Rude employees.....gave me the wrong McFlurry.....excessive wait times...ugh! Was in a hurry hence the need for "fast food"....did not meet the needs... read more

I slipped in the lobby and employee donavan helped me up! i'm so grateful for that youngman he deserves a raise! he took my order quick and efficiently while multitasking from taking commands from manager read more

Staff goof around and don't know what they're doing. Place is filthy.. windows and glass doors look like a dog kennel that have greasey paw prints all over them. Men's room has one urinal set too low that splashes all over your legs and shoes... place is so gross!!!! read more

This place gets zero stars. Their management sucks. Their workers are high and are complete brainless idiots who couldn't care if you live your die. The store is conveniently close to us but we will stop going here to this McDonald's because they absolutely suck. We are willing to drive out to elm or hazard to go to the McDonald's there. The food takes forever to get to the customer and if it does NOT take forever, the food is hard or dry or old or all of the above, or incorrect. read more

Most of the time, my kids and I place our orders on the app. The concept is that they can't screw them up if its customized by us. Sadly, that's far from the truth. We've been to this location multiple times in the last month, and they don't fail to disappoint. It's convenient but they don't have their act together. Examples of this... all from orders for pickup at the drive thru... 1. Went with my daughter on Sunday night for ice cream cones and ordered at the drive thru. The machine was down, but they could make milk shakes... That was useful, but not what we came for. 2. My kids ordered a Sprite and an unsweetened Iced Tea on the app for pick up the other night. NO iced tea... no option for a refund. Their only suggestion was a soda instead. My son hasn't drank soda (sugared or diet) in several years. He ended up taking an extra Sprite for my daughter to drink later... and wasn't thrilled that this was the only option available/offered. 3. My daughter is lactose intollerent. When the kids order on the app, it's usually buy one burger at full price, get the second for twenty nine cents. They customize the order, deleting the cheese off of the second burger. On the last few occassions, the burger has come with cheese on it... despite the "custom slip stuck to the wrapper clearly noting it was to be cheese-free. In the case of #3 above, my daugher has taken pictures and called corporate. I also have the phone number of the local regional manager on my phone. I've left messages... She's spoken to corporate customer service who kicks it to the regional manager... no further response to either of us. I will also note that problem #3 is not exclusing to this location and has also happened in West Springfield... and more of those burgers have gone in the trash can than eaten. Oh... and I've also ordered Bacon Double Cheeseburgers on app and received them with no bacon. McDonalds is no longer an inexpensive fast food restaurant. While it's convenient, they continually do not have their act together... nor seem to be concerned about correcting their faux pas. read more

You will be sitting the drive thru for 20 minutes just to speak to someone to place you order and then wait another 10 minutes for your food. Ridiculous. read more

Ice cream machine has been down for two years so no soft serve ice cream or milkshakes EVER! Electronic menus were down the last two times I was there. I ordered a double cheeseburger combo meal and got a 2 cheeseburger meal. The receipt was correct, but they bagged the wrong items. Staff is always friendly though I will give them that. read more

Not messy employees aren't bad service is ok chicken sandwich not the same, ketchup tastes weird the place was clean.

This is the most disgraceful McDonald's experience I have had. After a long treacherous road trip through snow, ice, witnessing multiple fatalities on the way, all that kept me going was the thought of a crunchy, cheap, creamy - MnM McFlurry. However, upon arrival, I was told this McFlurry was SIX DOLLARS. "Okay fine" I decided to get it, thinking "this will be my last McFlurry" (because its too expensive now). When I received said McFlurry, it was bleak white, with no sign of MnMs, where usually they sit on top in a glorious pile waiting to be mixed in and turning the whole thing rainbow. So I left the drive through and went inside to ask for more MnMs. I was given a cup of BIG MnMs! Everybody knows the integrity of MnM McFlurrys rests upon the mini MnMs, which are FAR superior in both texture and flavor. Sad. read more

McDonald's - mcflurry in question - Fast Food Near Me - Enfield, Connecticut

I get that McD's doesnt often get the benefit of positive Yelps but had to put one up here because the folks at this one have repeatedly been super nice. Its not a super busy McDonalds so we occasionally come here when my daughter is hankering for some nuggets. Today 10/2/2020 she was really hoping to pick out a specific happy meal toy, and when we asked for the particular toy, the manager didnt have any so opened up the display case and gave her ALL the displays! Such a simple little gesture made it "the best day ever" for a 4 yr old. Then we picked up our "nuggs" and the dude with the cool hair was also crazy nice and polite...and not just because he had to. Refreshing when the fast food team is making the most of their day in a good way. Thanks all! read more

I went to the mcdonald's today young ladies scratch what the pink and blonde hair and the manager gave me mayonnaise and a nugget box so sad

This is by far the filthiest McDonalds restaurant I've ever seen. Bathroom trash overflowing, mirror filthy, floors with crusted dirt in corners, cobwebs & trash all over outside of building & trash all over parking lot. It's bringing down your reputation. read more

This is our go to McDonald's. My son absolutely loves Happy Meals, and he does not get it very often. But when he does, he is the happiest kid on the block. The drive thru is normally our thing. I have not sat down at the restaurant so I can't really write a review on that. The drive thru is always quick. They are very rapid and always nice. I have never had an issue here. The food is great, but who can deny that McD fries? They are just mad tasty. Now they serve fruit with their meals, it just makes the meals all the better. Honestly, it's a pretty decent meal for a kid! My son destroys the six piece nugget meal, and he's only three. My husband and are paleo eaters who cheat every once in a long while, so we don't get many meals from the place. I steal a fry here and there . read more

I went to this Mcdonalds on my way back to school after moving all day for a $1 large fries. It wasnt busy in the drive through so I did not have high expectations about the quality of my fries. let me tell you, i was so incredibly wrong. i kid you not these were the BEST, HOTTEST, CRISPIEST FRIES ANY MCDONALDS HAS EVER PRODUCED. perfectly salted. made fresh. dunked in honey mustard. i was close to tears because of how good these fries were. whoever made them needs a raise. whoever trained them to make them that way also needs a raise. beautifully done honestly. read more

Dear, Sprite. You fill a whole in my heart that nothing else in the world has been able to do. Thank you. I love you. Even though you turn my insides into electronic... I will continue to come back to you because you make me feel something. I love you, babe. read more

Getting very aggravated with this McDonald's, past 2 times the messed up my order, and had to go all the way back to fix it. Not that hard to focus on your job, to take care of your customers. read more

After the Fourth of July celebration, My friends and I decided to get some late night eats. We drove to this McDonalds at around 11:00 knowing it was a 24hr location. We sat in the drive thru for over a half an hour. Not exaggerating...We already came all the way there and wanted our food, so I turned the gas off and waited. My friend actually ran up to the window and asked what was taking so damn long. They were understaffed, still they should have closed if they really couldn't handle 3 customers. By the time it was our turn to order ( there was no speaker and only one window open) They were apparently all out of meat and only had a tiny bit of other stuff left. We had to change our order around and haggle with her, but after all that, we payed 7 dollars and made off with 2 10 peice nuggets, medium fry, and a mc chicken. At least they gave us a good deal for making us wait so damn long. read more

Every time we go through this drive through the staff are pleasant and welcoming. We ordered a mobile order from another location and it never came out to curbside and when we went in, they ignored us. This location honored the order and were very accommodating. read more

This McDonalds is a McDonalds on the Massachusetts-Connecticut border. It's there to get those people who decide to take 5 up or down rather than 91, or suburban Longmeadow types. It's a McDonalds. The food is McDonalds food. They don't have a playplace anymore. Otherwise it's McDonalds. McDonalds. read more

WOW! Never again~ workers on phone IN LOBBY restaurant swearing on phone and talking IN Lobby with other workers and YES swearing yet again Like a CIRCUS... Place just remodeled and dirty. Was with my family of 4 Just terrible! read more

Came here the other day and ordered an artisan sandwich. They told me I would have to wait a few minutes and to park on the side... Then a few minutes became over 15 MINUTES! Slowest Mcdonald in town! read more

This was the worst experience I've ever had with a fast food restaurant. I don't usually eat fast food a lot, but because we needed food in a pinch, we decided to stop at the nearest fast food place. When I walked in, everything was chaos. The workers were complaining. One had burnt herself and was seeking attention for it, and one was concerned about a CO2 leak in the back. They were aware there weren't any carbonated drinks, yet they kept selling them. When the food came out, the chicken nuggets were way over cooked, and the fries were as well. The barbecue sauce was also expired. The cheeseburger was cold and the cheese wasn't melted. The only decent part of the meal was the crispy chicken wrap. read more

This McDonald's is ridiculous. made the worst nuggets I've ever had and FORGOT THE SAUCE. Terrible. The nugs were so soggy and gross. the only reason I would ever go there again is if chick-fil-a is closed. Chick-fil-a is the GOAT! Shut this McDonald's down please they are so terrible. read more

You could not ask for more slower service then at this McDonald's. you have to order at the window which then takes time for them to make the order to give it to you. A 30 second order can turn into sometimes five minutes read more

Absolute WORST experience. Drive thru line took forever this morning. Multiple wrong orders I was told. Couldn't get a sausage biscuit and a coffee with cream and no sugar correct but unfortunately I had already driven away when I discovered this. Wasted more of my time by driving back to get correct coffee. Betsy, purported manager could have cared less that they had wasted my time. Biscuit was cold and tasteless and the coffee bland by the time I could enjoy. Not worth the $3.07 or my time. Will not stop here again. read more

The female manager was sitting down at a booth while she yelled loudly at staff to stop talking to eachother and start working. The manager was yelling so loud that I actually got up and left as I could not even stand to hear her yelling anymore as I trying to enjoy my lunch. The restaurant had 5 other guests there but it was a slower time but she still should not be so loud. She was also complaining to staff about someone who called out and said she was now annoyed she had to call people to come in early. Very unprofessional. read more