This review is not about the food - I have lived here now 8 years and this McD's "was" a dump = Terrible Within the last few years a new franchisee took over and it has been a tremendous difference - Initially they totally remodeled the place it is very modern and clean . Every new product (food and other) that corporate initiates is here - The new owners (not a company store) are friendly and approachable as they have now many multiple locations . This is a second generation family with McDonalds - The employees are respected and you can see that they take pride in their job , the location and personal customer service . A obvious difference in moral. Amazing what a reBoot can do for a business Unfortunately the property is shared with the ARCO - AM/PM and with that the parking lot and bathrooms are often a mess . This is not the fault of McD's it is just the reality of the location JFTR : I have never worked for McD corporation in any capacity, yet as a long time (lifelong) business owner it is amazing to see what can happen when people who care take over a business - BRAVO read more

I have a few concerns for this franchise, first off your shake machine has been down for months! Second, your self serve drink station is down, god knows for how long. And third, one of your double door entry doors seems to be broken, it won't open, and I might add, its a liability, I tried to exit out of the right side, and smacked my head on the glass, if I have any medical issues, you will be hearing from my attorney! My advice to the owners, get your SHIT together, and FIX whats wrong, I will be forwarding this review to McDonalds corporate! Regards. read more

I don't usually leave bad reviews for fast food because it can be so mixed but this location is pissing me off. I come here all times of day and night, the staff is nice enough, they never get my order wrong yet. Why can't you guys just make fresh french fries? Do you have to give me the soggiest coldest fries every single order?! Is it really that hard to make fresh fries why don't you have a timer on these because I know that these have been sitting in there for longer than 20 minutes. It would be okay if it was just a one-time deal but this is every single time. Please do better read more

I order at this place frequently as it's the closest thing to me. Always order extra onions and they just always ignore it. Either illiterates. apathetic, or straight up ignorant people work here. read more

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I'm calling out this specific McDonalds for their incredibly rude (actually hurtful) customer service. We accidentally ordered (because of the forced Kiosk ordering system) I guess what is called a "teen meal" or ??. We wanted kids meals for our toddler grandkids. The teen meals come as spicy sandwiches which they couldn't eat, and with some sort of cards, not toys. The gal was rude; ignoring us; disparaging us to another worker in spanish, and refused to swap out the toys for the disappointed kids. This is pennie's to a billion dollar franchise. Not that we make a dent in anything, but i will be reporting this to the corporate offices on their web site. THIS location needs training or replacement read more

I had hopes this location would be better under new ownership. Nope! Cold ass fries at 11am; peak time for lunch. $.35 per each sauce? Nah And the weeds and trash lining their drive thru is disgusting. Better to drive a little further into Fallbrook, where a much better McDs is. read more

Customer service here well they dnt have any u wait to place order no one acknowledges you there not even a hello. Then u place a order want to make a change well apparently they can't do that or won't do that and try to hold onto your money until you say give me my money back you can't just steal it needless to say McDonald's just about all of them are going downhill food ,customer service, cleanliness read more

I don't understand the bad reviews. I've been coming to this McDonald's for a while since my work is down in Oceanside. The staff is always so friendly and very positive. I frequent this McDonald's only because of the service. My order has never been wrong. read more

Worst McDonald everrrr I swear never had so many orders wrong! Ownership needs to fix this asap or report g to corporate for stealing from people you buy stuff and it's either wrong or g or not there that's ima way stealing if your not receiving product paid for enough .... read more

The worst McDonalds... ownership changed and so did all the prices. It's insulting how expensive it is now and now they charge for each individual sauce. Quality went down too. McDouble was heavy on black pepper and the McChicken was soggy. Fries are still stale. If you order a drink with light ice, they don't even fill it to the top. I used to come here a couple of times a month. It was affordable and the closest fast food to my house. I won't be back. Went through the drive through this morning and pulled through without getting any food. Save your time and money. Go somewhere else. read more

Stopped by this McDonald's today and couldn't believe I was charged for mustard. Seriously? Paying for mustard at McDonald's just feels wrong. It's one of those small things that makes a big difference in the overall experience. That said -- I have to give huge credit to the staff. Every single person working the counter was friendly, fast, and professional. They don't make the pricing rules, and they handled everything with a smile. Corporate might want to rethink this policy, because the team here deserves better than to deal with frustrated customers over condiment charges. read more

That was probably the longest I have ever waited at a McDonald's! Had 40 piece nuggets, Big Mac and 2 large fries. Not a very busy one to start with so could be the reason why it takes longer but if you don't apologize for the wait or even say your order will be up shortly...I blame that on poor customer service. Might need more training at this facility. This poor rating is not based on their food because McDonald's is always good...portion size has gone down with the price going up, but the fries are still good and I can't complain about their Big Macs or Nuggets. Like any place service ruins it right off the back. You chose to work there, so make the best of it....that or get another job! read more

Came in today on New Year's Eve normally wouldn't go to a McDonald's but they're one of the few places that are open on New Year's Eve. Tried using the kiosk to order food a little difficult for me so I went up to the front counter and spoke with a young lady by the name of Susie who was extremely helpful to get me through the ordering process of getting my meal so kudos to whoever trains Susie very cool she's a good catch for McDonald's. Service was unbelievable food was delicious in the order was done right! Thank you again Susie for all your help read more

Service is great! Very friendly staff :) just wish they didn't charge extra for sauce

I usually do mobile orders here, never had an issue. Food is always warm and made correctly. The one thing I always remember is the lady at the drive thru has a smile and says thank you. Good service is everything, thank you McDonald's Bonsall. read more

McDonald's - Mobile order - Burgers Near Me - Bonsall, California

The WORST McDonald's ever. Every time we order they always get something wrong. I ordered a cheeseburger with extra onions which it said on the wrapper. Upon opening I got a plain burger with like 3 little pieces of onion and NOT EVEN ANY CHEESE! Had to add my own cheese when I got home. Absolute joke. The staff are friendly just terrible at their job, and this isn't even a one-off, 90% of the time there is something wrong with our order. read more

McDonald's - Burgers Near Me - Bonsall, California

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Zero. I paid for 20 nugs. Trey gave me 3 sauces and charged me for xtra. $3.02 to be exact. For sweet n sour. What a pathetic joke.

Decided to have an easy Friday and get McDonald's for dinner because it was the last day of school. We had an awesome experience our last visit and now I can confirm that visit was not a one off. Once again the team did an amazing job! Very Professional, quick, provided my order accurately! Food was delicious and milkshake's disappeared quickly into the kid's belly's. Visited June 2,2023 approximately 5:45/6:15pm!! Keep up the amazing service! read more

McDonald's - So delicious - Burgers Near Me - Bonsall, California

They had me go park to wait for my food, waited nearly 20 minutes before I had to go inside and ask where my food was. They had forgotten about my order. They seemed visibly upset when I asked them to remake my food, with my receipt in hand. read more

Charges for sauce now??! Only can get free sauce for nuggets and tenders so now we have to pay 35 cents for one sauce packet which is lowball insane now I'm eating fries with no sauce and a burger with no sauce... won't be giving this McDonalds my money no more for sure definitely not all McDonalds do this so it's just giving yall want money for everything now and that's sad read more

Love this location and their employees! Always nice, good quality & timing ! I always know the coffee will be amazing when Melissa makes it!

I used to go to this mcdonald's ALL of the time but will NEVER and I mean NEVER go again. The new owners should be ashamed of themselves honestly. The employees are great but it's not worth it to go when you can't get any sauce (I ordered fries and they wouldn't even give me any sauce unless I paid for 35 cents for each sauce. I literally just wanted one ranch. I'm going to jack n box until they get a new owner read more

Yet another of the big chain store locations that feel they can scam customers out of their money without providing anything in return. Since McDonalds updated their app so your purchase is debited from your bank BEFORE goods are provided, it becomes a huge hassle to get a refund of funds (or reward points) when the store decides to play "fast and loose" with their business hours. This particular store, I pulled up to the drive through speaker, all of the store lighting on and appearing to be open. An employee stepped out the side door, and quickly turned around and closed the door behind himself. I soon found out why. No response at the speaker and nobody to be seen at the window. I'll just start filing credit card disputes for every time this happens, and see how they enjoy the chargeback fees. I suggest you do the same until McDonalds (and other chains with the same policy) add an easy option within the app to challenge an order and receive a refund of funds or points. It was much better before, because you applied your payment info to the order but it wasn't actually charged until you spoke with a drive thru attendant. It's quite obvious why McDonalds opted to change it-- in hopes that any undelivered order will be forgotten by the customer so they can have some additional profits. No other technical reason. For the stores that knowingly modify their hours hoping to profit from orders during the times they should be there-- including this store-- shame on you. Learn to respect your customers' driving time and patronage. read more

service was terrible, the code didn't work so they refused to give my food when that's there fault. they should maybe fix there systems and it wouldn't be so broken. and then to refuse me the deal because it's saying invalid... how is that MY fault? how is it the customers fault your system is trash. read more

Order accuracy is a MAJOR problem at this location! I've never received an accurate order. And, apparently there is absolutely no way to order a hamburger and not a cheeseburger at this location!! No matter how much I stress do not put cheese on the hamburger I get cheese every single time!! SLOW on top of it all. Mobile order took 45 mins and cheese on every hamburger even though the custom tag on each one said hamburger ketchup only!! If I could give this place a 0 I would. Corporate NEEDS to audit this place!! read more

McDonald's - a cheeseburger and a mcdonald's hamburger - Burgers Near Me - Bonsall, California

What happened to this place?? Went in for an Iced Coffee, tried to use my mobile app, which apparently was not working properly . The girl at the window was sooooo rude and unhelpful! I called her out on it, but I'm sure she's just like that all the time so I'm sure nothing will change. Place is crap now, definitely not going back. Steer clear away! Oh, and that girl needs to work at a prison, she'd be perfect! read more

I can't let believe that McDonald's allows this place to be a Franchise! There are More 1 Star Reviews than 5 Star Reviews! The Franchisee Obviously Doesn't Have Any Pride in Ownership. Sign on Door says Open 7:00am Then young man comes to door and says that Not until 7:30 Today so I Stayed at the Door until 7:30. Then at 7:30 they delivered some food to a car waiting for their food from the Drive Thru so I went inside and the gal inside said No Not Opening, just Drive Thru so I Left. I waited because I had a Crew working back in hills and wanted to take them some Breakfast. I know the Employees are Over Worked but have Some Class and Say Your Sorry, let me give you some coffee a roll or something for wasting all your Time. Tape a Sign on the Door saying that due to Help Shortage Dining Room Closed! Drive Thru Only! read more

I can see why there's only 2 stars. Its Monday evening and they closed the lobby at 7 PM. Why? Who knows.Drive thru only. Well considering the I'm an Uber / Lyft driver I'm not up to eating in my car. So today, NO FOOD & NO SERVICE. read more

Seriously this is the 2nd time I've done a mobile order and gotten to McDonalds only to find they've closed 20 min early. Charged my card. No food. Don't answer phones. Manager needs a warning. Close within posted hours. Turn off your mobile order receiving if you skip town early. read more

I don't usually go to this McDonald's but this specific one I have to say the food is below par. Employees are friendly. I got the 2 Cheeseburger meal, large fry and orange drink. First of all the orange drink is not the original like they said they were going to bring back, it has a fizz to this one. The old orange did not. Extremely upset! I was dying for the original orange. Next the fries are cold and not enough salt. Open my cheeseburgers and half the bun is ripped off??? How hard is it too make fast food? I very rarely eat fast food, and sometimes crave McDonald's but this one will not be on my list! read more

Employees are so nice, drive thru is fast, quality of my food was perfect, the atmosphere was clean and friendly, and the location is perfect especially after a long drive on the freeway :) read more

Normally I don't write reviews for anything, but this McDonalds was so good! I see a couple other negative reviews, but I disagree. The order was correct, nothing wrong. Nothing missing or nothing extra or wrong. At most McDonalds I go to, the fries end up a bit soggy and sad, but the fries here seemed fresh and crispy. They were so good! I also got a quarter pounder (plain) and it was hot! (But delicious and tasty) I also get this often and it doesn't normally end up so warm so it was so good, and I could finish my fries before having to worry about the burger getting cold. Overall, 5 stars! Great Jon McDonalds! read more

While waiting for my food, you can hear workers behind the counter on their shift talking about their daughters' business and cussing. Last time I checked McDonald's was a family friendly place. I had my two children with them. Another customer asked them to clean up their language before I could approach them about it. Do NOT recommend anybody to get their food here. read more

For the second time, we received sandwiches with just meat on bread. No mayonnaise or lettuce anymore. They also did not give us all of the food we ordered, but we couldn't go back to through the line to try to fix the order. Worst McDonalds ever! read more

Stephanie is outstanding very good customer service definitely deserves a raise very fast services and nice

Fairly decent and your average MacDonald's. Nothing fancy, but it is a McDonalds so I wasn't expecting to have an above-and-beyond experience. But, the line at the drive-through is really slow, especially if you go by during rush hour. Can't really complain about that; it just means it's popular! I usually get two cheeseburgers in a combo meal! Glad I have found it in Bonsall! read more

McDonald's can only be so spectacular, and in this case it's not the food that's great but the night time staff. I came to this location later at night and was over charged for my order and the items I had ordered were incorrect, I brought it up to a team member and they were shocked to find out that I was incorrectly charged $40 for a $20 order. Long story short, Alisia, Stephanie and Juan all went the extra mile to make sure that I not only got the correct order but that I was also refunded the proper amount. They were all very polite and helpful and McDonald's could only benefit from hiring more employees like them or making sure these staff members get compensated appropriately for going above and beyond with their customer service. Thanks again to Alisia, Stephanie and Juan for being wonderful people and employees! read more

I want to give an excellent review for one. The night manager every time my husband and I have been there. He has been very accommodating friendly hard worker. I see him with his co-workers and he runs the crew. Very well and he's very nice. He deserves a raise for sure. read more

nicely decorated inside but almost every table was dirty. There were no customers inside at 530 so why table not wiped off? Cashier was friendly. read more

This is the worse McDonalds I have ever been to. Every time I come they never have apple pie and sweet tea. It was only a little after 8pm. How can you be out of pie? If I can give a zero review I would. Service wasn't great either. I will no longer come to this McDonalds. read more