Did a mobile order May 2nd for a Fish sandwich with lite tarter sauce. It was about inch thick with sauce. Fries were to be no salt. Had salt. Called and said next time Fish is free. Went in on May 3rd and got sandwich and ordered no salt fries and a soda. You could here them stating they wished people would quit special orders. Drink sat for over 10 minutes letting ice melt. Fries again were salted and the fish looked like it was spit on. Look at ratings you will see how they care. Drive thru is number 1 to them. If you go in you wait. read more

So two days in a row I've had McDonald's for lunch and I've ordered the biggie boxes and I have my mom ordered two 10 piece nuggets and 2 days in a row I've not got my nuggets only one nugget one star read more

I wish I could leave negative stars . This place is a FNG joke . Been in galion 3 years and try my hardest to avoid this place . Where do I begin . First off if I place an order and say no ketchup I don't want to get half way down the road and ketchup is on everything . Now the drive thru . I have sat in the drive thru for 40 minutes or longer over nothing than asked to pull up and wait another -5 minutes or longer. Place has the worst food and always sloppy and cold fries or way over salted . Can't count how many times Coca Cola was just soda and no flavor . Milk shakes are like water . And just rude to me when they cause an issue . Had an employee take me to the side and tell me I just need a job and just work here and said I don't even eat here and said trust me do t eat the food here as you do t want to k ow why just stay away and apologized . What happened to McDonald's I loved . It's now the worst rest ever and getting worse every day . They blame it on bad employees and pay . Then pay them more and hire good people . An d yih people keep inventing excuses why something is not right and is obvious to any stupid non educated person . I will stop going to this establishment from now on and would rather starve and eat dirt . Shame on you and management read more

I wish I could review the food but 15 minutes and no food yet. But they sure are taking care of the drive thru.

FOOD and SERVICE I called to ask if they serve cold food since our food was cold when we got home, which is less then 6 minutes away. I was told our food comes out fresh so I can't understand how your food would be cold. When I again asked and stated my food was cold I was basically again told the same. He did ask if I had my receipt and h told him no because I was not asked if I wanted my receipt when I was in line. Again he says well we have been running great tonight and our food is fresh! I asked to speak to this persons manager( person I was speaking to was the manger on the floor as he stated) I then asked I want a phone number that I can call tomorrow to call your manager and then I was hung up on by a manager of McDonalds!! Really spend over $30.00 and get cold food, no sauce and that type of service from a manger!! I will drive a half hour and go somewhere else before I go back to Galion McDonalds! If I could rate a 0 on my experience I would! read more

fresh crispy yummy warm well salted and completely edible fries there was also service and ambiance there too read more

Thought I'd give them another try. Should have went somewhere else. First, drive-thru was slow. I expected this since it always is. Second, an employee was messing around and threw something at coworker that flew out and hit my vehicle. Third, food was horrible like always. Chicken was greasy and over cooked and fries were swimming in salt. read more

This McDonald's used to have great food and great workers, but their overall quality has declined significantly over the past few years. They can't get an order correct to save their lives and the food is always cold, hard, and just atrociously thrown together with no care in the world. I understand that when you get busy and in a rush stuff happens, but come on. Tonight I waited 15 minutes, even though there was no one behind me nor in front of me, and the food was still cold. Anytime I've ever spoken to an employee/manager they've been nice, but that's the only thing they've got going for them since brain cells seem to be lacking. You can be nice and still have a shitty work ethic; they don't care and it clearly shows. People keep giving them chance after chance, but they never fail to disappoint. read more

they scammed me out free food by say that is we did the suvary they will give us free food and we did It and they me that they can't give me my free food read more

This McDonald's is probably the worst I have ever experienced. Like, it's McDonald's, I get it. One of the experiences that I had, was pretty bad. Ever since they started the app, I always place my order via app and drive to see the line situation . I used car side pick-up because as usual the line was crazy long. I'm not one for sitting in line for 20 minutes burning fuel waiting for McDonald's employees to get their act together. So, my order comes out and I didn't realize that the employee didn't bring out my drinks. We ordered food, drinks and cookies. Food and cookies came out, the employee only has two hands, so I totally understand why he would have forgotten the drinks and myself as well. However, after trying to call the restaurant periodically over hours of time the line was always busy and I could not reach a soul. I finally gave up and left a review from the receipt. They responded and I got a coupon for 1 "free drink" though I paid for 2 that were never received. Almost laughable. read more

They almost never get my orders correct, which usually results in a ripple effect on other customers orders as well. Therefore, causing more congestion and confusion. Disorganized and/or poorly managed. read more

This McDonald's is the worst! My food is always cold and disgusting don't even get me started on the melted milkshakes and the soggy fries always messes up a simple order ridiculous! read more

If you like getting all of the food you ordered then this probably isn't the place for you to go. Never make it out of the parking lot without having to go inside. Not only that the service is beyond slow. Friendly workers just seems to only be ran by high-school kids. Not at all accurate... Waited for over 25 mins for a kids happy meal. read more

Once again for the umpteenth time, my order is screwed up. You would think that when you order one thing, there might be a pretty good chance that your order might be correct. I guess it must be really tough to distinguish between a sweet tea & an unsweet tea, but they constantly screw it up. Drinks, toppings for sandwiches, ice cream machine is down are three of the most common problems. I laughed at one of the other reviewers when they mentioned one of my favorite pet peeves. I'll say I just need a sweet tea,followed by a lengthy pause on the other end, & then the voice at the other end says, "Will there be anthing else?" What part of "just need" do you not understand? Also, why are the nationally advertised specials not honored at the local McDonalds? This used to be one of the best locations, but since the Hill brothers left as managers, it has gone rapidly down hill. read more

Typical lame-a_ _ McDonalds. Employees are more concerned about getting caught up with what happened at a party the night before, or who is dating whom, instead of doing their job. WHAT HAPPENED TO A WORK ETHIC IN THIS COUNTRY ? I'm there at 6:30 a.m. almost no one there, & they say I need to pull ahead because they don't have any scrambled eggs ready. WHY WOULD THEY HAVE SCRAMBLED EGGS READY TO GO AT BREAKFAST TIME ? I've got an solution to when they tell a person they need to pull ahead because they don't have ready what you ordered. I say, " I don't have time, give me a refund". Then the McD.s worker almost passes out because I said that. GET A LIFE SNOWFLAKE ! One time I only asked for a large coffee with two creams & 2 sugars. The worker came back on the speaker,"WOULD YOU REPEAT YOUR ORDER ?" The other thing is these Mcd.s workers have never heard the phrase, "That's it". I give my order & say, "THAT'S IT", & they say is there anything else you need? I BELIEVE I SAID "THAT'S IT." I guess a Crawford County, Ohio education only goes so far. Obviously not far enough for a person working at a local MccD.s. read more

I go to McDonald's every morning before work the morning crew is great! The afternoon and evening crew not so great! They are always getting orders wrong or just throwing the sandwiches together! read more

They wait until you pay for your food then tell you that they don't have any and you're going to have to 'pull over and wait'. I'd rather just order something else (or nothing at all for that matter) than wait 5 minutes for them to bring fries out, but that's not an option- you've already paid at that point, so your only choices are wait and hope they get it to you in a timely manner or lose the money and leave. read more