This was a complete surprise. I was in the area last week and decided to stop by for lunch and also a quick bathroom break. Since I have mobility issues, I pulled into a handicapped parking space and walked into the store and the restrooms were right on the left. The men's room at least was spotless. Back into the dining room and it was very clean and organized. They utilize the individual touch screen order system which I am not a fan of. Decided to just go through the drive through so I walked back to my car. No backup at the order kiosks so I placed my order (Quarter Pounder with Cheese and a large unsweet tea) and pulled around to the first window to pay. Remember this is a few minutes before noon and is generally a very busy time. Pulled up to the second window and my sandwich and drink were already ready. Total time in the drive through from start to pickup was less than one minutes. Looks like the reason for no back up was not the fact that they were not busy but rather they had managed the fine art of service in an assembly line environment. Sandwich was excellent and I will definitely will be back next time I am in the area. read more

My wife and I stopped in to grab a quick lunch. The food was the best McDonalds we have eaten! The restrooms were clean and had paper towels as well as the hand dryer. The Manager Tay was very professional and helpful and is a true leader!!! To the District Manager you are blessed to have this man leading your store and staff from what I saw of Manager Tay today!!! Thank you to all of the employees at this store for your help and hard work!!! read more

Went here with my daughter and went through drive through. Had to repeat my order multiple times it appeared on the display got to the window then was handed each of my three drinks separately then asked if we wanted a drink holder. Fries didn't seem to make it into the box and I ordered a large double quarter pounder meal and got a regular dry ass quarter pounder. Fries had absolutely no salt. And nobody said hello or goodbye at either window. This is legit the worst McDonald's and I've lived in Florida where shit service is typical! read more

This review is a result of my most recent visit at this location but I can say it happens at just about all of them. If I could give 0 or negative stars to the entire McDonald's Corporation as a whole, I would. Being rude to customers must be in the training program. Customer service is not a priority. I don't think I should be treated as if someone is about to fight me because I didn't get nugget sauce or a sandwich that I ordered or the wrong drink. Almost every visit has something missing or wrong. Very few times I get exactly what I ordered. Also, we shouldn't have to feel like we're terrible people for putting in our orders. It's a job and you're there to do it, Right? Why make us feel like crap because you don't want to be there? Get another job and stop making others feel miserable for your choices. I don't ever have any ridiculous requests. I order what's on the menu and move on. I've had enough of McDonald's altogether. Management doesn't care it happens at every single location. Being rude to customers has to be in the training program. Can't just be coincidence that this happens at most locations. Lead by example they say, maybe this behavior is the example that the employees learn from management. It's a trickle down effect. It starts at the top. I've had enough. Why should I waste my hard earned money when my business isn't appreciated. (I do understand that it was my choice to go there. A choice I may never make again). I know I only ordered a few kids meals and such but if McDonald's and their franchise owners didn't have the money from ALL THE PEOPLE that were treated poorly they would definitely notice the PROFIT LOSS. I can make a better burger at home anyways. read more

Typical McDonald's foolishness. I was on a bus tour and the tour guide selected McD for a quick lunch (Saturday noonish) I used the kiosk to order since I don't like dealing with the McD counter employees. I ordered table service which obviously means the order is to be brought to the table. When the order got to the point where you are supposed to pick up a table marker and put the number into the kiosk - there were no markers - so I invented a number and took a seat. Later when I thought my order should have been ready, I hear someone yell out my number. Where was my eat-in, delver to the table order? On the counter, in a take-out bag. I happen to notice several in-store ads promoting the at-table service. So they promote it, encourage it, but don't actually do it. The only good thing I will say about the food order from the kiosk was that I was able to order the fries with less salt, and they did manage to do that correctly. Had the crispy chicken sandwich, and it was a tasteless product. read more

The food was good and the ice cream machine was working. I think every place is short staffed, but I would suggest before anyone goes on a much needed break that they first clean the dining room, and then take a break. It was difficult to find a clean table in the dining room, and so I sat at one that was not clean I suppose if there was a cleaning station where customers could clean their own table I would've been happy to do so, the trash cans were overflowing to the floor read more

Went to McDonald's on Easter holiday with the family after we got off the road to find some lunch. First off we got charged for a large coke that we never cited in our order. Next our barbecue sauce we only got two. Then my father asked for hot mustard and did not receive the sauce. Overall not a great experience with the family on Easter Day. read more

All I wanted was a quick lunch, but the guy running the drive through thought it was funny to deliberately say back the wrong order. After repeating myself three times and being made to feel like a fool I left the drive thru. I'm hungry and wanted to order food, not be made fun of or listen to someone be a comedian. I can only assume the rest of staff cares as little he does so I probably dodged a bullet read more

I experienced the most racist and poor No customer service at this McDonalds. The first employee had on her drive thru window headset. She appeared to be a teenager that was overwhelmed or just did not desire to provide friendly and courteous service to me. I'm am an African American male senior citizen. I showed my app code to purchase a .99 cent coffee of any size. I asked for an Iced caramel macchiato which my reward discount did not cover. I shared that I was did not know it was not covered. She became irritated and belligerent and called her supervisor to take my order. The supervisor announces to all the employees that I had given her employee and hard time. She shared that it was her store and could tell me to leave the store. The senior citizen couple behind witnessed this entire hate filled and racist experience that I endured but did not accept and canceled my order of one of my favorite McDonalds breakfast items, Hot cakes and sausage. I informed the supervisor that I would not return to purchase any items from their poor run and hate filled and racist employees at the 15 US Highway 64 Alt 70 S.E. McDonald. Both employees I encountered were females. I called the 828-505-2222 store compliant number and left my name and phone number. I strongly recommend no American citizens of color purchase any item from these ignorant and hate filled employees at this McDonalds. read more

Ordered curbside pickup. The app said they are having issues at the moment please come inside to pickup up your order. Completely opposite of curbside but ok. Went to go inside and behold the building is locked. They are not letting anyone in. So I called the store and they said we have to go through drive thru. Go to get in drive thru and it is completely back up around the building as it usually is lately. Only one drive thru kiosk is open so it was definitely taking forever. And once we got to the window they said we have to pay for it on site. Showed them our bank account where it showed it came out of our account. Why offer curbside if you are not offering curbside. read more

I can't believe how much this location has changed!! It's beautiful!! The parking lot is so nice to get in and out, thank you. It is clean and I have not been inside yet. I love when a place is clean and all you smell is the food that they sell, just love it!! I am amazed, mostly because since I moved to NC, I don't see that much progress and is a pain to see that no one wants to change for the better. When I came in it was like I stepped into a traveling place, where N.C. is the center -I guess because that's where we are- It is very attractive; still is clean and neat, proper lighting, people working, cleaning. It's so refreshing to see that the flies do not fly here, just smiles and excellent service. Being N.C. I am getting used to being discriminated or look down upon, NOT here. I was treated as another paying customer with the same rights. I was in aw! The manager was on top of his game, it reminded me of expensive restaurants. This could be my dream "McD"; I don't know if it will change tomorrow, I hope not; it did show me that all the other Mac Donald's (around here) can do better. Thank you. read more