Really nice McDonald's. They decorate for all the seasons. A lot of details and often there are flowers on the tables coordinated with the holidays. read more

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I wish I could give them zero stars! Some of the employees are very nice but the ones who give you your food are the RUDEST! The short Spanish woman manager is the WORST gremlin in there! I order a LARGE fry and receive a small fry in a large container! Then when I express my dissatisfaction, they nastily tell me they can't fill up the fry! I used to frequent this location EVERY day! But I REFUSE to spend my money where I'm NOT appreciated or valued! I REFUSE to frequent this location and tell EVERYBODY I know to avoid this location at ALL costs! AVOID THIS LOCATION AT ALL COSTS! read more

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McDonald's is my teenager's go to. They love there Chicken Nuggets and French Fries. My son loves to get the Oreo McFlurry and my daughter always gets the Carmel Frappe with extra Carmel. I really don't eat McDonald's or to much fast food but McDonald's sure comes in handy when I don't feel like making dinner. Over the past years McDonald's has become expensive but I guess that cost of living went up and you're definitely going to pay for the McDonald's arches. read more

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The food is kinda good and service I got a ice cream Oreo McFlurry And Large fries .

Service very slow, the coffee was not exactly as i ordered. The sandwich looked not attractive. read more

Updating my review from 0 stars the past few years... to five. After pleading to Corprate and store managers about the poor service for years, I am happy to finally see a change in quality and service! Whatever leadership changes or training changes they've made here in the past few months is really paying off, thank you for making this establishment great again. I was about to change this review a few weeks ago with general good service but hadn't had the chance to. Tonight however, when I ordered a sweet tea with lemon, they were apparently out of lemon. As I approach the pickup window, the manager is there with a cup of lemonade next to my tea, apologizing they are out of lemons and handing a small cup of lemonade to add to my tea. Now that's a great attitude and that's amazing service! I hope you're reading this compliment and I also know that without a doubt, you can continue to make more customers smile with your smart and caring business decisions. Great job and thank you again for improving lately! read more

I literally ordered my food at 9:50. It's 1048 and they're just about to deliver it. Good job sarcasm.

Finally a worker that understands English im shocked competent workers work here the Seymour location can learn a thing or too from this location number 1 there food sucks at Seymour and number 2 the only reason people support that place is because it's cheaper then all the other McDonald's but the quality at Seymour sucks I'm glad someone can finally understand English at a McDonald's you don't have to repeat things 3 different times just to find out you don't have your Order it might be a little bit more expensive then Seymour but it's definitely worth it if you want your food cooked properly and by someone that understands English this is your place to be. read more

Bad service, cold food, just the worst Macdonald.. I'm asking for a Qtr pounder whit cheese no onions, they made wrong, No cheese whit onions.. read more

McDonald's - No onions - Fast Food Near Me - Derby, Connecticut

Really Macdonald's on Division Street in Derby. Your only job is to take my order and pack it up correctly. It's not rocket science. Got home and missing two cheeseburgers. Drive all the way back and the manager tells me she'll help me this time and I should check it before I leave. I told her I would have if they didn't pack the bag so full that you can't even close it. Spend forty bucks for food and you think I'm gonna drive all the way back to steal two cheeseburgers. Give me a break. That's shitty customer service. McDonald's read more

McDonald's is good for a Hamburg and the Coffee is always great. I also like the the one on Division St. in Derby.

I order a simple macchiato HOT 1st they try to give me a caramel, I told them I wanted a regular Hot... they gave me an ice macchiato instead... the workers there can't read or understand English, one of the worst customer service I had in years. read more

I dont blame the employees for being high during the night shift but they could at least get the orders right and keep the line moving. waiting 30 minutes in the drive thru isn't enjoyable, and neither is cold food read more

I ordered a blue rasberry slushee with extra blue rasberry syrup. And that is what is on the recite from door dash attached to the bag. However I received a pink lemonade slushee. I called 4 times and was never once answered. read more

McDonald's - Fast Food Near Me - Derby, Connecticut

Nice staff, but the most inefficient and painfully slow drive-thru of any McDonald's we've ever been to! I always believed that the point of a drive-thru is for speed and convenience - this location offers neither! Recently remodeled, this McDonald's has a "dual lane" drive-thru...which is the worst idea ever! It creates tension and aggravation when the lanes need to merge...this staff has always had enough trouble simply trying to manage a single lane drive-thru. After wasting 20 minutes of my life sitting in line, I decided that I will never come back to this location (I've given them too many second chances and they fail every time). If you're in a hurry, visit the location on Route 34 in Derby instead! read more

We don't usually frequent McDonald's, but sometimes we'll grab dinner in a pinch. This particular McDonald's is consistent. Consistent in getting orders wrong and missing items. Every single time we've been there the order was both wrong and they failed to include at least one item. Even though it appears to be different staff when we do go there, the poor service and lack of attention to detail is consistent. If we must have McDonald's, we will drive to the McDonald's on rt 34. So far, at that location, they are faster, the food looks like the food in the advertisements, and the orders have been correct. Is that too much to ask? read more

The service here is amazing. I dont expect much from a McDonald's. This place is always busy and i see the workers all busting their butts. Its refreshing to see people actual care about the work they do. read more

Worst. McDonald's. Ever. Slow, inaccurate orders, and completely random serving order. I waited 20 minutes for a small simple order while people who ordered after me were served. Unbelievable read more

I got there a 1:34 waited in line at the drive thru paid for my food at 1:50 got a big box number 8 no dipping sauces and barely warm food. I called to speak to a manager and no one picked up the phone. DO yourself a favor do not go to KFC in ansonia there is a better restaurant down the street called popeyes chicken. read more

I stopped eating unhealthy so I don't get food from here. I do however get food for other people because they were tired of getting their order screwed up by Taco bell across the street. What the hell?Are all you high school kids going back and forth between these jobs? You people are continuously screwing things up WHY? WHY WHY WHY WHY WHY? I don't get it. When I go to work I do my job correctly or I get fired. You guys screw up and you go to Taco Bell Or Little Caesars or to the next thing down the road and you make the whole area a sucky place to get food. God, I am at the point of having to leave the whole area just to get something to eat. It makes me think that there was a toxic spill in the valley and it got into the water supply somehow and it effected the minds of todays generation,because you guys AND your managers don't give a crap about anything. read more

Every time I go to this McDonald's I have terrible service. They forget at least one thing though often times more than one thing from every order. I highly recommend you steer absolutely clear from this McDonald's. read more

I like this McDonald's. Probably because I come here late at night and not during the morning rush. My mom does and she said they have gone downhill. They never make her coffee right. They make my dinner correctly, even when I ask for the BBQ burger without sauce. I never really had a problem with this location. They can be a little slow sometimes, but that's about it. read more

Update to my previous review: This location is completely re-done (including the parking lot) and it looks wonderful. Clean, modern inside and no sticky floor! Order at the front and they bring you your order to your seat. Good job, McDonald's. read more

So apparently they have increased their prices. I don't eat McDonald's that often but when I do I get something small because the quality is very poor but it works when your in a rush. I bought a double cheeseburger and small fry and paid $6.86. These same two items were a little over $4. I don't understand why they think their double cheeseburger is worth $4 by itself. Everyone eats at McDonald because it was cheap. Now with these prices your better off going somewhere that has good quality food. A couple examples are Merritt Canteen in Bridgeport and Danny's drive'in in Stratford. For the same money you get a good double cheeseburger with the works. When I got home the cheese wasn't melted so they gave me a cold $4 burger. I won't write about the service here because after reading other people's comments it's pretty clear the service isn't good. I don't want to hear excuses using the pandemic as the reason. McDonald's is a fast food power house that is slowly dying. These new prices will not help them. read more

McDonald's - Cold burger with unmelted cheese - Fast Food Near Me - Derby, Connecticut

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McDonalds has good coffee. That's the reason I am willing to try. Well, I tried. I tried to give my money to this McDonald's. This McDonald's clearly wasn't interested in serving me or the people waiting with me at the register. Inside register was unmanned - we waited. A person in a McDonald's uniform walked up and did something on register and walked away without even acknowledging the customers waiting. I left. The drive-through did not seem overly busy. If you like fast-food, I suggest you try another restaurant or another McDonald's location. Clearly this one looks nice but can be bothered to help customers. My advice is skip this place. read more

I can't give less than 1 star. This place deserves 0. Every time I have come to this location since the remodeling the staff has been rude and the overall service poor and way too slow. Prepare to wait in line for 20 minutes just to have your order taken and wait another 20 for your food, and that's on a slow day. read more

I received an email and an alert on my McDonald's app. 2 for $5 What a great deal! That was on November 30th. Participating stores only. I go to my favorite McDonald's which is on Division Street and Derby Connecticut to see if they're participating the drive-thru menu clearly states 245 with I go to my favorite McDonalds which is on Division Street in Derby Connecticut to see if they're participating the drive thru menu clearly states 2-4-5 with some choices I pick from and order. The cashier alerts me of the price and I said no that's incorrect I'm ordering from the two for five menu and she says it's no longer a promotion. So I told her I received the information in an email and the App I'm looking at it on the menu board she replies we're not doing it here anymore, the promo is over, it's not coming up on my register . Wow 24 hrs poof gone. I said okay thank you but no thank you. And then she kept yelling into the microphone can I help you but I was stuck in the big line... False advertising all the way around very very unhappy I won't be using the app anymore there's no point and it won't be the first time I tried to get the ice cream special in which they said there was no special and people earlier during the day received the special that's why I went there they need to get their promotion straight and stop picking what's convenient, just because they are understaffed. read more

Food's fine, location's fine, but in today's day of the coronavirus the person taking the money was wearing a mask pulled down to her chin. It did not cover her mouth or nose. It's enough that we all are required to wear a mask in public now, but when working in a restaurant it needs to be the most basic of task. I even said something to her about not wearing the mask properly and her response was, 'I know'. :( read more

Anyone leaving negative reviews for a mcdonalds is a rediculous person. I'm a night time customer and the manager here runs the drive through and is one of the most patient and polite people you'll ever meet. Sorry they burnt your mcmuffin bun, what do you expect for two dollars? You're eating at mcdonald's, the conveyor belt of processed food. read more

I don't always have bad experiences here, but today I did. The service is ok, (tho they frequently get my order wrong). The food is terrible. I ordered a Southwest salad with grilled chicken yesterday from this location and the first piece of chicken I picked up with my fork was slimy and discolored. It did not look right at all. I've added a photo of it to this page if you browse photos...My fault for trying to order something healthier from McDonald's...Won't try that again! read more

McDonald's - Gross, slimy, discolored "chicken" in my Southwest salad... - Fast Food Near Me - Derby, Connecticut

I would give this McDonalds a lower score if I could. I was in the drive-thru at least 10 minutes before I was able to order. It was lunchtime on a Saturday so not unusual. I order a Quarter Pounder w/cheese meal. I get to the first window and two of their staff are laughing and talking to each other paying no attention to the window. One girl finally comes to the window and just stands there. I finally ask her my total she tells me $8:18. I pay and drive up to window two and wait......After 5 minutes the girl come from the first window appears and asks if I ordered3 cheeseburgers. I tell her no and told her what I did order. She then says"Well I read it back to you and you said yes". WHAT????? The only thing I said was how much is my order. I tell her she never asked that and I never told her anything like that. OK so now she goes to get a mgr who asks what I ordered and then says ok well we're making it now. It's lunchtime!!!!! Should they not have items ready. They are supposed to be a fast food restaurant!! I asked for my money back she walks away and takes her time and finally comes back with my money. The staff at this McDonalds is incompetent and they have zero customer service skills read more

This location has been totally redone! Come see what a brand new McDonalds is! Great drive thru service! The coffee is the best and cheapest around. read more

I went to the McDonalds on New Haven ave in Derby, CT and it clearly states there is a deal two for $5. So I ordered the Big Mac with the 10 piece nuggets. I get my order and there is only a Big Mac. Now when I got my receipt it said Big Mac $5.39. So figure that was the meal with the nuggets. When I looked at my bag and told them what I ordered the manager said she had to charge me $1.00 extra for the nuggets. Once I got home I realized I just paid over $6.00 for a meal that should have cost $5.00 pulse tax. Never going to this Mc Donald's again. read more

Their food is awful. Poorly put together and they need help in assembling their sandwhichs.

The management is so helpful and friendly. They went above and beyond to help my son complete his monster truck collection! Thank you.

fuck this place. made a uber eats order and didn't even have it ready and it had been 30 minutes.

This WAS indeed one of the oldest and most run down McDonald's in the area. I agree with other reviewers. However, for those unaware, it is currently closed, being torn down and replaced with a brand new shiny McDonald's. The owners clearly knew the facility was past it's prime and have worked with Derby for almost a year to get to this point. I suspect late falls you'll be pleasantly surprised. read more

I'm only writing this because that 1 star review doesn't speak for this place. Been going here for a decade (from Happy Meals to Big Macs) and it's always been as good as it can be for being a McDonald's. When there is a long line someone usually comes to help on another register. The drive-thru is quick and the mornings are full of old-timers who honestly give the place some warmth. Also they were voted best fries for a bunch of years haha read more

Fries are always cold and not fresh. I ordered a milkshake at night and the man wouldn't hand it to me until I paid because he thought I would drive off without paying he said. read more

My son and I sat for 15min waiting for our food that we ordered from the kiosk. In the mean time the girls behind the counter handed out about $40 of food to all her friends for free! I had to go up and ask for our food which was now cold. Great Experience! read more