To begin with, I highly recommend you avoid this McDonald's location altogether. Moreover, the customer service here is extremely poor and disappointing. Furthermore, even the manager was no help at all, which made the situation even more frustrating. In addition, the fries were not made well they were cold and soggy and I even got attitude from one of the employees. On top of that, the staff seemed uninterested in resolving any issues or providing basic assistance. This was by far the worst customer service experience I've had in Chicago, and I definitely would not return. read more

My non verbal son ordered you guys unknowingly to me on the Door Dash mobile app. Like $50 worth of stuff. I used to order from you guys over the years because you are my neighborhood McDonald's. My orders would always be incomplete!!!!!! Everyyyyy single time! So much I stopped ordering from the Hyde Park location! Not this time!!!! Everything was fresh and accounted for. I looked on the bag and noticed they have a new system that the manager must have implemented. Everything was checked off on the receipt on the bag for accuracy! Great way to implement a system that works! Great job. I had to call and ask to speak to the manager. I spoke to the general manager Jeanette and told her great job. Keep improving and implementing small strategies that will yield great results for your customers!!!! read more

McDonald's - Burgers Near Me - Chicago, Illinois

I mean it's McDonald's!! And it's a McDonald's next to a high school so to say it's busy is an understatement. It's usually full of rowdy kids and employees trying to not drown. So it's not always fast but it's fine. You will likely have to share your eating space but that's fine too. Kiosk ordering is easy but I downloaded the app so I will use that from now on. Be nice to the workers there! They deserve medals for the craziness they deal with. read more

I ordered during the morning menu and requested more items than I expected myself too one item being oatmeal when it came out not to my liking I requested for the bowl to be fixed instead the girl at the register despite being under pressure and having a cast on her arm had a entirely new bowl of oatmeal prepared for me read more

Probably the best McDonald's in the world!!! If you are looking for exceptional customer service, clean bathrooms, and orders made to perfection - you should probably turn around and avoid the McDonald's on 5200 South Lake Park Avenue in Hyde Park. This is the best McDonald's in the world for a bad experience. It is January 29th at 3am CST as I write this review. I just placed an online order and had to cancel it because the lady working tonight said the systems are down. She then proceeded to tell me to place the order again when breakfast starts because that is when she will restart the system. She refused to reboot the system at 230am. Oddly enough, this is not the first time this has happened at this location. For some odd reason, the system goes down at night and they tell patrons to come back during breakfast hours. How can a billion-dollar company have a system that shuts down conveniently on Saturday nights when I use this McDonald's location? While that is what set me off, the location is probably the dirtiest in Chicago. I have come here for coffee and it looks like the place was not cleaned the night before. If your systems are down, don't you think other duties could be done? If you love the smell of piss and bathrooms that have not been cleaned, this is the perfect location for you. Management takes pride in not listening to patrons tell them that the bathroom needs to be cleaned. Last and not least, management needs to train staff how to read orders correctly. I think the worst interaction with staff is when a drive-thru attendant argued with me because I asked for unsweetened iced tea and received sweet tea. He told me that I ordered sweet tea and told me to read the receipt. I showed him the receipt and he didn't like the fact it said unsweetened iced tea. He was upset. It is nothing to be upset over, but he couldn't handle the fact he was wrong. It was strange. Bottom line: If you want a poorly managed McDonald's with substandard cleanliness and ill-trained staff, come to 5200 South Lake Park Avenue in Hyde Park. They are gladly waiting for you. read more

McDonald's - a menu for a fast food restaurant - Burgers Near Me - Chicago, Illinois

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This McDonald's is a in my book. The staff is always super fast. The place is so clean I think about eating off the floor. Jk I order my breakfast on the app and it was ready in no time. Thanks McDonalds for powering my breakfast. read more

McDonald's - Egg Biscuit - Burgers Near Me - Chicago, Illinois

I always use the drive thru so I can't comment on the inside. I'll say that I will move my 1 star review to 4 stars if they get my order right 3 times in a row. I don't mean communication issues. I mean put the stuff on the receipt in the bag. read more

I recently had a disappointing experience at this McDonald's drive-thru. I visited early in the morning, expecting service, but was met with a long line of cars, each moving on after waiting at each of the checkpoints giving the allusion that their orders were being taken. When I got close enough, I noticed that there was no voice over the intercom so I moved forward as everyone else did. It wasn't until I finally got close enough to the window to realize after each car had stopped, orders were also not being taken. When I finally reached the service window, a staff member eyed me from inside the restaurant but did not approach and moved on. What a waste of everyone's time. A star is too much to give given the experience. Invest in sign that will alert customers that the drive thru is closed. read more

I very rarely come to any McDonald's but we didn't feel like cooking and at Lent we cut out red meat so now that McD has fish, chicken, etc we thought we'd head down. There was only a short line and a helpful order-taker. I got chicken tenders with sauce and a caramel sundae (Didn't know about the Jeni's Ice Cream acceptance yet!) We left with no drama or attitude and enjoyed the food, which was accurate. I WAS a little miffed that the sundae came in a cup with a hole in the top of the container and we were doing take out, so I had to hold it while heading home so none of it would spill or collect debris! I should have asked for a different lid but I did not. read more

McDonald's - people sitting at tables in a restaurant - Burgers Near Me - Chicago, Illinois

Always triple check your order before pulling off/leaving. I typically feel pressured to pull off immediately in the drive-thru line, especially when it's busy, but today I paid the price (literally). Ordered and was charged for a bacon, egg, and cheese McGriddle but received a sausage McGriddle. Obviously completely different sandwiches and different prices. Everyone was nice enough, but I was upset when I got home with a sandwich I don't even like and wouldn't eat. read more

Avoid at all costs!!! We came here on a Saturday night and ordered the 20 piece daily deal with 2 free any size fries, and 8 cheeseburgers. When we received our order at the drive thru window we were only handed one bag. We proceeded to check the bag and of course the nuggets were not in the bag and they also shorted us one cheeseburger. Luckily we were still in the parking lot when we realized this mistake, and so my husband walked in and told them what we were missing. Instead of trying to fix their mistake, she started arguing with him, and referring to him as this "white guy." Wow! What awful service, and fast food workers want more $$ to work?!? Fix your attitudes and rehire better employees. read more

Worst McDonald's, they WILL FUCK UP YOUR ORDER GUARANTEED. Three different orders in a week and all were wrong. They WILL NOT ANSWER THEIR PHONE Management and supervisory staff is a fucking joke. Don't give them your time or money they will make you regret it everytime read more

McDonald's - a bag of fried food and a donut - Burgers Near Me - Chicago, Illinois

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Don't bother doing curbside pickup. I thought it would be a quick morning option, but had to go inside to get my order despite the drive thru and restaurant being empty read more

It's been a while since I've been to a McDonald's but I wanted to grab some food to go. Thankfully the dine in was open. The fries and McChicken were was actually pretty good. All in all, lines weren't bad at all. Quite an average experience. read more

Worst McDonald's I've ever been too!!!!! UNBELIEVABLE!!!! So me and my girl came here for McFlurrys with curbside. We waited 20 minutes to get our order, so I then went inside. They tell me they're out of the ice cream/ McFlurry machine. You got to be kidding me! On top laughed and refused money back Stay away! read more

No one did their god damn job. Absolutely pathetic individuals who are incompetent and incoherent. They also like to play deaf apparently. Food has been fine. Service is absolute dog shit. Just some minutes ago, we pulled up in the drive thru with no one in line. Despite staying there for a few minutes, no one takes our order. Radio silence. We pull up to first window, and we see some car pull forward into a parking spot. Then we see a Black guy look out the second window towards the first-- he looked right at us! Didn't tell us to pull forward or anything-- he ignored us. They all ignored us. Because he saw us, we expected him to come to the first window. He did not. We then decided to pull to the second window , and despite some white (maybe Latino) guy seeing us too (he was sweeping/mopping) and didn't notify anyone. Ya know that Will Smith meme, "when you see someone... then unsee them" that's exactly what occurred the entire time. Wont be back. read more

Would give ZERO stars but Yelp doesn't allow you. The Manager here has terrible Customer Service Skills!!!! I am missing a sandwich. But to fix it I need to go back to them to pick it up. I asked for the sandwich to be delivered to me. Not gonna happen. I asked for a full refund. I was told to bring everything back. I don't think so!!! How is it MY fault and I'M the one who has to fix the problem. I paid for the food. I am the Customer. I WILL get a full refund! read more

Horrible service. Waited over 10 minutes for a happy meal. They are more worried about the drive thru than the inside customers. Received my French fries and they were cold. I waited over 10 minutes for what? I can't even complain cause you can't read the receipt. Horrible. If you need to order here, I suggest ordering through the drive the Again came here to give them another try. Its not even busy today and it's slow service. I'm not sure what the issue is with them. The other issue I see if no one is looking at the register order receipts and prioritizing orders. read more

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Not a good experience. Waited 10+ minutes in drive thru line just to place my order. Granted, it was a busy time of day, but in my experience with other fast food breakfasts, that's a very long time to wait. There are also two microphones to order at, which I think contributes to confusion. After another 5 minutes of waiting I was able to pay at the first window. When I got to the second (pick up) window, the service person didn't know what I had, asked if I'd paid for it already and went off to see where/what I ordered. It doesn't seem like they have good systems in place to expedite service. After another few minutes I got my order, and it was correct. However, because of the way the drive thru is laid out, cars were blocking my path to exit. I couldn't go anywhere until someone pulled out of line so I could exit. It's a really bad design, especially when the parking lot or drive thru is crowded. I'd advise you to find another option if at all possible. read more

horrible service! the worst mcdonalds i have ever been to! one time it took 2 hours to get my food with only 10 cars in line. unbelievable! another time rat when i drove up! cashiers are unbelievably rude! never go here!!! read more

This McDonald's is the worst!!! There should be a law against getting away with servicing bad over cooked food! Most of their employees has bad attitudes and act like they didn't want to come to work! Also, they rush you when taking your order through drive-thru. read more

If I could give this place 0 stars I would. Slowest McDonald's ever! They messed up everything in my order even a water! How tho?

If you're craving McDonald's that bad, I guess go for it but: 1.) Wait times are loooong. Both drive thru and inside. 2.) They'll probably get your order wrong, so double check before you leave. 3.) True to the brand, ice cream machines are always down. 4.) It can get rowdy in the evenings. read more

Currently sitting in the drive-thru. It's been well over 45 minutes. They say they're understaffed, but this is crazy. I just want to go home, but we're stick in the line with no way out. Never again. read more

This is by far the worst McDonald's I have ever been too, Staff is very disrespectful for no reason, I would NOT recommend coming here, go to any other McDonald's. read more

I really don't like McDonald's but my granddaughter was hungry. The service was good and the ambiance was noisy, (customers).

Consistently bad and slow service! Bad design of the drive thru. Lack luster employees everything just terrible.

not only are the employees here rude, but they consistently do not have ice cream or a working machine. the kiosks allow you to order items they do not have oh and if you think you want to call ahead to see? their phone doesn't work! the owner or the company should be horrified i hate this place read more

Forget the slow service and the wrong orders. The restrooms in this establishment are atrocious!! Sticky floors. Dirty mop water smell. No paper towels. 'Push' to dry hand air dryer - Side note: Didn't this location open up in 2015 or later? Brand new construction and no hands free technology in the restroom appliances (i.e. auto toilet flush, faucets, hand dryers).....CHEAP! Shall I go on; I shall: Toilet paper pieces ridden on the floors of the stalls. Messy toilets. To open the door to exit the restroom, you have to pull the door handle (which would be semi ok if you all had paper towels). No, just no! There is NO excuse for this in any restaurant. I'm sure the employees have to use the same public restroom. Ugh! So you're going to pull open the door, with no paper towels, with freshly washed hands that already touched the button on the hand air dryer and proceed to make a Big Mac? NOPE. And the restroom is under lock and key, which I understand to limit inappropriate use in such a high traffic location. However, with that controlled access, you would think the restrooms would be kept a little better than this. You all NEED to get on top of this. I don't care if it was a busy day, get on that ish. This location will not make another order for me. read more

This place is the worst. This morning they had people going through the drive thru line despite their "system being down" which they didn't even tell you until you got to the speaker and thus were then stuck in line. It took 15 minutes to get through a line I wasn't even able to order food in as they of course still had the only quick exit blocked off so you had no choice but to sit in line... why not block off the drive thru if you cannot serve people??? read more

Ordered a # 7 with onions, pickles and ketchup added on the cheeseburgers. Got home, no onions, pickles nor ketchup was added. Simple error OK, so I call the store to speak to the manager and I get " Sorry the mailbox is full " message. I called the store 3 days in a row and got the same message. I called McDonald's corporate office to complain and was told I would get a call back from the Hyde Park McDonalds store manager. Surprise......no phone call back from the store. What a Joke! Definitely "Not Lovin It" read more

Soon as we got to the drive thru at 3:20 am, they said they were closed! Yet, it says on their sign they are 24hrs.... so clearly the cooperation is not aware this franchise is closing earlier than expected?!. read more

Just couldn't care less about you. Literally wait in line 15 min to be told we are only taking Uber eats orders. Which is one thing. But they, for some reason, make sure to get to where you can't turn around before telling you. Can't imagine a worse place read more

They were so rude to one of my students today that she came back to the school crying.

Will that complete your order Will that complete your order Will that complete your order Will that complete your order *Car full of people* Yeah i'd like to order a few things, can I get a cheese burger and- WILL THAT COMPLETE YOUR ORDER WILL THAT COMPLETE YOUR ORDER If you like that phrase uttered after ever single syllable worth of an order you make, you'll love this Mcdonalds read more

There is nothing particularly special about the food at this McDonalds - it's the same as every other McDonalds in the USA. I just want to point out that I like how it sort of functions within Hyde Park as a meeting place for people in the community - high school students come here after school, older people hang out. I like how it stands in contrast to all the stuff the University is building right next door (multiple story Innovation Centers, etc.) And I do like McDonalds food (if you are lucky to get a fresh batch of fries or chicken nuggets). Not like McDonalds will listen anytime soon, but you put too much bun for the meat. Case in point, the Classic Chicken Sandwich, which is $3 - is really good fried chicken. The bun, as always, is too much and ruins the chicken's flavor. But you also get a few pickles and some signature sauce. I also love the Holiday Pies at McDonalds, although they are only available for a month or two. They have an egg-custard-like filling that reminds me of those chinese custard buns. Sometimes I wonder how McD would do as a skewered-food place. Where they focus more on meat/vegetables versus their awful buns. They could also skewer fries I guess. Just a fantasy though. I also highly recommend the Hot Fudge Sundae. It's around a dollar and the hot fudge is kind of chewy but melts in your mouth. I love McDonalds vanilla ice cream, too. It's clearly made of something strange but it has this unique taste and doesn't trigger lactose intolerance as strongly as other foods! read more

I went in to go use the bathroom, instead of them saying it was closed, they yelled at me that "don't you know that the damn bathrooms closed?" I was visiting from Louisiana, never going back to this place. read more

One of the worst mcdonalds I have been through. The wait is around 20 minutes. In that time you could go to the chipotle around the corner and have your food and probably almost finish it. I don't understand how fast food is so slow. Other McDonalds have figured out how to get you your order quickly. Drive through and curbside are the worst offenders. Be prepared to sit in your car for 20+minutes. Inside is slightly better. read more

I ordered online and did curbside. Their ice cream machine was broken and didnt tell us so we waited 20 minutes and when i asked for a refund they refused saying it's not their problem even though i had paid. I will be calling the mcdonald's number on monday to get a refund otherwise i'm filling with my credit card company. if i could give zero stars i would. read more

OK, I may have been a bit harsh in my last review, although everything I said was undeniably true about what I had experienced. However, after revisiting this location multiple times for my midday coffee runs, I have to improve my score by one star. Maybe it's just me, but I feel that this location is trying a bit harder to smile and be a little more friendly to their customers. Although I still spot check my order for any signs of hair that may have crept in, I have gathered up enough courage to order a double cheeseburger here and there and maybe a small order of fries a couple times. So far, so good. The coffee tends to be OK, but I have gotten a couple bad iced coffees that were made a little funky, but still drinkable. It's never been so bad that I have to go back and get it replaced. read more