Great service. Got exactly what i asked for! Anthony took care of me! Great guy. Food was hot read more

McDonald's - Yummy food - Fast Food Near Me - Calabasas, California

Having been an Elite Yelper for quite some time I like to give establishments the benefit of the doubt. However this is our third time coming here and third time for getting the order incorrect. My granddaughter ordered a coke slushy with her happy meal. They gave her a regular coke. When asked to correct it they made a big deal about it being $1 more. Which was not an issue on my behalf. When it was handed to us the lid was not put on properly and it spilled all over my granddaughter. No offer to make a new one was ever made. I couldn't get out of there fast enough. Very poor service. read more

Good location just off the 101 fwy. As a result, this location is VERY busy. Be prepared to wait inside and /or the drive-thru. The employees appear to be working hard and trying to get to customers asap. Kiosks have taken over McDonald's at most locations as they have been placed dead center of each location and customers are encouraged to use the kiosks as opposed to ordering at the counter. read more

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Made a quick pit stop at this McDonald's on our way to Santa Barbara. It was a joke!! I understand that it is a busy location that is just off the freeway. Taking that into consideration, I still feel like this place should be no more than a two star rating. I ordered two meals, as they come, and it took over 25 minutes. It wasn't too busy at the time, considering I walked right up to the kiosk and placed my order. When it was time to pick up my order the employee was calling out numbers and placed mine on the counter and never called the number. Not sure if she was overwhelmed, still not an excuse for the long wait. I just happened to be looking at the numbers on the to go bags. Needless to say this was a one time deal for me. It's fast food not a sit down restaurant that should take long. Food should not be made to order unless it t is a special request. read more

McDonald's - Fast Food Near Me - Calabasas, California

The service was AWFUL. Don't go here. Just go to the one on Kanan. Me and my mom went here thinking this time would be different but it wasn't. It was the same disappointing experience as usual. When we ordered our food, we SPECIFICALLY asked for two chicken mcgriddles and two sausage egg and cheese mcmuffins. (They were out of the biscuits too, which is insane considering they don't have that much business) The lady working tonight completely forgot the chicken mcgriddles. When we asked for them, she gave us this. Initially, the girl took the buns and turned them inside out to hide the burns. It was only when I noticed that it was *way too hot* that i investigated and got the photo below. Overall, terrible service and terrible food. Go to the one on kanan. Save yourself. read more

McDonald's - Burnt Chicken McGriddle. - Fast Food Near Me - Calabasas, California

Omg!!! This very minute witnessed the man 2 tables down ask a short older Hispanic woman in a yellow shirt if he can get his table clean and she brought him over a stack of napkins! It wasn't his mess and she knows it! He just came in and placed an order! :/ How pathetic! read more

The manager here needs to be trained in Customer service. She is rude rude rude. I stopped in the restaurant today 11/25/25 (1:00 pm) to pick up a quick snack. The employee behind the counter somehow up charged my order to a larger sized drink. I asked the manager why I was up charged. She said I asked for it. I didn't. I then asked for additional ketchup. She gave me a few. I asked for more and she snapped "How many more??" When my order came I asked for napkins. She reluctantly gave them to me I also asked for a drink carrier. She gave it to me and rudely said "Is there anything else you want?!" If the staff did their job correctly the first time, I wouldn't have to ask for items that should have been provided. Loom opening the food wrappers, it looked like the food was slapped together. Unappetizing. Franchise owners -'this needs to be addressed. read more

Hi Drive-through window people. Why do you need to be so rude to your customers? I simply asked nicely for an extra cup to split ice cream for my kiddies. read more

Been wanting to try the Big Arch since before the trolls roasted the CEO's viral taste test. Ordered three burgers, 20 chicken nuggets and a large fries for the family on the McDonalds app. Parked in the designated spot and waited for about 7 minutes to have food delivered to my window. Not sure what all the fuss is about out here. If you don't want to wait inside then order your food in the app. It's easy, fast and reliable. You don't even need to line up at the drive thru. Many of the people who complain here about wait time are likely the kind of people who stopped evolving with the times. read more

Ice cream tragedy! The app will let you order ice cream at any time but the biz stops serving it at a certain time. So you pay on the app then go to pick up but they don't have it and don't have any way to refund you. So you will have to contact customer service to get refunded. Mess. read more

The guy who's standing in a video they have no name tag. He's very rude. He don't know how to talk to the customer when I say can I talk to your manager? The manager also hide his name read more

McDonald's - McDonald's guy complaint - Fast Food Near Me - Calabasas, California

I'm confused by all the low ratings. It's one of the nicest & cleanest McDonalds I've been to. I think you can only order on the self service kiosk which is fine. The bathroom was surprisingly very clean and even had fancy Dyson hand dryers. Good stop in calabasas off 101. read more

Leticia was unnecessarily rude to myself and my family, we were trying to pay cash and were ignored at the register but once noticed she came to us like she was annoyed for having to help us. I asked her for extra sauce once we received our order and she was upset and did not want to give it to me, I don't mind paying for it but she seemed to lazy to want to work the register. Please check your mangers and their attitude a very unpleasant experience for anyone going there. When I asked her for her she made sure to yell it out to me and everyone in the restaurant to hear. read more

If there was a negative star this location would get -***** stars. I usually go to the one in Agoura Hills for an ice cream cone which is $1.42. One day I stopped at this Calabasas for my cone and was asked " small or large"? I was like WHAT?' He repeated the question I'm like large. Drive around after he says $3.61...I thought to myself I don't recall being this expensive for a cone. Drive up and hands me the SAME SIZE as I'm used to getting. I asked "this is a large?!" Say yes. I drive away. Next Friday? I go to Agoura Hills and pay $1.42 and I asked if there were different cone/serving size and they said no. So, on my way to Calabasas i stopped by and ask about the different prices and the cashier (who was VERY nice and apologetic) said oh that's because this owner charges whatever he wants. The whole menu is more expensive than any other McDonalds This is crazy. So I filed a complaint with Corp because as a franchise pricing can vary by a couple of cents but this is ridiculous! I hope more people notice pricing and STOP going there. This location needs to feel the pain in sales. read more

McDonald's - Receipt from different locations. - Fast Food Near Me - Calabasas, California

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Been here 3 times. First time was decent, but it kept going downhill. The last time, the fries are brown and soggy. Chicken nuggets tasted old and were not crispy at all. Employees and manager all seem lazy. They act like they don't like their job. It's a shame. read more

Customers beware! This McDonald's doesn't honor nationally advertised prices from its menu. We were rather hungry after doing business in the Calabasas area a few days ago, and this McDonald's was the closest in the area. So, we came and asked for chicken McGriddle, a 2 for $3.99 everywhere. When the time to pay, we were surprised to see the price went up to $5.78 for a 2 chicken McGriddle order (see the receipt pix). This would be my last time visiting this joint. Sorry, Mr. Ronald McDonald, Mr. Hamburglar stole your Yelp's star rating. Bon NO appetite! Enjoy eating somewhere else... read more

McDonald's - 2 for $5.78 Chicken McGriddle - Fast Food Near Me - Calabasas, California

MANAGER IS RUDE ASF!!! forgot my fries and tries to say it wasn't apart of the meal like hello are you dumb ITS A MEAL. the energy is just horrible in there. i payed for extra sauce and he still didn't wanna give it to me. so stingy for no reason like come on your taking your job a little too serious. managers are usually the ones that please people and it seems like he didn't even wanna be there. GO HOME. just cuz your miserable it's not my fault. read more

Waited in drive thru. Asked if I had a code. I gave it. When I got to the second window ( first one closed for a dinner rush) repeated order back was wrong. Asked me to pay and I said no I gave it in the app and already paid. They said I didnt pay and wanted me to pay again. This has been an on going issue where I get double charged later. The girl was rude and did not have a clue of customer service. I went inside and talked to manager and all he could do was say sorry , sorry , sorry and not help me at all. Walked out frustrated and annoyed with this customer service here at this McDonalds. Also should not that when I pay on the app i dont need to pay in person. Thats why i have my card info on it. So if I give my code i get double charged later. Would love to hear back from someone regarding this read more

I was craving a cone. The guy said the machine was broken. I'm distraught. Never felt more disappointed in my life. Fix your machine!

The price of the food went up over 30% and the SIZE went down by at least 30%. It looks like kids menue. I had a "Big Mac" and fries, which was the size of kids fries, and paid over $10. I was still hungry which way back just a Big Mac was too much for me! Just ridiculous read more

I ordered some food for my grandchildren and I via delivery. We only received my grandsons food. My granddaughter was so sad to see that her food was missing. I'm not sure what happened to the rest of our order but that is some crazy work. What the $*!?. read more

The Night Shift crew here is full of absolute kings who provide excellent service. Jesus is the goat.

Possibly the worst service ever. The manager working the drive-thru window was super slow I waited 20 mins to get my food only to be rung up the wrong order. When she refunded me she was short in cash. I asked about the extra money and she refused to give me a receipt for my purchase. Is she pocketing the money?? read more

It is McDonald's. Ok to stuff something down if you are traveling by. But in my memory, they used to reach manners and how to treat customers. This one forgot that read more

This review is based on a quick stop for a dessert. Stopped by for an ice cream cone ($2.29) and apple pie ($1.59) . Very clean store. Not busy. There are 4 self order kiosks and 1 register. Highly recommend ordering from their app (very easy to navigate). read more

Tried ordering on the app but the System was down, the server at the counter just walked away when I tried to order in person. Had to go to drive thru. Couldn't use my app and points, ended up getting charged more for the same meal. Bad service for a locally owned McDonald's. The other time I was trying to get an ice cream. Ordered it and paid from the app, then the guy at drive thru told me the machine is down. When I asked for a refund the guy just walked away, what's with this McDonald's and the workers walking away read more

Very nice staff. They work hard when during a surge in customers. They were accommodating to my dietary needs.

Road Trip Review of McDonald's in Calabasas - where 'fast food' meets 'slow sanitation.' Stopped in for their allegedly strong coffee and clean bathrooms. Spoiler alert: one out of two ain't bad, and it wasn't the bathroom. Upon entering the restroom, I was greeted by a masterpiece of modern art: toilet paper origami and seat liner confetti adorning the throne. Clearly, the staff here missed their calling as avant-garde installation artists. I briefly considered calling MOMA, but my bladder had other priorities. After my impromptu janitorial shift (you're welcome, McDonald's), I treated myself to the culinary delights of their self-serve kiosk. Nothing says 'premium dining experience' quite like punching in your own order for an apple pie that's apparently now made with gold flakes and unicorn tears. The price jumped from $1.00 to $2.79 - a mere 179% increase. Because who doesn't want their fast food with a side of highway robbery? So, let's recap: filthy restrooms that require an acrobatic performance to use, self-serve ordering, and prices that would make a Starbucks blush. I've had more hygienic experiences in a petri dish. If you're into DIY cleaning, outrageously overpriced fast food, and a splash of gastrointestinal Russian roulette, boy, have I got the place for you! Otherwise, I'd recommend holding it till the next rest stop. Your wallet and your colon will thank you. Did I complain? You bet I did. With age I've earned my old lady complaint membership card. At least the employee was nice. It's not her fault customers are slobs. read more

I went through the drive-through asking for a double cheeseburger plain with only cheese and Mac sauce to be greeted rudely by a man saying "thats NOT plain". It might not be plain but that it's no attitude to give to a customer. and then he proceeds to start rambling saying OK I'll give you a double but we'll do no mustard no lettuce, no tomatoes no ketchup and at that point it would've been easier to just say plain and then add the Mac sauce. In the end Jesus seemed a bit peeved over a simple request and I just felt like he should've been trained a little better. read more

This location ran out of ketchup today. Who's ever heard of a McDonald's running out of ketchup? Anyways, I went to try the new McDonald's Jujutsu Kaisen sauce but they didn't have that either. read more

This is the second time using the mobile app and they keep claiming they don't have the order and they have issues with the app. So instead of looking at my receipt for what I ordered and paid for they refused to give me the large coke and fry. I had to go through the trouble of canceling the order and in which wasn't able to use the mobile offer deal. read more

I ordered a large iced coffee and they gave me a large ice with a side of coffee. Don't go here if you wanna get what you paid for!!! read more

McDonald's - Large iced coffee - Fast Food Near Me - Calabasas, California

No napkins , no ketchup!!! No straws and no customer service, i never write reviews, but this place is the worst. McDonald's needs to get back to people taking orders in the front and adding some customer satisfaction into this place. Employees are nice people but management has ruined the way it serves its customers. read more

McDonald's, please check your employees. I ordered a milkshake and they said they don't have it. I ordered a soda with a Big Mac and I saw someone who has a MILKSHAKE! They lied to me and they don't clean their floors properly. It was filled with food and crumbs. The bathrooms smell absolutely horrible. The manager was really RUDE! After he said that they don't have the milkshake, he told me "Ok but it's not like we are horrible!" Like BOY that's super ridiculous and really filthy that they don't really have to do anything! They literally walk like they were the kings and queens. Like really ridiculous that they don't have to do anything. We went home, eating our food and it doesn't have any flavor to it. Don't go to this place unless you want your time wasted. read more

You can't order from a real person. I went there the other night and there was only a little handwritten note taped to the cash register that said use kiosk. I wish I had taken a picture! It was so rude and so disrespectful! I don't want to touch a screen that hundreds of other people have touched and the reason I go to McDonald's is for the friendly service. I travel a lot and eat a lot of fast food and most McDonald's are going this way where you can't order from a real person. It's a shame because McDonald's was always my happy place. read more

This was my college McDonald's. Ronald, why does it say you close at midnight for the dining room, yet here I stand. At 10:11PM. Even if the yelp hours were right, they are closed before 11PM. Get it together Ronald. I already expect it to be shitty but this is even shittier than usual. read more

The food was okay, but they have to hire more staff. They only had two employees. My mom was waiting at the drive thru for over twenty minutes. -------------------------------------------------------- About nine minutes waiting behind the drive thru menu screen with the third car in front of us during arrival. Only one minute to order the food Waited two minutes to go to the pickup area Then we waited three and a half minutes in the pick up area, and got only our drinks. (Coke and a sundae) But was forced to wait in the reserved spots for another eight minutes to get our food. (Happy meal & chicken sandwich) It took like 23 minutes to get our food! This is not fast food quality that people are used to. We've visited multiple other locations and it was not this slow. read more

McDonald's - Slow service - Fast Food Near Me - Calabasas, California

Clean and modern. McD's is my go to for a quick bathroom break stop when I'm on the road. This McDonald's is a bit off the freeway, but pretty convenient. Interestingly, it is set up to take most orders from the self order kiosks. There are 4 of them, but only a single set of human served registers...that weren't staffed when I was here! And how is a sausage Mcmuffin cost $1.89, but a single hash brown patty is $2.49?!? Bathroom was nice, though... read more

Gee, thanks. So generous. Not sure what I'm going to do with all that cheese! Prices go up and product gets smaller. At least my sandwich will have one good bite. read more

McDonald's - Gee, thanks. So generous. Not sure what I'm going to do with all that cheese! - Fast Food Near Me - Calabasas, California

came here to redeem my free cheeseburger its literally 2:30am. wanted a large cup of ice water for my burger and to play the monopoly game. i dont care on getting charged for my water thats not why its 1 star. get up to the window and pay for my water and he gives me the order. i look at the large cup of wondering where the monopoly sticker is because i paid to play. why did this man give me a special cup without the sticker on it... do they pay you enough to do that??? i felt so disrespected on getting a "special cup" that i got a refund on my water. I PAID FOR WATER LMAO. i just wanted to play monopoly. god fucking forbid i want to get my $1 worth that i spent on my toilet water. people who take their fast food job serious as fuck literally piss me off and scare me. take your negative energy elsewhere old fart read more