Honestly, I have never really left a review for a fast food chain like this before but I was so impressed with my *first time* visit to this location. I was on my way home from work and didn't feel like dealing with the one in my neighborhood since the freeway and high school nearby get so busy. I ordered online and it was ready before the estimated time given. Also, it was so cool and fresh inside! The AC was blasting and was such a relief after the heat we've been experiencing. The staff was so kind and welcoming -- sporting dodger gear. The food itself tasted hot and fresh as well. No complaints at all and the serving portions were just splendid. They provided to me all the sauce and utensils requested through the app. No liquid or food were spilling out of the container (as I noticed occasionally it can). There are other businesses in the plaza so it's shared parking. Overall I'm very happy and would return to this location! read more

Tina is a star! Panda Express agoura should be so grateful to have her!! We got the orange chicken with chow mein and it was delicious! We also got the crab rangons and they were perfectly crisp! read more

Had a great meal at Panda Express -- orange chicken, Beijing beef, and chow mein, all made exactly to spec. Tina helped me and was amazing: kind, professional, and genuinely warm. Ten out of ten for her service attitude. Highly recommend. read more

Love the food at Panda. The ambiance at this location is nice. It's clean and well maintained. Hate the fact that some of the employees in a way almost harass you into "rounding up". They will get an attitude sometimes if they can't ring that bell. Cheap I am not! I donate to 3 different charities every year. I, like many have been tightening up my spending during this unstable economy. 50 cents here 10 cents there 80 cents here... It does add up at the end, especially if you go to a place like Panda often. I think this practice is tacky and unprofessional. A sign with a drop box for donations should be enough. Panda won't get business from me and my family like they used to. It's a matter of principle... Does Panda corporate care... probably not! read more

I've been coming to this Panda Express for a while now, and it's become one of my regular spots. Over time, I've learned which menu items I enjoy the most and tend to stick with those choices. The Orange Chicken and Beijing Beef are always solid, and the portions are generous. The food is consistently good overall. Sure, there are occasional minor issues - sometimes the rice is a bit dry or the wait is longer than expected - but nothing that would keep me from coming back. The staff is generally friendly and efficient, and the restaurant stays pretty clean. For quick, affordable Chinese food that hits the spot, this location delivers. I definitely recommend this Panda Express. It's reliable, tasty, and great value for the money. A solid choice when you're craving Chinese takeout! read more

This is our neighborhood spot, and we usually order takeout at least once a week. As part of a larger order, I got two bowls of Chicken Kung Pao with fried rice. The flavor was good, like always. BUT when you pay for chicken and only get two tiny pieces buried under a mountain of chili peppers and a couple of vegetables, that's not Kung Pao, that's a rip-off. Very disappointing. If you want loyal customers to keep coming back, you need to do better. read more

I really like this location Many times they don't have what I want, so they'll make 1 or 2 portions for me Sometimes I do get some "attitude," but they always do it read more

Panda Express - Sting Bean Chicken, Kung Pao, Veggies. - Chinese Near Me - Agoura Hills, California

We definitely wanted Panda Express on the way to Malibu. Stopped in here for the first time and wow we were blown away by the amount and the quality we were served. I don't understand why ppl wrote they had bad service when we were treated well. Asked how long it would take to make more apple pie (yes apple pie) "new item" and manager said 3 minutes and it was fresh. The chow mein was perfect and that too was fresh while we waited for a new batch. read more

Panda Express - 11/27/23 - Chinese Near Me - Agoura Hills, California

Ordering food nowadays you just hope to get what you ordered. The noodles were hard but the honey walnut shrimp was okay. Unfortunately I got two small pieces of beef in my beef and broccoli and when everything is so expensive I expect better portions. read more

Panda Express - That's what was in my beef and broccoli box. More like broccoli with small chunks - Chinese Near Me - Agoura Hills, California

Good orange chicken and honey walnut shrimp. Service was great for a fast food restaurant. And it is definitely on the higher end when it comes to fast food restaurants read more

I came here to get some food for lunch. This Panda Express is located near the US101-S freeway, so it's convenient to get off and back on the freeway after eating. There is plenty of seating, and service was good. read more

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I usually look forward to enjoying the steam veggies at Panda Express, but my recent visit left me deeply disappointed. On this occasion, I was informed that I would need to wait for the veggies to be freshly prepared, a request I was initially fine with. My order was simple: half steamed veggies and half steamed rice, with teriyaki chicken and an extra side of steamed veggies. Despite being reminded of the wait by the employee, Emma, and stepping outside for the 4-6 minutes as advised, my return revealed a disheartening sight. My expectation of a wholesome side of veggies was met with a single piece of broccoli. When I inquired about this with Emma, she confirmed it, leaving me no choice but to accept my order, though now with an added portion of rice instead of the anticipated veggies. Feeling underserved, I literally went back in line after paying (one person behind me) to PURCHASE an additional side of veggies, only to be told upon payment that I would have to wait once again for more to be cooked. This cycle of waiting and disappointment escalated my frustration, leading me to request a refund--a decision made in the hope of sparing myself further dissatisfaction. I'm literally speechless. I should've taken a picture. read more

Returned again to give these unfriendly and attitude challenged employees another opportunity to display customer service and gratitude to the patrons. NOPE. Nothing has changed and the employees treat you like it's a favor. Their portions are incredibly inconsistent and they give you the " stink eye" if you politely ask for a bit more. It's really a pathetic example of customer- centric service and so colossally unfriendly and never PATIENT when elderly patrons are contemplating their choice of entrees. I suggest closing down the restaurant and conduct an off- site SERVICE SUMMIT because I am not alone in calling these line employees out for sub par and unfriendly service. I will be going to the Westlake Village location where the experience is NIGHT& DAY. read more

This place has quite the ambiance I can see the Chinese architecture all over the entire building our sever/worker Esteban was just the cutest and nicest little guy so I ordered some orange chicken and it was OMG it was pretty goated if do say so my self in other words it was quite exquisite but I also got some fortune cookies 3 to be exact. And what I saw next was shocking. When I open the wrapping to the nice sugary cookie I saw that one cookie had been cracked and the other two had the fortune already sticking out you may see my reaction below. But all in all the experience was quite nice and I hope Esteban will be my future husband/pookie bear. read more

Panda Express - This was my reaction when I saw the fortune in the fortune cookie sticking out. - Chinese Near Me - Agoura Hills, California

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This place deserves no star, but yelp has yet to make that an option. Definitely should come up with a (-) negative review, where we actually minus a star. I visited Panda Express store #1409, Agoura Hills, CA. My experience was that of poor customer service and lack of appreciation for the payee. I walked in to order a bowl. I approached the counter and was Not greeted with a simple "Hello" or " What can I serve you with today"! Server Mirna P said "Yes", as if you just walk up to a counter and shout out an order. Just rude! I skipped over the lack of a respectful greeting and asked for a bowl please. Mirna then grabs a container in which I've never seen served as a bowl. I'm used to the, actual bowls in which Panda still features on the app for ordering. Mirna, pulls out a container that looked as though someone forgot to order store supplies and sent a team member to the nearest "Smart & Final" to make quick, yet meager accommodations. Absolutely not acceptable! Panda, if this is a container in which you are moving towards, then the price of the bowl needs to change because this container was smaller then the kids meal box and website must reflect this packaging. When I let Mirna know, " that's not going to work for me" she immediately gathers a little bit more of a negative attitude then she already displayed and grabs one of the regular boxes. Mirna then slaps noodles in the box and ladled a half spoon of mushroom chicken. She moves to the register and furthered offered terrible etiquette, lack of brand standards and representation. I paid cash and placed the money in Mirna's hand. She ( Mirna) throws my change on the counter. In what world, or where do we set our team members up for success by teaching staff to not place the money into a customers hand?!?! Once my daughter grabbed her bag she looked inside and asked for a fork, and soy sauce please. Mirna proceeded to say "if you wanted that you should have asked"!!!! At that point, I lost all couth. I give Mirna a quick review on a dying art of customer service etiquette, and how to treat paying patrons that keep a business afloat and operational with a level of respect. Simple respect! To be thankful to have a job and thankful to the persons that allow that job to be functional. Also to give change back the same way it was received and to look a customer in the face. Not at the floor while you're attempting to be disrespectful!!! At that point another man approaches and tells Mirna in Spanish "Give her whatever she wants so she can leave"! Hilarious, that he felt the need to speak Spanish to Mirna when our entire conversation was in English. Also to assume that because I may look as though I don't speak Spanish, that I didn't understand!!! it's extremely disrespectful to jump into another language to dismiss a customer who spoke English and received poor communication in English. The entire store lacks regard for the persons walking through the door. Maybe it's no concern to lose business for the Panda Brand, however from this experience, I made myself, more self aware about the power I possess as to allowing myself or my children to receive mediocrity from a business that will employ anyone to serve basic food. Food thrown into a container and to have the nerve to be overpriced. It's truly unacceptable and sad. I seriously wish we all wake up and put big business out of business. This store needs a team that enjoys going into work to be of service to the persons walking through the door, who considers their weak food during a quick fix for a teen who's so hungry. Agoura Hills Panda is sad, with dried out food, ugly team members and lack of a strong positive brand representation. I will never again!!!! Thank you Panda for reminding me to cook meals and not do what's quick instead of what feels right.... Honestly I shouldn't even be this mad about "Panda"! It's certainly Not of any good quality, or a nice healthy options out here. The store was clean and located off an easy part of Canwood. Parking lot had plenty of parking and the store was located in a very calm, nice strip mall. But please don't be fooled. Expect nothing!! Never a Hater, always here to appreciate a great experience, but this was not one. read more

Panda Express - Trash! - Chinese Near Me - Agoura Hills, California

The manager at that Location is so rude As I was getting to pay she didn't ask me if i wanted a drink just charged me for the food. read more

What is with the attitude of the Manager at this location? She is extremely rude and needs a serious attitude adjustment. If you are going to be working in the public eye and in the fast food service industry, your attitude needs to improve. This location seems to also be very scarce on the portions they provide. Also asking for sauces is like pulling teeth at this location. They question you as to why you need as many as you requested. If you can stay away from this location, that would be highly advised. read more

One of the worst Panda Express customer service I've ever experienced. Employees are not trained properly. One guy who had been there 8 months still didn't know how to ring up people at the register. The manager explained to me that he was "still training". Still training??? To handle food and ring people up at the register???? The staff here is exceptional rude. I never feel bad about dishing the same attitude right back to them. They wanna be pissy and mad about everything? Well good luck, cause I can do this all day, junior. Food is cold, flavorless, flat and dull. Even if you come an hour before closing, they REFUSE TO MAKE ANY NEW FOOD. All their employees and cooks have an attitude problem. If you can avoid this place, go somewhere else and thank me later. This Panda Express sucks read more

Sadly, this Panda Express has gone way down. I had been avoiding the panda in westlake village because of poor quality relative to their dishes and quantity. The same has happened here. They are extremely stingy with quantity. They are filling most items with cheap vegetables versus meats. They are essentially putting half scoops. I get it prices have gone up. Management is probably on the employees to cut back on items. It's a shame. I'm not going here again. Panda management if you keep seeing the same bad reviews do something. Either raise your prices and maintain your standards or keep loosing customers steadily. We are not stupid. When I order kung pao chicken I don't want to eat 90 percent zucchini and red peppers and no peanut. Your customers don't come here to leave hungry. If that's what's come down to then you will continue to see a decline in your base. Again not a fan of raising prices. But it's better to raise your price than lower standards and quantity. read more

The worst customer service. I will not come back here. They changed their policy and no longer have testers. They introduced a new dish that was way too spicy, and refused to swap that one item out. I ended up having to buy a side dish for $7 to compensate . I could (possibly) understand if this was the only meal we purchased, but we bought 4 bigger plates. The on duty manager, was rude (as was the staff) . I would rather give other restaurants who value their customers, my business. Honestly, I would not have bothered to write this review had 2 off the employees, not been so rude. read more

TRASH. DO NOT RISK EATING HERE. I literally threw up after having god knows what they call meat. They should be shut down, sad!

Great food and fast service. We've always had a great experience at this location. Very clean and friendly.

Excellent location, great panda food. Sophia is a great manager. Lost my wallet in their store and she found it, located my contact info and returned! Thank you panda and Sophia! read more

Panda Express - My lost and now found wallet by panda and Sophia! - Chinese Near Me - Agoura Hills, California

Stingiest servings ive ever had in a Panda Express. Don't ever come here. Sad, sad servings! read more

Panda Express - Chinese Near Me - Agoura Hills, California

Went in an hour before closing because I had a sudden craving for cream cheese wontons. The staff was entirely masked and so kind! I put an order for the wontons and they assured me they'd make it fresh. It was out in a jiffy and they were so nice to offer me a free drink while I waited. The food was delicious and the service was exceptional. Thank you, Panda Express team! read more

Between the hours of 11:30am to 2:00pm and 5:00pm to 7:30, a manager should be on the floor, all menus items should be available, and items that are diminished (not finished) should be ordered immediately. Why? Because these are the busiest times. This particular panda express has arrogant and rude staff. They only order items from the kitchen after the pot is empty, which means people in line are CONSTANTLY waiting for food to be prepared. "Oh, sorry that's gonna be 6 minutes" "Sorry do you want something else or would you like to wait 10 minutes" is something I hear at this location 100% of the times I have been there during busy and even quiet hours. Manager and cooking staff seem to disappear during prime times as well. Just drive to the Panda Express at the Lindero Canyon exit just a couple miles down and you will find the exact opposite. During the busiest times: orders are being called out before the food is finished, manager is always on the floor, staff are present and work quickly, and the food is somehow always fresh and always available. I live right down the street from the PandaEx off of Canwood, but I will never go there again until they fix hire a new manager and train their staff on how to stay focused. read more

So foul and tasteless. This is the worst I've experienced from Panda Express and I've been to many of them in my years. Sorry to have to affect anyone's business so I still gave 3 stars. read more

Stopped in tonight for a quick bite to eat with the kids before going to the movie. We were enthusiastically greeted by 'Oliver', who took our orders and rang us up. What a nice kid. Great attitude. Anyways, the food was fantastic (Kung Pao, Grilled and Orange Chicken). And the seating is great. I go to Panda often. This location was probably my favorites. read more

The food was quality at this Panda. The water was chilled and didn't taste like tap (dancing)water heehee. The inside was clean, bathroom was clean, ambiance was nice-- and the air con was working a little too well! The only critique really, was that once we were helped-- it was kind of an overload of service --- what I mean is: three ladies were trying to help us with one order and they talked over each other at a point, making it confusing to be the customer. I appreciated the quick service, but they could've s l o w e d it down, as there wasn't a line behind us. read more

Lately the food hasent been that good here past 4 times iv gone,I been disappointed,I end up giving my food to my dog, not sure if it's maybe a new chef,I don't know or if they leave the food out too long but it's been not good whatever is going on with the food. read more

I don't come to Panda Express very often, but today my partner was craving cheese wontons and our options are limited when it's almost 9pm. I quickly came here hoping that the hours had not changed due to COVID-19 restrictions beginning to go back in place. They were open! The staff was incredibly kind and the all their social distance precautions were amazing! Even as simple as the receipt the cashier handed it to me on a tray. They were kind enough to provide me with a large water for waiting outside. The have a line for ordering and a line for picking up. They have a speaker system so you know when it's your turn to come to the pick up line, so everyone is really being safe which I truly appreciate. There is plenty of space outside and social distance markers. I don't come often but after today's positive experience I might come more often. read more

Today is my birthday, I'm at work and thought I haven't had Panda in forever! I got what was with out a doubt the most awful Chinese I have ever eaten. The chowmein was cold the Beijing beef was soggy and my rice was hard. I couldn't even finish it. I don't know how they can serve food like that much less charge for it. I'd give 0 stars if I could. read more

Usually pretty good for a busy location for the work week crowd! The staff is always nice and prompt with orders. I don't eat here often, but today I did and it was "ok". The orange chicken seemed like a lot of chewy fried fat pieces so that's not good. I think they could cook up better quality chicken pieces. The fried rice was a bit hard also..but all in all this location is ok in a pinch when you are hungry and craving Chinese food and a fourtune cookie:) The location in the shopping center gets very busy around lunch time, so I recommend calling in your order for pick up or going early! The parking lot gets super crowded with people coming and going. Have to be careful for parking lot fender benders! They open at 10 if you get hungry early like me! Around this time is not crowded. read more

Panda Express - Chinese Near Me - Agoura Hills, California

I came in for lunch with my family and they were busy I get it. They messed up my order and I went up to fix it. They told me that I asked for veggie rolls but never did I say veggie rolls. I said rangoons. Again I knew they were busy and I said I would wait for the rangoons. When I was waiting I asked Clementina what I should do with the veggie rolls. She said and I quote "we can't take those back you can either throw them away or keep them." So I took them back and left them on the table. I went back and the manager "Sophia" told me that I needed to bring the veggie rolls back but I told her that Clementina said I could toss them or keep them. She told me she wasn't gonna give me anything if I didn't give it back to her. I told her I wasn't gonna keep going back and forth with them. She said she wasn't gonna give something for free when it was them who didn't communicate. Then I asked for a refund and told me that I wasn't able to get a receipt of the refund. Which is bizarre because I need it to see if I actually get the refund. This was the worst customer service ever and she also didn't wanna give me her name. It's literally the last thing she told me. read more

So excited to have a Panda nearby! We have come here quite a few times and everything is perfect!

Get rid of the cook!!! The ladies were awesome and accommodating. However, your lovely cook needed to be told more than once to drop food and had me waiting for over 13 minutes. When the quote was 5. Then was sassy with female coworker when she told him someone was waiting the second time before he put food in the fryer. read more

Panda Express - Male cook being told for third time about my order. - Chinese Near Me - Agoura Hills, California

Every time I go to Panda I'm just hoping their portions are fair if not great. This Panda gave fair portions and that in itself makes it a Panda that I'm wiling to return to. At around lunch it wasn't too busy and I was able to find a table to sit down with my friend at with no problem. read more

Stopped in here for a quick bit to eat a client was already there and offered to buy me lunch. ha! some one bought me lunch sweet! I had Mushroom Chicken it is marinated diced chicken, sliced zucchini and button mushrooms, all tossed in the wok with a mild ginger soy sauce. good stuff i also had .Black Pepper Chicken with marinated diced chicken, chopped celery, sliced onions and fresh ground black pepper, tossed in the wok with a mild ginger soy sauce. yummy! not spicy as stated though. I had Fried Rice it was steamed white rice that is tossed in the wok with soy sauce, scrambled eggs, green peas, carrots and chopped green onions. The place was clean and the staff was very nice and friendly I ate fast and forgot to snap some pix of my plate but it was pretty good food. I'm hoping the food is consistently good throughout the chain as I definitely will have to give them a second try. . read more

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Every Panda Express gives different portions. I stopped going to them because of this reason. I especially hate that they ask me for a donation. I just want to buy food and go away. Don't ask me for a donation. Many other options besides Panda Express. Most the time this place doesn't even include fortune cookies. Or offer you any sauces. Bye bye forever. read more

The service is good. The staff is friendly. The selection is dismal!! Everything is chicken!! Whatever does not have chicken is usually spicy. Here one hour before closing and selection is minimal. Mixed vegetables is only broccoli and bok Choy. I have been to the original restaurant in Glendale years ago and it was awesome! This is not the best representation of the original. read more