It's been years since I've reviewed this McDonald's location formally, but I'm here with assuring news that this McDonald's, ever since they've pridefully publicised the name and "direct" contacts of the franchisee, has kept up with higher-than-average standards of operating a McD's for the customer satisfaction. How do I determine how it's higher-than-standard that can earn this location a 4 rating? Because McDonald's is everywhere, you want to focus on the things that matter most in weeding out the bad ones from the good - those things are as follows: ORDER ACCURACY: For the past 6 months from writing, the only issue I have had that did not contribute to the loss of one out of five stars in the rating is the sauce for the McNuggets - often and likewise with many other locations, Honey Mustard is confused for Honey packets. With that in mind, this location has done so much better in reducing that mistake, so I give major kudos to them for that. Aside from sauces, the occasional miss of a value-added special instruction (such as adding extra ingredient, condiment, etc.) would be addressed professionally, whether you filled out the survey on the receipt or brought it up to the restaurant's attention. FOOD QUALITY: The problem almost all McDonald's has is making sure everything comes out hot, fresh (and just for you, the customer.) This especially matters more during the late dinner hours (within 3 hours prior to scheduled closing.) Thankfully, in the daytime, you've got a good chance (more than 50%) that your fries and y our McNuggets will come out fresh, crispy and tasty. Burgers and other sandwiches follow a high standard and come out excellent every time. SERVICE: That being said, last mentioning burgers, it appears that, despite it being a fast-food ℎ , the burgers take more time than ever and primarily-drive-thru customers, like myself, tend to get "parked" without being told exactly why. The good thing is that it doesn't seem like the pandemic slowed this McD's down! On a miscellaneous note, it appears the restaurant is PG-13 as you can hear some choice words throughout the kitchen and the registers in the afternoon and evening - this is for the ones who prefer a "Rated E for Everyone" experience for the sake of their family... or themselves. To the Marinello Family McDonald's Restaurants / Marin Management, thank you for taking on the challenges of being a McDonald's situated conveniently near one of the Northeastern U.S.'s most travelled U.S. Highways and keep doing well what you're doing! read more

Went to go and try the new big arch that they're banking on bringing in more business . I expected 2 burger patties with 2 different cheeses and a new sauce . What I got was 1 burger patty, 1 cheese on stale bread ! It's bad enough that this particular McDonald has the slowest take out line, but now they're cutting corners and serving stale inedible products . read more

McDonald's - A stale duo of bread with the wrong things in it - Burgers Near Me - Englishtown, New Jersey

Awful experience here last week and got no response from them when I called and left a message letting them know what was wrong or when I made a Google review. I did a mobile order and when my husband picked it they made him wait for a quarter pounder for 5-10 minutes. When he got home the rest of the food was ice cold and the best part quarter pounder was not even cooked properly. Was pretty much raw on the inside and cold to touch as well. So what exactly was he waiting for? Also they forgot to give me my son's fries. Always an issue at this location. Will never be back. Please do yourself a favor and drive a little further down RT 9 and avoid this location near the Kohls at all costs. Horrible every time. I am not making this mistake again. read more

We missed our filet-o-fish sandwiches so a few days in New Jersey we visited this location and as always requested FRESH fish sandwiches prepared (i.e. no microwave). It takes longer but tasted so awesome that we took some home to our family. Added French fries and nuggets. Staff were extremely polite and this was a busy location. Strongly recommend. read more

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This is one of the worst McDonald's I've been to. Especially after it's remodel. It looks more modern but not as wholesome as it did beforehand. They must have lost all their good workers. Now, no one cares to either help customers or just do their job by making decent food. It's slapped half together and they skimp on everything. The fries were cold. The sandwich was thrown half together. The hot fudge sundae had almost no fudge. When I asked the worker why it's so little. He says it's one pump and if I want more it'll be extra. (See pictures) Also, this location used to have the survey on the receipt and it has been taken away for some time now. They probably stopped because they don't care to fix the issues customers have been notifying them of. read more

McDonald's - Filet O Fish - Burgers Near Me - Englishtown, New Jersey

This is the worst McDonald's I ever been to my dad used to own in operate several McDonald's before he got put the rest the food at this at this place was the worst I ever tasted it in my life. I would not recommend anybody come in here after eating their food and getting sick how to use their bathroom. After getting sick One of the workers ran out from the back start pounding on the door. I said hey, I have to use the bathroom. I feel sick on your food. Then when I was finished to put the cone in front of the door in the baby seat in front of the door. Now, if my dad was alive, that person would've been terminated and gone. I'm surprised this place is still in business the way they treat their customers and make their food. Yuck. I would eat at any other McDonald's, but this one what terrible service terrible is not the answer horrible and horrible food. I feel bad for the people that have to eat there. You know how long their food's been sitting if you don't want to get sick like I got sick I would not recommend eating here. and I'm a firefighter in the first responder and experience this shitty service read more

Its Mcdonalds. Can't go wrong with whatever you order. Big Mac is the best fast food sandwich. Chicken nuggets are my jam too. Quarter pounder is overrated in my opinion. Love Mcdonalds though. read more

McDonald's - a hamburger in a box - Burgers Near Me - Englishtown, New Jersey

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Consistent preparation, in-app customization/instructions followed. Wait times vary, you'll likely be waiting around 5-10 minutes depending on your order. Lobby is overall clean and well-kept. read more

5/16. I ordered an Egg McMuffin at 6:30 am. The muffin was burnt to a crisp. I can do burnt, but it was also hard as a rock. I could not bite into it at all. This would've broken a tooth. Don't hand a customer a food item that is inedible. read more

Fries are good if fresh out of oil. I ask for it every time but don't think the people who fill the order pay attention or they just ignore the request. read more

Wasn't the remodel supposed to IMPROVE the restaurant? The few times I've been there since the remodel, service has been absolutely atrotious. I walked in around 9PM and there were only about 3 cars in the drive-thru and maybe 2 people in the store. So the store was not busy at all. I literally had to wait 10 minutes for someone to come to the cashier so I can order. I did not want to use the kiosk for a particular reason and I shouldn't have to. My order was super simple, just a fries and a drink. I waited another 10 minutes for the order to be given to me. Oh and they removed the self-service drink area. Just a terrible McDonald's. read more

I went with the drive-through since the indoor sitting area wasn't open. That was pretty disappointing but understandable since some other fast food restaurants are doing the same. The service was pretty quick. read more

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When ordering through the drivethru, always double check your order. This place always messes up your order.

I ordered a cheeseburger, medium French fries, and a 10 piece chicken nuggets via DoorDash tonight..after I opened a SEALED bag, the medium French fries were missing. I only ordered 3 items and these people are incapable of putting 3 items in the bag. This place is the worst. read more

McDonald's - What I ordered - Burgers Near Me - Englishtown, New Jersey

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Disappointed with the service, quality of food is never consistent. Orders are always wrong, something's missing or something forgotten. Every time we have been there haven't yet received a correct order. I give a "0" for everything. I have to put a star otherwise it won't post. read more

I love McDonald's but there is a reason why 2 stars. I order a cheeseburger just ketchup and I got with onions with pickles I got that over and over pretty bad some experiences are good for me it's a half. read more

Absolutely awful experience here. It's McDonalds, right? So why was the burger bleeding? Plus, they charged me 50 cents to put one pickle chip on my chicken sandwich, and it was burned. They.charged an extra 20 cents for a piece of onion and 40 cents for some Mayo. There are no condiments or napkins available to the diners. Not to mention the awful interior design. The whole experience at this establishment was so the opposite of what McDonald's used to be. Never, ever again. Ronald should be mortified. read more

Worst McDonald's around. management is horrible! food Is slapped togethe. they don't even attempt to make it look like a sandwich. the employees are rude ! don't waste your time or money! read more

Nice decor. Good food. Low prices. I like the shamrock shake. My son likes the big burgers coke, shakes and fries. There is a kid gym in the back- I went back there and ran out. Don't need no germs!! read more

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Employee was so rude. I was ordering a meal then when a very rude employee gave me attitude. Maybe she had a bad day or maybe there was another reason for uncalled rudeness but that lady's behavior was so uncalled for. I never did anything to aggravate her nor anger her . Never coming back ever again. read more

The rude old lady at the window has given an attitude to me and the employees every single time I've gone to this location after the remodel. Very hard and frustrating to talk to. Never had a problem with the food but this lady always ruins the experience read more

A fast food place so horrid it earns a review from me. I can't even give this McDonald's bonus stars for the cool indoor playground or prime location. Every single time I've been here my order has been screwed up and/or the wait has been ridiculous. Here's a tip...if you use the drive thru and they ask you to pull over to wait for your order just ask for a refund. Last time I was there part of my order was not ready so they told me to wait on the side. No problem...20 minutes later still nobody. I go inside and they completely forgot about me. If it wasn't such a convenient spot I would have never returned. At this point if I really need McDonalds I'll make the drive to Aberdeen or Old Bridge. read more

It was Weds 02/06 around 5 pm - I witnessed a franchise in complete disgrace. First off a senior crew member - singing, yelling, fooling around, saying non-work related things. My order was wrong. The hamburgers and nuggets were cold. The floors and tables were dirty. The decor is outdated. It was a complete circus! If you are the owner and are reading this: re-train or fire some staff, invest in making your restaurant one that people want to actually go to......it is unacceptable to run a business like this - period! With Popeyes opening up soon down the road - I hope they do a better job and people go there instead for fast food. If you can't handle the restaurant - cut your loses and close it!!!Ridiculous!!!! read more

Went to this location today, did a special order on the sandwich. They put NO MEAT on the sandwich. How incompetent!! You give a customer bread and no meat. Sad part this happened to me at the new McDonalds on Rt 33 in millstone cranbury area. Unreal! read more

I am extremely disappointed and horrified. I just went to this McDonald's and they did not have any shamrock shakes. A shamrock shake is something I treat myself with every March and the fact that they did not have any at this time is highly disappointing. I expected to go home and drink my green treat but all i got was sadness. I will not be coming here again until they fix this issue. Sincerely, a lover of shamrock shakes read more

Great place. Waited a bit in the drive thru for then to change out the cash in the register and when I was handed my drink the very nice women said I'm sorry for the delay. It is nice when they acknowledge you and tell you they are sorry. Great place will be back. read more

McDonald's - Burgers Near Me - Englishtown, New Jersey

This review is about the play place. It is absolutely disgusting. As you walk in, it is so stuffy in there. No running AC. The fans are covered in dust. The floors are dirty and I have never seen anyone clean the actual play area, other than the tables. You can see the dust and dirt on the floor where the kids play. It should be better maintained, especially for a food establishment. read more

This place is horrible. The last time I was here the quarter pounder patty was raw and bloody. This time it was cooked most way but still pink on one end. They also forgot to put the pickle and onion. The buns were also stale. Never coming back here again. read more

First time here was just ok, food wasnt bad but staff was rude, sections closed off, limited seating, staff took up most seats with a meeting. Today was my second and last visit. If you're in the mood for bad attitudes, slow service, hard burger buns, and lack of sauce on your big mac this is the place to go! read more

This Mcdonald's is my favorite ever!! The manager Ryan was so nice and very customer friendly, he was very accommodating to our late night complicated order. If you want fast food, with great customer service, come to this mcdonald's!!! read more

I have very low expectations for McDonald's. Everyone does. This McDonald's stands out to me for being just terrible. There was only one person who knew how to do their job (the Manager) and he had to do everything. 17 minutes for a mcflurry. read more

McDonald's - Burgers Near Me - Englishtown, New Jersey

This was not the first time this has happened, but does this McDonald's ever change their oil. The fries are continuously cooked in old oil & now the chicken nuggets seem to be cooked in old oil also. We ended up throwing everything out. It was completely inedible. I don't understand how this place is always busy. I'll stick to just getting ice cream there & go to Burger King or chick-fil-a for everything else read more

The only reason I give this one stars because I cannot give it a zero. This McDonald's is one of the worst in the state and Monmouth County. As a door Dasher they are even worse because they leave you waiting and mess with your ratings. On top of that there's substandard service and crappy quality food make them one of the worst around if you are lucky enough to get your order correct at least you have that to remember when you're eating cold old fries. Anybody who chooses to go to this McDonald's deserves what they get. read more

Regular Mcdonald's. This is one of the better Mcdonalds because they allow you to use multiple coupons in one transaction. The service is pretty fast and it is located in a great location. read more

HORRIBLE SERVICE!!!!!! Took 25 minute in the drive thru for them to not only make us wait that long but they couldn't even get the order right, everything we got was not what we ordered. Coffee was burnt and bitter . Oh and thanks for the Napkins and ketchup I asked for read more

This is our GO-TO when we decide to treat the family to McDonalds. Playland is huge, food is consistent reliable quality, and they are quite accepting of coupons and promos. read more

Wtf, 30 minutes waiting online outside McDonald's at 11:32 PM on a Friday night. Really come on flip those burgers. Do you inside store should be open it's only 1130 or I should say 1110 when I got here read more

100% the worst McDonald's I've ever been to in my entire life. I ordered a double quarter pounder with cheese and they literally slapped 2 MINIATURE KIDS PATTIES ON A BURGER. Definitely ran out of quarter lb patties and didn't give a shit so they slapped kids patties on there!! read more

This has to be one of the most dirtiest McDonald's I have ever been to. Table service was just as bad. Didn't get my drink cups or BBQ sauce. Pure laziness read more

8/1/2019 My son brought Chicken Nuggets and Big Mac Meal thru the drive through. He gets home it in the bag was Chicken Nuggets and Cheese Burger. Annoyed of course when you order and pay for something and get something else...... I called the Manager, who is a female....explained it is annoying and wasted money. She said she would talk to her crew and make it right with a replacement meal what is my son's name.said I said ok that is fine, but the gas to go back and forth etc, etc. I will give you his name now and when he goes back over that way you can give him replacement meal. O no I need him to call me and she started to give me lip like she was a big shot, blah, blah, blah. She missed the entire point of the call. We need to express ourselves with fast food chains, they make a ton of money and I am sure everyone at one time or another has gone to McDonald. I expected her to say "sure what is his name, write it down and have him come in" when he is in the area. Gas prices are cheap and due to their mistake another 5 miles back and forth. Did she think we wanted a FREE big mac meal. She handled it all wrong, inexperienced. I guess it was like replacing a Cartier Watch lol.... McDonald's wake up, take a customer service training course, how to simple fix issues with Customers. McDonald Corp get over to Englistown NJ location and speak with the Manager on duty 8/1 @ 2:30pm... read more