My sister and I really wanted McDonald's and were so sad to see only one person working. This guy, no older than 30, was the only guy manning the place and having to switch between the microphone, to the first window, to the second window. There were cars behind us and he apologized for the wait and explained he was the only one. We didn't care if it took an hour we just really wanted fries I wish I remembered his name but I just wanted to shout him out for doing great and to whoever called out and left this guy alone that's not cool. read more

I'm confused what's going on in this so called restaurant. in what world are these pictures acceptable? I work my tail off all week and look forward to this cheat meal and this is what they deliver? These are the same people that want $25 an hour. I'll just go enjoy my bread sandwich and small diet coke read more

McDonald's - Two large diet cokes apparently? - Fast Food Near Me - Frankfort, Illinois

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Long time local drive through customer at this location. Maybe decades? :-) Many young workers through time (and the local high school is right down the street), always trained well - I especially notice the bag giving gesture with direct eye contact and attention. Food quality has been consistent over time. The inner drive thru lane perhaps getting consistent attention due to assignment inside :-) Even during busy times the crew the staff appears to pull through. read more

They serve food, fast. Check them out!! Oh .. I need to write more. Ok .. they server burgers, chicken, fries, even milkshakes!! It's cool. read more

I like McDonald's and am not ashamed! This location is a favorite. The service is always good and the restaurant is always clean and relaxing. They have the best fries when they are fresh and hot. I ordered a large fry, quarter pounder with mustard, onions and pickles. It was hot and good. I washed it down with a bottle of water. Yup, it was good! read more

McDonald's - Yes, I like McDonald's! - Fast Food Near Me - Frankfort, Illinois

First time coming here, wanted to grab some quick food while the festival was in town. It's a clean, professional looking establishment that's well taken care of from the outside. Prices here were fair and the staff was friendly, featured clean restrooms, smart kiosks, good service, average wait times. read more

Paola is the GOAT !!!!!!!!!!!!!!!!!!!!!!!!!!! We did not receive our complete order yesterday and she was able to help us tonight. She literally backflipped to the window and delivered our food with a smile and the bag was literally freaking glowing idk how she did tat Give her a raise rn read more

McDonald's more like McSlow. Waited almost an hour for an online order. After receiving it from Sophia as her name tag said, are food was cold and 50% off Items were missing. Food was over salted and the burger was so flat they must have picked it off someone's tires In the drive through. Went into the dirty place and the whole space smelled of kids feet from the play place. Sophia was very unwilling to help us. Never returning to such an awful place. read more

The food tastes amazing and there is great customer service. The vibes here are great. We ordered some snacks and there was a little confusion. But the manager at the window (I think his name was Mike) helped us sort it out. read more

We were there last night around 7:00 p.m. I knew from the beginning it wasn't going to be good. The cashier had no idea how to describe the chicken sandwiches and even went as far as turning his register screen around so we could look at it ourselves. We went to get ice from the dispenser in the lobby and it was empty. Went to the counter to get it and the employee was confused as to how to get us ice. All of our sandwiches two Big Macs a Quarter pounder with cheese with bacon and two chicken sandwiches were just thrown together both Big Mac top buns were smashed the women's bathroom was a disaster paper towels all over the floor garbage bin overflowing and no soap in the dispensers both of them. Luckily patronizing this location was out of convenience and we never have to go there again. Horrible horrible horrible! That being said the fries were fresh not too salty and done perfectly. read more

Always accurate and ready to go. Polite staff. Best McDonalds in the area. Why review a mcdonalds? Because the staff works hard and deserves it. read more

I frequent this location and most times the service is excellent. The double drive-through helps for a speedy transaction. The woman who is mostly at the window where you pay is extremely personable and friendly. Given the location it could be an absolute disaster being such a busy area but they manage to move the lines through quickly consistently. French fries are almost always fresh and hot!! read more

The Manager Lisa is very rude! Anytime you place a order she is very rude and rushing you while ordering. I feel like if your taking orders speak to your customers or act like you want to be at work. read more

I amazing how disrespectful the staff are to the customers. I ordered my sandwich the person at the window asked if I got sandwich A, I said no I have sandwich B. He turns into the window and says "that's what I said". I asked for the manager to come to the window. The manager came and asked what was wrong. The high school kid started to talk over me and interrupt me. I looked at the high school kid and told him he needed to shut up while I talk to the manager. The manager then screamed " I don't care what my employee did, you will not talk to him that way". Learn basic respect, you don't smart ass talk about your customer, you don't interrupt your customer, and you don't scream at your customer. read more

McDonald's - Food is cold enough he cheese does not melt AT ALL. $15 AN HOUR?????????? - Fast Food Near Me - Frankfort, Illinois

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Food was fine, but the dark haired woman managing this morning was very rude. That woman needs an attitude adjustment. I've been in there a few times before where she's yelling at her employees in front of customers. Great for business... read more

This restaurant is so poorly managed, whatever you do never go in to eat because they will leave you sitting there for 30 minutes just to fill a drive-through order. We finally got our food. It was cold, and they acted like they had an attitude with us because we had to go find our pin food behind the counter.......mess!! read more

Don't tell my wife I ever go here. I know the food is bad for me. I know I should eat chicken. So I came and ordered a couple of burgers. It was clean and efficient but maybe my wife is right, the food here isn't that great. I still like the Egg McMuffins and so does my wife so we will stick with that. read more

McDonald's - extra value meals - Fast Food Near Me - Frankfort, Illinois

I'm still sitting here at the reserved spot, and have been for about 5 minutes now. I ordered a single cheeseburger with extra pickles and a small fry, extra crispy. I understand that the fries have to be dropped for an extra few minutes, which is why I was asked to move forward. Fine, totally normal. What isn't normal, is for me to have to sit here's for longer than 5 minutes tops, in them reserved spot. At this rate I will be late to work. I probably won't be returning to this mcds location. read more

I don't get how they can screw up fries. These fries should have never been served to people. They were old, stale, and over cooked. Would you eat these things? Just terrible McDonalds! TERRIBLE!!! read more

McDonald's - a sandwich and french fries - Fast Food Near Me - Frankfort, Illinois

We swung through the drive-through at this location on the way to a party - one that I had a feeling wasn't going to have a lot of food - and they delivered exactly what we wanted and quickly! Everything was hot and tasted great. So, really, there isn't much to say...it's a McDonald's: there when you need it and serving up some tasty food! read more

Fast friendly service! I love the double drive through. Mickey D's has the best fries and how can you not crave a Big Mac. read more

We just used the mobile app. What a disaster. We waited 20 minutes. After 10, we asked the drive thru window guy what was taking so long He said they were working on it. Ten minutes later, the food came out. We had words with the manager who brought the food out He said we should go somewhere else if we weren't happy. Ok. No problem. Also, food was cold. If there is no help, shut the app down read more

Love this McDonald's service was fast and friendly. I got the big breakfast with pancakes everything was hot and fresh. I also like that I did t have to ask for condiments or utensils everything was in the bag. read more

Don't leave without trying the Big Mac PS - The parking is ample read more

There food is awesome I am young Ik but I am sooo picky and they usually mess up orders but this McDonald's knows me so well I ask for two cheeseburger meal just ketchup Dr Pepper no ice and med fries with extra salt and they get it right! They are so good and are very safe and create new things to help with COVID! read more

I got my meal and I polite asked for a few ranch. He was about to give me my bag but someone took the bag out of his hand looked in it and took the ranch out and left me with one ranch. read more

Went to this McDonald's on a Saturday evening because it said they were open until 1 AM. When we got there, all the parking lot lights were off. We pulled through the drive thru, and even the drive thru signs were off. We waited for a couple minutes, but no one ever answered at the drive thru. As we were pulling away, someone came running out of the building yelling "wait, wait!" Clearly they were open but didn't feel like doing anything. So, we left and won't be coming back. read more

I drink a great deal of diet coke and do a whole lot of driving so with the new Cook county beverage tax, I have no choice but to head to Will county. This drive thru is so illogical. It has one major lane that separates into two smaller lanes to move traffic through. What this location has chosen to do is to put barrier up defining the two lanes. The effect it has is that after there are a few cars in line, it backs up because no one can access the second lane. It defeats the purpose of having two lanes. So it ends up with one lane backed up to Lagrange Road rather than two lanes feeding through two channels. Completely illogical. read more

My father came into this McDonalds with my daughter and her friend for ice cream and tried to pay with a hundred dollar bill. After ten mins of waiting for change, the cashier comes back to tell my dad they think his money is FAKE and they're not going to accept it. He only had hundreds on him so he offered her another. She did the same thing, AFTER using a pen to prove it's real! He was INSULTED! They threw his order away and wouldn't accept his money. I'm sorry but that's just messed up. We will not be going to this McDonalds again. It was truly insulting. read more

Incredible experience taken all those Big Macs really loosened me up won't be able to walk for weeks

Ordered 30 dollars worth of food this morning and gave away all my food to another customer in the drive thru so I had to wait 15 mins and asked if I could get a free ice coffee for my time Wasted and they said no were not doing that. Maybe they should set there heads out of there a**. read more

I usually don't patronize fast food and rarely rate though with two four year old twins, I felt it necessary to give this place a fabulous review for having outstanding staff. The managers are on the ball. I frequent about six or so McDonalds within the area and this by far has the best service. I read other reviews not so good about the drive through service but lets give this place a break.......One, its McDonalds and you have teenage/early 20s working here. Two, if you give a negative review to any restaurant........make sure you have the pride to give a positive review. read more

I like how they were able to take all my separate orders in the drive through!!! They didn't mess not one of them up!!!

Stay clear of this McDonald's!!! Stopped in this morning ordered the 2 for $4.00 Sausage, Egg and Biscuit sandwiches X 2 along with 2 small Vanilla cones. Look at the screen and it reads that the Biscuits/Sausage/Eggs x 2 equal $14.67. I brought it the girls attention who was taking my order and she explains OH! Sir don't worry the price is automatically adjusted at the window. So I thought OK, we pull up to the first window and the girl now tells me the my total is $17.93 cents (Wait What) I explained to her that isn't right and she tells me yes it is. She tells me then that they changed the special regarding the 2 for $4.00 Sausage, Egg Biscuits, that it is now a bacon and egg muffin special that is 2 for $4.00. Well not 5 minutes before I was told that it was still a special and the total would be corrected. So my daughter and I had already made up our minds and driven here for this. So I paid her and I wasn't happy about it, but had decided to not say anymore about it because that is what we wanted and I wanted my daughter to be happy. Well as I go to pull away from the window now this girl has the notion to start laughing at us as if she knew she screwed us but she got away with it. So when I looked at her through the sliding window and she realized that I saw her disrespect she then turned away and started laughing with the girl at the other register. So when we returned home I called and asked to speak to the owner (Franchise Family Owned) well the day manager had answered the phone and he tells me that the owners don't take calls but he will try to help me. I explained my dissatisfaction and he told me yes sir he said you are absolutely right and the girl should not have treated you with that type of disrespect. He then tells me that she didn't take my order it was another girl and she is one of his best employees but he would talk to her in the office to find out what happened. He also told me that they would make it right and send me vouchers to equal the cost of our meal to make it right. He also told me that the Store Manager (JACK) would be in at 10:00 am and he would have him call me as soon as he got in well it was already 09:57 so I said I would appreciate it and wait for his call. Well no phone call, the day manager never took my information to send me the vouchers and I never received a call from Jack. So I called back at 11:00 am and a young girl answered the phone I explained who I was and asked to speak with Jack. Well I sat waiting for Jack to come to the phone, well no Jack someone just took the phone and hung up on me. So do yourselves a favor, save your money and find somewhere else to go, because the staff there are rude and ignorant and the day manager is a liar. The store manager is just as bad for not taking the time to call me back, and even worst he decides to hide from me and not take my return phone call. read more

I was having my car fixed and this is the only place that was open for lunch at 10:30. I had the big mac against my better judgement. It wasn't like I remember. It used to taste like it had meat in it. And it was as about twice the size. Or I'm just getting bigger. That must be it. The fries were great as they always were. But my trips to Mc'D's are far and few between as I don't have kids and I like my kidney's. The washroom was clean though! read more

This has consistently been the worse McDonalds I've ever been to. I can count on one hand how many times my order has been given to me correctly. Today we order 60 chicken nuggets, I double checked with the cashier and she said I order 60 and we still only ended up getting 30 nuggets. I have paid for drinks and burgers and have not received them. I shouldn't have to spend the gas each time to go back and get my order completed. I'm not asking for 5 star service. Just give me what I pay for on time. read more

I mean it's McDonalds so what can I really say. The burgers and fries at this one are consistently good, but the breakfast is all over the place in terms of quality. And the chicken (nuggets, sandwich, etc) has always been just absolutely terrible. Never had a good experience with a chicken sandwich from this McDonald's. The workers are also generally pretty nice so that's a positive read more

I got the runs from a double quater pounder. But Srsly it's McDonald's and you just don't order the big greasey stuff.

This is one of the cleanest locations I've seen, and my son really enjoyed the playplace, especially since he had it all to himself as we came for a late breakfast. Staff was friendly, but the drink machine area needed a bit of attention. read more

I've only been to this one a couple times and haven't had an issue but today 2/9/16 was different. I ordered the quarter pounder meal with only ketchup mustard & pickles. The screen said no onions or cheese. The person that took my money repeated my order back to me but when the girl at the second window didn't, I should have checked my order. The box had quarter ham no cheese, no onions but of course when I opened it down the street not only did it have cheese on it, it was an old burger because of the way the cheese on top was cold which made it easier to scrape off but it was completely melted but being in a time crunch I couldn't go back. I chose McDonalds over everyone else because I have not had this issue with them until today. read more