Always, always check your bag contents before driving away from the drive-thru window. The staff will forget items. Today they forgot a 10 piece McNuggets. I'm almost 20 minutes away so it's really inconvenient to have to go back for them. I always end up regretting the times I don't do a thorough check and those somehow seem to be the times they forget something. Frustrating! read more

Ordered ahead on the app 25 minutes away, still had to pull through the drive thru to park and wait. Had to go back inside to get straws for our whole order after waiting. Found all the drinks were the right color, but wrong beverage all across the board. Which, I thought every McDonald's had automated drink machines? Then there's just this glaringly obvious screw up for someone who, isn't allergic, but cannot medically digest shredded lettuce fully thus should not consume a lot so just asks for it off. Instead a whole heaping pile to wipe off and take all the sauce with (: read more

McDonald's - Burgers Near Me - Bonney Lake, Washington

Clean! Great service. Standard McD food. Friendly servers. Nice setting. Easy drive in and out. Enjoy! read more

McDonald's - Burgers Near Me - Bonney Lake, Washington

Constantly forgetting items in orders. The other day they forgot my socks in the grinch meal. Today they forgot my fries.

Friendly and helpful staff. Fries are always hot. Manager made a special effort to help my grandson get the Happy Meal toy he was searching for! Amazing customer service! read more

This McDonald's is conveniently located near my house. They offer large drinks for $1.39 but beyond that, I can't say much good about them. I just went through drive-through and ordered a fillet of fish meal. There was so much tartar sauce on the fish that it was in edible. The fries were completely cold. There wasn't a warm one in the bunch, and they failed to give me napkins. Napkins. That's some thing you kind of need when you're eating in your car. Maybe they should charge extra so that you could ensure that you receive them, sort of like the catch-up that I asked for that they also failed to give me. You used to be able to count on McDonald's for consistency. Now the only thing that is consistent is their inconsistency. McDonald's. You should be good at this. And you're not. read more

Below expectations. The McDonald's in this area disappoints with food that is frequently not served at the right temperature and lacks the fresh taste expected. Conversely, the McDonald's in Sumner stands out for its consistently hot and fresh burgers. It seems that the Bonney Lake location has an excessive number of poorly trained employees, leading to a lack of proper procedures. read more

Ordered 2 mcChicken biscuits just got the biscuits no chicken WTF you had one job could not believe you could be in that much of a hurry read more

McDonald's - Burgers Near Me - Bonney Lake, Washington

This review is only for the coffee since that's all I got with the order. My wife ordered and iced Carmel macchiato and received milk with no ice and Carmel... the end. read more

McDonald's - Iced Carmel Macchiato is what we ordered... Carmel Milk with no ice is what we received. - Burgers Near Me - Bonney Lake, Washington

Out of the experiences here I can recall of, this McDonalds is not that great. Let's starts with the pros: Pros- When I do in fact get my nuggets from here they are Hot and fresh. And they offer affordable food for when you need a quick pick me up. They have a front counter person to help which is nice cause their dumb machines aren't people and they don't leave options to take something off like taking off cheese of a burrito or burger or adding anything. That's all the nice things I have to say about this place really. When I would get iced coffee in the morning, I had to pull forward for almost 10 minutes until someone gave me my iced caramel macchiato, which tasted like cheap chemicals (last time I'm getting coffee from them). And I have to pull forward when I order nuggets for a ridiculous amount of time. 10 minutes again for 1 ten count and 1 fry! They are very slow here. And I don't recommend. read more

I made a order before breakfast was over for a curbside pickup, and I get there and park and it tells me my order was canceled. Beyond annoyed, I walked there to figure it out and they were no help at all and told me "they were out of the food" when breakfast was over like 10 min ago. And I ordered it 20 min before breakfast was even over! Complete bull that they are out of food and I have to wait who knows how long to get refunded because of some lazy people!!! read more

Ripped off yet again on large upgrade for nothing.....this makes 6 times going thru the drive thru. At least this time the order was accurate. read more

McDonald's - Care for a large fry the same as a medium for $1.10 more? - Burgers Near Me - Bonney Lake, Washington

They forgot my sauce. These guys suck. I asked for it twice and they said it was in their and it want...

My husband comes to the drive thru like once every other month for breakfast for our family. And EVERY. SINGLE. TIME. THEY. MESS. UP. AND. DONT. GIVE. US. HALF. OUR. ORDER. The first time or two was whatever. But every time is getting ridiculous, you're literally stealing your customers money every time you do this. read more

I think I would rather go to any other McDonald's at this point, even if it IS half an hour more away. The two people taking orders (at each speaker) were yelling at each other and giggling instead of taking orders. The person at the second window immediately told us to pull forward with no explanation (in a rude tone) and slammed the window on us. I'm disappointed in how far this McDonalds has gone downhill in the last few weeks. They got our order completely wrong and I had no time to sit and wait. Pull your act together and teach your employees some respect. PS. we only ordered drinks!! read more

Second time they've forgotten to put sweet and sour in the bag. Food is fine but the nuggets needed the sauce.

I had stoped by on my way to work early morning couple weeks ago, I ended up getting food poisoning. I assumed since I don't usually eat out my stomach wasn't used to it. Fast forward I stopped by last Friday night after work since my sister wanted something from there turns out her and my brother in law got food poisoning as well. read more

Check your bags every time I go there they forgot my food when you call they will not credit your card they tell you the will give it to you next time nice when you live 10 miles away! Then when you ask for your credit they don't know what you are talking about! read more

i was just at the mcdonald's and they didn't give me my double cheeseburger the customer service was horrible as well

This was the worst McDonald's experience I've ever had. I ordered my food through the app for curbside pickup. After waiting almost 20 minutes, I went inside to inquire about my order. The server asked me what my order was to he could find it. After searching for a little bit, he found my order half filled sitting in the corner. He then handed me empty cups for me to go get my drinks. While they got my coffee. I said this is unacceptable, why am didn't my order get filled and brought to my vehicle? Why am I getting my own drinks? I was very upset and was ready to ask for a refund and take my business somewhere else. I asked for a manager, and the assistant manager did not offer an apology or any to make it right. I will never eat there again. read more

Poor service. The employees give you attitude and treat you like you're stupid if you accidentally ask for a meal when u want the sandwich. Like it happens, you don't have to be condescending about it. read more

Quarter pounder meat patty was in 3 pieces hanging off the bun. The Coke is always awful. Sumner's coke is the best. read more

Tried to order their buy one get one for $1.00 But their drive through people were too stupid to recognize that promotion and charged me full price. When I tried to speak to their magnet their called the cops on me. Don't go there ever!!!! read more

ARE YOU LOOKING FOR A JOB?? The bonney lake mcdonalds, if you want to get treated like shit by your managers who are fucking dorks thats the best place to work. Enjoy getting pushed around by your coworkers and managers who will try to get with you EVEN IF YOUR A MINOR . Also the managers will constantly talk shit about you infact they dont give a flying fuck about your issues or problems ! Theyll make sure you look like a complete joke to everyone in the workplace. DO YOU LIKE YOUR HOURS CONSTANTLY CUT? DO YOU ENJOY CONSTANT DRAMA? GO WORK THERE!! yeh traumatic experience fuck that place. ALSO THEY WILL SPIT IN YOUR FOOD LOL read more

If You Buy The 13 cookies , MAKE SURE YOU SAY YOU WANT THEM ALLLLL FRESH ! I don't know what human would want 5 hot cookies and the rest cold but I thought the point of pulling us into a stall and waiting is to have fresh items. I got all the way home realized what was going on called. - I was told I could come back and they would make them fresh Question ? Aren't they suppose to be fresh from the beginning?? read more

says they offer delivery but all my orders come from Enumclaw! Yes, my food is still warm when it gets here but the Bonney Lake location is much closer. read more

Order our food with Uber eat and found a plastic object in my burger, Just throw our food away. Need to be more careful and always double check before handling food out. read more

McDonald's - a hamburger with lettuce and pickles - Burgers Near Me - Bonney Lake, Washington

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McD's is always comforting. Fries will always be my guilty pleasure. An ice cold coke that burns is so refreshing. I love the holiday pies

-_- Bypassed and forgotten about, ask if they are still making my food after watching order after order after order that came in behind me come and go. They only then, make my food. If that werent enough to piss one off, while leaving with my now 'to go' food, i see smoke billowing from the back of the store and smell weed.... and the picture becomes clear. Too busy getting high to keep those orders straight. Id like to offer you a very sarcastic "Thank you" for wasting my time and a genuine "FU!" For the service. read more

came in on 08/19 and valerie took our order and she was awesome we then found out it was her first day and she did so good for her first night and she did absolutely a great job ! read more

All I can say is WOW. From beginning to end,the customer service is superb! They all really take pride in their job. Their food is fresh and hot and the store is always clean!!! A+++++ best McDonald's I've ever been to. read more

They need to go back to 24/7 service. Their new 5am-1am time is not it chief. They aren't bad just need to fix hours back

Called cause I wanted a chocolate dipped cone asked if the ice cream machine was working they said yes but then when I asked if they had the chocolate dip they hung up on me read more

Its McDonald's. What else us there to say. The kids working were having fun like I did when I was 16 working for McDonald's. Food was ok, service was ok. Nothing great nothing bad. read more

This McDonalds can never get an order correct. They either don't care or they just don't pay attention. Go to Sumner if you want your order correct. The Bonney Lake McDonalds will also continually talk over you and ask closed ended questions for anything you order. read more

fries were cold and should have paid attention to the order board. asked for two sweet ice teas and received two unsweetened ice teas, and the husband's burger was cold, and so were his fries. read more

Full disclosure: I didn't eat anything here. However, after watching my companions nosh on their mid-morning snacks, I did sort of kick myself for not ordering a bacon egg and cheddar biscuit breakfast sandwich. Sadly my recent one-leggedness has prohibited most physical activity, and somehow a high-calorie snack, no matter how delicious, didn't seem like a good idea. A very nice McDonald's, though. It has been recently remodeled, and is a far cry from the primary-colored plastic furniture that I remember from my youth. And while I did miss the swivel-chair action, they did have real ice cream which I suppose is redeeming. read more

Waiting in drive through then having to pull over to wait longer sucks! Not the first time. Workers are great but service like this sucks! Should at the least get a coupon for discount. And who wants to touch the new system to order inside with everyone's germs! read more

Despite the fact that this Mickey D's is about a mile from where I stay. I enjoy the fact that their service is always prompt and the "kids" that work there, actually seem to do their job rather well and have a good attitude about being there. That's good management. I really only come by here when I have a craving for a frappe or smoothie along with the strawberry cream pies! read more

I finally got enough reward points and I got a fish sandwich. The bun was hard as a rock. I don't even know how you can make a bun that hard they must go to training for that. Maybe the dentist taught them that so you can break your teeth when you bite. read more