The workers here don't really care about customer service! I order my food via the kiosk. It didn't give me a receipt. I immediately tell someone. He tells me when they being the food I'll get it. They didn't bring it, I ask for it from the one who brought the food. After over an hour, after I had ate everything, I had to go ask again & finally they printed a receipt. I should have gotten it within 15 minutes after mentioning it. I will not be patronizing this location ever again. That makes 2/3 locations I will no longer go to. read more

I did an order online and still have to wait 15 minutes. This McDonald is horrible on Customer Service and wait time is Out of Control. The Manager doesn't care if you have a problem they just sweep it under the rug. Something needs to be done. If I can give this place a Negative I would read more

terrible service. always getting my order wrong and takes forever. employees are rude and careless

The service here sucks. We waited 40 minutes just for two meals. It was ridiculous and it was like that with both of the other times I went there. read more

I should have known better than to attempt to Door Dash food from an establishment that has taken two months to complete what they listed as a two day renovation. To begin, the Dasher had to wait in the drive thru line to pick-up my order. When they gave the store my Order Number, the employee informed the Dasher that they did not have that order number on their screen. All of this happening as I can still see my order is being picked up via the Track Order section of the McDelivery app. The Dasher calls me to let me know that I would have to contact Door Dash to have them get in touch with this horribly ran establishment. After Door Dash tries calling the store three times, they apologized for the inconvenience and refunded my money. After this ordeal cost me a total of 90 nonrefundable minutes of waiting for food I never received, I feel substantially worse about the future of the human race. Simply put, I cannot shake the feeling that every ounce of positive energy I've ever put into the atmosphere has somehow been negated by trusting this restaurant to do exactly what they are expected to do...take an order, receive payment, and hand the bag to the appropriate order representative. NOPE! read more

McDonald's - Burgers Near Me - Hinesville, Georgia

This establishment needs improvement on customer service too many times I've had my order I corrected and have my card swiped for an item I never order. Fries was cold and my smoothie went to the wrong customer. read more

always waiting for my order in the drive through for 10+ minutes. all i ordered was 2 mcdoubles and it's not even a lunch rush

This specific location is horrible every time we come here. Ordered a happy meal through the app and waited forever; we had to go inside and that was another 20 minute wait. Employees are extremely rude too. Stood at the counter for 20 minutes and nobody came to attend the guests. They need to get it together here smh we def won't be back read more

I'm not about to go on a rant about how McDonalds NEVER gets my order right but last night baybeeeeeeee No patty at all?! Just the bun, some sauce, and pickles.... Yall really showing out now huh?! Disrespectful af if you ask me?! Yall really decided fuck it right?! read more

My husband and I have gone here several times and each time there is something wrong with our order. Today we ordered Mc griddle sandwiches and one of my husbands sandwiches had only meat with no egg and cheese. The sandwiches were very dark and the bacon in one of mine was burned. You can sing commercials and they even advertise that they have frozen Coke drinks however I have tried to order several times and they do not have them yet. Why would they advertise it when they don't even have it? read more

McDonald's - Overcooked McGriddle. - Burgers Near Me - Hinesville, Georgia

Not a 24 hour location--Google Maps, Apple Maps, and even their own McDonald's app says it's open 24 hours. If it has changed, then it only seems reasonable that someone update it to reflect their accurate business hours. It seems like a lazy oversight. Not sure if this is just the way it is these days in the USA, but the location is always remarkably busy. I'm sure the employees are working as hard as they can, but the drive-through line has almost always moved slowly. I've been here three times, and the wait in line has been 20+ minutes long each time. One of the worst times was over 30 minutes. To make it worse, I got home and saw that they got my order wrong lol. The food quality has been hit or miss too. As I typed this review, I came to the realization that I'd be better off just avoiding McDonald's in Hinesville. read more

I placed a simple order today. It was a large fry with no salt and a cup of ice only. My order was placed through the drive thru. I confirmed everything was correct on the screen and my receipt When I get my order my fries are loaded with salt and I had a cup of ice water. So either they didn't read or can't read. Fast food is simple. You just follow instructions. Maybe these people are products of the great resignation. Now businesses are just hiring anybody (functional illiterates). Get your stuff together McDonald's. .Receipt read more

McDonald's - the receipt for the restaurant - Burgers Near Me - Hinesville, Georgia

I watch for 20 minutes right after I order 5 McDonald's workers stand around one bag talking an laughing while the group of people that ordered got bigger and bigger This is poor service on top of waiting 20 minutes for my plain burger meal read more

41 minute lobby wait for Big Mac meal. Not during peak hours. Not to mention the workers taking breaks and coming on shift ordered and received theirs in less than ten minute. One of whom got a milkshake from her coworker five minutes before I was told the shake machine was down (surprise). read more

They didn't get all of my items in my order the first time so I had to reorder and then they said they didn't have my order and didn't even make it for me so I just had to get a refund. Plus the lady I talked to was super rude. 10/10 would not recommend. read more

Your app is useless if you are still going to mess up the order and bring me a watered down drink. I feel like I should get the food I paid for. read more

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I was in the drive thru for 45 minutes!! Normally the service is great but here recently it has been going down hill.

I understand long lines, but not having a customer wait a whole hour and twenty minutes for FRIES. When we did finally get our food, the hamburger meat was so undercooked that blood was oozing out of it. read more

I don't know why they have the employees that they do because they are rude and they laugh when your order is wrong

This is the slowest McDonald's ever!!! Fast food my ass! Been in this line for 15 minutes read more

McDonald's - Quarter pounder! More onions than damn meat - Burgers Near Me - Hinesville, Georgia

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Trash. That's all. Did not complete my order. Frys where completely dry along with my chicken sandwich that tasted days old.

I have to say this McDonalds has never disappointed me since I've been living here. Except for one Time my coffee tasked a little watered down, but nothing major. 10 times better than the one on Oglethorpe Hwy. read more

They told us to pull up by trash can and wait for food. A half hour later we finally get our food only after going to the door and saying: hey, WTF. Then they demanded we show them a receipt!!!!! Rude to us about them giving out the wrong order to someone else. Ridiculous. read more

Horrible. Every time I go to this McDonald's there is always a problem with the food. The Quarter Pounder meat is bloody and uncooked, the McDouble's bread are hard and flakey, lastly the Big Mac's have a very salty taste. Furthermore, the food you ordered is always wrong and you can't ask for the right one in fear they'll spit in your food/drink. I strongly suggest anyone to find another restaurant. read more

Worst McDonald's ever and Dawn who brags she's worked there for years telling me she's never had a complaint well here's the 1st one of many!! I'm sure the customer service is what you would expect of Hinesville locals!! I'll stick to the other McDonald's they're always pleasant. Too much ghetto trash working at that McDonald's !! As for Dawn if you're going to brag about your life career at McDonald's at least be GREAT at it!!!! O read more

Went today and ordered a filet o fish got. The fish was hard and the bun was hard and crunchy. Old ass food. We pay our money for fresh food At least. The cheese was barely melted. Get it together highly pissed read more

McDonald's - Burgers Near Me - Hinesville, Georgia

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Someone answered the phone and hung up on me. Rudest customer service ever. I will not be coming back.

This has to be the worst McDonalds possible. Terrible customer service. Today I went there and got a a Big Mac.....so I thought. When I opened up the box I thought some idiot put a bun and some sauce in there! I didn't see any meat at all. Upon closer inspection after removing the sesame seed top I saw a small-ass piece of meat shivering scared to death!! It looked like a regular hamburger. It was absolutely pathetic!! Then, while paying at the window the girl was damn near sitting on the ground. Just terrible. The young hair-hatted chicks working there have terrible work habits. read more

I recently went to this McDonald's on August 3 2020 at approximately 9:45 pm and I ordered 4 sandwiches a 20 piece chicken nugget and two medium French fries. I came up to pay for my order the young lady in the back booth took 2 minutes to open the window to acknowledge me and when she did she asked told me a complete different order and took my debit card before I could answer then when I caught on I told her it was wrong she apologized. I went to the front window where the young man told me it would be a few minutes. I was okay with that then he told me to park in the parking stall and I waited approximately 30 minutes for my food when I received my food it was completely wrong and it tasted as if it was sitting there for a long time the French fries were soggy and cold. read more

I went to McDonalds this morning because I had been in the Emergency Room overnight. I just wanted a bacon, egg, and cheese biscuit. When I got home the biscuit was hard, and the sandwich was cold. It wouldn't have taken them anytime to make sure I had a fresh sandwich. Piss Poor Performance! read more

Not really that bad half the time, but when they are bad, they are bad. Had orders missing food, food with wrong items on it, and just plain old horrible atmosphere if stopping by late. Just stopped in one night around 9pm and the drink station was filthy. No ketchup, soda everywhere, lids empty and almost no straws - all while the employees stood behind the counter chatting. The tables needed cleaned, the trash taken out and I didn't have the guts to visit the restrooms. As a fast food manager over 20 years ago, I know a busy night can trash a store. But since I was one of 2 customers inside the store, they could have been working on the visible areas. read more

This is the best McDonald's location in Hinesville! Fast, friendly service, never gets my order wrong! I can see why this location is always busy! Don't even bother with the McDonald's inside Walmart, seriously the worst service on earth, and never gets the orders right. read more

I normally never leave reviews unless the experience was wonderful or awful. Unfortunately, I had the worst experience I have ever had at a restaurant this morning. Not only did I have to wait TEN minutes for my order this morning as everyone else was getting their order (I'm sorry-I didn't know it took that long to make coffee and two hash browns), they got my order wrong when it was finally brought to me. When I complained to the manager, she refused to give me a refund on my order. The whole attitude of this establishment was rude and sloppy. Seriously, I was the only person there when I got there. Almost 20 people came and went in the time I was there. There was no excuse for this. read more

I waited 20 minutes for them to make a hazelnut latte. I know that it does not take that long to make one!!!! Horrible!!!!!!!!

i dont understand how my strawberry lemonade was 3/4 full, and my Oreo Mc Flurry was also 3/4 full but i received 4 straws...