All I've been wanting is a shamrock shake and their machine has been down, I'm so devastated. It's an MSU staple and I have always gotten my food fast every time. Workers are kind. Nice to sit inside second floor read more

Genuinely the worst service I've ever had. Couldn't finish a sentence at the speaker without getting yelled at and not a single worker said a word to us, just handed the food and closed the window. read more

I wouldn't know how food or coffee taste because after waiting for 10 minutes I gave them tickets and they were moving as slow as turtles. Will never come to this location again. Worst experience ever!!! read more

Shit customer service. If you guys dont want to do curbside just dont have it as a damn option. Waiting almost thirty mins, I had to walk in. IT WAS JUST SITTING THERE GETTING COLD. Even ordered ice cream. Melted now. Rude bs lazy mfs. Dont go to this mcdons go to the one in okemos. Place pmo read more

they never make the right thing. I ordered last year, and it was wrong, I waited and ordered again today, and it was wrong. They are horrible. I use door dash and you cannot complain or get a refund. read more

This McDonald's is by far one of the worst I've been to, and that's not an exaggeration. The food is consistently cold and never fresh. The overall experience is unpleasant. They're charging me for a water cup and all my extra condiments, which is ridiculous. On top of that, the staff is extremely rude, showing a clear lack of proper customer service training. The atmosphere is just terrible overall. read more

literally never order mcdelivery if you want your food on time, reasonable prices, and half decent customer service. i was trying to grab a late night bite after the bars, and due to the time, and the choice to stay off the roads, thought it would be a good idea to order mcdelivery (not to mention it was the only option given doordash stopped delivering at 2AM. SINCE WHEN?!?!). but no, i placed my order at 2 am thinking it would arrive in 30 minutes MAXIMUM. boy was i incorrect. it is currently 413 AM and im STILL waiting for my food. i tried contacting doordash delivery services to cancel my order and issue a refund , but the woman basically told me there was nothing i could do, considering her nor i could reach the dasher. i was told she wouldn't be able to give me a refund and to just wait for my order. i'm honestly peeved, and maybe my issue is more so with doordash, but shame on mcdonald's for partnering with such a bum delivery service. i know for certain i will never again be getting mcdelivery. good riddance. read more

Food is moderate, I'd rather drive just a bit down the road for the Okemos location. Staff is rude. Customers in the PM are always hammered college kids, so it's a very overwhelming and loud atmosphere. read more

Never doordash from here. I ordered at 11:30 now it's 1:13am and it says it won't come till close to 2am. Update it finally cam it's 5 2:56am I didn't get a refund read more

McDonald's - The bag was soaked half of my drink was gone the food was really cold and I didn't receive an item - Fast Food Near Me - East Lansing, Michigan

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Most consistent McDonald's I have ever been to. Pop machines can be flat at times. Staff is always friendly and try their best during the lunch and 1am rushes. Drive-thru can take forever but it's expected at this location. read more

McDonald's - Fast Food Near Me - East Lansing, Michigan

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Terrible! Ordered before a friend and he got his food while I waited for an hour with no response from employees wasting my gas and they said the app doesn't take orders past a certain time when like I said I ordered before my friend. Still no refund yet! read more

With an empty lobby, waited 18 minutes for a chicken sandwich and fries. Three managers were present, two hours f which were just walking around doing very little. When my order was ready, one of the managers bagged it and dumped my fries upside down in the bag. I watched them do about 25 drive thru and door dash orders while I waited. Manager was very nonchalant and unapologetic about the wait. I would give zero stars if I could. Terrible service. read more

There are not often high expectations for fast food restaurants, though this McDonald's location definitely lowers the bar. They have terrible service and awful wait times. They consistently get orders wrong and the staff is not very friendly nor understanding. I would gladly drive farther if I had a chicken McNugget craving. read more

Maybe I just went at the right time of day because I'm ridiculously happy with my experience. Got right through the line, very quick, food was hot and prepared like I asked, customer service was on point. Not one complaint. You don't get a lot of good fast food restaurant experiences nowadays. Keep it up! read more

Claims to be open 24/7 but is not. Just update the hours man. Would save people time.

I went and asked for a McDouble imma show you what I got because dear lord I wouldn't feed this to a pig. read more

McDonald's - McDouble, dried and sealed on the outside looks like someone took it out of the trash can - Fast Food Near Me - East Lansing, Michigan

Okay O thought the McDonald's on old 27 was bad and then I came here! The lady totally ignored everything I asked for and gave us... I don't even know what the order was she gave us! read more

Almost every time I use this McDonald's drive-thru, the food I am given does not match my order. On my most recent visit, I ordered a quarter pound cheeseburger meal. When I arrived home, I was surprised to find a Filet-o-Fish and a McChicken sandwich meal in the bag. I would strongly recommend verifying the food you are given matches your order before driving off. read more

Found a bolt in my food. Something you would put into a wall. I am disgusted and will not be going back for a long time. However I did get my money back and the manager handled it the best to his ability. This will not change my mind and I have no desire to spend my money here. read more

McDonald's - Fast Food Near Me - East Lansing, Michigan

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This store is one of the best ones in the area. Quick service, friendly workers, and above par food for the quality standards of mcdonalds.

never go to this one if you HATE when you don't get all the food you paid for. this is the SECOND time i have ordered 2 fries and only received one. can y'all not READ or something?!?!?! i also have proof too which i will provide below bc when i came back the manager told me no and that i ordered 1 so i'd have to circle back again and PAY FOR ANOTHER ONE IF I WANT ONE. DOES THIS NOT LOOK LIKE I AM MISSING A FRY BASED ON MY RECEIPT AND PHOTO OF MY BAG WHEN I GOT HOME?!?!? but i guess i'll be easy on them because they're college students? but then again it is simple math. y'all cant do simple math? i think it's because the business is ran by an incompetent manager. who i bet doesn't even know what the word incompetent even means. I'd rather talk to a 5 year old who does not speak english then communicate with these people. Do better. If you can. :) read more

McDonald's - the receipt for the meal - Fast Food Near Me - East Lansing, Michigan

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Worst service I've had here. I went through the drive-thru and first off they took forever to even realize I was there. Then when I got my food home, my Big Mac was missing it's middle section and the bottom of the bun was so burnt that it ruined the taste. I understand accidentally forgetting to put in the middle bread, but knowing serving burned food is unacceptable. I won't be returning. read more

McDonald's - Fast Food Near Me - East Lansing, Michigan

Slow slow slow, they make you pull into parking spaces and wait for food. I've waited for nearly 20 minutes before to get 2 mc chickens.

Mark was excellent in customer service at 2 in the morning. I was so happy to see a McDonald's around the area open 24 hrs. Keep up the good work! read more

This is the worst McDonalds I have ever been to. Last week I ordered my food and waited in the drive through line for 38 minutes. This morning I thought I'd give them another chance, I go in and order a sausage egg McMuffin and a parfait. I get my food after waiting for 19 minutes. I take the bag home because I'm so furious about the ridiculous wait time. I open that crisp brown bag and find that there isn't egg on my sandwich and I wasn't given a parfait. I went back and they gave me a refund for my parfait because they were out (failed to tell me that sooner). And they did absolutely nothing about my sandwich. If I wanted to wait this long for terrible food I'd go to Applebee's. read more

Five stars for a McDonald's? Yes, but only because their coffee is so darn good. The absolute, hands down, no holds bar, best coffee around. If their coffee could talk it would say, "I'm delicious," but coffee can't talk, that's just ridiculous. Now let's compare. Tim Hortons coffee just tastes weird, like it was burnt, then got cold, then rewarmed in a microwave. I've had the Pike's Place from Starbucks and it isn't bad, especially with cinnamon. Dunkin Donuts is good, but for the price and taste, McDonald's has everyone beat. This review can apply to virtually any McDonald's because their coffee tastes just as good in NYC as it does in Detroit or East Lansing. This particular McDonald's is always clustered with hungover students in the morning and drunk students at night. Sometimes the service is quick, but most times not so much. They also play the worst 80's and 90's music imaginable. My last two visits I had to endure the musical styling of Alannah Myles in the song "Black Velvet." But to be frankly honest, I'll make concessions for their coffee. Plus, this McDonald's has a second floor which is quite a novelty. Prices are relative per area, for example, a cup will be more expensive in a big city or a nice suburb. So even though a medium cup will run you $1.19 or $1.26 out the door in East Lansing, expect to pay a few cents more or less elsewhere. read more

They did not give me my Dr Pepper they had ice in my cup when I asked for no ice they gave us on one of the hot black premium roasted coffee and the lady was a bitch read more

Some of the best McDonald's workers I've ever seen. They are always polite and working hard, they deal with a lot of rude and intoxicated college kids but stay cool and work efficiently. I've had nothing but good experiences here and would recommend it over any of the other fast food in the area read more

Awful. They're system is down I understand that, but why would I wait 1 hour to get my food when the car ahead of me left 20 minutes prior. I walked inside to check on it only to find that the food was sitting on the counter for 15 minutes (the amount of time it took for me to stand inside and no one acknowledge my existence before giving up and going back to the car to wait even more with no answers). And I still didn't receive everything after 3 separate trips to the car when I only got 2 meals!! Clearly a complete lack in leadership and organization. read more

never once have received the correct order, and also had to wait over an hour for a large fry and drink! absolutely ridiculous. staff is very rude, and service is very poor. this mcdonald's is supposed to be open 24 hours, and every time i go past midnight they are closed. being a popular franchise if you say you are opened 24 hours then BE OPENED 24 HOURS!!! or just change your hours to the correct hours it's not that hard. read more

this is the worst establishment ever. They ran out of fries and chicken nuggets. If you know that you're a busy restaurant maybe be better at ordering more product. Especially fries, your trademark. I'm never coming back. read more

My roommates and I have been to this McDonald's many a time. Whether it be for the late night hunger that strikes coming home from the East Lansing bars, or just a quick snack, this McDonald's always seems to satisfy. We love using the McDonald's app to get fantastic deals on the food, which helps when you're on a college budget. The location next to Cedar Village apartments makes it super convenient as well. The staff is always friendly, as well as helpful, and the food comes out rather quickly even on the busy weekend nights. My roommates, as well as myself, will be returning guests for many years to come. read more

I will be honest, I've never had a problem with this McDonald's . I used to work there, that was until today. They made me wait I kid you not about 40 minutes while they kept handing out other people food who came after me when I just ordered 3 mcchickens and some large fries. I thought it was a joke, then I asked for my money back and they ignored what I said and just told me to pull forward. Worst service I've ever seen in my life. read more

Every single time I come to this McDonald's I use the drive through. I never get to order because they tell me they are only taking cash and cannot take payment from cards. It drives me crazy and I'm bummed because it's one of the few locations in the area open 24 hours. I am going late at night so does that make a difference? I don't know if it's even worth driving there any more only to find out they aren't taking cards again ‍ read more

This mcdonalds is by far the worst mcdonalds I have come across. The last 3-4 times I have done business here the service has not only been ridiculously slow, like a 15-25 minute wait slow, but they also never seem to get the orders right. When I came earlier today the store ran out of fries and nuggets, evidently the two things I came there to buy. Thats ok, i just ordered a burger and hashbrown instead. After a near 20 minute wait I noticed them handing out fries to other customers. Needless to say I will not be coming back here until something changes. read more

So the line is always long as hell, which to be fair is normal for a college town. But twice when I've been there there was no chicken ok my snack wraps and my food was cold. I still come here just because bad a college kid where else am I gonna go? read more

it's absolutely unbelievable the poor customer service at this place. the anger and rage from the workers is insane. was absolutely disgusted, practically got assaulted by a worker there when i was trying to return something to them. then refused service?? 0/100 stars read more

every time I go here I get the worst service, I never write reviews but they never have anything and the food is terrible they always run off 2 people and last time I went to the breakfast at 4:30 they told me they weren't taking orders because they needed an hour to prepare for breakfast. read more

The food is typical McDonald's food. Nothing more, nothing less. The service, although not much is expected as it is fast food, is below par. I have found the workers to be rude and abrupt. read more

Everytime I come to this location I wait longer than if I were at a sit down restaurant...no exaggeration! I won't be back.....