The service has really gone to shit. It used to be good but not anymore. The first window hit my order wrong and the second window dropped my food on the ground. I gave up and just drove away read more

This has got to be the worst location ever. I should have read the reviews before coming but they got my order wrong and didnt include my daughter's toy in her Happy Meal. Please pay more attention read more

If you set your expectations to typical McDonald's standards, where maybe one out of six orders turns out decent, you'll still walk away disappointed here. Items that should be crispy arrive limp, and anything meant to be soft or juicy shows up dry and hard. Always check your bag before leaving; more often than not, something is missing or incorrect. read more

We have not had a Fish Burger For a few years & we have it a try . Well it was much better a few years ago than today !! It shrunk & very Tasteless ... read more

Whether corporate or local franchise owner, they've lost their minds! Way over priced, food quality is worse than ever, usually under cooked - yuck! McDs has lost my business forever. read more

3/7/25 11:27am Walked in and Jesus was very rude as a cashier to an elder lady in front of me in line. read more

a burnt 20 piece McNugget, missing fries. And terrible service and weird vibe. Do not recommend. Pretty sure they were closing down a whole hour early. read more

I am a disabled veteran, on July 18th at 830 am I entered the store for the first time in 5 years. It is difficult for me to walk. I use a wheelchair but this day I went in with my 2 forearm crutches. I sat at the disabled seating, used my phone to order and choose deliver to table 103. I waited a while and this lady came out from the back yelling out an order number. I told her that looks like my order but my order should say deliver to table 103. She looked at the receipt told me it doesn't say that, crinkled up my receipt and told me if I want my food here it is come and get it. People in the store started yelling at the extremely rude lady that the man is disabled. She did nor care. Started trouble with another customer and just blew me off. My wife then went off. And they had the nerve to tell us to leave or they would call the cops. The other customers couldn't believe what they witnessed. They followed us out to our car to tell us how ridiculous we were treated. Our food was payed for and we threw it away. read more

Order was placed at 10:21 via Grub Hub, in advance of breakfast closing. The driver arrived with no order made and was told they could not make my order since it was after breakfast. This is insane. If the order is placed before the close of breakfast it is supposed to be made, bagged and ready for pickup. This was not done, and is not the first time this location has failed to provide the correct order through drive through, poorly filled fries, missing items and more. Im incredibly frustrated and dissatisfied with the performance and service of this location. read more

cold fries and frozen should be their motto. not fresh and ready. fries always taste like they've been sitting in their baskets for days, oil never taste fresh. it's no longer im loving it. More like I'm hating it. this location should close down already only pocketing money from everyone. read more

I ordered through the drive thru and ordered a Big Mac and sprite. They told me the total was $4.64 and to pull up to the first window. I proceed to take out my wallet and drive to the first window. A girl with red braided hair tells repeats my order and repeats the payment amount. I open my leather wallet and pull out a crisp $20 bill and hand it to Pippi Longstocking. "Out of 20?" She says and she beep-booped the cash register, the drawer opens and she counts my change. She turns to me, hands me my change and says "$15.36 cents is your change, and here is your receipt" I tell her thank you and to have a nice day. I pull up to the final window, an elderly woman with curly, gray hair opens the window and asks me in a raspy voice. "Did you order the cheeseburger and a large sprite?" "I did." I reply. She smiles and tells me it will be a moment and closes the window. As I wait for "a moment" I hear commotion coming from behind the window. I don't think about it much, perhaps a coworker is mad at the other because he forgot to fix the ice cream machine. Mrs. Doubtfire opens the window, yelling at someone behind her, quite a voice that woman has. She looks back at me, apologizes for the wait and hands me a paper bag containing my cheeseburger that I have been longing for. As well as my sprite that would send a British man from 1770 into shock. I drive off and begin my journey back to my house where I will eat my lunch. During the drive I think about how delicious my cheeseburger will be and how I will take a much deserved nap afterwards. When I finally arrive to my house I grab my paper bag holding sustenance, the Sprite, my wallet and keys. I lock my car, open front door, close the front door, hang my keys and sit at my kitchen table. I open the paper bag with hunger and excitement to eat the cheeseburger Mrs. Doubtfire so kindly gave to me. I take out the napkins, put out my cheeseburger and stare in awe in what I am looking at. Someone or possibly something decided to play a heinous and cruel act upon the very thing I have been yearning for since I arrived at McDonalds. Someone took a bite of it. Rude. read more

McDonald's - Cheeseburger - Fast Food Near Me - Catalina, Arizona

Fire the cooks. It's not hard to heat the food correctly they're just lazy. Hire new people no customer comes here twice

I've been to this location about 5 separate times over the past year (2020-2021). So I've given location a chance to redeem themselves from this dismal review. Yes, avoid this location at all costs and head to the one in Oro Valley down the road. I'm sure that this location does not live up to the company standards. The food has always been horrible, messy and cold. In my last visit, I went in for a couple of sodas on the 100+ day (yes, this area is a desert), they were out of soft drinks. Funny, because the delivery truck was parked outside and they were getting their orders. You would think that soft drinks would be a priority if they were in fact out. Something needs to change at this location. Maybe it's the management, maybe it's the staff, maybe all of them. Go on down the road to the Oro Valley location where you get the service and quality you expect from McDonald's. read more

Zero stars!! Have lived close by this McDonald's location since 2011 and eaten there many times. It used to be a decent place to grab a bite as McDonald's goes. But no longer!! It has gone downhill tremendously in the last 3 years. It is basically disgusting food served by rude employees who don't care. Don't go there if you want something changed about your sandwich it will never be right. I don't think they have management...hahaha read more

Service is always slow. If you go through the drive through, make sure you check your food before you drive off. They have shorted me 5 sandwiches over the past 6 months. Basically everytime. read more

It's a good mcdonalds, drive thru is usually pretty fast, they usually get the order right. Food tastes good.

I will never go to this place again. Ordered Combo meal #1 at drive thru. Fries were cold. Told it would take 6 min for new fries. Decided I didn't want my Big Mac to get cold waiting for fries. Went inside and manager Victoria said they were out of fries! What??? Eventually I threw out my Big Mac while eating for replacements. Totally rude service. read more

They have some real issues with the person who does the ordering of their food. Saturday hugs was there at 9:45am and they hadn't gotten in their breakfast burrito. Another time in the summer he was there and they didn't have any ice cream. how does that happen in AZ???!! Spoke with someone else on Monday and they said they will never go to this Mc Donald's. Maybe they need to look at new managemen! read more

I ordered food w my family and got greeted by happy faces and had my order and food taken and prepared efficiently definitely would bring the kids again! read more

Can't do zero stars but someone buy this place out and put in a real McDonald's! This is a large order of fries. Everything sucks here.. was too hot to go all the way to Oro valley McDonald's...never make that mistake again read more

McDonald's - Cold n old - This is what they handed me, really! - Fast Food Near Me - Catalina, Arizona

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How does this place stay open! Food sucks employees even worse. Orders almost never right, they go as far to ask did you want your change? Fries 90% time cold. If you go in the morning for coffee it's a hit or miss if same lady is in good mood or not and then guessing game if the cream or sugar is actually in your coffee. They reface the same shit hole! Tonight asked for McRib and they said it's seasonal but sign says it's available.then weren't done ordering but he said tell the window the rest he already read back order! Wtf! So we are driving to other McDonald's in Oro valley and won't spend a dime in Catalina again!!! read more

Don't waste your time going here...worst McDonalds I've ever visited. Waited in the drive-up lane 20 minutes for my order...1 - Quarter Pounder w/cheese and a med fry...$8.04, are you kidding me?? High prices and lousy food!! And to top it off no ketchup for the fries, BBQ sauce!! read more

This place is a joke! They never have anything. No one in drive thru and food takes forever for them to give to us. They either need better management or training. 10 minutes and still waiting for a 10 piece meal read more

Walked in wanting to scan an epic deal on the app but they decommissioned their kiosks because of COVID even though it isn't transmitted on surfaces. Then I waited at the register while two employees talked to each other, ignoring me while I was plainly there waiting to order something. Feeling dissed, I walked out after a minute so. One of the employees, feeling sudden regret, followed me out loudly offering to take my order as I crossed the parking lot to my car. Went to the stellar Rancheros Market down the road instead. Won't be back. read more

Bear with me. Finishes better than it starts. I was in the mood for a Big Mac and did not feel like driving to Oro Valley, which I usually do. Only because this location has screwed things up so many times and been dirty. So, I ordered just the sandwich and a drink, got home and instead of a Big Mac had a Quarter Pounder. That was frustrating, so I drove back a second time and the blonde haired young manager who braids a ponytail responded with great sincerity, made me a fresh Big Mac, added free large fries and an apple pie. She was excellent, concerned, honest and management better find a way to hold on to her. This place needs a leader. If I were still running my own business, I would have offered her an exec. position on the spot. read more

Worst McDonald's to eat at. Rude ppl. Dirty store and always prepare the food horrible. Never eat at this location ever again! If I was dying of thirst wouldn't even order a drink at the drive thru. Go to the one on Oracle and 1st! Between Fry's and Home Depot. read more

Something is always missing or cold. Have been to this place several times and hoping that they will "get it right the next time". Gets really annoying that I have to stop before I leave the drive thru to make sure all the food has been bagged. Then going inside to get sauces that were left out or part of the order. Cold fries are the worst!! McDonald's used to have the best French fries. read more

Horrible service intentionally messed up our order because they didn't like someone in our party and we're super rude when handing us the food this is absolutely not acceptable and totally uncalled for read more

Worst McDonald's I've been to in my 40+ years. Very dirty, slow, and each of us received food that had been obviously sitting around for hours. Staff were yelling at each other as customers listened. Horrible. Will never visit again. Wish I could give Zero stars. read more

nasty hillbillys....worst McRib I've had in my life..asked for extra sauce sandwich had bearly any sauce on it I had to add Burger King sauce to it.The fries were so cold and sloppy cooked.The red neck mgr is doing nothing to correct anything here.Stay away from this nasty mess, read more

After a nice day with family during this rough time driving back up to Catalina with a 50 minute drive from Tucson my fiancé and I were hungry and stopped by this McDonald's, Rachelle had us pull forward and wait but she was kind and full of smiles and reiterated our order and ensured that our additional sauce request was met. We returned home with a perfect order and happy ending to our Easter. Thank you Rachelle! read more

McDonald's - Perfect order! - Fast Food Near Me - Catalina, Arizona

Lousy customer service in the evening/night had my order wrong multiple times I keep giving it a chance but I can't anymore when my order is right I get a less then satisfactory meal read more

McDonald's - a half eaten sandwich on a piece of yellow paper - Fast Food Near Me - Catalina, Arizona

New all time record 28 minutes going through the drive through in Catalina, if it weren't for my kid liking McDonald's and it being close I would never go back to this one. We stop at the one at Oracle and 1st time to time and it only takes about 5 minutes max, maybe they should send the Catalina team members to Oracle and 1st to be trained. read more

Nastiest Big Mac I've ever had. When I opened the box the Big Mac was all over the place. The lettuce was everywhere,bottom bun on the left side, meat on the right side, middle bun on the left side and so on. You get the point. The meat and bun tasted old and stale. read more

I'm not a fan of Mcdonalds. I think their food is gross but I come for the coffee. This particular McDonald's used to consistently have great coffee. Now, it's hit or miss. Sometimes it tastes old and burnt and sometimes it's good. Today's was watery. Then I spot the lady in drive thru not wearing her mask properly as she's making drinks. Disappointing really. read more

McDonald's - Worker not wearing her mask properly. We are seeing a surge in cases in Arizona and this woman isn't taking it seriously. - Fast Food Near Me - Catalina, Arizona

Ordered a filet of fish with extra shredded lettuce and extra tarter sauce. I was charged and extra .75 And that's ok. But when I got it, the first thing is the bun was so hard you could bounce a ping pong ball on it. The lettuce was just a pinch of shredded wilted stuff. I prefer mine to be crisp and mounded on. Why not. I paid for it. The tarter sauce was a pickle size squirt. Would it be that hard to spread it around. In all fairness they did put an extra small squirt on the bottom bun as well. Ha. So I took it back. They added more lettuce and changed the bun. I had got it to go so I opened it on the fly. The bun was marginally better. The lettuce was barely adequate, and the sauce, no change. But now the fish patty was room temp. And it was only halfway on the bun. Evidently the chef was sleeping when they covered the fine points of getting the patty on the bun. The truly sad part is, I've had below standard results every time I've been to this location. What's wrong with this store. Let's face it. McDonalds is not fine dining. But this location is off the chart lousy. read more

I have to give a one. But I wouldn't give anything. The drive thu cashier I am greeted with what can I get for you after I waited over 3 minutes for service . She took my card at the first window, I had to ask the cost. No thank you next window nothing. Went pick up window handed my meal no thank you have a nice day. Extremely rude. read more

I actually just walked out of there because the employees in the back we're dropping the F bomb well I have my five-year-old granddaughter with me. I thought this was supposed to be a family establishment!! read more

It is regularly faster to drive south to the location in oro valley to get you food than it is to wait at this one. To the management of this location. Hear that. I can drive nearly 7 miles and wait in their line and get food faster than your lobby. read more

My boyfriend and I go to this McDonald's often since we live right up the street. Unfortunately, the food and service has not been that great lately. Today, we were told that we could not order a number off of the menu that I have been ordering for years. We got home with smashed burgers, a flat and warm soda, a small fry when I ordered a large and no sauces for the nuggets. We have also been getting only one bag for 5+ items the last 4 or 5 times we have gone. The bags are so overfilled that we cannot close the bag to keep the food warm and at one point we even dropped all of our food due to the bag ripping. If I had to pick up food by myself, it would be a driving hazard. Although the food and the handling of it was not that great, the employees are always very friendly. read more