Just finished an 18 hour shift and wanted a quick burger. Well.... I spent a couple minutes trying to get my order across... simple. Double quarter pounder deluxe with extra pickles and ketchup. And... a sweet tea light ice. Somehow I got a single with small fries with extra pickles and ketchup and an unsweetened watered down tea with extra ice. I was already on the highway when I took a sip. Ugh! So. I figured the Plank road McDonald's was close by my house. I'd just stop and buy another tea. I got to the speaker and a woman's voice came across and said hold on I'll be right with you.... 9 minutes later and 2 cars later in the other lane I pulled around to go inside. Of course the dining room is closed. So I just pulled up and explained the situation to the lady at the window. She never said a word. Just closed the window and got me a new tea... extra ice of course because who listens these days. Now I'm home with a single and a tea about to wind down and I'm wound up. Grrrrrrrerrd read more

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I will never come back to this restaurant I came through the drive thru and I was met by a rude employee named Brianna she was just rude didn't greet me Right had a attitude kinda handed me my food hard acting like she didn't want to be there this is the worst experience I have ever had at this McDonald's I've always came here never had a problem read more

I had a horrible experience last week. I placed an order for pickup thru my McDonald's app. I drove to the Old Plank location to pick up my order thru the drive thru. It was backed up, an after waiting over 10 minutes in the 2nd drive thru line, I parked and went inside and let the cashier know I was here to pick up a mobile order. I advised her I had an appointment and I had already been waiting over 10 minutes and still wasn't even at the speaker board...gave her my code and she walked away. I proceeded to wait another 10-12 minutes, with no food, service, etc. I had actually sat down at first booth after a while. At almost the 12 minute mark, I walked back to the counter, asked the cashier to get the manager because over 20 minutes for a simple mobile app order was beyond ridiculous. She sent the manager over, Courtney, I explained the situation and that I had to leave due to an appointment. She stated " you pulled me off the line and screen, we are very busy" in a hateful tone and scowl on her face. She told me I should have stayed in the drive thru lane. I asked her for a refund, she said "on your card or cash"? I said " cash" and she proceeded to give me the cash and I said "thank you and have a nice day" and she hatefully replied, "yea"....very unprofessional, didnt offer an apology... Rude, unprofessional and zero communication skills. How does a person like this become manager?? read more

Ordered this and it came with a peace of trash and a hair attached. If someone wants to reach out to me to discuss this issue along with other issues In regards to this location please do. read more

McDonald's - Ordered this and it came with a peace of trash and hair attached. Absolutely disgusting. - Fast Food Near Me - High Point, North Carolina

I love, love, love this McDonalds. 9/10 when I order from this location my food tastes fresh & my order is accurate. They are human too so they forget things sometimes but have no problem correcting the issue. I come here at least 2x a week to get cookies & the lady at the window is so polite and friendly! read more

Still slow service not very friendly at this store They try to hand you ice cream or drinks before your food hard to receive it that way read more

Lately I've had a disappointing experience here. Twice in the last 2 weeks I've gotten a bacon biscuit with LESS than a whole piece of bacon on it. I was going to ask for extra bacon today but it was 1.79?! I'm afraid I may have to start going to the new Country Barbecue down the street where I know I'll get a decent amount of bacon on my biscuit. On a better note, the young lady at this drive through is ALWAYS kind and pleasant! read more

McDonald's - Pitiful bacon biscuit - Fast Food Near Me - High Point, North Carolina

They charge $.53 per additional condiment but somehow struggle to get orders right on a regular basis. I will be taking my business elsewhere from now on. Such a waste! read more

THIS PLACE SUCKS THEY ARE RUDE TO Customers. They were missing our food and we went back in to ask for the missing food and they said rudely you got everything that you paid for even tho We were missing one McChicken. threw our food in our bag had the burger unwrapped multiple burgers unwrapped in our bag. Also, food was cold and tasted Nasty tasted like it was left out for more than two hours. read more

I love McDonalds I can't help it - their mcchicken with a small fry and a large sweet tea is my go to. Quick and cheap and hits the spot. Doesn't help my fat gut though - getting married soon so I've got to stop eating but its soo good ugh!! read more

If I could give zero stars I would. I frequently go to this location because it's close to my house, and it's my son, and I thing we do after his football practice once a week. EVERY week I'm reminded of why I dislike them and if it wasn't for it making my son happy I WOULD NEVER patronize. As an experiment I went to this same location everyday for 10 days straight to order two Oreo McFlurries, and everyday for TEN DAYS STRAIGHT I was told the ice cream machine was down, today I was so sick of it I said of course it is, and the drive thru worker responded "uhhh yea it is". What is the point of having something on your menu that can never be ordered. read more

I don't even want to give this one star. This is the worst McDonalds in the triad. It's always bad the customer service sucks! I guess I wasn't white the service would of been better. read more

I haven't had any trouble with this McDonalds. They always get my order right, and the service is pretty good. It's clean inside and has your typical flat screen televisions as well. One thing that was new to me was that this McDonalds was adopting the idea from Chick-Fil-A up the street where they give you that canister and bring your food out to you once it is ready while you are sitting down. That was really nice, and I think it's a great idea that they are adopting techniques from other restaurants in order to try to improve themselves. I got two triple cheeseburgers and a Mcchicken along with an apple pie and a large sweet tea. The food was hot, and my order was correct. That's all I can ask for. I do have a bone to pick with it only this place but all McDonalds, why in the world is their ice cream machines always down??? That might be the most annoying thing about coming here to be honest, but I would go back since it's close to my job and I can get something to eat right quick. read more

Your response to corona virus, shutting down the dining areas completely, shows you do not consider your customers. They have all gone to Country BBQ and probably never return I know I won't. I see all the people that used to come to the McDonalds North Main, Plank Road and Loop Mall locations at Country BBQ now. They are as disgruntled with your response as I am. read more

This Mcdonald's has been the worst I've discovered so far. If I could give it 0/0 stars, I would. I order over $30 worth of food and 2 coffees that I ordered with specific sugar and cream (I even went inside to order because they wouldn't answer in the drive thru) but they gave me just plain BLACK coffees after I sat there and explained to them what I wanted in the coffee. The workers are just uncaring and rude to their customers. read more

Exact conversation I just had in the drive thru.... "I'll take a medium, iced americano please." "Ma'am we don't make iced americano" "There's a picture of it right here in your drive thru" "That's a macchiato." "Can I just get hot americano poured over ice?" "We don't do that. But I can get you a macchiato that way". $&!#*&! This is why I'm willing to pay $2 more for Starbucks. ‍unfortunately this is not the first time I've had similar issues at this location. It seems few can make any customization requests happen. My standards are generally low for fast few- but man, High Point really struggles in this area!! Sadly this is the only drive thru option on my way to work (the Sheetz next door is SO slow). I'm a firm believer that these employees deserve to make a living wage- and perhaps if they did they'd be more willing to accommodate customization requests and provide superior customer service. When you feel good about your job, you provide good service. So either better training (and wages) needs to happen and/or McD's corporate needs to change their signage-- clearly and iced version of the americano is pictured. in the mean time I'll try to set my alarm a few minutes earlier to get to pretty much any other place for coffee from now on. . read more

McDonald's - Clearly there is an iced version of americano on the menu. Or clearly hot americano could be poured over ice. ‍ - Fast Food Near Me - High Point, North Carolina

Worst McDonald's I've been too. I got an ice coffee and it had coffee bring on the bottom and it legitimately tasted like water. The sausage burritos I had I couldn't eat because they were tasting funny and were grey. I didn't go back because I had to be somewhere but I'm definitely going to call back. Edit: I now have food poisoning! read more

Very unhappy experience. Greeted by young person dancing around and not acknowledging us. After ordering was told no catsup in ENTIRE restaurant. Soon after a nearby couple has catsup pkt. From here handled totally unprofessional by the shift supervisor andvtyen the follow up call from franchisee. This place has deteriorated in customer service. Fo not recommend read more

The place is mostly clean (except rush hour) and I have so far only experienced friendly attitudes (maybe because I always approach everyone in a friendly manner). The food was always what one expects from a McDonald. read more

After a bad experience yesterday at a different McDonalds, and for some strange reason I visited another one today. It was one with a double drive though and a sign that plainly says both are open all the time. I pulled up to the outside lane where no one was waiting. I waited and waited. I finally said "excuse me". A male voice said "just a minute". I waited while I watched two cars served at the drive through beside me. When the 3rd car pulled up I said "is this drive through not open?" and the male voice said "may I take your order?" Seriously? If I hadn't prompted the discussion both times I am not sure I would ever have been acknowledged. I am not impressed with this fairly new location. The person at the window luckily called out what the order was when handing it to me because it was someone else's order so we got that right before I left. read more

RUDE I just ordered a sundae and they gave me a cup that wasn't put on right and it dripped everywhere and when I call to complain not only was the girl rude she just don't care like do your job right THE ICE CREAM WAS ALREADY MELTED WHEN WE GOT IT read more

Mcnuggets always refried from day before..Never fresh. Burgers dry and old. Go to N Main st Mcdonalds..Always fresh delicious food. I waited 16 minutes for dry crappy nasty old food. This was during lunch time. I have tried at quieter times, same thing. They DON'T care! read more

Stopped by for an early breakfast at the drive through but when I got home I found out an employee had already helped themselves to my food. My hash brown was half eaten. Could have been a mistake, but still pretty gross. read more

McDonald's - a half eaten piece of bread - Fast Food Near Me - High Point, North Carolina

Well it's a McDonald's so you know pretty much what you are getting. This one is newer with new TV screens.

I have been here multiple times in the past one and each visit is worse than the last. Tell me why I have to pull up and wait for a large coke? My next visit, my fries were not fully cooked, burger was cold and hard like it had been sitting out all day. My husband didn't even get the sauces he asked for. This place is absolutely awful. read more

I've never left a review of a McDonalds before. Everyone knows what to expect but this location is different. Really great service and very nice people. They even delivered my food to my table. I thought good people showed know we appreciate them. read more

So disappointed in this McDonald's. The last several times I've gone through the drive through, my order has been messed up, and it takes forever. Then when I let them know it's wrong, they quickly get an attitude. The customer service here is inadequate! Won't be going back to this McDonald's!!! read more

First off I downloaded this stupid app just to write a review about this place. Keep in mind I've never even written one. I'm just warning everyone do not eat here I've never in my existence been to a worse McDonalds or place to eat. They burnt our McNuggets and gave us cookies barley baked. Just never go there. read more

I don't go to any McDonald's often but this was one I stopped into quite often even if just for a tea. NEVER again. The days I did get breakfast I almost ALWAYS had to pull forward. Once day in April 2015 they got my order wrong and I realized it as I pulled away. I pulled back around to the first window explained and the cashier (whom I saw often) wanted the recipe I had crinkled up. Sent me to the 2nd window and they said I ordered wrong but they will fix it...I am 110% SURE I didn't order wrong. So I'm told to pull forward...wait forever....someone brings my food. Then asked for my name because the manager needs to put it on some "list" Yeah. No thank you. Haven't been back since. Won't ever go back again. read more

I sat in the drive through line for a little over 50 minutes and no one came to the window for the car in front of us for 30 minutes. The girl in the car started beeping and knocking on the window and yelling and finally someone came to the window and immediately handed her the bag of food. Our order was wrong after telling the cashier 3-4 times in line and at the window. We got a refund for the mistake and got the smoothie we tried to order for free. I don't really know if it was the case of being understaffed or just having a break down but it was ridiculous! I would say about 10 people pulled out of line just because no one was even answering the speakers to order. I just wanted a dang ice cream cone and an apple pie! read more

Great service, however the janitor put a curse on me so I'm gonna have to take a couple stars for that

Service horrible, attitudes worse. We ordered in the drive thru at 08:40am last car of 3 in line. Person collecting money was a gem. Very polite and conversational. Person at pickup window was rude. Got mad at us when we told him he handed us the wrong bag. Argued he had given us our drinks and straws when he gave us 1 of 2 and NO straws. Then we were told to park our order would be right out. At 9:07a after going back inside and then just starting our order at that time. We finally have our order. read more

Its a good McDonalds, if you go inside and order. They are very helpful and the food is, well, McDonalds food. Stay clear of the drive thru though. First time I visited, a super long wait. I figured, maybe someone just had a huge order. Second and third tips to the drive thru, super long waits. My last visit to this drive thru, I was able to complete a 5,000 piece puzzle of puppies and kittens in my passenger seat, before I got my sweet tea. read more

If I could give 0 stars I would. Worst customer service ever, always have an attitude. Takes 10-20 mins each time I go to receive my food. Go sometimes at 3 in the morning when I get off and always "sorry we're not taking orders". Ridiculous and very unprofessional. Management is terrible. Horrible. Please get it together. read more

Spoiler alert, I am a germaphobe. I am not that girl who shares drinks and eats after other people. Nothing personal, that includes my family. That said and in the spirit of keeping this as short as possible, I ordered a sweet tea and an unsweet tea. When I asked the girl at the window which was which she said "I don't know, I'll remake them". There is a shade over the window but you can still see through it. I saw her take a sip out of one of my drinks and it appeared to me that she refilled it and handed it to me. She said she threw it away and maybe she did, maybe she didn't. I did not see her throw it away and that is not the way it looked to me. I am certainly not calling her a liar, I just did not see that. Regardless, I was absolutely shocked when she took that sip, and I did not drink either drink and I did not eat the sandwich. Like I said, major germaphobe here. I am sure she's a perfectly lovely girl but I don't drink after anybody! I I think maybe some additional training might be in order here! read more

The only reason this will get 2 stars is because I have no choice but to come here since it's close to my work. Customer service here is AWFUL. Given there are a few people working here who have been very nice, me and several other people I have spoken with have been cussed out by employees here. The employee who always has a problem does not wear a name tag so no ones sure of her name. A manager has been called multiple times because of this employee and she still is an issue. I'm not sure if she has anger problems or she's just miserable and takes it out on customers.. but she isn't afraid to cuss and yell at the people who come in to this McDonald's. Last time I came in I asked if a drink was mine and she snapped at me, and after waiting 10 minutes this drink did end up being mine and when I told her she didn't have to be rude she cussed me out and ended it with "I don't give a f***". The manager did nothing about this and this employee that's given people problems is still employed here. Most employees do not smile and if you say the slightest thing like asking about an order they will take it out of context and give you an attitude. But i haven't had a big problem with my food so, if your hungry and have no choice like me.. go ahead and go here anyways! read more