You should add semi- contactless payment option for Drive thru. I laughed when they actually gave me the swipe machine directly for card payment from the window, instead of taking a card for swipe inside. I wish other drive thru will do the same. Good creative work team!! 4 stars cause your nuggets are bit too hard- maybe cooked too long? read more

Your restaurant still is the worse. I can't believe it! ALMOST every time I go there I have something wrong with my order. Today, I asked for a senior coffee with 2 cream and 2 sugar inside. Did I get it? Of course not. You should see the cup I was given!! I took a picture of it just in case there is a way to send it. The cup looks like it has been used before (no white label stuck to it, and looks OLD). And of course - NO SUGAR OR CREAM inside. You guys are so bad. read more

McDonald's - THIS IS HOW I GOT THE CUP WITH NO LABEL AND STAINED AND BEAT-UP! - Fast Food Near Me - Honolulu, Hawaii

COVID-19 UPDATE C - ORONAVIRUS UPDATE. O - pen for business. Use McDonald's drive-thru window or take out service at their in-store cashier stations. No dine-in experience for now. R - onald McDonald and the McDonald's family hopes you are safe. N - ext time you visit this McDonald's, be sure to thank the employees; they're risking their lives by working to keep McDonald's open and make sure you are still "Lovin it!". A - lways wear mask when entering this, and any restaurant. V - isit McDonald's with confidence. They are doing their part to keep you safe. They have written and strictly adhere to their COVID-19 health, safety and operation restaurant guidelines. Priority No. 1 is the health and well being of their employees and the general public. I - nvites you to visit their drive-thru window for breakfast, lunch or dinner. R - onald reminds you that Happy Meals will cheer you and your children up. U - pdate. 10,000,000 FREE Thank You Meals served to nurses, doctors, fire fighters, police officers, EMTs, hospital maintenance staff and other frontline workers as of May 6, 2020. S - enior coffee is still being served. U - ndisputed fact. McDonald's serves the best fries of any fast food restaurant. P - rotect us by observing the CDC guidelines. McDonald's is providing safe and caring service during this worldwide crisis. Please be patient and understanding. Perform social distancing, wear protective mask and wash your hands frequently. They are proven weapons that control the spread of COVID-19. D - rive-thru open 24 hours at this McDonald's A - pp Deals. $1 off large fries till 6/28/20 by using our i-Phone or Android McDonald's App. T - his is disturbing. Woman in Oklahoma shoots McDonald's employee when she was told to leave because the dining area was closed due to coronavirus restrictions. E - xhibit compassion and understanding. We are at war with a deadly enemy that has invaded every city of these United States. War is tough and sacrifices must be made. Let's not battle against each other when "WE" should be working together to win this war. The Preamble of the Constitution starts with the word "We". "We the people of the United States; in order to form a more perfect Union, establish justice, ensure domestic tranquility, provide for the common defense, promote the general welfare, and secure the blessings of liberty to ourselves and our posterity ..." We are Ameri-CANS! I am proud to say that McDonald's is setting an example of what an Ameri-CAN company does in times of crisis. read more

This is for the Makiki store. We ordered on the app before we left home and when we got here, we still had to wait 30 minutes for our order. They said they were calling our number but we heard nothing. So disappointed in this store. read more

This McDonalds is horrible.. drive thru takes FOREVER!!! Terrible!!!! Never go there on a Saturday morning. You'll be waiting over a half hour. Definitely not "fast food" read more

I had to come back twice in 20 minutes since they kept giving me sweet n sour sauce instead of ranch even though it was written on the receipt, these people obviously don't care about doing their job well & love wasting other people's time & energy & gas. Clearly they don't want to move up in life & want to continue making minimum wage forever. SAD! read more

If I could give this rating a zero I would. I asked for well done fries and the fries tasted hard and stale as if they just dumped in an old batch. Whoever that fryer on 06/18/2021 is trash. That worker needs to be fired. Also the nuggets....come on really? Can you really mess up nuggets? The only thing that was good was the sprite. Trash performance and quality. read more

McDonald's - Food receipt - Fast Food Near Me - Honolulu, Hawaii

HORRIBLE. I waited in the drive thru tonight for what seemed like 25 minutes or so. Anyway no one was on headset taking orders and I went to the window to tell them that no one was taking orders. The worker yelled to the kitchen are you on headset? And after three tries a response was I thought you were on headset? I was fed up and went a block and a half down the street to the next McDonald's drive-through which was packed. And when I left I saw a line of cars that went to the street. read more

2nd time in 2 weeks ordered from this McDonald's. 1st time, drive through asks me to wait in stall #1. Stall #1 and all other stalls near #1 taken. I park on the other side and stand by #1. After a drive thru wait of 15 min. I waited for another 10 min by stall #1 before walking to the drive thru window and telling them stall #1 is taken and I'm standing by #1. They tell me it's coming right now. I wait another 5 min and go back to the window again they said it's coming now after she tells the back that I'm waiting. 5 min later my order comes. Today, I order an ice cream cone and a large coke. I get the cone, but my large coke turns out to be a large ice coffee. Too late to return since I'm already home when I find out. Last time I go here, they don't care about their customers! read more

There are good and bad things to say about this McDonald's. The good is that they have updated the restaurant since I was last here which was a LONG time ago. The restaurant is a lot nicer ambiance wise and there is free Wi-Fi as well as a Bank of Hawaii ATM in-store. This location also is centrally located. It is near the Honolulu Museum of Art and Blasidell Center. If you are headed downtown for work, this makes for a good stopover to pick up a drink and/or breakfast in the morning. Perhaps the biggest plus is that this location is open 24 hours. The largest issue with this location is that it is busy. The drive thru and the parking (of which there isn't is a lot) can be a problem. There is also a sign which says to limit your time in the restaurant to 45 minutes. So this is not the place to go if you are looking for a work or study space. This McDonald's is perfectly okay. Though this is more of a spot meant for a quick bite or fast food takeout. read more

McDonald's - Green Tea at McDonald's - Only in Hawaii - Fast Food Near Me - Honolulu, Hawaii

Wait times got horrible in the past two months. If you visit past 9pm you'll probably wait 20-30 min in the drive through. This only started happening 3 months ago. This McDonald's used to be so fast and good! read more

This location is poorly staffed, people have been waiting in their vehicles for over 20minutes. The line I am currently waiting in as of right now is moving slower than a slug racing molasses. The crew in the back appears to lack team work and communication. The majority of order that I have observed being put out are incorrect. Some gut just waited 25minutes for a orange fanta. This place is unbelievable. I just got my food but they forgot the drinks?!?! read more

McDonald's - Backed up - Fast Food Near Me - Honolulu, Hawaii

As everyone knows I've been going to McDonald's to get the summer special dip cone. What I found was this McDonald's staff is very friendly and customer service oriented. They also know how to make a dip cone the right way, generous portion of soft serve, only one dip into the chocolate , nicely coated and promptly served. Another thing that was so nice is the staff as well as the manager make their rounds for the dining room greeting customers and making you feel very appreciated. Congratulations to McDonald's in Aina Haina for doing a great job! read more

I just had the best experience at this McDonald's. The manager, who happened to be walking in at the same time as us, held the door open for us. She proceeded to greet us right after we ordered at the kiosk so she could get working on our order! When the order was ready, instead of placing it onto the counter, she suspended it in thin air, then placing into our hands like a literal angel. Highly recommend, or at least I do on 7/14/23 around 7:30pm read more

They don't pay attention to what I'm ordering every time I come I have to be parked because they did not get order correct. I would not recommend this location because they are lazy when it comes to customer satisfaction. read more

I go to McDonalds at least once every two weeks. I wont go to the other fast food chains because McDonalds ( I believe) is the only one that collects money separate from handling your drinks and handing you your food (we are talking drive thru ). The others say they are COVID safe but you already have missed the bar if that one person touches EVERYONES money and then touches your beverages etc. Thank you Mickey D's !! ..... They do have some funny nicknames though that may not put them in the best of light. Residents of Hong Kong refer to McDonald's as Mak Kee. Which is close to Hawaiian "make" for dead or die. and the Canadians call them McDicks. read more

I hate this McDonalds, but I had to come to this one because it was on my route. For one thing, their parking lot sucks. I drove around and no parking. Then someone was coming out in the front, but someone else stole the stall from me by driving the wrong way...UGH! So I went through the drive through and ordered my McDouble sandwich and got my free medium fries. MY FRIES WERE SO SKIMPY!! See my picture! And I still hate this McDonalds! read more

McDonald's - This is what a medium fries looks like on the "Free Fries" app! - Fast Food Near Me - Honolulu, Hawaii

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Daisy tried to not give me my NextNext card. She said I have to spend 10.00" dollars. No. Way. Had to set her straight. Then she was like only one. Yes lady only one for each five dollars! Terrible McDonald's passive aggressive nonsense. It's too early in the morning for that. Once I got to the window she acted like she didn't remember. Had to tell her again! Are you kidding me. I haven't had my hazelnut coffee yet, don't make me go off on you! It's too early. Instead I take a star away, yelp and won't return to this particular chain. And after NextNext is over, McDonald's is a rap! The food isn't good enough to take bad customer service lol. And my egg mcmuffin was burned! Passive aggressive at its finest. It's okay it was going in the trash anyway. read more

McDonald's - A little extra crispy lol - Fast Food Near Me - Honolulu, Hawaii

Ordered 20 pc spicy nuggets got the regular one, tried calling no answer, this was last week. Went tonight ordered a quarter pounder with bacon meal and etc after finishing my stomach is upset and feel like throwing up. Is it just me or anybody else. read more

I come here often for my fix...ice tea! I only love it when it's super fresh or fairly fresh. Everyone is always so friendly and even though the drive-through line gets long, they still manage to keep it moving. They are conveniently located and it's nice you can enter from Beretania St or the street behind it (don't know name yikes!). I think this is the busiest McDs so it does get crazy at times. Just gotta be patient and breathe. hahaha Most McDs currently have $1 drinks any size includes soft drinks, ice tea and even hot coffee!!!!! Get it while it cool or hot!!!!! hahahahaha read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

Soo.i went to McDonald's on Beretania this morning around 10:40am,order my sandwich when it's done I just go grap them and left,without checking if everything in there.and on my way to work I open my sandwich and I see a hair hanging out from my sandwich.im Ina rush cus I gotta go work I don't have much time to go back and return it,I gave my brother the receipt and sandwich to return it.but he never did.his a shy boy so I don't blame him for not returning it.soo pls employee next time be more careful.and wear your hair net while making them sandwich . read more

McDonald's - Hair - Fast Food Near Me - Honolulu, Hawaii

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Food smells like sweaty balls do not recommend no cap Ong Ong fr fr. Service is mean and stinky

Last night after getting out late from a conference at the convention center I was in need of something cold and sweet so we decided to make a stop to McDonald's. Because it was late only the drive thru was open I ordered 2 cones for myself and proceeded to drive up to the window. When I got to the window some snot nosed kid Joshua handed me the cones and I laughed not at him but at the cones. It was the most anorexic looking cones. I thought the cones at the ward restaurant was bad this one had to be hands down the worst I have ever seen. I asked josh, what is this? I don't want these! He quickly dumped it in the trash and went to the register and took it off the bill. I said wait I want 2 cones I just don't want those, they weren't right at all. He stomps off and grabbed the instruction sheet and said to me, See it is supposed to have 3 swirls or what ever he said. Well Mr. Nose dont you know that we all, first and foremost eat with our eyes and things have to pass the eyeball test AND that damn cone didnt look anything like the pictures! I dont give a hoot about that 3 damn swirls because brother man from the 3rd floor, the pictures dont look even close! All the while the scared spineless manager was kinda hiding behind the counter just listening. I gave up and left. How dumb are you guys, you are now out of product with no money and now a scathing review. Way to go McDonald's. I have been reminded that we have had really bad experiences with the night crew late. I came to e conclusion that they just don't give a crap at night. Someone important really should be aware and pay attention to what the crew does. read more

McDonald's - This is NOT from this mccrap restaurant but from kaneohe. Ok note to dummies, THIS IS WHAT IT IS SUPPOSED TO LOOK LIKE. - Fast Food Near Me - Honolulu, Hawaii

Say this real fast 3x: Big Mac, Filet O Fish, Quarter Pounder, French Fries. Icy Coke, Thick Shakes, Sundaes and Apple Pie. Haahh......that jingle puts me in the mood for a nostalgic and sentimental trip down memory lane. As with all fast food establishments the Jeckyl and Hyde experience comes with the territory. Can get really good or bad, fast or slow, service that makes you happy or mad. Or ever had an experience where they tell you they ran out of product? It happened to me here. They ran out of hamburger patties which is like 1/3rd of their menu. Hmm...somebody upstairs telling me to stop eating fast food perhaps? Current Promo: Shamrock Shakes (Green Mint) back for a limited time. AND the McPick 2 for $5 Menu. Choose any two from the following: Big Mac, Filet O Fish, Quarter Pounder with Cheese, or 10 piece Chicken McNuggets. read more

I come here probably less than once a year. I remember using MD to rest or spend some time, getting inexpensive ice cream. So I did it for nostalgic reason. It tasted about the same. Not great, not bad. Haupia Pies and Taro Pies always look great. They are good for sometimes but they are sugar and oil! One thing I wanted to point out was that the lady on the second cashier from the right was super nice. I adore her patience. She gets 5 Stars! This place is always crowded. YELP 365 - 175/365 read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

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Yesterday evening the traffic on the roads were horrendous because of the rainy weather so I decided to kill some time and run a few bank errands then pick up some take-out dinner before heading home. I didn't really feel like jumping out of the car because of the weather, so I thought that I would try pulling into a drive-thru. I had my dog with me in the truck, and I know how she loves her french fries so I pulled into this McDonald's. I too (like previous bloggers) ended up waiting quite a long time with just a handful of cars in front of me. I would have jumped out of line also, but figured that I might as well stick it out and let the traffic die down even more before heading out. I got my usual filet-o-fish meal with a sprite and headed off. The french fries seemed a little undercooked, but otherwise everything was piping hot, put together presentably and seasoned perfectly. Don't you just hate it when your filet-o-fish is just slapped together where the cheese and fish is off the edge of the bread? Food: *** Service: ** Ambiance: *** Value: **** read more

truly this was disappointed with the crispy chicken at MCD. The photos explain it all. Suggestion, some sauce will be much presentable and more appetizing. How did this burger pass QC? read more

This is one of the nicer McDonald's restaurants in the city. Located across the street from a nice Burger King, I feel like these two businesses have to stay on their toes to compete. There is plenty of parking right off Beretania. It's located near the Honolulu Museum of Arts and Kaiser Hospital. The dining room is bright with accents of Hawaiiana. The employees are courteous and efficient. Everything is clean also. It's a place where older people come to read and relax. I've only had ice cream at this location and it was consistently good. Not a bad fast-food place. read more

Aw...what happened to my McDonald's? This used to be a location that had a little bit of character. Korean cab drivers and residents from nearby old folks homes would come here and chat for hours. Add in children from the surrounding schools, budget-minded museum visitors, and laptop-wielding power coffee drinkers, and this place really did belong to the community. But now there's much less seating. No place for a large bunch of people to chat. Too bad. With the renovation, the restrooms are nicer. Things are a little more expensive. I guess it'll still be "my" location. But it's not really. Y'know? read more

If I could only choose one place to give zero stars to, this would be it. I don't think there's ever been a time where they've gotten my order right. It's not even close most of the time. It's McDonald's so you don't expect much to begin with, but this location especially is impressively bad. Avoid at all costs unless you enjoy wasting money for subpar food (even by McDonald's standards). read more

I just wanted to shout out Gloria. Wonderful customer service! Not like the normal service you get these days!

Apple pie I ordered this morning had no expiration date. It was flattened and old looking. This always happens when you do take- out! Be aware, check your food when before leaving! read more

McDonald's - No expiration date! - Fast Food Near Me - Honolulu, Hawaii

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Three registers, ten customers deep in line and two cashiers. Meanwhile there are two managers, one of which is sweeping and the other making Happy Meal boxes. I guess these managers aren't concerned with bringing the line down. Horrible service always at this location! read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

I've been here multiple nights where they repeatedly only take cash? A billion dollar corporation can't take credit card? Also they serve no ice cream because their ice cream machine has been broken for four months and counting. I could go on Amazon and buy an ice cream machine for less than $300. Incompetent management out the wazoo. read more

I really like this McDonald's. I got a fruit and yogurt parfait, an egg McMuffin, and a large hazelnut iced coffee. The coffee was really good, and I could taste the hazelnut. The parfait was cold and there were what tasted like originally frozen strawberries and blueberries. The egg McMuffin was warm and tasted good. read more

McDonald's - My large hazelnut iced coffee - Fast Food Near Me - Honolulu, Hawaii

3/18/2021 Poor customer service. Don't order through the mobile appl cause no one comes out and services you. You sit, and sit and sit. And they don't bother to check that area either. This is 7:00 am. Even the manager doesn't apologizes. There excuse is they couldn't find it, but yet it took our payment. Hmmm. After 15 minutes they found it. The staff needs to go back to training. read more

Always been a crappy McDonalds ever since I can remember. I used to live in town, so I know. It's an Express McDonalds so it doesn't have the full menu options as other McDonalds across the island. Seriously like wtf right? An Express McDonalds. LMFAO Recently went there for a side salad, and suprise! They don't have that. Lamelamelamelame. Their employees here are always slow&ghetto looking have never gone here without seeing at least one employee here with a capp'd tooth -imjustsayin bwahaha Would suggest going to Bale a couple steps down or Jamba Juice* :) read more

McFlurry is now in a kiddy cup for the same price almost $4.00, check your fries at the window before you leave the drive thru, a large is the same amount as a small because of how the container is made and how they scoop into it. Also food sits for hours in a warmer, not fresh, so sad pandemic inflation and quality employees has made even McDonald's a rip off! read more

What can you say a quick way for lunch or dinner. It's McDonalds. And pretty good burgers too.

I got terrible watery diarrhea and vomiting on 2/20/2020 Thursday from eating breakfast abt 8:30am at Beretania St location. I ate an egg/sausage and an egg/ham breakfast sandwich, drank ice water from left beverage dispenser, wiped my hands with the in-store towelette dispenser. Only food I ate that day was from this McDonalds breakfast. Fecal or other bacteria/virus likely came from the many homeless who wash their hands with water from the beverage dispenser or fill their water containers with ice and water (or any drink selection) or they use USED drink cups they fish-out from the rubbish bins. While I was eating, a vagrant (dirty clothes, dirty hands, backpack) opened the rubbish bin door and got a drink cup then got some drink from the dispenser and walked out (took less than 60 seconds). When I went to get water, a vagrant (dirty clothes, dirty hands, backpack) was filling 3 water bottles and a drink cup with ice, drinks then he openly sneezed facing the dispenser - So GROSS! So I moved to the other dispenser queue to get my water. I've witnessed the same stealing at the Keeaumoku and Liliha locations. Stealing drinks is a regular habit of the vagrants. Fishing discarded cups from the rubbish bins and it's all you can drink! So PILAU! The last straw was the horrible diarrhea and vomiting yesterday. McDonalds corporate Hawaii responded with the below but I'm pretty sure the Beretania location is a corporate owned store as well as the Liliha and Keeaumoku McDonalds locations. Corporate is just blaming the Franchise operators! (McDonalds response- looks scripted) Hello Paul: Thank you for taking the time to contact McDonald's to bring your concerns to our attention. We take your comments very seriously and because we are a franchised organization, we have immediately forwarded them to the franchise owner of the restaurant you visited. We are certain that the experience you described will be fully investigated and the appropriate action taken. Again, thank you for bringing this matter to our attention. Amakri McDonald's Customer Contact Center ref#:17171679 read more