I have eaten from this McDonald's a few times and I thinks it's safe to say that my family was right, we will not be eating here because the food is not good, I have gotten sick from the chicken nuggets and only get the double quarter pounder but it is also not worth the price, you could get a bigger burger anywhere for cheaper too! The employees look sad and the service overall is not terrible. I can tell that they don't try. The room is very clean in I appreciate a clean space. The play place room is what you would expect. read more

Ordered in the kiosk inside & we took an hour to get our food, & we only got it in pieces. Listen to the reviews & don't come here bro

I wish I could put 0 stars because of how bad the service was. I was waiting at the cash register for at least 15 minutes before somebody came helped, then I was stuck waiting another 20 minutes before my food even came out. I could have just went to a sit down restaurant and would have gotten my food faster. WORST MCDONALDS ever read more

we went to mcdonald's for a Mccrispy, and a large tropical drink with popping pearls. Once we received the drink there was barely to any pearls in it so we asked for them to put more and they had the nerve to say we had to go all the way back in line to re pay for more. we go back and ask for a cup of pearls and they declined our request, they made us pay for a whole other drink so we asked for extra pearls in a small tropical drink and the lady with the lazy eye was our server and she took her sweet time making a large fry and a small drink only to receive a small drink with even less pearls than the large drink. their service was terrible, making me repay for a drink only to receive even less than the first time. if you aren't going to do your job than don't work window. and if your going to be rude and make complaints than maybe its best if you find a different job. this experience of service has me really irritated, i wont be going back and i don't at all recommend anyone to go here. If i could i would give them zero stars, im so unimpressed with how an adult could act that way towards children. read more

Service sucks, food sucks and the prices suck. I would not recommend going to this place.

Service was terrible waited 30minutes and didn't get to order was awful I would not recommend at all!!!

This McD's has kiosk ordering, so you think they'd be efficient. But no. Twenty minutes later and i haven't received my order, and neither have the two people ahead of me, and a third person already walked out. Why? Because they have prioritized 16 cars in the drivethru and ignored the customers in-store. And all the while, employees are standing behind the counter wandering aimlessly, or eating lunch at the tables. They had to figure out how to give me a refund . . . read more

First off, this McDonalds has ALWAYS had a problem but it's gotten way worse. Today I made a mobile order/ curbside pickup for a large sprite. I was just driving through town so it'd be quicker this way. Me and my girlfriend got there and it was busy so I figured we could just go in and grab it really quickly. We got in there and talked to what I think was the manager and I told her I had a large Sprite for curbside pickup and was wondering if she could just grab it. We waited almost 30 minutes for a large sprite after she ignored us. If you want fast food you'll have better luck somewhere else. read more

one of the workers threw my ranch at me all i did was politely ask for some sauce with my dry nuggets HORRENDOUS SERVICE AND MANNERS yk who you are...-Carlie read more

the worst drive thru is always 30+ min the food is cold and gross like always customer service is not good now turn around and if I was the service and you were the customer how's that ‍ read more

Way too slow, waited almost an hour for a Big Mac. Terrible service too, there seems to be more than 15 employees in the kitchen, yet I had to wait almost an hour to receive my food. The employees are always chatting with each other and did not even think to make food. Even the guy in front of me had to wait 20 mins for a cheeseburger. Just an embarrassment for the McDonald's franchise and the most immature employees I've ever seen. read more

I'd give 0 stars if able to. Anything but "fast food". 20 min wait when it's slow, 45 when they're "busy". Food is always cold. No one seems to know what's going on including the managers. They were WAY better before the remodel! Don't go there, make your own food, at least it will be hot! read more

This was my first time back to this McDonald's since they tore down the old location and rebuilt a new one. It looks really nice, but the drive-thru on this particular day, sucked. We ordered food for 4 people. Waited in the drive through over 15 minutes, then ordered, paid and were sent to the 3rd window to wait for a quarter pounder. That one sandwich took an additional 5 minutes and by the time they brought our food out all 4 large fry orders were COLD. We told the guy who brought us our food that they were stone cold as we'd been waiting forever. He brought us one large fry that, was also COLD. read more

McDonald's - Disappointly cold fries! - Coffee & Tea Near Me - Gillette, Wyoming

Service is awful!!! Don't go here if you are super hungry or in a hurry cause you will wait......f.o.r.e.v.e.r for your food and then it will be lukewarm at best read more

My chicken nuggets were cold and my fries were cold it took so long to get here it said it was delivered but it wasn't I had to 50 minutes and my chicken nuggets were hard overall I'm not very happy read more

McDonald's - My chicken nuggets were cold and there was a bite tooken out of one - Coffee & Tea Near Me - Gillette, Wyoming

I can't believe I'm writing a 5-star review for a McD's, but it's earned. This stop was so beneficial to us on a long day of driving. This location is very clean & NICE. Merran (sp? - possibly a manager) offered to do an extra pass of sanitizing game tables for our kids & really friendly. Service was quick in the breakfast hour and got us back on the road! read more

McDonald's promises the same food no matter where you go. Somehow I can order those golden fries anywhere on the planet, except Gillette. Why is this so difficult? Every time I get tempted, it's another long hungry wait for cold food and the wrong order. It hasn't changed in decades and never will. And why would it change? There will always be another sucker off the Interstate passing through, another crying kid demanding a happy meal, and another new class of high schoolers coming out for lunch. It doesn't matter to this McDonald's if they burn all their bridges. My advice is instead of going here, go hungry. At least the hunger will make a meal anywhere else taste better because in the time it will take this McDonald's to make you the wrong order you could grow it yourself. read more

slow slow slow! its Been an hour and still no food absolutely no excuses for this do better

Takes so long for your food to get out, I understand they're busy but I was the first in line for a chicken sandwich and it took more than half of my one hour lunch break. I used the table service feature on the app and when the employee forgot my drink she made me walk back and stand in line at the cash register only to get my drink 10 more minutes later. The food is good, the service is not. read more

So.... Today was my youngest daughters adoption date I pulled her out of school for her "gotcha day lunch" . She told me "mommy, can we Mcodonolds(she has a hard time pronouncing it)". So of course I tell her of course, she is my little angel of course. I go in and get her a happy meal, and when she opens it up of course she goes straight for the toy. When she opens it... It's a blue man. I went in and filed a formal complaint . It hurt me more than them to do it. I just don't understand that when I asked for a new toy because the blue man could possibly give my daughter false ideas of what she is supposed to look like in today's world, I got shut down. She is already confused with all this they/them, dogs, cats, trans, gay stuff‍. This blue man is shaped a little funny, not to mention he is not even clothed. How could they be handing these out to children??!! SMH. read more

the fries were not salty i had to add my own salt the chicken nuggets were a little plain but as the kids would say it they were busting the big mac was pretty exquisite but tasted like a fart i made my own water and it was also exquisite. do better #livelaughlove #WAP read more

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I'm never coming back to this McDonald's, they took forever to give you your food, I went this morning for breakfast and waited 40 minutes to get my order after I already paid for it and I was asking the girls like why they were taking too long and they never give any answers, she only was like oh well we don't know but just wait here. So stupid guys please the food wasn't even good! Never go there. read more

The only M in this city... Surprisingly has lots of Asian employees. Very friendly. Most important to a traveler - their power outlets are not on the ceiling as how it was in those stores in WI :)) Well I stayed here for several days using their internet... Have to give a five star! :) read more

I hate to complain, but we were the only two people who ordered inside and it took over 10 minutes to get our small order. We had nothing to do while we waited, so we watched the drive through orders being filled right away. Better training will help read more

It's McDonald's.. I'm at a loss... The new Quarter Pounder Burger that's made Fresh.. I know it takes me 7 mins to cook my burger the way I like it... so unless McD has something from the future that cooks 1/4llb of meat in 45 seconds... yes, I paid my tab, literally filled my coke and my burger was ready.. they still pre cook their meat. FALSE ADVERTISING. read more

Most McDonald's that I go to our exceptional prices and very good service the people are nice here at this McDonald's but I drove up to get one make double for lunch and it took 17 minutes to get through the drive-through I don't know what the hell is going on but they really need to speed up the process on getting people food I was stuck in the drive-through and was seven minutes late to work. If you're in a hurry do not come here. read more

I've been here since 7:00, my order wouldn't work on the touch screen menu. Went up to the front to pay for my order after explaining what had happened to just get a response of "what are you paying for" then waited till 7:41 before even receiving my food. Not very many people in the lobby and overall terrible service. read more

I was just at this mc Donald's located rt off the I-90 exit and saw 5-6 workers at the front all busy as ever. I saw two people with black hair, maybe...one was asian. It,s the usual McDonald's service. Was very busy at 1:30pm. Staff seemed to be needing some additional training. The didnt knw how to handle a BOGO coupon. read more

I love McDonald's always have. Always receive great service and food is always delicious and a great value

Soooo slow!!! Waited twenty minutes for a sandwich and you go and ask the employees where your food is and they literally stand there and stare at you like they have no idea what you are saying!!! Should be a quick place hence the word "fast food" read more

I have been to more than 100 different McDonalds restaurants across the US, and I can say, without a doubt, this has to be the worst one I've ever gone to. There always seems to be 20 people working in the back, yet they hardly ever have someone at a cash register. I've had to wait with 6 or more other people for someone to actually acknowledge us instead of just talking to their coworkers. And when I finally get my food, there's a 50% chance it's wrong. I love going to McDonalds, as it is an affordable choice for a college student on a tight budget, and does serve some very yummy food, but this particular location is an embarrassment to the company. I don't know if it's because it is one of the only McDonalds that serves such a large area, or if there isn't a good hiring pool, but I would highly discourage any passing traveler from making this a meal stop. Better to avoid rude and at times nonexistent service. read more

What's it take to get an order correct? Ordered a double burger and got a single, IN a double bugger box. Guess they need pictures on the box because reading the instructions just isn't working. read more

Let's just say...you need at least half an hour to go through the drive thru. They have the best sweet tea but some times I wonder if it is worth the wait and gas. The inside is as slow as the drive thru. As a man of great wisdom said to me. "McDonald's takes the fast out of fast food". read more