The ice cream machine was working!!!!!!! The drive-thru crew member was kind, courteous & provided excellent customer service. I'm glad that there still is some great workers out there. read more

place ripped me off. used my points to get hash browns. nope nothing. so i guess i am not gonna get points back. check your damn orders before you give it. if i could rate this place a 0 i would. always something wrong with my order. i also call the number on receipt and no answer. so what the sense you have a number. read more

Seriously the worse. My kids wanted McDonalds today so I did an online order. We sent in the order before we left the house around 650am. We got there at 7:10am. Waited in the car for maybe 5min & told my daughter to go ask how much longer. The drive thru had a long line onto the street & literally one or two car parked. First of all I don't know if that the manager but she kept ignoring my daughter & me when we was showing our order online & asking how much longer. But she just ignores us & continues to do other orders. She was the only one wearing a red shirt. TELL ME WHY it took 30minutes! Literally the whole drive thru from when I got there got their orders already. I watched to see the last car I seen that was on the sidewalk waiting in the drive way. They left looooong time ago. Does that mean drive thru is faster than mobile order? Why make mobile order an option? People inside was telling me drive thru is the worst & I told them yea! But all the cars left & I'm still waiting on my order & he made a face like wow that is longer. We ordered 2 iced coffee & 3 breakfast sandwiches. McDonald's please have better service! It just made me more mad that she was ignoring us when we asked how long more for our order. read more

Disappointed and won't be returning to this location. I placed a mobile order for the Classic Cheeseburger Pack (2 cheeseburgers, 20-piece nuggets, 2 medium fries), a Double Filet-O-Fish, and a Large Dr Pepper. I chose drive-up pickup and parked in the designated spot, checked in, and waited. Several cars came and went while I sat there for 10 minutes, with my daughter napping in the back--so I couldn't easily leave the car to follow up. I tried calling the store. No answer. Eventually, someone came out to deliver food to the car next to mine, so I asked about my order. He went back in, found it, and brought it out. I appreciated that, but the damage was done. The fries were cold and limp, the bag greasy like it had been sitting for a while. When I got home, I noticed the cheeseburgers were labeled "cheeseburger, no American cheese"--so basically just dry meat and bun. Everything was cold. Even the nuggets were sad. This was a frustrating experience from start to finish. I won't be going back to this location. read more

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Been playing the new Monopoly game so have been coming here a lot lately. Love that I get a game piece for each of my favorites that I get like the Big Mac, Filet o Fish and Chicken McNuggets and that they also give game pieces for the large size drinks and large french fries. My only complaint is that the fries get cold really fast so I sometimes end up throwing away half the bag by the time I get home to eat. Advice if you do decide to come here is to double check your order especially if you are going to the drive thru before driving off. read more

This may be the worst Mcd experience I have to date. Looking through the windows, there was some interesting crowd. So we decided to do the drive thru. We ordered the Mcflurry and a double quarter pounder. When we checked the, they didnt even gave us any utensils for the ice cream. So we asked for some spoons. What was more interesting was the server actually looks confused when we asked for spoons. Anyhow, after she finally figured out we needed utensils for ice cream, she decided to drop us some plastics wrap around paper. Finally after opening the bag, we got 2 forks for ice cream. Kinda funny but not really caz we ended up kinda drinking the ice cream. read more

McDonald's - McFlurry with Forks - Fast Food Near Me - Honolulu, Hawaii

Got a Portuguese sausage plate. Went home and found a hair in the eggs. Called the makiki mcdonald's number. It rang 50 times then someone cut me off. I called back again and was immediately disconnected. Like someone picked up and hung up. This happened 5 times. I tried to call the corporate office number I got from Google. When they answered all they offered was a medical alert devices. WTF? I could not eat half my breakfast. if Burger King was open earlier I'd never go to McDonalds. read more

McDonald's - You can see the hair was cooked into the eggs - Fast Food Near Me - Honolulu, Hawaii

I want to like this location because the folks that work there are nice. I do frequent this location a lot seeing how it's very close to where I live and I often work weird hours so it's convenient. However, this location is good at messing up simple orders about half the time (more if you order more than 1 meal) and the wait is abysmal. Wait times can vary from 10 min to 30+. Wait times are consistently over 20 min and sometimes there's only a few cars in line. On the plus side, the homeless that usually walk in between cars and get in the way has dwindled considerably, probably due to some sort of security staff parked in the adjacent business during night hours. read more

I come to this location fairly often. This is actually the McDonald's that I grew up coming to since I was a child. There used to be a lot of homeless people, but I''m glad they got that under control now. I love Happy Meals, mostly for the toys that come with it. This week they had a collab with Crocs. I love Crocs. I had to get one to use as a bag charm. When I went they had three out of the nine. They had number 3, 6 and 7. I bought two happy meals and got numbers 3 and 7. My friend gave me number 1. Woohoo, three charms for my bags. The food is always the same no matter what McDonald's you're at. I have to get it to them that they're always consistent. read more

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If I could give this location zero stars I would. First of all, I mobile ordered breakfast for my husband and I and requested to pick it up at the counter. My order was already paid for so I didn't expect any issues. My husband went to pick up the order and had to wait 20 minutes for our food; he asked multiple times if our order was being worked on. An employee finally asked the manager about our order because it was taking way too long. The manager asked my husband if he had a screen shot, and my husband said yes, and everything was paid for. The manager went back to make our food, and gave it to my husband. When my husband got home we realized we were missing food from our order. This was his fault for not double checking our order to make sure the manager got our order right. I also told him to go back to McDonald's to get the items we were missing, but he was over the whole ordeal and needed to get ready for work. I was not happy about the situation, so I tried calling multiple times and no one picked up the phone. I highly recommend you go to another location if you really want to eat at McDonald's, or double check your bags before leaving. I always check my bags but my husband was in a rush to get home and get ready for work so he didn't do it. Now he knows better.. read more

Awesome location with kind and caring employees. Came for teacher appreciation week and the women working were so kind and made me feel welcome as a teacher. Got 2 free cookies and was offered an iced coffee, which I didn't take since it was late. The manager was sweet to talk to and talked about her kids with us. You can tell they love their teachers, I definitely felt appreciated! Thanks McDonald's for doing something for teachers, because chik Fil A across the street doesn't offer anything for teachers. read more

I ordered a breakfast sandwich and three apple pies. First they said they said they didn't have apple pies and offer Haupia pie. So I said never mind, then they said they do have apple pies. When i took my order they gave me 3 hashbrowns instead of apple pies so i had to drive back and go inside. The gentleman at the front seemed irritated that I was letting him know that my order was wrong. He then said there are no apply pies and offered Haupia, I asked for a refund instead. Then he said they do have it, so I waited about 5 minutes and left with my 3 apple pies or so I thought and sandwich, only to find out once I bit into the pie THAT THEY WERE NOT APPLE! they gave me Haupia pies in apple pie boxes Even though I had rejected their Haupia pies earlier!! read more

McDonald's - Supposed to be apple pie but they gave me Haupia pie!! - Fast Food Near Me - Honolulu, Hawaii

Wrong orders. Twice. Same boy manning window at 8:40 am at the window. First he gives me my drink and then doesn't realize I have a full meal. Second time he literally gives me the wrong order. Had to be him cause the receipt had the right order. He had to mix it up at the window. Drive say before I noticed. read more

Well, not all McDonald's are alike. So this location is on my way to/from home and work. I rarely stop in any McDonald's unless I'm having a Big Mac attack or if I'm looking for specific Happy Meal toys. Even with their order app, they are still slow. Just as slow as their drive through lines. Weren't both order apps and drive throughs made to be more efficient and expeditious? Sadly not. You won't be disappointed at this location if you go with your eye open and know it's not faster or more efficient than any other location. Check your order. ALWAYS check your order. Sometimes (ok, more than sometimes) your might get a sloppy Big Mac where the burger is slipping and sliding in its carry box so get extra napkins. IF you can overlook those few shortcomings, you'll be fine at this McDonald's location. read more

Something is wrong with the sod machine here. McDonald's is known for their soda, but this one is exceptionally awful. For a few months now I have had to Theo away every drink I've gotten here. It tastes so bad. I've even tried a different machine or flavor and it's all bad. They also stoped serving frozen coke a while back. Too bad the quality has gone even farther down than I thought possible. read more

They have poor CUSTOMER SERVICE and on their hours of operations supposed to be 24 hours but they say they are closed. Don't go there. I'm not going there anymore either. read more

Waited half an hour for curbside pickup, they didn't even make my order yet. I understand its Mcdonald's and they couldn't care less about a negative review and neither do customers but if anyone's actually reading Mcdonalds reviews on yelp, this means you care somewhat. Go to any other Mcdonalds, Liliha is nearby, even Keeaumoku may be worth the short drive. I have had ZERO bad experiences at those places. 1055 S King? TWICE. TWICE my time been wasted after a night of work and I just wanna go home and eat and ktfo in bed, instead I get 30-45 minutes of sitting in their curbside pickup, just to check to see whats going on to find out that I should've just waited 20 minutes in the long drive thru instead of 30-45 for NOTHING. This review can't hurt McDonald's, they don't care lol but YOU the customer who took the time to read this, I'm trying to help YOU out. Go to another McDs. TRUST ME read more

The hours on the door show dine-in available until midnight, but when I came just to pick up my order (which I had placed ahead of time for counter pickup), the staff told me I had to use the drive-thru instead. The drive-thru line was very long, which defeated the whole point of ordering ahead to save time. It really doesn't make sense. read more

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It's been awhile since my last review. Unfortunately, renovating this McDonalds didn't do much when it comes to improving service. You walk in, and I guess the employees all expect you to order via the computer screens or via mobile. You RARELY see anyone behind the cash register and you stand there forever before someone finally shows up to take your order. The drink machine has been out of order forever (either that or they don't want homeless people walking in helping themselves to free drinks) Don't even bother coming to this McDonald's if you're wanting the happy meal toys advertised and even displayed in their store. They are gone in an instant - and you end up getting old happy meal toys (literally from years ago, left overs). I was there when some mother was losing it and complaining because her little girl got some old lightyear (buzz lightyear?) toy that was a toy from a few years ago and the toy displayed in-store was something else (smashmallows? whatever it was) Still homeless people wandering around inside and outside like zombies. Dirty tables, chairs and floors. It's a shame. read more

I went to this location during teacher appreciation week and asked if they were doing any deals for teachers. They told us the promotion they were offering for the week (cookies and coffee). When we pulled up to the window, the manager was there and she was so nice and personable! She was funny and chatted with us I definitely would return to this location just because of the manager! read more

Disney 100 Happy Meal... Yes on this Halloween it was a treat to see the newest Happy Meal edition of Disney and with 62 character from Disney, Pixar, Marvel and Star Wars the possibility of getting your favorite is a stretch though with two characters does make it a much more fun chance of a character desired. I almost gave up honestly as this South Beretania location is heavy on the drive thru where vehicles wait from within the lot along with outside traffic flow so there is quite a bit of congestion within the lot it shares with the retail building in the back which all the parking within that area is reserved for that and parking for the actual McDonald's a very limited. Seating as well is very small as well as it doesn't quite give a cozy vibe but the staff here is nice and friendly and the food comes out quite fast and I've heard other locations has sold out on these cuties so I was happy to have the moment to enjoy one...I did get Elsa and Groot, not really my choice of character but it did bring a smile! :-) Thank you! read more

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The cashier, I think she's the manager. She doesn't smile, impatient. They didn't put utensils and creamer and sugar into our order. But the ambience and place are hood. read more

They constantly make mistakes on my orders..best to check order before leaving or driving off

Iam Oder pancake set door dash And Local deluxe when I open no syrup butter jam soy sauce salt pepper spoon fork Not thing!! Can you Believe it pancake no butter and syrup??? Night time Iam Oder happy meal and Teriyaki Burger set They give to me 2 Cheeseburger(same as happy meal burger) Iam Oder teriyaki burger!!!!! What's the problem this store!!!!! read more

When they're for a quick lunch they are located diagonally across Chick Fil. It was clean and not really crowded, we ordered a Big Mac and fries which came out warm. Not I know why I don't order a Big Mac It is pretty messy eating it. Overall it was tasty and good. read more

God I hate this McDonald's late night. They let us sit at the window for 5 minutes without saying anything. Then when we said "hello? Is anyone there? Are you sleeping?" Some lady responded with super attitude and told us to hold on. Screw you lady. We were one of 2 people in the drive through. You weren't busy. Then when we got our order the cashier was very nice but seemed stoned. And then we got home and they DID NOT salt our fries. Sad. read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

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This star rating is solely for the great customer service of one of the McDonald's employee who was the only one wearing a safety type vest tonight 12/1/23 @9:30 pm. I came here for a late night snack. The line for the drive through was very long and out to the street. I decided to park and walk into McDonald's to place my order. No one else was in line. The place wasn't crowded inside. Funny, there was no one manning the front counter. I guess everyone was busy with the drive in orders. As I waited there was a McDonald's employee taking care of the indoor cleaning. He saw that no one was assisting me and came around to ring up my order. He was young and pleasant. He took my order and I sat and waited at one of the tiny tables. I was looking at Yelp when I heard my number called. By the time I stood up to pick up my order, the same young man was walking toward me with my order! Never have I experienced such a gracious and courteous act by a McDonald's employee! Mind you, I wasn't the only one surprised. A man standing next to me smiled and nodded his head to me telling me what a cool thing he was witnessing. I wish I got his name. But he walked quickly by and went outside to do another chore? This man in the vest deserves an award. read more

McDonald's - Disney Happy Meal figurines - Fast Food Near Me - Honolulu, Hawaii

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Hours are nonsense. Drive through is 24/7 Was rudely told at 9:57 dining room was closed Why there is a long line for this place I don't know. read more

Get more people to work early mornings... one girl nice an polite, I waited curbside pick up, i could see my order ready but she was helping at the counter taking orders.. I had to get out of my car and go pick up order GET HELP read more

Had the late night munchies and wanted something quick so i jumped in the drive thru at mcdonalds. Mcdonalds may not be amazing but i had their cheeseburger, 2 for under $5. Its actually decent maybe a bit too much ketchup but i enjoyed it for what it was at the price. Also i hadnt had the taro pie before and saw it in an ad so thought why not. That a good pie! Beats out their regular apple pie by far. The crunch on the crust is fantastic, like a freshly baked croissant. The taro flaolvor feels like something out of a boba shop! read more

McDonald's - Taro pie a must trie - Fast Food Near Me - Honolulu, Hawaii

This location is trash. The fries are always cold & old. Like they've been sitting there all day. They're never fresh. I tried different times of day but it doesn't matter. Stay away from here!!! read more

Ordered here a few times on Uber eats and even less in person, this place always ALWAYS forgets salt on the fries, ALWAYS forgets to give me sauces for nuggets and now, for the past 2 times they haven't given me my Monopoly play pieces, it's the only reason I ordered those specific items. DO NOT GO TO THIS MCDONALDS. Worst one in town read more

Ordered through the mobile app and selected to park in the stalls for drive up. Once I arrived the app refreshed and said i did not enter a number and to go to the drive thru or the counter. There were people inside but all doors were locked so we waited in the drive thru line, for 45 minutes. Upon waiting my code disappeared on my app but i had my email receipt. We spoke to the workers at the speaker and at the pick up window and ultimately they said there's no order in their system, they cannot refund me, and they cannot make my order. I showed them my receipt, my order that i paid for at 10:13pm and at 11:13pm, a whole hour later they told me there's nothing they can do. I get there's only two people working but you can even look at the receipt or help with a solution. Will be putting in a dispute with my bank since they refused to refund anything. read more

Every single FRICKIN time no matter what I order they end up forgetting something and the line is so long and I live far away so I'm not gonna go back. But why everytime.. dint you see the missing shit sitting in front of you by the drive through window..Just shit you forgot to put in people's bags like damn man!! Cmon get your shit together damn it...you don't see chic fil A messing up orders.. what is it because of the side of the street you're on .. the line there is longer by a block .. so what's your damn frickin excuse huh??? read more

sad...sad...sad... simple drive thru order of hot cakes and bacon screwed up and no answer to phone call to report incident and get it corrected....Ronald not in the building read more

Drive thru or take out only! The parking lot is fairly small, so be careful if you're parking and walking in. The line was a little long for breakfast, so we opted for using the kiosk to order, which went smoothly. They were out of taro pies, which was a bummer. We got some breakfast plates, hash browns, and burritos, all of which were warm and fresh. Staff was pleasant and store was clean, although a little cramped. Love me some Hawaii McD! read more

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Visited this McD location on Sunday 5/21/23 at 1015 this morning before the breakfast menu ended at 1030. Was the second person in line with no cashier in sight. After the elderly couple in front of me placed their order, the cashier just disappeared. Unbeknownst to me, she was trying to be a super worker by handling other food orders already placed. Mind you, other people had lined up behind me. When I was able to place and complete my order, I just stood to the side just chilling and waited patiently for my food. During my lengthy wait, two other customers approached the cashier and mentioned that they hadn't gotten their order, noticing that other people who ordered their food after them had already received their food. Finally about twenty minutes later, I finally got my food. When I arrived home, I noticed that there were no condiments and no utensils with my order. In fact, missing from my order was my butter and maple syrup for my hotcakes. I had to return to this McDonald's location at 1455 S Beretania St to voice my complaint. What a waste of time. When I got there, the same cashier went back into the kitchen area, with my eye's view of her. What would've taken seconds to just get my butter and syrup, she instead went and retrieved someone else's order. I had to step into the kitchen area and yell "Hey, all I want is my butter and syrup. Who orders hotcakes to later find out your order has no butter or syrup? I'm still waiting!!!" After voicing my concern, another worker had to get my butter and syrup. All I can say is this: this McDonalds has to train their employees to be more attentive. The respective cashier should just remain at her station and try not to multitask. Poor service all around. If I could give zero stars, I would! Likewise, filled out the survey at mcdvoice.com and voiced my complaint. Don't really know if that corporate site really cares at all. read more

Worst McDonalds on the island. Always getting the order wrong or incomplete. Come on... order gets put in, read the order, fulfill the order, and send it out. The food quality is always lacking. They can't seem to put it together properly and everything is sloppy or smashed. Drive a little farther and choose another McDonalds. read more

McDonald's is literally lucky that I gave them one star, if it was up to me it would be 0000000. First off, my boyfriend ordered quarter pounder add cheese. The bread was hard as a rock and the patties were raw! This is so disgusting and I just lost my appetite. I keep calling them but no answer and I only can do a yelp review because they don't answer their phone. Get it together McDonalds! You are a fast food chain read more

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Do not order curbside pickup from the app at Beretania location! Last three times I did this, I waited in my car over 30 minutes before they brought out the small order! It's a consistent issue. I'm sure the owner would offer a hundred excuses. How about just fix the problem?! Keeamoku location is 5 minutes or less to my car. Just go there read more