2 of the kiosks were not working. I went to the order at the register. After I placed my order for kids meals and my meal, I went to get ketchup. I went back up to the register and asked for ketchup because your one by the sodas was not working. I ordered a meal for myself which was with fries. After 10 minutes we finally got our meals. Long wait for food when you are not busy. I had to go and tell them I didn't get my fries. My fishwich was a stale bun. So I was not thrilled with that either. Oh, wait, No ketchup with our meals. I had 3 little kids, so I could not keep running up to the register to ask for things. I am very disappointed with this location. I will not come back if this is the type of service and quality of sandwich. read more

Service is not good! Food is fine. Ambiance is not good with the employees being rude. read more

Super hot day out and I was walking with a friend, gave us free sodas. Absolutely amazing, not naming names cuz I don't want anyone to get fired over being a nice person read more

Stopped by this McDonald's in the morning expecting a quick, simple breakfast. I ordered a meal that clearly comes with a hash brown... and guess what? No hash brown. The saddest part is that I didn't notice until I got home, so there went the whole "warm crispy hash brown with my breakfast" experience. The rest of the order was fine, but it's frustrating when the most basic part of the meal gets missed. Morning rush or not, double-checking the bag would've made all the difference. Please tighten up the order accuracy -- nobody should have to start their day hash-brownless. read more

This was by the far the slowest McDonald's I've ever been to. We had to wait for a long time (more than 20 min) when we ordered more in store and it was not due to more customers than usual. Ive been to busier ones with much faster service. We saw a customer get their McFlurry but it was completely melted when he got it. We could hear a worker telling another to get moving, so I'm not sure what's going on. We decided to go to another McDonald's on the way home for our desserts and won't return here again. read more

This morning (around 7:40, Sept. 4, 2025) I went to the McDonald's on M-37 in Caledonia, Mich. No one was in either drive-thru. I pulled up to the first speaker and waited. After 3 minutes, which I consider a bit of a wait considering no one else was there, a woman came on the intercom and said "I'll be with you in a moment." Yay! And I waited. After another 3 minutes, a car pulled up to the second speaker. In a matter of seconds, he had ordered and was pulling around to the window. What? I've been here nearly 7 minutes now and nothing. A second car pulled up to other speaker and, like the first car, immediately had their order taken and began pulling around to the window. Now I'm a pretty patient person, and I don't expect special treatment, but I was there first--way before them. So I started getting a little frustrated. I said "Hello?" into the speaker. The woman barked at me: "I said I'd be with you in a minute!" Such hostility. Such ambivalence toward a customer. They didn't care for my business--I was a nuisance. I uttered some profanity and drove away. Since they don't care for my business, I'll never give it to them again. It's the little things that make a difference, though I don't think waiting so long in an empty drive-thru just to be ignored over others is such a little thing. read more

Need to get better with allergy request! You even have a sign on your menu stating "let us know about any allergies!". A special request is supposed to be added. It almost never is! If there's a bread allergy you need to make sure people are changing gloves, wiping off the grill and making fresh patties that haven't come in contact with bread! Not too hard, takes an extra 90 seconds! read more

The slowest service I've ever experienced at a fast food restaurant ever, and this is no exaggeration. This has been persistent for several years, so I'm starting to think management is wildly incompetent or disorganized. Don't stop here if you have anywhere to be within the next half-hour read more

Well it's McDonald's folks. However it was clean and it made our needs. We need food fast and this place delivered. The man that helped us was very kind and funny. The dining room is a little small even for a McDonald's. So this is not one of those spaceport McDonald's. It's just a McDonald's that kind of delivered the goods read more

This location is the slowest in the state... I literately waited 30 minutes inside.... Drive thru was super slow moving so I went inside. They always have been slow.... read more

Kiosk error. Meal deal was what i wanted, and thought i ordered. McD floor worker ssid if i wanted fries/nuggets i had to add it. Was additional price (doubling cost of Meal Deal). Manager had no interest in fixing issue. I ordered from the kiosk because there was nobody at the front register. read more

Let's start off by saying this is McDonalds, so grain of salt when it comes to the food. It's fast food people. HOWEVER, swung in there this morning and was PLEASANTLY SURPRISED! Quick, fast service that was provided by lovely older women. Not being ageist in the least, just realistic. First drive through attendant was friendly and offered a smile while taking my cash. Second attendant just as pleasant. That's when I stopped and took a look at the workers I could see from the drive thru window - all older women. It was like being served fast food by your friends grandma. I just want to say KUDOS to the manager, cuz as this woman make her hike into work she enjoyed her biscuit breakfast sammy with a smile on her face cuz she was thinking of her grandma due to the staff being all of that age. Also for the older ladies - not only were they kind and friendly, they moved quickly. Got my food fast and hot. read more

Poor service. Cold food. Always leave out item or two in every order. Management/owner could care less! Charged varied amounts depending on who is running register. Sworn off this crappy place before but this time I'm sticking to my decision to NEVER RETURN!! read more

I went in to order multiple times and they forget my drinks and then this time I went in, they forgot my nuggets that I ordered and I heard screaming and fighting in the back. They do not pay attention at all to the orders read more

Super quick for our food to come out and HOT!! The service here was amazing! The cleanest fast food restaurant i've ever been to!

This place cannot make an order without screwing up. My last order had THREE items and they screwed up two of the three. My no onions burger had onions. My unsweetened ice tea was sweetened. They did make fries. I got fed up and called the manager. She basically told me it was my fault but she would remake the order on another day. My problem with that is almost every order it's screwed up here. Park in front and watch. People pick up their orders at the drive thru go around and go inside to get their orders corrected. Day in and day out. I have been a customer there for years but no more. Just tired of their inefficiency and careless attitude. read more

Manager is a dick! Tried arguing with me saying i ordered wrong from kiosk when they sent out the wrong order

The husband and I just stopped at this McDonald's while on our way to Holland. We ordered; 1 hamburger, 1 4 piece nugget, 1 caramel frappe & 1 pineapple/mango smoothie and we waited for our 4 items for OVER 30 minutes!! We probably would have been waiting longer if I didn't inquire about it. Our 2 food items sat on the counter for 20 minutes (getting cold) while we waited for our drinks. After I asked a few team members where our order was, they said that it was here~referring to the bag of cold nuggets & a burger. They did NOT try to fix the problem or even apologize. WORST FAST FOOD EXPERIENCE EVER!! If you value your time & want hot/warm food, DO NOT go to this McDonald's, b read more

Got our order home (9/5/19) ~7pm and found both egg McMuffins we ordered were without cheese. The muffin edges were a bit more charred than usual so I torn some off. That's when I noticed there was no cheese on the first one. We had ordered a Happy Meal (cheeseburger) and another meal, there were no instructions to withhold cheese on any item. The 2nd egg McMuffin was checked and also came without cheese, but was less charred. We usually have a good experience at this McDonalds (use drive-thru only). It won't stop us from going here at all, but it was quite disappointing. Mistakes happen. If we continue to get good service (correct orders) I will adjust the rating. The staff is friendlier than most other chains we've been to in the Grand Rapids area just to the north. We would still recommend this establishment to anyone. read more

McDonald's - Singed egg McMuffin withOUT cheese (x2) Second egg McMuffin not pictured - Fast Food Near Me - Caledonia, Michigan

Biggest waste of time, do not go here!!! Can't handle weekend rush and messed up our order multiple times.

I've never had an order done right here. Why do I keep coming back? They just need to clean house and start over. There are plenty of people looking for jobs in in the Caledonia area. read more

went there on Aug 5, 18. Manager left the front because we were in clown. Waited almost 10 min. for someone to take our order, also someone else was waiting on there order and had to ask them again for it. There wasn't a clean table to be had..... all around babe experience. read more

Concisely: when I ask for a filet of fish with extra tartar sauce and you give me no tartar sauce, you are not doing your job. Employees at this location have made this error multiple times, and I am not sure if it is due to miscommunication, inexperience, or maybe the employees are just messing with me. In any case, this McDonald's is the worst I have been to and I have lived in West Michigan for 20 years. Do yourself a favor and visit one of the many other food venues in Caledonia, and skip the golden arches. read more

Food-wise, this is a typical McDonald's Restaurant. The people who work here? HORRIBLE. The teenage girls behind the counter literally mocked my husband and I because we forgot to add something to our drive-through order and had to come in to get it. They called us names ("f-ing retard") and the manager laughed right along with them. A few months later my car broke down near here, so my friend and I decided to run in for breakfast. A different manager this time. He was on the cash register and he screamed at the employees while we were trying to give him our order. He shouted back and forth about firing someone named Nicki, and asking his employees - who were back in the grill area - who they could recommend to come work there in her place. This conversation, as I said, was literally SCREAMED back and forth! The behavior of the employees at this restaurant is deplorable. Go north a few miles and get Wendy's - give this place a wide berth. read more

McDonalds is a horrible place. The people I know that work there won't eat there. I would trust my sister to make me a McFlurry, but I won't order anything from the kitchen. Slow kitchen service, you'll get a hot burger and cold fries, or vice versa. I'll stop in for a drink, but not much else. read more

Worse customer service ever. Lady at the drive said she was tired. I just got off work, I work 3rd shift. She didn't even let me finish my order. I was going to order some more food but she was in such a RUSH taking my order. So I decided to go to another McDonald's. read more

This is an "ice water" on 12/9/2018 from this McDonalds. It tasted like metallic poison so I opened the lid to find this. Cloudy and brown. This place should be shut down. read more

McDonald's - a person holding a cup of soup - Fast Food Near Me - Caledonia, Michigan

Me and My Friends were waiting there for 30 minutes around 6 pm and we ordered 1 filet o fish 1 20 piece and 2 cheeseburgers. The employee was nice to us and gave us 2 large drinks for free . There was also mold in my cheese read more

Went back during "quick" lunch on a snow day. Went inside because the drive thru was busy. Terrible idea! Pete was the only person working the register and slow on top of that. Didn't ring up my full order and I got yelled at by don't know her name but a plump gal saying I got everything I ordered. Never again. 2 for 2 this place is terrible. read more

This review is mostly for people passing through Caledonia who don't typically frequent this McDonald's. This is not for the locals, who will just keep coming back, no matter what. TL;DR: This McDonald's is a waste of your money. Do not stop. But hey, if you like to wait 30 minutes in a drive thru for guaranteed cold fries/food, the nastiest soft drink you've ever had, and then some, this is your place. Wendy's nearby is far better. Despite that, no matter what hour of the day you come here, there is a line around the building at all hours of the day, while Subway and Wendy's nearby are almost always slow. Something about this McDonald's (my guess is price, more on that later) just keeps people coming back. A combination of a lack of other options and a rapidly growing community/town has overwhelmed this McDonald's to the point where they can't handle their traffic. They could double their staff and it still wouldn't be enough. I will keep holding out for hope that a Taco Bell opens in Caledonia soon. Management knows that the locals will just keep coming back because there are not many other options, and the nearest McDonald's is a good 10 minute drive away. They not only will payroll the minimum amount of people needed to staff the place, willing to work for as low pay as possible (which is the case), but they charge more for their food, as well. The staff isn't allowed to accept tips. You can't even bribe these people for fresh, hot fries. I have finally come to my senses and will never, even out of total laziness, go to this McDonald's again. They are only open and thriving based on variables that favor them, not because it's so wonderful. You might as well take a $5 bill and set it on fire. Cheers. read more

Went there today, waited 10+ minutes in the drive-thru, then she hands the wrong food, she takes it back and brings me the right food a couple minutes later. Burger was cold. read more

The fries were cold the chicken sandwich was good and this McDonald's is dirty - the floor, windows and door when you can - wherever the franchise owner he needs to do a deep clean read more

Every time they ask what kind of sauce I want, yet every single time they fail to give it to me. Please just give me my sauce for my nuggets, otherwise they are really dry. read more

We love this place the food is fantastic the servers are knowledgeable Speedy and polite . I am going there pretty much every week now. I love their specials. And their margaritas are good too read more

Loved the burgers, but avoid the fries they feel up the fight container till half way, and the fries are always old and all salted and bad... Everything is perfect but the fries, worst fast food fries I have ever had, and I've been going there for six weeks straight still worst fries I ever had, but the best McDonald burgers I've ever had. And did I mention right now they have a quarter pounder with cheese for only a $1.99?! read more

Friendly staff marred my constantly malfunctioning and outdated equipment (primarily the shake machine, either clean it, fix it, or replace it) the shake machine is constantly down. This location is picking up enough volume to where it needs two drive-thru's, especially during peak hours read more

Can't believe corporate office hasn't taken away their franchise due to filth. Can't eat there anymore after seeing how filthy their seats are. Ketchup and dirt caked on the cushions that I'm sure could no longer be cleaned and need to be replaced. If you look at these seats you should wonder about cleanliness where they prepare your food. Don't even want to think about it ******update...Haven't found myself in Caledonia over the summer but back again with dance class starting up. Went in and had got a cup of coffee and noticed the seats have been replaced with new fabric. So seats are new and clean for the time being. read more

Been here for 25 minutes and counting. For five items on the dollar menu. Finally got to the window and are now asked to park and wait.

This McDonald's is always very dirty to dine in. The management is very poor. The employees are frequently yelling to each other from across the restaurant. The speed of the service is also very slow. read more

Worse McDonalds ever. Poor management very disorganized. The manager just told another customer that has been waiting for breakfast around 15 minutes. he won't get it. Tough you didn't get the order in time. Then the same manger told about five people in line we done taking ordered for a few minutes so they left. I didn't even want to give them 1 star but you have to in order to post. read more