To the upper management at the McDonald's in Carthage, you may need to send "Anna" who says she is a manager back to training - her blatant disregard and disrespect to a paying customer was while I waited over 15 minutes for coffee this morning was a display of unprofessionalism and it has placed a bad mark on her customer service skills, especially if she is in a leadership position. She told me to wait a second then told me to drive around, after waiting with no response, I got out of my car to see what was going on, and she raised her voice to let me know SHE TOLD ME that the coffee was being made.... 20 minutes for coffee to be made during the breakfast hour???? I asked to speak to a manager with whom I could communicate she said she was the manager and that there was no General Manager. She also told me WHATEVER! I take strong offense when businesses dismiss me, when I am SPENDING MY MONEY THERE. I called to get the Owner's name, and was told Robbie something and was hung up on. Let me just say, ANNA is the only person that has ever shown that aggression, maybe it's her shift that she manages that always has the long lines....... read more

Very poor service extremely slow it should not take 30 minutes for a fast food restaurant to bring your food out. I just left did not even get my food that I had paid for. I would not even get to say one star! This place never changes the worst McDonald's I have ever in my life been to!! read more

The two times I have been to this location has been horrific. I thought the first time was a glitch and gave them a 2nd chance to screw me over. First time food was cold. The Second time to customer service was horrible. The joke is on me because I knew better. Unfortunately, I'm one person and they will not miss my money. But I am in control of where I spend my money and this location will NEVER get another nickel of my money since the penny is almost no longer in existence. Save yourself the grief. Sad part is the manager on duty sides with the employee. The one star I gave is too much. read more

I went to McDonald's drive-through they had my order all wrong. Had to tell them several times. What I got. Said they would bring you out to me. I waited outside for 20 minutes. No one never came. I finally went inside and had to wait another 20 minutes to get my food while my car was running outside. This will be the last damn time I ever go there don't even make any sense. read more

By far worst McDonalds we've been to always getting orders wrong then complains to be "on break" when they were the ones that messed the order all up when the receipt says what I paid for just bad customer service overall not worth headache need to hire adults not children that don't want work! read more

This McDonalds has the worst service of any McDonalds i have ever been to. I was overcharged and then told "sorry we are to busy to do return." As if i was just going to say ook and pull off. After telling the cashier several times i needed my refund. She finally got a manager to the window that said same. When i finally demanded a refund she said she needed the card I paid on. Well, i paid thru McDonalds app. She said no it shows you paid by card. I then again that i paid through app and did not physically have the card. She repeatedly said i need the card you paid with. Then turned around and tole her coworker that i had the card but would not give it to her bc I wanted cash. She never took a card from me bc I paid with app, but it was like she had never heard of payment with app and never noticed that we never gave her payment bc it was already paid with APP. I evently had to go in and demand a refund of the overcharge. I was told they could give me cash back this one time. So they made a mistake but then i had to go threw all the chaois to get my.money back. Never again will i go to this Mcdonalds. read more

food was great, service great, just a little curious why the heck the straws are CLEAR. #BringYellowAndRedStrawsBack!!!! read more

McDonald's - Burgers Near Me - Carthage, North Carolina

We went to this McDonald's and service was terrible! We had two orders 1st order was two waters a hamburger and a chz burger. The second order was a spicy chicken meal and two apple pies. We went to the second window got two chz burgers and one water when we mentioned it the the cashier she was polite gave us the water told us to pull now to the third window for the fixed hamburger and 2nd order we waited in the line for 15 mins and got two brick hard old apple pies and cold fries as well as a poorly made sandwich, my mom went in to get things fixed she came back with now hot fries and $1 and some change refund for the two apple pies when the original receipt charged us 2.75 for them so AGAIN she had to go in there for that worst experience we ever had with McDonald's and we don't plan on returning. Please beware ( the tea also tasted weird but that's another story) read more

McDonald's - Spicy not so spicy chicken sandwich - Burgers Near Me - Carthage, North Carolina

Sat at the box yesterday for 10 minutes after the car in front of me had his order taken in a timely manner. Asked if anyone was there at the box and nothing, pulled around and an employee by the name of Quamiri said " What happened" in a joking way. Needless to say we will not be back. read more

The manager is really mean the McDonald's is really miss managed. I will never come back. I feel so bad for all the people who work there. When I went over there I was having trouble working the machine so I went to the front and I ordered a happy meal a normal meal with a ice tea. and the girl who worked there brought me a cup with ice. So the manager came bye and said " you no ordered a drink if you want a drink you need to order a drink" so I was like ok I don't want a drink so my son was asking about his sisters extra pickles that she likes and the manager just glares at him so I leave with the happy meal and the regular and she glares at my son again and then she says " do you see that camera yeah your banded" and one of the employees whispers at me " I'm so sorry " I'm never coming back to this McDonald again. read more

The food itself was great but we ordered the current frost box and it took like 15 minutes and then we ordered the cookie box and it took like 20 great service but took forever read more

Whoever was on the #1 microphone on 10/27/2020, is very rude and curt. There is no sense in that and no sense in putting someone like that to take orders. What is going on with people? We are paying your salary! And then the girl at the window wasn't going to give us our drinks. ‍ read more

I have to start with saying my order was correct and the food was good, but the workers on the other hand were very unprofessional. I heard all kinds of curse words while waiting on my food! Please do better controlling what words your staff is saying loud enough to be heard in the dinning room! read more

This location is by far the most disappointing McDonald's I have ever visited. We ordered the CardiB & Offset Meal with an extra Big Mac. The BM was cold with warm lettuce and cold cheese. The other two burgers were rubbery like they had been microwaved. The fries were so bad we didn't even eat them. The apple pie was so old and dry it would have broken a tooth to eat it. The staff are very rude and I am still sick at my stomach this morning! I am not one to complain but this has been my experience every time I come to this location. Do yourself a favor and throw your money out of the widow before subjecting yourself to this joke of a franchise. read more

These workers and every manager have horrible customer service. I was going every morning until the customer service got worse. This place needs to be shut down or someone else needs to come run it. My daughter does better at home with her play stuff than them with her customer servic. read more

Horrible service in the evenings. The morning service is good but not at night. The night shift forgets to put food in the bag, are rude, too busy laughing amongst themselves and playing in the kitchen instead of working. read more

This place is the epitome of why McD's has been losing business lately. No customer service skills. Unable to answer questions and two of two breakfast sandwiches terribly prepared. There are better places out there. read more

McDonald's - Terrible burnt breakfast sandwiches. Eat at your own risk. - Burgers Near Me - Carthage, North Carolina

When I have to get something on the go or in a hurry, I often visit the McDonalds in Carthage. Let's start by saying that I do love the Crispy Chicken sandwich and in my opinion it's the best one you can get anywhere as far as fast food is concerned. Over the years this establishment, like most fast food joints, is run primarily by teenagers so you get what you get. The drive through is often backed up and slow and but occasionally there is a young man there that does a fantastic job running the drive through. He has excellent customer service skills and Is quick, efficient, and friendly. Today I stopped in for my favorite refreshing drink item, a mocha frappe! To my dismay, I was told that the machine was being cleaned. After debating fir a few seconds I decided that I would just leave without ordering anything. My train of thought automatically went to, so you clean your machine in the middle of a business day? I mean I could see if it was first thing in the morning or right before closing. Kind of seems to me like you just didn't want to make me a frappe. You could have at least said the machine is being cleaned and we can have you one in 15 minutes. But no it was just umm the machine is being cleaned. One thing I would love to see management teach these young folks is that it's the little things that go a long way. Go out if your way to make something happen for a customer and it will pay off for you in the long run. read more

If zero stars was an option that's what I would give this McDonald's, not because of the entire store but because of "Alisha" (if that even is her real name, because he was hesitant to give it to me), the manager on duty this morning when I went to pick up my breakfast. Putting aside the fact that even at the end of the dilemma my order was still incorrect, Alisha was one of the rudest managers I have ever come across, she was dismissive and ugly towards me right off the bat and things only got worse as my experience went on. She was loud towards me, kept rolling her eyes and kept bobbing her head around at me like I was the issue and all I wanted was a breakfast. I was fortunate enough to get in touch with corporate and they were very apologetic on her behalf and I did accept the apology and I will return to that McDonalds (because it's the closest to my house) but I hope to never have to run across Alisha ever again! read more

It seems like this place was refurnished. The interior looks very modern. They offered a lot of coffee choice! And Americano surprised me! Great morning call! read more

The McDonald's in Carthage is top notch! I usually do drive thru and every time I am greeted with a smile and friendliness. My order is always correct and if I have ever had to wait for I guess what they consider too long they usually compensate with an Apple pie. It's very nice to have service with a smile and that is the main reason I continue to frequent this location! read more

They are pretty quick and usually get your order right the first time. I go there to meet with friends a lot. read more

McDonald's - two women hugging in a restaurant - Burgers Near Me - Carthage, North Carolina

I will not go back here again 3 times I have been here and every time I have a rude employee and manager! They don't even deserve one star. It's ridiculous they are all children being really childish read more

they forgot my chicken burger and 4 chicken nuggets out of my 20 piece i very disappointed in my service as well and they didn't give us them when we told them read more

I stood in line for 5+ minutes with employees walking around, looking at me standing there and then going off and doing other things besides attempting to take my order. I ended up going back to my seat. I did, however, enjoy the fast food drama unfolding back there...something about missing fries that she swore she put in the happy meal but that the other guy took back out of the box... That said, the wifi doesn't suck (19+ Mbps upload speed), so they have that going for them. read more

Got the order all wrong. I really do not know how you can get it wrong with just 3 sandwiches, and you want to pay them $15 an hour.

Horrible service food is always cold or seems unfresh. Wait time in the drive through and indoor service is ridiculous..I've actually driven off a few times or flat out left because I was in a hurry. My last visit was a total waste nuggets tasted refried as uf they were aitting out too oong and then dripped back into the grease to appear freshly cooked..i actually asked for a fresh batch this visit and got some crap they refries for me..french fries were old hard and sharp cutting one of my gums. read more

Service was very poor! I was 1c short for the extra syrup they started charging 28c for. Felt like I was racially profiled. I'm a honorably discharged veteran and couldn't even get 1c off my breakfast order so I asked for refund. They then probably proceeded to throw it away. All for the penny I didn't have. Dec 7 2015 Carthage McDonald's. On Monroe st 8:00 am. Poor management skills on the months of Christmas! read more

They completely forgot about my order. I finally realized it when the person that ordered 10 minutes after me got there food. I don't know how hard it is to put 20 nuggets and only 20 nuggets in a box. This did not only happen to me another lady had been waiting 45 minutes and still did not have their order. Do not eat here if you want Fast food or don't want to re order. read more

I live off the Sausage Egg and Cheese McMuffins. They are my favorite food. I have been eating them every day for a couple of years now. I have found the place to be really well run. read more