8/21/26 Everything was a low rating, I originally attempted the drive-through, however, sitting there for 10 minutes before I got sick of waiting and backed up and went inside. Meanwhile, there was no one else at the drive-through. I watched them make burgers and I watched them piled up as the side down. He made fries but I still got cold fries. The kid making bags of food was slow and did not care. He stopped to flirt with a young customer and had to talk about going in the military. He was standing at the counter instead of making our food, leaving us waiting for our food. (Myself and other customers) Food was cold when I got it.... All and all horrible experience! I only got 1 meal. The cleanliness. 1 Wait. 1 Food. 1 Worst McDonald's ever! McDonald's not to go to list: Canastota and Cazenovia! Both suck! Better locations are Syracuse, Hamilton, Norwich, Cortland and Oneonta locations are better. read more

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Horrible, eggs look like someone scrap the grill off and put leftovers on plate. I ended up throwing it out. Not sure who is running this place but they need more oversight. No way this should ever be served. read more

McDonald's - Eggs Big Breakfast - Coffee & Tea Near Me - Canastota, New York

Avoid this location if you expect basic customer service, honest communication, or timely mobile pickup. Unjustified Delays: We made online order half an hour in advance, then checked in on the app and stepped into the lobby, but our order sat unprepared while Drive-Thru orders were constantly being rushed out. Because we had a flight to catch, I politely asked how does the system prioritize the orders and also asked for a simple time estimate so I knew whether we could wait or needed to leave immediately. False Claims & Refusal to Help: A staff member falsely insisted that mobile orders only appear on the kitchen screen when a customer physically steps inside the building--which made zero sense given how long we had already been standing in the lobby. When I asked for clarity, she literally instructed the entire crew to stop talking to me and ignore my questions completely. Another worker contradicted her and claimed we were still multiple orders back. Petty & Malicious Behavior: To make matters worse, while actively packing our food right in front of me, this staff member refused to confirm the bag was ours or answer basic questions--intentionally ignoring me out of spite while my children waited out in the car. Being lied to, mocked, and ignored while staff hold your paid food hostage is completely unacceptable. Management needs to review the lobby camera footage and take serious action regarding this shift team on order #1634. read more

Worst McDonald's ever!!! Food is cold and never hot .. the wait time is ridiculous... and when you do finally get your food something is always missing..! The inside is your typical McDonald's vibe nothing new here .. read more

Slow and terrible people don't go! They do not care about customers and they slap the food together and the place is filthy

Well I really didn't want to write this, but I waited for more than 40 minutes for a stinkin sandwich and fries; that is far too long. People were just standing around doing nothing, which really killed me:( read more

This experience was awful. We waited in the line for about 20 minutes. And they almost gave us a root beer instead of a Dr Pepper, which is not hard to mix up. Also, my McChicken was very Smashed up and they put the wrong stuff on it. And my child did not get the barbecue sauce and they're throwing a tantrum in my car it's this location's fault. Also, why is my child's lemonade, bubbly and I took a little sip and it taste like lemonade with vodka in it. And the lady was very nice and that's why I'm giving it a one star I would be giving it to zero if I could. I will not be returning here thank you very much read more

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Burger was so thin you can see through it. People were great. McDonald's you can do better! read more

McDonald's - Coffee & Tea Near Me - Canastota, New York

Literally been sitting in line over 40 minutes now. Time for a new staff and management McDonald's.

You could improve everything! Service, cleanliness and food quality! The dining area was filthy. The soda overfill tray was disgusting with filthy liquid that had chunks of white stuff (possible mold) in it. Service was slow and disorganized. Crew was yelling at each other and customers were yelling at crew. read more

Eat here at your own risk. It seems to be infested with mice, my last meal here the food was cold and I got the wrong order. read more

McDonald's - Their newest employee - Coffee & Tea Near Me - Canastota, New York

Wow! This place is awful. I've never been to one that's this bad. Where to even start....Theres 20 people waiting for food. They give out orders out of order. My friend ordered after I, we ordered the same thing and she got hers first.... Literally like 6 orders got their food before me... The dining room has someone whose job is to walk around and clean the whole time but apparently no one to clean the bathrooms. I went to the bathroom and the entire giant two wheeled, toilet paper machine was out of toilet paper. I had to ask my friend to go to the front and get some. This has got to be the most dysfunctional McDonald's I've ever been to. read more

Inside service, was terrible. Ignored for the drive thru customers. Used the kiosk to order instead. Burger and bun were crunchy Sodas were not carbonated properly Fry's were cold No napkins in a to go order. Bathrooms had no TP Big puddle of liquid by the trash Keep driving to BK! read more

As I entered the building on crutches, my crutches slipped away from me and I lost my balance. The floors were covered in a film of grease from using the same mop on restaurant flooring that had been used on kitchen floors in the back of restaurant. All public access flooring was slippery and dangerous. I made my way slowly to the womens room where floors were not only slippery but filthy. The toilets both had black mold in them and flys all over the seats. The sides of toilet were gross as well. I was so disgusted that it made me sic to my stomach. Needless to say there was no way I was eating in a place this poorly taken care of. I would think there is some sort of violation in having the building unsafe and filthy. read more

The worst experience I've ever had at a McDonalds. Shame on us for feeling bad about the thought of leaving and waiting but we were in the drive through for over an hour only to find they cancelled our order because "we didn't get to the window in time." Do not waste your time with this place. read more

Terrible service . I waited half an hour for my food . No one has a great mood to them at all . Snappy rude attitudes .

Probably the rudest person (taking my order/ paying in the first window) at the drive thru I've dealt with in years. Early afternoon on 05/19/2024. No thank you. Not friendly or polite at all. Hardly any eye contact . Terrible employee .Employee giving me the food in the second window was very polite. I was amazed at the difference in customer service. read more

Stopped here on our way home from Water Safari during the three hour trek back to Rochester. It was around 8pm, good location right off the thruway. Even though it was late, and not busy, this place was a MESS. Clearly, cleanliness is not a priority here. All the tables were filthy, the garbage cans were full, and one of the garbages had coffee or soda leaking out the bottom, with at least a 1 foot radius around the garbage can. There were flies everywhere. This location has the kiosks to order your food instead of ordering from the cashier. Sometimes this is great, but other times, like when I have my kids, it's not. There wasn't even anyone up front to take our order so I begrudgingly ordered for 4 people from the kiosk. Took awhile to get our food (for a McDonald's!) and the Mcchicken my husband and I had each ordered was so dry and you could just tell it was expired and old. Will not be returning! I'll remember to avoid this exit next time. read more

Don't bother eating here. I was waiting for my food for 35 minutes before I tried to ask for a refund. The manager just walked away to deal with a DoorDash. I finally just told the person who had been waiting to place her order for the last 10 minutes what my order was and that she could have it if it was ever made and left. read more

Terrible. The worst I have ever been to. 35 minutes in drive thru would leave but got to wait on me at some point.

I went there with my husband and oldest daughter taking her back home after a 2 week visitation with her daughter, service was totally horrible!! placed our order and paid for it, kid asked us to pull up and our food would be right out, so we did, we sat there waiting a full half hour and no order, went in and spoke to the manger, who was a total BITCH !!!! she asked us what we ordered ,i said the kid had our receipt, she claimed he did not have it, after 10 minutes of arguing with the bitch, i got some of my money back!!! that place is so disgusting and disrespectful to it's customers it is not worth visiting or spending your hard earned money there!!! Took our daughter back home and dropped her off , stopped by Speedway in Syracuse and had the best cheeseburger we have ever had !!! read more

WORST LUNCH EVER, terrible service couldn't even use the bathroom. Drive through lady didn't even ask if I wanted anything else and just submitted the order. Fries are shit. At the window to pick up my food they didn't even know where my order was. They forgot my sweet and sour sauce. The place was crowded and not clean. read more

just awful! the bathroom had MULTIPLE FLIES IN IT! straight out of a horror movie. completely ruined my appetite and just ended up leaving. i don't trust the food here and neither should you. totally unsanitary! read more

I was so disappointed if I could rate it negative stars I would I was disrespected by the same lady two days in a row. Told me whatever please hire people who are not snippy with costomers read more

This was the most disgusting McDonald's I've ever been to garbage cans over flowing. Running on the floor. Flys everywhere. Took forever to get our food. It was all accounted for and there. The location was very convenient but i don't know if we'll stop again read more

I couldn't even eat my food. I don't expect much when going to McDonald's but there was a server coughing all over the food and drink area. She then was scratching her ears while wearing her gloves. Never washed her hands or used hand sanitizer after either occurrence. Disgusting. She needed a mask and easy access to clean her hands before going anywhere near food!!! The other staff seemed friendly but the sick one was also yelling at the rest of the staff to hurry up. The service was very slow. The bathroom was fine. But It is a very busy McDonald's so I still tried hard not to touch anything. read more

So we drive over to purchase our dinner and I was practically accused of not being able to count to four. We ordered 4 big macs 2 with out lettuce. The worker handed me a bag, after many experiences I pulled out the burgers and there only 2 in the bag. I ask where are the 2 with out lettuce. The worker said all 4 are in the bag. I had to pull out the order proving that I was correct. Then they made the other 2 with out lettuce. I don't appreciate being accused of lying or that I can't count to 4. read more

I totally know better than to come here but I was starving and it was just off the thruway. Never ever again... did not receive my drink so back into store I go (ordered online) they apologized, no worries I get it. I head down the road and fries are cold and no salt. Ughh annoying but whatever. I grab my coke and it's a frigging Dr. Pepper. SERIOUSLY!! Whatever my fault for going there. I get my nuggets and my 10 piece only contained 8. I'm speechless.. I would love to buy this place, I can only imagine howuch money it could make by simply giving people their correct orders. read more

This is the second time I have been here and it has been a horrible experience. I told the person I was with not to come here. We placed our order, there was no one else in the line. We drove up to pay. The young woman was in the both at the far end looking at something not paying any attention. We waited and waited. By this time more and more traffic was piling up. We did not know if they were taking the money there or not. he just ignored us. So we drove to the next window. The same woman with no personal customer service skills I encountered last time was there. We told her and gave her the money. Then she took the money placed it beside the cast then proceeded to give us some BS. So we asked for the money back so we could leave and she ended up short changing us. Stay away from this place. If I could I would rate this with a negative number. The owner of this place should be ashamed. read more

Just a quick note on this McDonalds.(Which is in Canastota, NY, and not Syracuse.) Something real bad has been happening there lately. The last two times I have been there, the place has been filthy. The floors areal dirty , the trash has been overflowing, both in the main restaurant and the men's room. Yesterday when I arrived the counter was covered with disassembled food equipment between the cast registers. The line at the drive thru was around the building and not moving, and I waited at the counter for more than 5 minutes and they saw me and never took my order. I finally just left. I really didn't want to eat their food anyway after viewing the condition of the place. This place never used to look like this and I am not sure what is going on there, I think that I will go somewhere else, at least in the near future. read more

This is the slowest, worst-run McDonald's in the area. Constantly making mistakes, in line way too long whether it be drive thru or inside. Avoid if possible. read more

Never get my order right. Always has something wrong with it. I ordered a Big Mac with no pickles and onions. The sand which still has pickles and onions. My coke tastes like it is watered down and nasty. The only thing they got right was my friends and ranch. read more

So I went to McDonald's and we ordered two 10-piece chicken nugget meals. In one box we got 6 chicken nuggets and we're missing 4 and in the other there was 7 chicken nuggets and we were missing 3. read more

I wouldn't waste your time or $ here. I ordered there, stood at the counter for 30 min, watched people that arrived 15 minutes after me get their food while I still stood there looking at all the employees like wtf!? They were so concerned with the drive- thru, that they neglected me. I had to say something to them, then the employee asked "what did you order? " Unbelievable! read more

The manager named Kevin that works night shift at McDonald's was very rude and inconsiderate. He slammed the drive thru window after being asked about the mcpick. I then called the place and he answered the phone and continued being rude. I do not think that Kevin should be a manager if he continues being rude to customers. Not the time or place and very very unprofessional. I would seek a new manager. read more

Absolutely horrible service and food. If you are hungry and this place is your only option I'd suggest throwing in the towel and going towards the light. It's pretty bad that they need a hand washing station upon leaving this place. read more

Worst service I have ever had. Place was dirty and made me not want to eat. I used the bathroom and there was shit all over the wall.