Horrible service and counters are not clean. To add to the frustration, I was being rushed and nobody was behind me. The protein portion is a joke as well. I've been in the area for a bit over 10 years and wanted to see if the restaurant was better. Unfortunately, things seemed a bit worse than before. read more

Shout out Jayviana (spelling likely wrong, sorry) who is easily the most joyful person I've seen behind a counter in a while. Today, September 4, she handled the lunch rush expertly, giving every guest a 10 /10 customer service experience. I dined in and was impressed the entire time seeing her nonstop positive energy, a whirl of braids and 1000 watt smile. The entire food line was staffed with people who clearly enjoy the job, friendly, happy and good at what they do. It was a pleasure to be in this upbeat environment. The portions are excellent. Flavors on point. Vegan options aplenty. This is now my favorite Chipotle, no contest. YES: vegan friendly read more

Chipotle Mexican Grill - Storefront - Mexican Near Me - Glen Allen, Virginia

I thought after a year I would give them another try. NO FAJITA VEGES AGAIN. THEY FORGOT MY LARGE QUESO. I am done with this fukin place. Left one one star because I had too. read more

Having to wait 20 mins for chicken to cook is ridiculous. Employee tried to charge me for double meat when they only had enough for 1 serving. He even faked the second scoop to make it believable. Then proceeded to force me to pick from the nasty selections left. I'm glad I walked out of this place. Employee also had an attitude with strong RBF. The food prep table was disgusting. No wonder this place only has 1 star. Don't waste your time or money!!!! read more

The door has a sign that says they open at 10:45am. Customers were waiting at 11:15 and doors were locked. We were knocking on the window and waving and it took 5 minutes for someone to come to the door and tell people to cancel the orders. I don't blame the employee because this came from management, but there needs to be a sign or communication to customers! Very unhappy!! read more

The lady working at the front by the register was beyond rude. Couldn't say a word to me when asking her for my mobile order they didn't put out with the rest of them when it was done. read more

I have lived here a 1 1/2 years and have given this establishment numerous times to live up to the other Chipotle's I have visited. Today, 23 Dec at 4:50pm (start of the dinner hour) all food bowls were almost empty and no one working to fill them. The area around the food was dirty. The meat looked like it had been there since lunch. Service was passable. This Chipotle never has full food choices in all my experiences. I have tried numerous times of the day with the same result. It's as if management works hard to maximize profit over food quality. I do not recommend this Chipotle's! read more

Read all the terrible reviews before coming to this location. It was a little messy, but definitely not unclean. I found all the workers to be very polite and well mannered. They had an abundance of all ingredients available. I ordered a Carnitas bowl with double meat. I got everything I asked for and then some. I can see if you're visiting during busy hours how you could become somewhat frustrated, but I honestly didn't see one thing wrong with this place. The food was very good and exactly what I had expected. read more

Can someone explain why this location only accepts online orders???? It's posted no where in the store and the doors are still open, just for you to turn around and not receive food. It has been months and they still have no explanation as to why they refuse in person business. read more

This Chipotle used to be the absolute worst, but they have completely turned around. They have a new GM, the staff is super friendly, the food is fresh, orders are made correctly, and it just feels like they care more. Ignore the old low scores and reconsider coming here. Definitely what Chipotle used to be. read more

Chipotle Mexican Grill - a view of the dining area - Mexican Near Me - Glen Allen, Virginia

The location was so Backed up with online orders and with in person orders . They had employees in training which is fine but having a couple of them in training on a Friday evening dinner rush isn't the smartest move . They were out of items and this was not good as well . Cleanliness was subpar . read more

What a disaster this place is. We ate there on Oct 13, 2024, in the evening and the place was a mess. This was not a case of too few staff members. There were about six people behind the counter, some milling about with nothing to do. After ordering our food, I tried to get a fork, but all of the containers were filled with spoons. I had to ask the cashier for a fork, which she took out of a box on the bottom of a cart behind her. The napkins were almost out. The tables were filthy, not a single one of them clean, so we used the rest of the napkins to clean a table for ourselves. And let us not forget that the young lady at the cash register was wearing Crocs-like slippers. Not exactly the right shoes for a food service business. I guess the "manager" was in back doing something other than managing. Do not recommend. Find a Qdoba for a better food selection. read more

STAY AWAY. DO NOT GO TO THIS LOCATION. Save your money and go somewhere else. If no stars was an option, I'd do it. EVERY SINGLE TIME I've ordered from this location in Virginia Center Commons, the order is wrong, & the food is old. Not to mention half the time you can't get in (employees lock the doors at random times during the day) or you can only order online. Last time I ordered, I got my husband a quesadilla with a side of queso, corn, & sour cream.... they literally put chicken in a box with a side of sour cream... No tortillas, nothing. Just loose chicken. ‍ That was just the worst of it last time. There was plenty more I could say. Then tonight... I ordered on the app. Same food as usual: a chicken bowl with double chicken, extra rice, cheese, lettuce, sour cream, pico de gallo & a side of chips. Plus a chicken quesadilla for my husband and he gets corn, sour cream, and queso on the side.... - neither of us got sour cream - I paid for chips, but they didn't give me chips. - I paid for extra chicken and rice... only got regular amount of chicken and 1/4 of the regular amount of rice. & the rice was old/crunchy af. - my husband didn't get queso -- which pisses me off bc I pay EXTRA to get it!!! - husband didn't get corn either. Literally just a crappy cold quesadilla. I couldn't eat my bowl bc it was just gross. & husband didn't eat his bc he didn't have ANY of the stuff that he ordered with it. ‍ Just run. Go to a different location all together. They just built a new one in Ashland, id suggest that one over this one ANY DAY. I sent a complaint to chipotle about this bc it's happened SEVERAL TIMES... they sent me TWO buy one get one free entree coupons, that can't be used with the quesadillas.... ‍ read more

Water all over the restroom floor that smelled like piss. Dining room was not cleaned at all. The serving line was a mess. No one seems to care. read more

Chipotle Mexican Grill - Filthy establishment. - Mexican Near Me - Glen Allen, Virginia

Ordered a steak salad with veggies, guac, & salsa. There is hardly any salad, no veggies, no guac, hardly any steak or salsa. This is the worst bowl I have ever received from Chipotle! They ought to be ashamed sending something this disgraceful out of the read more

Chipotle Mexican Grill - Steak salad bowl with veggies, guac, salsa (all missing) - Mexican Near Me - Glen Allen, Virginia

This location is sub par, quite frankly one of the worst I have seen (I eat chipotle 2-3 times a week). One of the staff members was incredibly rude, had attitude and gave the smallest portions I have seen. The different fruit drinks they have at all locations were not labeled. The kitchen/grill was nasty. There are other locations nearby that cannot be worse than this one. read more

This very disappointing. I made sure to order ling before your closing time to make sure I had plenty of time yo pick it up. I'm on my way from DC to Norfolk, VA. I drove out of my way to get my sister and myself some food, when she I knocked on the door the people there kept ignoring. Finally she came out and said we don't take orders after 9pm and I told I had place an order online. I also asked how to get a refund, and she handed me a piece of shredded paper and said "here is your money" I have lost 45 minutes of driving home just to come here, not get my food, be treated very bad and not get my food. And you can say in the app (not a phone call) is "sorry, here is your money in 3-5 days"? read more

Chipotle Mexican Grill - Mexican Near Me - Glen Allen, Virginia

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Service was poor and I watched a lady dig into the chips without any gloves on. It took 25 minutes for a burrito and kids meal and the fruit cup I ordered was just a cutie in a cup. Chicken was way over cook as well. I Will never stop by this chipotle again. read more

Chipotle Mexican Grill - The "fruit cup" I ordered with the kids meal. As you can see in the background, there is very burnt chicken in the kids meal. - Mexican Near Me - Glen Allen, Virginia

I won't be visiting this location again. I visited prior to the lunch rush. The food was good (not outstanding like other Chipotle's I have visited. ) The restaurant hadn't been re stocked in the drink area. The water was running on the drink machine. Low on supplies on napkins, etc. The guacamole was very good. Not enough chips. The staff was very nice read more

This Chipotle is by far the best in the area. It's right next to my work which makes it even better, to the point I will drive by 3 other Chipotles on my day off just to get to this one. Fe and the staff here are energetic, hardworking, and friendly. Not many chains you can go to and feel like the staff remembers you and wants to take care of you. It's normally take the order and push people out, but here it's still quick and efficient but you can have a real interaction outside of "what do you want to order" - I appreciate that the staff seems to enjoy being around each other too, they have a good time while keeping things moving which is super important. The restaurant is always clean, the utensils and lids are always full, the trash is never even close to overflowing. The people in charge and all the employees in general seem to really have a talent for customer service and quality. I can't say enough good things about this location honestly. read more

Chipotle Mexican Grill - Fresh ingredients piled up! - Mexican Near Me - Glen Allen, Virginia

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This is the first time I have been to any chipotle since my last uncounted at chipotle. This is a different chipotle from where they gave me no food and it did not taste good. So when I went into this chipotle I expected no different. But this chipotle was decently cleaned on the job side and they gave you pretty good portions on everything except the protein Wich was a bummer. The service here might have even been worse than the other chipotle because of how the employee didn't look like they wanted to be there and was just in a bad mood the entire time I was there. Overall I still think this is the best chipotle around so if I'm ever craving chipotle I will definitely becoming here. read more

Just shocking at the way my order has been done last three times. Once gave me beef on veggie bowl. Another time added no topping on my quesadilla. Told them they missed veggies as per order. Guy makes it wrong again/twice. They don't even want to listen what you are saying. read more

Chipotle Mexican Grill - The guy I the left kept making wrong orders twice. - Mexican Near Me - Glen Allen, Virginia

SCAM!!! Don't come to this chipotle if you want to get charged extra. I got a taco with extra chicken and queso whitch would be 5$ and the manger comes over and rings me up for 15$ Plus the food quality has gone down horrendously. read more

Not sure what the person is talking about below with new management - just walked in for the first time in months and got the exact same horrible service this location is known for. We stood there waiting to place an order for 5 minutes. Not one employee even acknowledged our presence despite looking right at us. We walked out. read more

Rude staff and terrible management. No care taken in putting together bowls, skimped on ingredients. Fire the managers!

The service was great and although they had an issue with the system, they were able to accommodate my order. Had the chicken al pastor bowl with everything, white rice, and black beans and it might have been the best Chipotle bowl I've ever had. read more

They were out of steak. They were out of bowls. They were out of half the fountain drinks. They were out of a lot of stuff. They closed in four hours so it's not like i was there late or last minute. The chips were stale! The guy didn't wrap my burrito right and slid the bear tortilla on the dirty counter. The cashier wasn't very nice either. I've been to some bad fast food/restaurants but this...this was crazy. At least the burrito was a nice size. I would've gone back for a refund if not. read more

This location is the most inconsistent restaurant I've seen. They can't seem to get their act together, or the owners are letting the employees run the business. I travel to this area several times per month and in the past three months I have tried 5 tines to eat here. Twice there were no issues and twice they closed early (Today was one...its 6pm). Once was an order online only and it took over 45 mins for them to make the food. There were maybe 8 people in line for the same amount of time. I eat at Chipotle restaurants around MD, DE, and VA and this one by far needs improvement. read more

I'm a foodie yes, but I don't expect that all of the food I eat looks like something off of a cruise ship - nicely plated and garnished to perfection, but I will not eat anything that looks like slop. This is chipotle was ordered through DoorDash which they partner with for deliveries. First of all, they were missing items in the bowl. Avocado that I paid for not there, cheese not there, lettuce not there. Okay fine... but what's all this extra liquid? I literally wanted to throw up when I opened it but fortunately for me, I didn't eat anything yet so I had nothing to throw up. Anyway, it was not a good experience. This is pitiful. I used to eat chipotle several times a week, this is like they want to be out of business. read more

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A usually great pick-me-up from work, Chipotle had become a staple for me. Great options for vegans, vegetarians and meat-eaters alike, since you can build your own meal. As far as this particular location goes, I have to rank it lower than I'd like for the following reasons: *I was given an extremely small portion of beans + rice + lettuce until I asked to have more of each. *the cashier did not greet me or have any eye contact. She also pushed my food towards me and walked away as I said "thank you". *I never pay extra for chips, but today I did. Mistake!! They were old and chewy. Also WAYY over salted wow. I hesitate to post this review, but I was disappointed in my experience today. I hope others have had better times here :) read more

Went to pick up lunch and the doors are still locked 10 minutes after opening with all the employees sitting at tables. Ridiculous.

My least favorite Chipotle in the Richmond area. They randomly close all the time at the strangest times of day. I have also never gone to this chipotle when they weren't out of something. I went today for dinner and they were out of chicken, cheese, and fajita veggies. The crazy thing is, this is the second time that this has happened to me at this location. read more

This is by far the worst chipotle I've ever been too. They have been "out of" half the food items 75% of the times I've gone. Service is slow and kids in the back aren't working or doing anything but messing around. The higher ups need to come shut this location down or figure something else out. read more

What can I say, it's a Chipotle! It's close to my house, super convenient when leaving the gym (lol), and a delicious, easy meal when I've got a hankering. Last time I went, I asked for lots of lettuce (because, balance) and I was really happy that the girl actually gave me a ton. Most of the time, they can be a little stingy with the toppings and/or make you pay for an extra serving. No fault to them, though. I get it! I love that they are always happy to go with my request to have the sour cream on the side instead of mixed in. From what I recall, they don't have wifi. This isn't a great place to hunker down and get work done for an afternoon. But, it is awesome for delicious takeout! read more

Chipotle Mexican Grill - Love that she gave me so much lettuce! - Mexican Near Me - Glen Allen, Virginia

Been to a few chipotle during COVID and this one was by far the biggest cluster. Did not have an efficient way to deal with lunch rush and digital only orders. Many folks just waiting outside while orders brought out one at a time. read more

Chipotle Mexican Grill - Line out front - Mexican Near Me - Glen Allen, Virginia

I ordered delivery from this location, and was thoroughly disappointed. I was craving a salad and this was the only place open. I ordered a salad and chips and guacamole. When I got my order, the salad was missing dressing and was dry AND there were no chips for my guac! I called the store to inform them and they told me they ran out of both items and that I could send an email to complain or get refund. Now, my first question was why did no one from the store call to inform me that they ran out of the items? That's the whole point of them asking for contact information. This could have been handled better than it was. Luckily, customer service took care of me. The only reason I gave them (this location) two stars is because they were open. read more

I would like to start by saying whoever operates this chipotle should be fired because it is the most poorly run business in the area. Not have I never gone in there when they are t out of something they were out of bowls. How is that even possible. They're often out of guacamole, chicken, beans and even lettuce or cheese. Half the time you enter the store they won't take your order claiming they only take online orders. The store is also supposed to close at 10 very often they stop taking orders and close at as early as 7pm. The store is a disgrace and a new chipotle should be built in the area and run by somebody else because chipotle has great food and the worst service of any food chain on the planet. The servers are also extremely rude and they always don't give you full scoops of meat and then charge you double for what should be one scoop. read more

Slowest Chipotle I've ever been to. Empty store besides 4 online orders. Took about 25 minutes.

No service at all. These workers did not even look up to see us in their establishment. They communicated only to each other. After 20 minutes of the silent treatment we left; right along with other customers behind us. One employee appeared to be consumed with making a burrito, As if he was in training ( looking at a list) or perhaps completing an online order. Customer service training is badly needed here read more

As you can expect a typical Chipotle to be. If you have been in one you have been in them all. With that being said this Chipotle is fairy busy all the time being at a major stopping point off 2 major interstates. Online ordering, use of the app, and pickup is extremely beneficial during the busy times! Today i tried their free delivery on sundays! Super easy and actually was free. They use a supplemental company door dash to deliver it. I also tried their new queso blanco today! Much better than their first crack at queso. Good flavors, a little thick but i thought it was good. However Moes is still far more superior in the queso game! read more