So rude. Ordered drive through. Nothing complicated. Forced to pull up and wait. After 10 minutes, had to go in and ask. Employees had backs to us, sitting on the counter and were on phones. Totally unapologetic and meal still wasn't ready. When asked to speak to a manger, front worker yells, "Crystal we have a complaint." Manager is rude and says we "still have to wait. What do you want me to do? Give you your food for free? Cause I'm not." When asked about the rude service, manager says, "what do you expect? They're kids." Returned to our car still without food. 3 minutes later employee comes out, shoves the bag and yells, "here!" No apologies, order was wrong and absolute crap. read more

On 03/02/2026 I bought an Arch burger and ordered ahead. Upon going home and eating it, I saw that it was very undercooked. read more

McDonald's - Pink meat from McDonalds at 10000 Brook Rd, Glen Allen, VA 23060 - Fast Food Near Me - Glen Allen, Virginia

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The fries were the main problem for me. There were hairs in my fries and some blue flakes as well. The Diet Coke was okay tho. read more

McDonald's - Medium French Fries - Fast Food Near Me - Glen Allen, Virginia

Ordered online and still seemed to get the wrong order. Tried to call to make them aware and of course no answer. Like who orders a steak egg a cheese bagel and gets a muffin instead with NO SAUCE!!! That's the worst way to start my day. I will start going out of my way to sliding hill. read more

Very rude clerk lets you sit at the order speaker for 5 minutes, (with no traffic), then tells you to pull up to next speaker. You then wait another two minutes, (remember, no traffic), then rudely takes the order. Very simple number 1 with a diet and number 5 with a diet. Get the order home and of course it's not complete. No number 1 sandwich. So $20.88 gets you 1 McNugget order two fries two drinks. Nice job read more

I applaud the management at this McDonald's location because they hire people that would be considered kind of "slow". Well done looking out for the challenged! read more

Look I don't like reviewing places but everyone hates this place for no reason at all this mcdonalds had hot and fresh food and all the employees were amazingly polite and on top of it it only took like 3 minutes to get our food now that i'm done loving on this mcdonalds I will be taking a really bad picture of my food as the average yelp reviewer does read more

McDonald's - Mmmmm yummmy food - Fast Food Near Me - Glen Allen, Virginia

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Stopped going here... Got Sausage McMuffin with egg and egg shell sandwich for breakfast too many times... Might be a distributor issue because I got a small piece of egg shell last week on the McDonalds on 301. But this McDonalds had frequent and larger pieces of egg shell (June 2024 and before)... read more

Not worth one star or stop. Just keep driving. No toilet paper in the ladies room. FOUR HUGE ROLLS between 2 stalls GONE. NONE. Had to have been at least 2 days since the bathroom had been looked upon. Someone came in, I told them there was no TP, as they left I asked if they were a customer or employee so I could get some me assistance. No answer. Tried calling my husband. Phone in car. Yelled for him. He was outside door. My bag was hanging from back of door with extra napkins in it. Manager didn't care that her bathroom was untidy and without paper. Avoid this place. If they can't address TP issues they sure as crap aren't keeping the back clean which means I'm not eating there. read more

The people that work at this McDonalds are second to none- they're always smiling and always kind to their customers. The store is cleaned well, and maintained nicely. The food is served hot and fresh. There are a great number of flies that fly around the dining room, but that is hard to combat. read more

Took them at least thirty minutes to make the food. Multiple people just waiting inside as they only prioritize DoorDash. The tables inside were gross and had flies flying around all over the restaurant. Employees were completely rude. I'm looking forward to when the robots take over at this point. read more

So my daughter and my niece and I went in to get food ... dine in, the dude behind the register had his back to the wall and did not even acknowledge us even though we approached the register until we asked if we could order politely. He looked like he wanted to punch us all in the face even though my two-year-old niece was saying " hi ". "thank you " and "goodbye". We didn't get our french fries for the order when I came back up to the counter dude in the back wanted to argue about it. When I told him he could come to the table and look to verify we hadn't gotten the french fries they were thrown up on the counter. My niece was missing her apples from her happy meal at that point it wasn't even worth the fight. The people there are horrible, awful and rude. And when you say something to corporate you get nothing in response. Don't go there. read more

Dirty, dirty, DIRTY inside. 4 tables had trash/ leftover food, another had trash on floor under it, and a sixth was filthy underneath- food everywhere. ugh what is the kitchen like??? read more

Worst McDonald's ever!!! Nothing ever works here.... the ice cream machine is always down, the posted hours are wrong, the soda machine doesn't work after 10p (because they want to clean it early), and you always wait 10 minutes for your food. The customer service SUCKS!! They treat you like YOU'RE annoying THEM. read more

This place is great!!...Fast service. Much better than the one down the street. I also like that they don't have a play area. read more

McDonald's - Front counter - Fast Food Near Me - Glen Allen, Virginia

We stopped at this location on our way home from vacation. The restaurant was clean and the service was quick. The employees were friendly, especially Friday!! I wish this was my local Mickey D's!! read more

Rude employees. Used the kiosk to order. Waited 10 minutes before I finally asked if anyone was working up front. Got a very rude answer from the lady and when we were finally helped with absolutely no acknowledgement before hand, the lady pulled the girl that was trying to help us oh for our food as she was yelling at her and talking about us we just left. My husband was furious. We will never go back. Tried to call and get the general managers number and was hung up on. read more

The only reason I gave this a 2 is because the food was hot. The employees were lounging around and eating at tables and when we came in they jumped up to go take our order then proceeded to return to their eating after we got our food. The person taking drive thru orders wasn't wearing a uniform and was sitting in a booth with her feet on the seat using some app to take orders. A couple employees started arguing and even said some cuss words while I'm sitting there with my son trying to eat. To top it all off, guess what!?! ...... the ice cream machine was "broken" go figure!! Horrible!! read more

Don't bother coming here unless you want to wait 30 minutes in the drive through for ONE meal. Service is slow and employees are rude. While in the drive though employees were going into gated area with trash bin to do god knows what while I sat and waited 30 minutes. Was asked TWICE what I was "waiting on again?" Absolutely awful. Go out of your way next time before coming here. read more

Third time trying this location the other 2 times wasn't great I told myself not to come back but decided to give it another chance 1st time ordered fish fillet the bread was super burnt 2nd time ordered nuggets, they were more burnt than the bread before and still cold to the touch 3rd and Last time ordered dbl cheeseburger and fry, all the fries were old dark and cold The the burger was Really cold like it was sitting for hours. Don't come here Chick-fil-A is next door read more

I went to pick up a door dash order. I usually avoid this location but I'm glad I didn't. From the time she asked for my order at the Intercom to when I reached the window, she was very polite and kind. She may have been the manger. I'm not sure but I appreciate it read more

i stop by this McDonald's 10000 Brook rd for coffee and sweet tea. the guy at the window didn't put the lid properly and burned me second degree burn and he couldn't care less told me he going to make me an other on. ask for the manager she comes to the window telling she's giving me my money or she could give me my money back she acted worse than him. I as her to give me the phone nu of the GM and name she give it to me trip to ER a second degree burns. we call the GM Angela. she tell us the insu company wI'll be getting in touch with us. we haven't heard from nobody yet. read more

This McDonalds experience was absolutely AWFUL! We ordered four ice cream cones while there was only two customers in the store and we waited at least 10 minutes before being told the machine was done. Following this information, the employee sat on her phone and began talking to someone on it for five minutes before asking for a manger to give us a refund. When she finally did come to give us a refund, she didn't say a word and gave us attitude. Awful experience and won't be back! read more

This was by far the worst McDonalds I've been to. While I was standing waiting on my food, the guy in drive thru, drops the bag on the floor, with the customer food in it, picks it up and hands it out through drive thru. Then he wouldn't even turn around to look at me, knowing I just saw what he did. The manager looks like she just woke up and came to work, the nastiest place I've seen. When you walk in McDonalds, it smells like a hog farm. Bathroom was dirty as crap. I would not recommend this place to my worst enemy. I WILL NOT BE BACK and I do not recommend to anyone. Thank God I went inside. I gave it one star because it's still opened for business read more

This place is HORRIBLE. sat at the drive thru for TEN MINUTES waiting to be served. Took the guy that pulled up beside me first. So I go in. They are out of just about EVERYTHING. The staff just stares at you stupidly no help at all. I pay for a big order and go to get their nasty soda and what happens ? Oh they're out of soda too. Everyone pushed for this pay hike said they did t want to do their jobs right if they weren't getting paid. Now they're getting paid and it's WORSE. What's gonna be there excuse now? You can bet I'll vote against the pay hike next time. Seriously this store needs to be shut down it was FILTHY. I will never set foot in that place again I would give this negative stars if I could and I'm calling the health dept read more

Absolutely horrible place! Got our orders wrong and were so disrespectful! Do not come here.

Tired of being treated like a problem when I bring incorrect pricing to the manager's attention. McDonald's at 10000 Brook Road in Glen Allen, VA charges 2.29 for small peppermint mocha which should be 2.00, and won't correct the price. Also, medium McCafe price on board is 2.59, register price 2.79, and has been that way for months. They don't care!!! Staff is not professional. Poor customer service. read more

Seriously. Received the nastiest breakfast sandwich this morning. That's an egg in my pic. It was so hard I could barely rip it in half. read more

McDonald's - Seriously. Received the nastiest breakfast sandwich this morning. That's an egg in my pic. It was so hard I could barely rip it in half. - Fast Food Near Me - Glen Allen, Virginia

I ordered a mcchicken, 2 double cheeseburgers, and a regular cheeseburger. My cheeseburger had only cheese and a patty. No pickles or ketchup. My double cheeseburgers came to me as singles. And I lie to you not, my mcchicken DID NOT HAVE CHICKEN. It was mayonnaise and lettuce!!! See attached photo. read more

McDonald's - Fast Food Near Me - Glen Allen, Virginia

I couldn't pick which McDonald's was worse whether it was this one or the other one up the road that's also on Brook Rd. This one always has the slowest service, and the employees seem like they don't care and don't want to be there. I had to wait in the drive thru one time for at least 20-25 min start to finish. The guy in front of me even left before he had the chance to pay for his food because they were taking that long. This one used to be cleaner as well, but it's gone downhill with that aspect. I haven't been going to McDonald's that much lately due to the fact when I go the food doesn't taste fresh. This used to be a great McDonald's to go to. read more

The egg McMufflin wasn't bad. The sweet Iced tea tasted like it was sweetened with brown sugar instead of regular sugar. Made me wonder if they used a strange mix to make the tea instead of brewing it fresh. The Egg McMuffin I can finish, as for the sweet tea, I could not! read more

A ghetto McDonald's in a suburb. This McDonald's doesn't look bad from the outside. The interior is fine too, there's plenty of seating and it's usually clean. However, the staff appear non-interested and are not that courteous. There's a good chance something will be wrong with your order once you receive it. The food itself is okay but may be cold. I've never used the drive-through so I can't comment on that aspect but I've seen people have to park their car and go inside to correct something with their food. Despite the negatives, it is still a viable option if you're looking for some quick and cheap fast food, and don't care about the service. read more

One of the dirtiest McDonalds I have ever seen. They do have a help wanted sign, so maybe that is the problem. Too few employees to keep up with it all. read more

Stopped by this McDonalds and I wish I had read the reviews before stopping by this place. I was visiting from out of town and decided to stop by for some breakfast before getting on the road. First, the drive thru line is super slow. Took the car in front of me 10 minutes to get her change back. I get to the drive thru only to find out they are out of Hi-C orange. Who knows how long it's been out. I was asked for a substitute and I told the drive thru girl I'd take Sprite. Instead of Sprite I received two large seltzer waters! The deception!! If I hadn't got on the highway I swear I would've turned back around and returned the fake Sprites! If you don't have ANY beverages then say so!! Piss poor management. I'll make sure I keep driving by this one next time I'm in the area! Check and TASTE your drinks before pulling off people! That Coke you ordered might just be Coffee!! One star because the biscuit I got was decent. read more

this is the worst mcdonalds. always cold food and orders are wrong. this is not the first time this had happened to us. i live less than a mile away from this mcdonalds and i will never go back. the bun on my sandwich was actually hard. read more

says they were open til l11, showed up at 10:30 and no one came to serve me. when i drove around to leave, i saw the employees just sitting down on their phones and eating. glad they are well fed. read more

Clean and professional atmosphere at this McDonald's. I enjoy the friendly employees and management. I've always has good food and they have a spacious restaurant despite the building looking small from the outside. read more

Worst McDonald's ever!! Waited in the drive through for over 20 minutes, for an unsweetened tea. At the window they handed me 2 drinks. A coke and a Diet Coke. Went inside to correct it and order a sundae.... that was 15 minutes ago... I'm STILL wAiting. They didn't forget--my order was in the cue...... lots of people waiting for food.... employees on their phones texting. Awful service!!! read more

Worst service EVER!!!! Apparently you need to go through the drive thru to get your food. Waited 24 minutes for 2 cheeseburgers, nuggets and fries. No one behind the counter seemed to care and other people who ordered after me got their food. Don't waste your time. If I could give it a zero, I would. read more

Positively worse service ever. No lines still waited forever employees extremely rude. Got order wrong. Waited 45 minutes for a cheeseburger. read more