What happened?! I love my McD fries but it's not worth the frustration. I placed a mobile order for drive through pick up and was happy the drive through line wasn't long. I drove up to the drive through line and waited and waited and waited... no communication. No response to my "hello.. is anyone there?" I said this more than once and finally asked. If someone could just answer of the intercom was working. Meanwhile the other drive thru line seemed fine. 3 cars went through on that lane. I couldn't back out because there was a car behind me. Finally someone comes on. No apology or acknowledgment on the delay. Forget that... plenty of other fast food in the area. Looks like this isn't a one-off either. Others have had the same experience. Management... take note and train the staff! At least acknowledge customer you're short staffed! When I finally got to the pick up window, there's like 5 employees standing around... it wasn't event busy inside!! Unbelievable! read more

I completely understand when some establishments are shortstaffed, especially in this day and age when it's hard to find good people to work however fast food should not mean 55 minutes in said establishment plus the servers were moving so slowly and there was no one at the drive-through at all. Please close this place down. read more

We waited 35 minutes before we went in to get our money back worst McDonald's ever will tell everyone to avoid that place

Clean, quiet, and recently renovated! Usually with the drive-through, you will need to wait. They do have self serve kiosks inside & a children's play area. My brother says the play area smells but I can't imagine they make the employees crawl through there with disinfectant and I imagine it's "play at your own risk" lol... Food is usually pretty hot and consistent & as far as McDonald's go, I cannot complain. If you go inside, there is tons of beeping noises. They always seem to struggle just a little bit with speed but it's McDonald's. This one is always consistent & in high demand read more

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I waited 20 minutes inside, 10 minutes in the drive thru. I went in and was treated rudely. I left without any food and without my money back. I will NEVER go back! I was not the only one this was happening to! Close this place down, it's an embarrassment to fast food. read more

If I could give a negative 5 I would. Never again. Young blonde hair bue eye manager rolleeeee eyes and could care less that I waited 15 minutes for a drink to come out. I had 12 cars behind me....half got there drink at the window and all 3 waiting spots became filled after I got there. I was the only one in line when I got there. Sh@t service is unexceptable but the attitude for no reason makes you question ownership. read more

Now I'm not used to getting McDonald's alot but after what I saw I'm never coming. The inside was absolutely disgusting the floor was all fallen tissues, fries, and receipts. The service was ok not so bad but ok, the only thing that made it worse was when they served us the food with no tray! And the table was already dirty so we had nothing sanitary, I ordered a big Mac with large fries and a large sprite. The Big Mac was all sauce and it was all lettuce all over the box and the burger was literally falling apart from my hands, I literally had to put tissues on my hands to not get my hands drowning in the sauce and don't get me started on the fries the fries were drier the the Sahara dessert I couldn't see even a peck of salt on those fries once I put the food in my mouth I was immediately turning sick by the second it was so nasty. After that I'm never coming ever again. read more

McDonald's - Fast Food Near Me - Glastonbury, Connecticut

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30 minute wait for filet o fish Useless, definitely not fast food. Could have sat down in a real restaurant and ordered read more

Not sure why here has such low score?? I don't live local or been during busy times. But every time I do its always been fast and friendly service.. Tonight, was a 5 star service. Jolie or Jolene she as night shift manager was beyond great. If you didn't know I'm a huge star wars fan. I love Boba Fett and when acquiring about the happy meal toys, she took the time to check to see if they had anymore, sadly they ran out. She is amazing worker and great service. The food was hot and fresh.. read more

McDonald's - a menu on a large screen - Fast Food Near Me - Glastonbury, Connecticut

My partner likes to drink at least one diet Coke from McDonald's daily. We visit many locations depending on where our travels take us and may visit multiple locations in a day if we're out and about for long. Needless to say, we go to Mcdonald's a lot. This location is usually hit or miss as far as soda quality. I'm not sure how this can be seeing that this is a popular location. Sometimes the lines go by quickly (I prefer mornings) but during lunch the wait time is incredible. I have learned to skip this location and drive further out to another location to get faster service. This problem may be more of a staffing issue than anything else. Staff attitudes are always pleasant. read more

actually what is going on back there? me and my friends put in mobile orders and i don't think they could have messed them up more if they tried. one friend received her food and it was all wrong, she went to ask for it fixed and they gave her another completely wrong order,, like besties are you okay? my other friend waited 15 minutes longer than the rest of us for her food and when she got it the first friends correct order was also in her bag! music bops tho. PS they forgot our chicken nuggets and my buffalo sauce. feeling = sad read more

Without a doubt I love McDonald's the food is usually very good at the Glastonbury store. As we all know all of the fast food restaurants dangle their respected discounted meals and special deals offering savings to get you to spend your hard earned money with them hopefully getting the best bang for your buck . However I will spend my money where I believe the best values are available. Today McDonald's in Glastonbury fell short of a true value and customers expectations. The issue we had was ordering a medium meal Big Mac, medium fries,med coke 4 pc chicken nuggets. When we brought the order home the fries weren't even 1/2 way full looking more like a small fry in a medium container. So I figured the fries were at the bottom of the bag but no they were not and nobody tapped the fries. Things happen no need to get upset so we brought the entire order back but only wanted a full size container of fries like I had purchased thousands of times over the years. However the replacement fries were not much better. A medium container of fries still looking under sized for the size of the container. So if you want to keep me coming back fill up the container so the volume matches the container. Guess what? I am willing to pay more for a meal that is actually eye appealing. If that doesn't work get rid of the medium container that doesn't get filled instead of stealing from the customer. The measurement device used to dole out the fries has either been changed or the staff is purposely not fully filling the container like they used to. In either case a respected world wide chain like McDonald's spends millions on advertising to get my business but after having to go back to the Glastonbury McDonald's twice complete failure. Please shave your operating cost off somewhere else not your loyal customer. Of course when I got home the rest of my meal Big Mac and 4 pc chicken nuggets was stone cold. My caregiver dropped the meal off I am disabled so I couldn't use the microwave to warm my meal total waste of money. As much as I love McDonald's in Glastonbury the $200.00 a month that we spend on average at McDonald's in Glastonbury has lost our business for a while. Very disappointed,eye appeal is very important to a customer. read more

I agree with many of the other reviews regarding the drive thru. It was 2 AM and there was a huge line of at least 12 cars. We thought perhaps there had been an event or something and everyone just had the same thought so we pulled into the line. Huge mistake. It took us 30 minutes to drive up to put our order in and then another 30 minutes for us to get our food. They had 2 order lanes but they were both being worked by a single person who would forget to alternate lanes because we were skipped twice contributing to the extended wait time. From there it was just waiting to move. It was terrible. Due to the design of the drive thru, once your vehicle is in line you are stuck. We wanted to leave before we ordered, but to the right of the drive thru is a curb, wooden fence, and slope down to another parking area. You cannot pull out of line and get around until you round the bend and pull up to the food window anyway. I felt super bad for the small staff they had on. They were nice but seemed very overwhelmed. When we got to the window they asked what our order was seemingly because they had no idea who was pulling up to the window. They grabbed our stuff as quickly as they could. We did end up with one drink that was incorrect. We were just happy to be out of the line though. A full hour wait at 2:00 AM! From past reviews, it appears to be a common issue, however, it is also getting worse. read more

Cold fries... quarter pound cheeseburger has shrunk ... made an hour ago it seems...catsup dispensers no longer operational... had to beg to get more than one packet If they are trying to compete with the place next door... there is a reason this place is empty at lunch read more

Had to wait for food. Not sure what wait was for. Maybe for fries. The Big mac was disgusting- hardly any lettuce and a smothered mess and bread was hard. read more

This was probably the best experience at McDonald's we have had in a year the workers were really nice to. We got a happy meal and two Fish filets we usually don't get the fish filet because it is so small even though it's good. today we took a chance and got the fish filets and they ended up being bigger and hot the fry's were hot too the food was so delicious and we ate it all I recommend. read more

Don't go. Sat in drive through line 20 minutes before they took our order another 15 to get the food. Their attitude they couldn't care less. read more

I was in the drive through at around 6:50 PM on Saturday, May 25th. I did not get through until 7:45 PM and there were about 5 cars in front of me. I don't understand what took nearly an hour for 5 cars before me to be served. It's as if the people working were just bumming around doing nothing!!! My cheeseburger bun was also rock hard. The fries were decent though. Lastly my soda was SO watered down, probably from sitting by the drive through window for nearly an hour. Come on, this is supposed to be fast food but it was giving SUPER SLOW food. read more

McDonalds isn't my go to place for my meals so why do I rate this McDonald's so great? I have come here every morning for the last 2 years. It is close to my job and I have never had a poor experience at this location during the morning visits. The morning staff are extremely pleasant and friendly. They truly care for more then getting their time low. The staff are always smiling as they interact with guests and greet everyone. The location has significantly upgraded its location! The location is nice and well kept. It is user friendly and accessible! read more

The service could be a lot better, I was delivering with DoorDash and it took them about 20 minutes to put it together, the front counter cashier took about 10 minutes away from the register off the floor when The lobby was packed. If I could give them 0 stars I would because the service was terrible, no one checked to see if I was all set nothing. read more

yall need to hire more people. I had a half an hour before I had to leave, I'm an Uber driver and had a scheduled trip, and in that half an hour I was still waiting to order within the store. I tried starting my order on a kiosk, but instead of allowing me to go to the pay menu it printed out a receipt for me to bring to the register to complete the order. So I waited until I couldn't wait anymore and had to just walk out. read more

It's one of my favorite fast food restaurants. And also how cheap everything is. I definitely recommend.

Don't let the nice look on the outside fool you. People may wonder why minimum wage folks get so much heat especially when their wages have gone up but when you can't microwave heat a burger, i say management better start hiring folks worthy of those wages. Raise the bar along with those wages. My burgers were luke warm. The cheese wasn't even melted. Awful first second experience. The first experience was a bad one as well. This was about 15 years ago. I guess the same management is still around. Sorry guys. Hate to give bad reviews but they must be spoken. read more

McDonald's hasn't always been the most favorite from people. And they're absolutely right. First, do NOT believe the displays of the types of food. My burger was more soggy and squished compared to the one on the images. But the taste was alright. But regardless of the food and their average service for my experience, they do NOT clean anything. Floors, tables, bathrooms, all dirty and stained. Summary, This location is a perfect example for a grab and go if your passing through or in a hurry. So if you're still looking to eat here, go through the drive thru. read more

Raw bacon and only a half slice of it for THAT price?? And seriously. RAW BACON. Plus the biscuit didn't taste as good as usual. And what's different about the sausage. Definitely NOT the same. read more

I've never seen so many flies at a McDonald's before. Totally gross. They need fly fans at the door read more

McDonald's - Flies all over gross - Fast Food Near Me - Glastonbury, Connecticut

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me and my bud order large fry came medium and sprite had no syrup and it was seltzer and made my tum tum hurt :(

Should not be 24 hours they are stupid slow at night and don't know what's going on and get your order wrong then give you an attitude for there mistake will no longer be coming here. read more

Seriously... you got too big for your britches. Drive thought time might look good on paper, but at the window, but you had to park me for 4 happy meals???? After waiting in line or 15 minutes to get to the window??? Super annoying, not fast food, and no need to come back. read more

OMG, this place is the worst! I get dragged in here by my co-worker friend who likes the Breakfast burritos. The experience with the staff is a big problem here. 1st: do not get in the left hand drive-through lane. IF you do you will have to wait for a long ass time before they will even take your order. " I personally have waited for 4 cars in the right lane get their order taken 1st. Even though I tried everything to get their attention. This was not a one time event, 4 times just this month. 2nd: Do bother complaining about it because they will make you the problem for complaining about their crappy service and boarder-line rude attitude. 3rd: Once you get the food now that you complained it will teste like dish water bleach flavor. 4th: If you spend even more time at this dump and complain about the dishwater flavor. The manager will get frustrated with you and make an embarrassing scene and your sandwich will still be messed up. Good luck at this HELL HOLE! read more

I don't get it. Theres a BurgerKing down the street with one car in the drive thru, and this place has 12. A Burgerking burger, as mediocre as it is, will still kick a Micky Ds burgers ass any day of the week. What about these folks who swear by the fries? Pffft, maybe back when I was SIX they seemed to be awesome, but nowadays...just lame limp shoestrings that lost their holy fastfood halo years ago and are now just kinda...there. There are a lot of fastfood places where you can get fed on 10 bucks or under, so why do the zombie hordes still line up at the drive thru to this dinosaur of the 'gimme it quick I don't care if its just three days supply of sodium in six bites' restaurant? Its a chicken nugget of 'what' exactly? Blaaaaaah!! Not grasping the appeal of this place. read more

McDonald's needs no introduction we all know what they are. I head to McDonald's as a last resort and a quick fix meal on days I'm in a real hurry. Recently I spotted a self serve menu at this joint which I thought was really neat. Pick what you want and be out... could soon just transform into an app and we never have to speak to anyone ever again. read more

Consistently slow service and inattentive staff. Will likely avoid this location going forward if looking for a McDonald's.

No shakes and smoothies! It's a brand new McDonald's! Get your crap together! This location was better before they changed it.

We went to the drive through at 11:02am hoping to get the last breakfast sandwiches they might have before heading to the hospital. We asked what breakfast sandwiches they had and the staff rudely responded "It is lunchtime". Very shortly, no other conversation as we spoke to them. So, we drove over to the Dunkin' Donuts and had a completely different experience with very pleasant staff. So, long story short, there are many different options than going to the McDonalds in Glastonbury. I very rarely write reviews but had time so decided to write a review to say how terrible McDonalds' customer service was and how wonderful Dunkin Donuts was. It makes all the difference. read more

The absolute worst McDonalds I have ever visited. Their milkshake machine has been broken for over 3 months now. Whenever I have gone there for drive-thru I have to wait after paying for my order to be delivered even though I never order anything unusual. Then after waiting for over 15 minutes the order that gets delivered does not even resemble what I ordered. This has happened several times now and I will not return to this McDonalds in the future. It is horrible! read more

(March 4, 2022) Stole money from us. I placed a mobile order to pick up in the lobby, lobby was closed so we had to sit through the drive thru line. Absolutely awful and rude customer service. The woman at the drive thru gave me an attitude and wanted me to pay more money for something I already paid for. I did not end up getting my food as they would not give it to us. I was kind and respectful and the employees decided to be immature and rude. I need my account credited as I didn't receive any food read more

Its like watching jerry springer and getting cold food all at once. Word of advice .... If you pay cash, count your change.

Old bald cranky manager kicked us out like half an hour before they closed. Wouldn't even let us order and leave, and was very rude about it. We showed up at 10:30 and they closed at 11:00. read more

I ordered a smoothie and have been sitting in the drive-through for over 15 minutes... Haven't moved an inch! Not sure what is going on inside but it is an absolute joke. Slowest service ever!!!! read more