Once again, I'm surprised to have had a pleasant experience eating at a McDonald's. I'm actually starting to wonder if this is a sign of something to come. But it's probably that people down here just have a better work ethic than the brats in the Tuscaloosa area. For the second time in a row, I got hot fries! The Big Mac was good too. The workers were very nice. I still cannot believe it! read more

Extremely rude staff. I love McDonalds coffee and it tasted absolutely terrible. I couldn't tell if the staff were robots or human. So rude and unpersonable. Steer completely clear of this so called McDonalds read more

Been waiting in the store for my family's food for a hour and there's literally 2 people other than us in here and the customer service is terrible. Please fire everybody and get new staff. Don't come here if you have other plans because they with make you super late Also just got ignored and argued with from the manager and she claimed she doesn't know how to give refunds then turned her back on me. She doesn't need to be in customer service because she doesn't know how to act. read more

This is the slowest service McDonald's I've ever been to. We came twice, once at 2 in the afternoon and once at 4 in the afternoon, easily waited 30+ minutes in the drive through each time. Very glad we don't live around here. read more

Literally taking a million years just to get fries a shake and a drink like wtf about 6 people got out of line because it's taking forever

As someone who isn't particularly fond of McDonald's, in general, I decided to step out of my comfort zone to take advantage of their promotional .50 cent double cheeseburger offer in celebration of National Cheeseburger Day. My experience, unfortunately, proved to be a cascade of disappointment and frustration from start to finish. My first mistake was assuming the McDonald's mobile app would make the process efficient. After placing my order, which included the cheeseburger meal and the additional promotional cheeseburger, I found myself in a slow-moving drive-thru line. Contemplating whether I should have opted for the pick-up service instead was futile as I was already committed. Upon reaching the window to receive my order, I discovered that the promotional cheeseburger was missing from the bag. In a futile attempt to rectify the situation, I tried to explain the issue to the employee at the window. Her limited English skills posed a challenge, but the colleague who came to her assistance fared no better. (Both of their commands of English was worse than my Spanish, or my Chinese, and that's a sad comment) With no resolution in sight, I decided to park and venture inside, hoping for a more efficient solution. The scene that greeted me within the restaurant was a long, slow-moving line at the single open cash register. My heart sank as I realized that my quest to resolve the issue would not be swift. When I finally reached the counter and shared my story with the cashier, she initially challenged my account, but upon presenting my digital receipt, she eventually conceded and agreed to get my missing cheeseburger. My relief was short-lived as the wait for the cheeseburger felt like an eternity. I couldn't help but think that with the implementation of kiosks and mobile apps, efficiency should have been the norm rather than the exception. Bottom line: My experience at this, my local McDonald's, was one fraught with frustration and disappointment. What should have been a joyous occasion, celebrating National Cheeseburger Day with an unbeatable deal, turned out to be a test of patience and a reminder of why I rarely visit the Golden Arches. While McDonald's may be efficient in the task of sucking the joy out of a day meant for cheeseburger appreciation, it ends there. Good luck getting a "happy" meal at this place. read more

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Service is terrible. Took 20 mins to order. Just absolutely terrible. I was hungry for a few burgers and I couldn't get that.

This was the last straw with this place, my wife and I were waiting for 10 minutes to order from the drive-through, so we decided to go around and go inside, only to find the doors locked. This was at 6:40 in the evening and they don't close until 10. We usually go to Mickey D's on a lark but no more with this place. read more

They told me in the intercom wait a minute. I then waited for 45 minutes with no response.

I wish I could leave a 0. I have come here multiple times and the line is always soooo slow. Up to 30 min and if you have to pull around sometimes it can take 15-20 minutes to complete an order for one person. Today we pulled through the drive through, waited a very long time to have our order placed and we ordered an ice cream and a McFlurry and we were told that the ice cream machine was working. When we pulled around to get our order they handed us the wrong bag. When I asked about our McFlurry and ice cream there was a lady in the back at the ice cream machine yanking it around saying with an attitude "baby it's broken I can't get anything to come out" the lady at the window also caught an attitude when I told her I used tap to pay. When she came back after getting my money back she handed me the phone with attitude and rolled her eyes. When we checked the bag some of the food was undercooked. This is ridiculous. This is a customer service job and the customer service is not there. If you're not going to be kind to people why work in this kind of job. There are some workers here who are genuinely kind, but a majority of these workers are not. It is ridiculous and this is a continuous thing but this was my last time dealing with it. The inside of this McDonalds is also very gross and not clean. Something should be done about this location. read more

The lady that took our order was laughing at my dad cause he did not know how to pronounce a word also took them a long time to take our order read more

Takes forever inside, out of drinks or the drinks are bad, didn't get order right, overall it's ass. read more

McDonald's - Taste worse than carbonated water. - Burgers Near Me - Gulf Shores, Alabama

Been sitting in drive thru for 15 minutes waiting on food. They won't even move the first vehicle to the side so the rest in the line can get their orders and leave. Consistently slow service. Will let you know if the food is any good. read more

Drive thru drive thru. Ordered a chicken mccrispy deluxe and didn't get the deluxe but paid for it and it was dry and discustin had to throw it away. I live to far away from it to complain there so I starved that night for their incompetence Maybe hire people that speak English and Understnd english read more

I know a one star review won't do much to their 1.5 star rating but this place literally gave me a quarter pounder without the burger patty. Like honestly a bit ridiculous read more

I usually don't bother reviewing fast food places, but when it's this bad I feel like everyone needs to know. AVOID THIS LOCATION!! I'm giving 1 star only because the food is what you would expect from any McDonald's location. At least it was hot and tasted good. Service is absolutely horrible! SLOW doesn't even begin to describe the service here. Obviously they are under staffed, but that's only part of the problem. The staff they have doesn't care! These people should not be working in the service industry. The people we encountered were some of the worst I've seen! Very slow and extremely rude!! Took nearly 20 minutes after ordering to get our order. Food was fine, but the coffee was not. Ordered 2 cups of coffee, one black and one with cream and sugar. Didn't actually take a sip until after getting back to our condo. BOTH had cream and sugar. Definitely NOT what I wanted. Tried calling to complain but no answer. We normally don't visit fast food places while on vacation, but we just wanted a simple breakfast and coffee. Won't make that mistake again. I'll NEVER return to this McDonald's location! read more

The line is short, the wait is long-- AND I'M HERE FOR ALL OF IT! . Hang 10, surfer dudes. This McDonald's reminds me of the one in Newburgh, Indiana. It's known locally as the McDonald's Where The Streets Have No Name. I call this one The McDonald's of Lost Souls. Nice people here though. They're just up against it. read more

Food was bad even for mcds standards, service was horrible . They wouldnt provide ketchup or iced tea refills. One younger employee was kind but all the others were not friendly at all. read more

Stopped in for lunch today. Three people were ordering from kiosk so I went to register where an employee was changing the till. She didn't acknowledge me or say anything like "I'll be right back" nothing. So I stood there for about five minutes and several times they brought up food to counter, got something out of register but never offered to ask if they could help me. Place was dirty, employees uniforms were dirty and they were wearing personal hats and clothes instead of uniforms. So I got back into my truck and went to drive thru to order. I was ordering for 5 people which came to about $48. After sitting in drive thru line for about 10 minutes I decided to leave and went to Chick Fil A instead! That McDonald's needs to be bulldozed and owner banned from opening another one! I would give them zero stars if I could. read more

We were there for over 45 min & they were very rude about it as if they were the ones being inconvenienced. Our food didn't come out right either but we just gave up after that. Very rude and extraslow McDonalds! read more

The worst experience. Long wait times. If you go through the drive thru, they make you circle back into the line after you pay to wait on your food. This makes it so the cars that are in parking spaces cannot get out of the parking lot. It took 45 minutes to wait in the line, order, pay, then wait in the line again for our food. If I could give 0 stars I would. read more

My order was made at 9:06 pm. I did not receive my order until almost 10 pm. I am a tourist from another state just trying to get my family a quick bite to eat. Order was made on May 7th, 2022 Will not come here again read more

Waited 45 mins for my order. Uber drivers taking priority and orders coming out out of sequence. The staff had NO IDEA what they were doing. I saw at least two different customers ask for thier money back and they were completely ignored. read more

Fries werent the only items that were soggy. So was the service starting with the management of this place. Fries tasted like the freezer if you could get past the greasiness because they were not cooked long enough. Prices did not match up on the reciept so even though on the app it advertises $1.49 for all soft drinks and the menu says they are $1.79. I got stuck paying $1.99 plus tax per soft drink i ordered qith no refills. Smh i shpuld have just gotten those refunded to me and went next door and got the $.89 polar pop sodas from the shell gas station. read more

McDonald's - Soggy Service - Burgers Near Me - Gulf Shores, Alabama

Was literally rudely "shoo-ed" away from the door at 10:45pm despite the dine-in closing time being posted as 11:00pm as the worker locked the door in front of us as we walked up (was planning on getting a to-go order). read more

Only 6 cars in the whole drive through line... still took just over 30 minutes to get my food. After that long wait the food wasn't even right. We asked for extra pickles no mustard... we got no pickles and extra mustard. We just threw it away cause it's not worth fighting the line again. read more

If you don't mind waiting 15 minutes for 2 burgers and 2 teas and then complaining about it taking so long and THEN getting chastised by the manager for complaining about that - definitely go here! You won't be disappointed. It's everything a fast food establishment shouldn't be. read more

Food and service was horrible. All the restaurants down here are ruining the service industry by hiring islanders. It's sad!

We have waited here for over 30 minutes for cheeseburgers. And the other families asked for their drinks 3 different times and they kept getting the wrong ones. 0/10 recommend read more

If I could give negative stars I would. There isn't anywhere I hate in GS as much as I hate this place. You'll have a faster dining experience going to sit down somewhere. It is mind blowing how slow they are. I go months without getting talked into going by my kid and then the one time I forget why we don't come here, I sit in line for FOURTY FIVE MINUTES and bc the way the line is set up, I'm stuck. This place is the stingiest I've ever seen, even after offering to pay for extra sauces, they just won't give me more than one extra sauce packet. Send the foreign works back home and hire the locals back!! Absolutely the worst "fast food" in the area! I can grocery shop and cook in less time than I've been sitting in this god forsaken line read more

We went in yesterday (2.1.23). We ordered 1 chicken sandwich meal with a small soft drink and medium fries, we also ordered 2 more medium fries, and 1 oreo McFlurry and 1 vanilla ice cream cone. We waited 30+ minutes. More people got their food before us and they ordered after us. They did not bring us our food to our table. Every single table was dirty. There was horrible service. Some people waited 15 minutes to order at the counter. read more

I have currently waited over 25 min in curbside for a single item at this location . went in and asked to cancel and was told NO . asked to pick up and was told "you'll have to wait " WOW !!! read more

Fox Lake McDonalds is the absolute worse. Food was over cooked. Not going back there again.

I know it sounds like a complete lie but literally the lady at the window said she would get me some ketchup "when she got time" and I asked nicely and actually frequent this drive through because my Great Dane enjoys a cheeseburger snacks so this was odd behavior for them.... secondly there was a worker cracking up behind everyone which should have gave me a clue to check my food but I didn't..... drove home opened the double quarter pounder and bite was taken out of it, no lie..... called and they said they couldn't hear me...... took pictures and brought burger back and was told they would make me another but not refund it..... posting a picture. Btw way were order 1427 on October 14, 2018 in case a owner or manager would like to give us a refund or fix the issues..... read more

McDonald's - I guess the employee was hungry ‍ they took a bite from our quarter pounder.... - Burgers Near Me - Gulf Shores, Alabama

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Ordered 4 bacon, egg, and cheese McGriddles and received them with NOTHING but bacon on them. How does one make such a stupid mistake?! read more

I made an online order at 6:58. I was there by 7, and they claimed they delivered from the app at 7:05, but i did not get my food until 7:30 i'm sure they said that so corporate wouldn't know. and they were rude, and their inside dining isn't open so I was unable to go inside. If i could give 0 stars i would. read more

It's McDonald's- it cant be great always. Good price, quick snack before a day of shopping. Lines were a little longer but was still good service! read more

This place is filthy! We got here before 8:30 in the am and it was not busy but every table was filthy. When we asked for someone to clean the table they just handed us their tag from behind the counter. There were fries all over the floor under the tables (I assume from the previous night since it was breakfast time). The drink counter was out of straws and napkins and also filthy. There were also a lot of flies. I won't go into details on the restroom but I will say it was exactly what I expected it to be after seeing the dining area. read more

ABSOLUTE worst McDonalds I have EVER been to, and I've been to many. Employees are so rude to customers. Didn't get our order right both times we were here and the first time all we got were two large cokes, somehow totaling to $14. They couldn't figure it out. One of the workers quit mid shift and made a huge scene about it. Ghetto, disgusting. Tables were absolutely trashed and I'm not even kidding when I say I got a DROP of Mac sauce on my Big Mac and my sister got almost none when she asked for extra. Asked an employee to fix it and she drowned it, after snatching it from me, then rolled her eyes. Worst attitude of any place I've ever been to, and I've been to Dick's Last R read more

Worst customer service. If they all hate their job so bad they should find another one.