes to get an order one night; with only 5 other customers in the store! They offered me an apple pie for the delay. And when they are 'out' of grilled chicken for a salad, it's a 30 minute wait for them to cook you some! The worst part is; NO ONE CARES. I've stood at their counter for over 7 minutes and no one would do a thing, they'd look at me, then continue with their "assigned" task like a robot. HORRIBLE PLACE, I'VE BEEN THERE 5 TIMES AND EACH ONE WAS A BAD UNIQUE EXPERIENCE. I'LL NEVER GO BACK. read more

If you want to wait 50 minutes, that's right 50 MINUTES for your McDonald's order for two people that's probably wrong, make sure you stop at this McDonald's in Italy Tx read more