Run like a submarine with a screen door. One order taker at the peak of lunch rush until she got backed up four-deep. Ordered the fresh fried 1/4 Pounders in our meals so expected a delay, but 12 minutes is a bit long. Drive-thru seamed to cycle through much faster. Maybe McDonald's needs to decide if they want to be a drive-thru only restaurant or have sit down dining, "too." By the time my order was called there were no less than 14 other folks crowded around me waiting for their food, too. Oh, and when I opened my sandwich I had to reassemble it because it was thrown together as though the cook was angry at me. Same trip they RAN OUT OF TOILET PAPER. When asked what could be done the response was "We won't have any until our order comes in." One lady went to her car for someone else for Kleenex. The Dollar Tree is literally 100 paces away AND SELL TOILET PAPER. I will probably go back, just for the entertainment! read more

Horrible. Ran inside to order carry out. Fries cold (how the hell does that happen), quarter pounder was dry and not fresh. Place is DIRTY. No napkins in dispenser. Tossed the food. I was going to go to Culver's but I passed it. My big mistake. read more

Every time I come here, they are always missing my sauces that I pay for sometimes I'll pay for like 5 to 7 and they don't put them in my bag not even one and that's money coming out of my pocket for not getting what I want. I also use my free reward points to get a frappe and every time their machine has broken. They say also missing food. Majority of the time. Don't use the lobby anymore because I'd be waiting at the front desk for 10 minutes and no one will come up and take my order mind you I've been here a handful of times. Do not recommend. read more

The service was impeccable! The food was honestly some of the best McDonald's I've ever had. Super quick and employees were very friendly. Considering proposing to my girlfriend here. read more

chocolate shake was warm, chicken tenders didn't come with sauces. make sure you check your bag before leaving

Unfortunately, I like McD's coffee and go here most every AM...what a bunch of unhappy employees.

the service was terrible. the manger was extremely and unhelpful. I would not recommend this McDonald'. food is ALWAYS stale!!! read more

Got a shamrock shake with lunch today, the meal was good however the shake was half filled in the glass, maybe 1 squirt of cream if that. Cost 5 dollars for a small shake and it wasn't stirred up good. What is wrong with people not caring bad work ethics so sad . Won't get another one. read more

Horrible experience!! Went in recently and saw a manager being extremely rude to a worker! It was so disrespectful, I never want to go back!! If this is how they are treating their own employees I can't imagine how they treat their customers. This manager needs to be talked to, he didn't have a name tag but he had long brown hair and had glasses. I refuse to order anything if he is working! Zero stars! read more

If I could I would rate this place a big fat ZERO. Customer service is down the drain, these darn college kids istg. Me and my guys were having a little outing when us four decided McDonald's sounds really good, so we put in 4 mobile orders. Coming up to the speaker with no line in front of us, the man said we only able to pick up 2 orders at a time. Meanwhile we know that all four are finished. The workers REFUSED to give us our orders hot and FORCED US to go through the drive through AGAIN. At this point there was now a line and we had to wait 40 MINUTES to get our orders Fing COLD!!!!! Unbelievable how bad fast food places have gotten in the past years. What ever happened to making the customer happy. McDonalds failed me and my friends tonight. read more

Absolutely horrible. We waited 15-20 min in a mobile order spot. I went inside and they said they didn't have my order - then said someone was working on it. Finally got it and the fries were cold/mushy/undercooked and had brown specks (from fryer...?) on them. Horrible. Don't waste your time. Wait for the McDonald's at the next exit lol read more

I get so tired of ordering from this place and the order is never correct. We ordered 2 hamburgers 2 fries and a chicken sandwich. They packed 1 burger and 1 fry. Glad I check at the window but dang tired of how lazy they are at checking bags. Also no napkins or salt when asked. read more

They gave me one pickle on the whole burger I asked for extra And they fries are not that good and they didn't have cheery freeze read more

This is one of the worst McDonald's I've been to! You can never get someone to take your order they are always playing around in the back. The food is probably as good as it can be. It's always very dirty and poorly managed. read more

If i could put a zero star review i would! terrible service super slow, made me late to school! The food was buss but takes forever ! read more

McDonald's - a person holding up a sign - Fast Food Near Me - Big Rapids, Michigan

It took 35 minutes for them to get me 2 drinks and 3 cookies! People that came in way after us were still getting their food before us. This is unacceptable! Whenever we go in we are always waiting for more than 20 minutes! Again this is unacceptable! Get it together McDonald's!! read more

Their night time service has to be the slowest service. There is a skinny manager in glasses that will lie that there is customers in front in line. I do a drive around and no customers and says the same thing while I've been waiting already 30mins. read more

We waited in line for 25 mins. They didn't even say we will be right with you. Even the pre order takes 10-20 mins. They didn't take any orders. And 6 cars have left the line. NOT IMPRESSED! read more

there was a nerd looking guy who works the morning shift who gave the worse service. I ordered a small coffee worth $4 to get a half way filled cup because I asked for not so much of the sweetener . His weird looking self told me pay an extra $1+ for espresso instead of just giving me a coffee with less pumps. Too early in the morning for idiots and a young guy who works at McDonald's making not more then $17 read more

This is the worst McDonalds ever. I wish I could give it negative stars. I just waited for over 20 minutes for a mobile order and they were not busy. My husband has a big truck that will not go through the drive thru so we have to do mobile. I watched many cars go through the drive thru and get food. I watched two different cars take their food back inside and one car went twice because they still didn't have their order correct. I called they brought the food out and said they were waiting on a few things which was a lie. Our food was cold and had been sitting there a long time. The fries were nasty and so were the nuggets because they were old. My iced coffee was sitting a long time too because it's sweating and the label was soaked. So mad we spent money there. This is not the first time I have had problems there. It's the worst!!! read more

20 minutes to get order, no napkins in bag. Said they didn't have salt packs. Suppose to be automated but a disaster. Gave us sweet tea in MICHIGAN! read more

This location needs to clean up their act. They are allowing the drive through to block the entire lot. This means if you pull in you are stuck. If they are not going to fix this then they need to slow down the outside lane which tends to process 3 cars to 1 on the inside lane. This encourages use of the outside lane and blocks it for other traffic read more

I ordered breakfast, Bacon Egg and Cheese Biscuit add Sausage. The sandwiches both had the additional page taped to them indicating a custom order. NO sausage! read more

Stopped by to grab my son a quick breakfast after a golf event. Decided to go inside after seeing the long drive thru assuming (wrongly) it would be faster. Took absolutely forever! Employees were barking orders at each other and walking away from each other... chaotic and unprofessional. Plus too expensive; wish he would have just wanted Panera next door; which is where I went. A tale of two restaurants for sure. Disappointed- find somewhere else to go!! read more

To whoever the anime weeb looking dude that was working at 11:40pm on may 3, it's not that hard to add one single f*cking hot fudge Sunday to an order. I understand if you hate your job but you don't have to be rude asf to the girl ordering. I've worked in fast food, you're not that important, it's not hard, grow tf up. read more

After I asked for a special order and repeated NO BUN 3X ORDER WAS STILL WRONG:( Should I have gone to Burger king to have it my way ? Like the old commercial.. read more

It's a good location. Their employees are always pretty nice, and the service is reasonably quick considering how busy it usually is. I don't think I've ever gotten anything in my order wrong, granted I usually have a pretty normal order. It's usually pretty clean too, the soda machine tastes clean which is can't be said for every fast food joint. read more

I went there for a bacon ranch mccrispy and all I got was pickles and ranch. Do not go here

Would give this store no stars if I could. I have never waited less than 30 minutes at this store. There store is not clean and the workers are literally brain dead. The food tastes bad every time. I have walked out of this store without my food because it takes so long. There is usually never any cars in the drive through and I still will end up waiting forever. Not a good location. read more

I have been going to this McDonald's for ages and it has always been like a 20 minute wait. And for some reason they keep inflating the prices. The food is usually good as long as they don't forget something, but this restaurant is way understaffed. read more

I have given this McDonalds many chances. The first issue I had with them was taking longer than an hour to get my food to me. I didn't go back for a few months, but when I did they had given me the completely wrong order. The last thing that really set it off for me was when I ordered 2 cheeseburgers and received only buns. read more

We went there to get food at like 12, and we were two teens looking for some midnight snacks and we ask for 2 fries and 30 mcnuggets, and a double stack so we got left out the most important thing in that meal, the fries were gone and I'm so steaming mad, I'm never going to McDonald's ever again, their service is god awful, they are slow, uncooperative and very misguided, I think this place needs renovations honestly cause I've never been to such a slow McDonald's, p.s. hoes mad read more

I ordered a McDouble ketchup onion only. I got the right wrapper but the sandwich was a McChicken?? Maybe I should've ordered "you pick, surprise me" read more

McDonald's - McDouble? Mcchicken? - Fast Food Near Me - Big Rapids, Michigan

Let me start by saying if I could rate 0 stars I would!!! All the staff are young and inexperienced as heck!!!!!!! Everyone who I have encountered have been rude. We have been laughed to in our face by a manager. The food is rarely up to expectations. Overall one of the worst McDonald's I have been to in a long time. I hope you're able to find something else to eat in town. read more

Wow. All I can say about this location is the gouge of the prices! Maybe since it's located by campus but geez. I know-fast food-that what you pay. But our meal was barely warm & not made correctly. And for the prices higher than normal & low quality, we will not return or recommend. Find another location! read more

This McDonald's has been very consistent in changing my order to someone else's. It makes it so I don't go there very often. But when I do, there is a 50/50 chance of not getting the correct food I ordered. Despite this the food is immaculate wether it is mine or someone else's. read more

I get it during theses times but a 30+ minute wait in drive thru 24/7. And that's all that's open. You've gotten get smarter at being more efficient. I can't imagine how much profit they're losing by running it so poorly... for only having drive thru. Yikes. read more

So tonight I went to this location at 7:30 pm and placed my order the forgot my water so I drove back around as the girl acted like it was a hassle to get my water and slid it over to a male co worker who pulled down his mask and SPIT in my water!!!!!!!!!!!!!! How disgusting!!!! and when I called the store to speak to the manager they blew it off like I was a liar.......... long story short I have a call and an email into CORPORATE!!!!!!!!!!!!!!!!!! DO NOT EAT THERE !!!!! NOT SANITARY...... read more

My daughter and I chose to pick up drinks at McDonald's because they are the best deal in town- $1 for all sizes! The double drive thru is nice and quite efficient- with ten cars ahead of me, we were in and out of the drive through in 8 minutes. Pretty fast. The employees were friendly and polite. My drink order was accurate, and the iced tea was excellent. Same with my daughters powerade. Convenient location, ample parking, modern inside decor, outdoor seating, televisions, free wifi, very clean. I highly recommend this McDonald's. read more

The most difficult thing about reviewing a fast food place is should you judge it against other fast food places or all other hamburger places. Of course compared against a good regular type resrurant almost all fast food places fail. When we compare this McD against other fast foof places it does okay. Food is okay, just like you get at any McD, service about the same also. Service varies based on who takes your order. . It is about as clean as the typical McD. If you like a place with a young lively crowd you'll love this place since it is across the street from a university.Bottom line: a typical Mcd, you know what the menu is and how much it will cost. Nothing more and usually nothing more. read more

McDonald's - Do you want fries with that? - Fast Food Near Me - Big Rapids, Michigan

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