worst service ever!! only person in the entire restaurant and the kiosk not working. The 5 people behind the counter too lazy to take my order said use kiosk which again doesn't work. manager instead of taking order proceeded to clean the kiosks instead of yet again taking my order. Not only has your food fallen below par your customer service is beyond awful!!! read more

Very poor service. Everytime I come here at night they say everything is broken. I always want a shake or frappe but every single night its broken. Typical trash mcdonalds with lazy workers. Last time attempting to go here. Hopefully this location closes and puts something better. read more

I ordered curbside. Waited 30 min for no one to bring it out. I went to pick it up through drive through after 40 min of waiting. And received cold food. read more

Order food thru mobile app and was on drive thru to pick up and told me to go park and down my vehicle to get my order. This is so inconvenient read more

makes sure that the pickles they put make it the right way as a big mac it's supposed to put 2 pickles not alot thank you read more

McDonald's - we found out they put 11 pieces of pickles on my wife's big mac - Burgers Near Me - Delano, California

Had to come back again because they forgot to put patties on my burger. How do you mess up that bad. Rochelle didn't even apologize , looked annoyed. I had to drive back for something so dumb. read more

McDonald's - McDouble with no patties - Burgers Near Me - Delano, California

Wow they need to screen there workers. Went to the drive thru. Placed an order. Food and a coffee black 5 sugars. Drive onto the freeway and found out the put freaking cream in my coffee. How do you screw up coffee. The kid working the window didn't know his head from his arse and acted like he didn't want to be there. Asked for a stir stick for the coffee and looked at me like "I don't know what that is." He had to ask someone. Common buddy it's not rocket science. You been there how long. ¯\_(ツ)_/¯ Get a clue it's fast food. I can't imagine if you got a real job where you actually have to do physical labor. How hard is it when it's black coffee. You pour in a cup put a lid on it and your done..Easy. Black coffee. read more

I'm a mobile order kind of person and every time I go which I live around the corner I'm ordering while I'm getting in the car to make sure it's fresh by the time I get there , however when I get there the food is still cold , stale and sometimes missing something I ordered . I can't give it a zero but we're definitely giving it a 1 read more

This is going to sound crazy on so many levels so just bear with me. I was on a road trip with my wonderful mama and she saw a billboard advertising the return of the McRib and she literally started hollering to stop at the next McDonald's we saw on the road. I started laughing because I thought she was joking, but then I decided to call her bluff and this location was at the very next exit. Turns out she wasn't joking. Go ahead and check off the first box of insanity right there. Apparently she has loved these nasty pork-ish, rib-shaped glops of mystery "meat" and "other ingredients" for decades and, since she lives in a very small rural Southern town back East, she informed me that only certain states were "lucky enough to be getting the McRib back" (her words exactly). We were in California and inexplicably, it is one of those "lucky states" (her words again, not mine) so we stopped to get her a pork patty fix. I'm writing this 5 star review for a major franchise fast food joint because the employees and manager and cleaning staff and cooks here deserve it. The place was spotlessly clean with several bussers constantly wiping down tables and booths. This place was sparkling from the soda dispenser to the floors. Next, the employees were genuinely helpful (showing us how to use the fancy new self-ordering machines) and eager to welcome us in for lunch. There was a big crowd inside, but the lines moved quickly because everyone was well trained and efficient. If you place your own order at the new touch screens, remember to take a number out of the side pocket and place it on your table. Someone will deliver your food to you when it's ready -- because a McRib and a super size order of fries should be a classy experience. I didn't like how the iced tea wasn't self serve, instead I had to go up to the counter and ask someone to fill it up for me. It was a minor annoyance but again the staff was SO good that as I was waiting for the employee to fill up my tea, I had THREE others ask how they could help me! And this was a roadside McDonald's! I haven't eaten at a McDonald's in years so I cannot speak about the food quality or if it was better or worse than other locations, but I had a nice salad and some chicken tenders and it tasted good and greasy. But of course it tasted good, it was salty fast food and everybody loves fast food. They gave me two giant sides of high fructose corn syrup for dipping (I refrained), but sauce lovers would appreciate that. They also are stingy with the napkins and ketchup packets here so ask for extra. I was so impressed with everything about this place that I told the manager what a great experience I had, and I think I'll send an email to the corporate office too. A great, clean, friendly and fast place to stop. And yeah, Mama tore into that McRib but when she was finished said that she never, ever needed to eat another one again in her life...like, EVER. read more

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Customer service is missing in this place!!! they clearly don't care about customer a worker there named nick was very rude to a teenager I could not believe my ears. They don't ask you if you need any help when you stand up there. We have to get their attention and they answer with a rude attitude. They pay more attention to the drive through customer and ignore the ones inside. Don't waist your time here unless you want to have a bad time. read more

This place doesn't deserve a star. The Night Shift is horrible! No customer service. They don't even bother making eye contact with you. I can't hear them most of the time because they talk to the cash register. Management needs to step it up in all honesty. If management can't get it right...corporate needs to do something. Also, I ordered coffee through the app once, and waited 15 minutes to pick it up given that it was 8 cups (all black), and I stayed waiting for 37 minutes! I got so frustrated that I ended up leaving. I wouldn't recommend this spot at all! I hope someone makes a difference there. read more

This McDs doesn't know how the technology world of the McD app works. They closed the drive in window And refuse to take food to number spots outside All the people inside trying to order and the staff is in chaos and after waiting 20 minutes to get to the manager I was discriminated against. She gave the person in front of me her order from her error code and she saw my error code was the same but she refused to give me food and said I had to go to end of line and order Go to Cecil Dr. Smarter Friendlier Manager rude. At woollomes Had to go next door to Taco Bell to get food. read more

food rarely good mostly accurate service is shit totally rude bad service specially at night

This nice, handsome gentleman is excellent in terms of customer service. Helped me pick what I wanted and recommended various items to me. Everything inside was spotless and clean. I will definitely reach out to corporate and let them know how satisfied I was with my visit. Super nice and helpful young man even let me get a picture of him. read more

McDonald's - Consent to take the photo. I came out in the reflection. - Burgers Near Me - Delano, California

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Bad quality of coffee, it tastes really bad... This fast food uses tap water not filtered. I tasted chlorine from my cup of coffee. To clarify & verify I went to their beverage vending machine & grab some water from the labeled filtered water, it's completely tap water & it wasn't filtered at all. This place is disgusting. I happen to be familiar with McDonald's coffee... This place is so disappointing; at first, the coffee they served me was room temperature so I asked them to give me a hot one, oh yeah, they gave me a warmer one but not hot. I took it I was in hurry. I just threw it in the garbage & bought my coffee at Chevron just diagonal from their location. ***Their staffs didn't even apologize to me. read more

McDonald's - Proof of receipt - Burgers Near Me - Delano, California

Very slow service everytime i come by here and food is always cold when it is ready, especially when it is not even rush hour. Took about 15 minutes plus for food read more

DO NOT GO HERE ! Save yourself the time and headache! I they take way too long with orders

Been here for over 30 min waiting on 3 smoothies smh Forgot to mention was in drive through got sent here to wait unbelievable they take so long read more

This McDonald's has the worst service I have ever experienced. I am allergic to pickles so I ordered a filet-o-fish with mayo instead of tartar sauce. They charged me extra for the substitution. Shouldn't make a difference if it's one sauce vs the other, they are the same kind of ingredient and I wasn't asking for extra. I will just take my business to the Cecil McDonald's from now on. read more

2nd time ordering a hot chocolate, and again I get watered down hot milk instead. So sad & embarrassing

THEY literally charge 25 cents per extra cream which is stupid. The girl didnt know what she was doing and disnt know what to charge for cofee. This place is stupid read more

McDonald's - drive thry - Burgers Near Me - Delano, California

Snap! I really loved this McDonalds. I am not sure why the mediocre star reviews, but the location was clean, the personnel very nice (which is unique in the fast food industry), and they add value to service by promoting their new Build-Your-Own-Burger Kiosk, where you use a touchscreen to press what type of bun you want, what type of meat, with all the toppings and condiments you like. Just for trying their new Build-Your-Own-Burger kiosk service, they add a medium fry and medium drink GRATIS(FREE)! What? What? I made my own Jalapeño Sautéed Mushroom Burger with Mac Sauce. (I'll make a comment here real quick. Press MAC sauce twice on the kiosk if given the choice when building that delicious one-of-a-kind-YOU burger to ensure proper flavor coverage.) My taste buds hit the roof. The bun was all sorts of freshness like right from a baker's rack!!!! The burger patty was thick and delicious. Plus adding my own toppings was the icing on the cake...really designed for me in mind around what I love in a burger. So try this new service at least once. You won't go back to ever doing McDonalds the same!!!! This is definitely going to be my new dine-in hotspot for the semester! read more

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This restaurant proves to be annoying everytime I go there. They do not participate in other McDonalds promotions, their ice cream machine is always broken, they are over priced. So I usually drive a few miles to the next one if I want to eat their food. read more

We have come three times this week to Delano at this McDonalds location. The two times we came in, one of the two ladies restroom stalls was out of order. As you can imagine, always a line in ladies room. This place is usually clean and service is quick, but not always helpful if you have questions. The third time, we did drive-thru and service was speedy despite the line ahead of us for dinner time. We will more than likely return for milkshakes. read more

I decided to give this McDonald's one last chance after avoiding it for months. And of course I was asked to pull out of the drive through after paying to wait for my food. There were no cars in front of me and no cars behind me. I was literally the only customer in drive through. So a short wait for my food, with nobody else waiting, turned into a very long wait outside of the drive through for the food to be prepared and the employee to walk it out to me. This location cares only about its drive through times and cares nothing about its customers. I will not visit this location again and urge others to stay away as well. read more

Horrible!!! The cashier seemed pretty upset that she had to take our order. Or maybe it was her braces and one eyebrow she was bothered by. You my friend, will be stuck here forever. NO FU(k/^G BUENO!!!!!! read more

Every time I come to this location they always have me pull to the side. Food or drinks are never ready.

Well..we all need to stop and stretch, why in grab a egg McMuffin. I must say they're always the same so no surprises for me, but it's just enough to get me through the morning. I don't eat the hamburgers here, but breakfast is much different. Enjoy read more

As far as food goes they are pretty fast with thier service however sometimes through drive thru I have to wait up by the parking lot and then with my combo they only bring me 1 ketchup and ask the lady for more they just give me a blank stare so not really the most friendliest place their employees arent the friendliest either read more

Friendly service. Had a big order and nothing was missing. It did take a while to order because the machine was messing up but that was all. Not to busy on a Tuesday at lunch. read more

Stopped here to meet up with my sweethearts family. Used the restroom which was clean and so was the dining area. They have kiosks to order your food but they were not on since no one was waiting in line. They have indicators (those types when your table is ready) to tell you when your food is ready but they still deliver it to your table. Seems like a new shopping area in rural delano. Not far from the freeway if you're passing through. read more

Not sure what is more concerning about this location. The fact that their employees do not know how to read a screen or receipt that clearly states LIGHT ONION & MUSTARD or the fact that during a pandemic they are attempting to retrieve my bit into double cheeseburger into their facility. My double cheeseburger only had onion & mustard so as soon as I took a bite into it I spit it right back out. After explaining to the manager on duty he still continued to request I bring my burger back. DISGUSTING & UNSANITARY read more

So I always get my son his happy meal with double fries my son is very picky and lactose intolerant. All of a sudden then don't do double fries I asked to speak to the manager and me being a manager as well I thought she would be considerate of my sons condition, but to my surprise she wasn't even apologetic simply saying we can't do that what happened to customer satisfaction obviously this McDonald's is in need of a new day manager!! read more

Ordered a McDouble, got a cheese burger. Talk about disappointment. Also the fact that Delano McDonald's don't do the 2 for 5 deal & charging for cream. McDonald's is a damn franchise & they cheaping out on us. DISAPPOINTED. read more

Just the worst service here. I went through the drive thru today. Ordered a 10pc nugget meal, Qtr pounder meal, & a Deluxe Qtr pounder meal. I go to the window to pay & redeem & used a coupon for a buy one Qtr pounder GET A FREE Qtr pounder . I get to the 2nd window. I checked my order in the bag and now I have 2 Qtr pounder meals & the the 10 pc meal, what happened to the Deluxe Qtr pounder I ORIGINALLY ordered? So the employee knows what I'm talking about, so she calls the manager to do something on the cash register to fix it BUT THE MANAGER says I got a free Qtr pounder. YES I KNOW THAT'S WHAT I REDEEMED, but where is the Deluxe Qtr Pounder I ordered in the 1st place? He said That I redeemed a free regular Qtr pounder . I KNOW I DID, but what happened to the sandwich I originally ordered? He just kept bringing up that I got a free one, which I didn't care about now. I just wanted to know what happened to the one I originally ordered & paid for. I was upset I just left. That manager there does not understand and won't listen to what your saying. I was suppose to leave with 3 different combos & a free Qtr pounder THAT'S ALL , so simple, I don't know why that manager couldn't understand that. read more

I have come here before but today the service was exceptional so I thought I'd let everyone know. I didn't grab the cashiers name but I came in at 2pm on Tuesday December 3rd. The food came out fast, was fresh, and the entire place was spotless. This is now my favorite fast food restaurant! Good job guys. read more

One of the worst McDonald's ever! Went there at 9:30pm and my filet o fish tasted like it had been sitting there all day took two bites and tried give the rest to my dog and he wouldn't even eat it....same goes for the most disgusting cheese burger I've ever had. My so called cooked fresh quarter pounder was so soaked with grease I took one bite and threw it away. Yuck!!! Will think twice before I return. read more

Every time I go to the drive-through I can't understand anything they are telling me I'm not sure if it's their system but I can't make sense of what they are actually repeating to me and I have been more than four times already and I Had to go back because they got something wrong or they forgot something this place is just horrible need new workers. read more

I need gluten free food. Why I thought I could get some at mcdonalds I don't know but I tried. The manager was so phuking unhelpful I might never eat there again. I was able to substitute sausage for pancakes on the deluxe big breakfast, they no longer have regular big breakfast that comes without pancakes, two weeks ago. The "manager" today told me I couldn't do any of the substitutes. So basically she chose to not help me. It's probably my fault for going there in first place but few options to go to from where I work. So I hose to try. They chose to not help. The food at all McDonald's is pretty terrible these days but I still tried to eat there only to get shut down. Thanks for nothing McDonald's. I appreciate you. I'm lovin' it! read more

I went to the McDonald's in Delano On Willom Avenue It was crowded but I was pleased with a service good job read more