This restaurant has the worst Customer service. Employees with attitude and rudeness. I stopped at the McDonald's in Belton, Missouri for something simple -- a Diet Coke and an ice cream cone. When I got to the window, I politely asked the employee if the drink was a Diet Coke. Instead of answering my question, he snapped back telling me to "stop yelling" at him, even though I never raised my voice at all. Not only was the response unprofessional, but it also left me feeling disrespected as a customer. All I wanted was a clear answer to a simple question. The lack of courtesy and basic customer service was very disappointing. If management reads this, I hope they take the time to train their staff on how to communicate respectfully with customers. A little professionalism goes a long way, especially when people are just stopping in for a quick drink and snack. read more

Love this McDonald's! No matter the time of day, my food is hot and delicious. I am grateful I have a spot to get a McFlurry any time of day. This store is always very quick, and the outside of the building is well kept. read more

This may be the worst McDonald's in the world. Slow, slow ,slow. Always have to wait for your order in the parking spaces. I thought it might be a one time thing. It's not. McDonald's is known to be the king of drive-thru service. Not this store!!! read more

Service sucks when I tried to get my food fixed. The manager was like I'll take that from you. I told them I know my rights when it comes to food. I know they're gonna throw that away when it could be given to someone that's homeless on the side of the road, but they should fix my food properly cause I paid for it. They gave me this and I told them this is wrong! read more

McDonald's - This is what they consider a double fish fillet sandwich bad service and should definitely be inspected because their service sucks. - Fast Food Near Me - Belton, Missouri

I only ever get the breakfast options and the sandwiches are fine but their iced coffees are always different. I either order the Vanilla or Carmel iced coffees. Some have too much Carmel or vanilla flavor but mostly they don't have enough flavor. Some coffees have tons of ice or no ice at all. This cup had a table spoon worth of coffee grounds in it that I didn't notice till after a drink or two. Service was quick but the person speaking out of the drive threw changed twice on me so I had to reorder. read more

McDonald's - Table spoon of coffee grounds in Iced Coffee - Fast Food Near Me - Belton, Missouri

I've been to a lot of McDonald's due to all the traveling I do. I happened to go to this one almost everyday for a week for breakfast. First of all, they have an employee that was cleaning every morning while we were there. He takes pride in his work and does a great job. Probably one of the cleanest McDonalds I've been to. There were at least three employees I came in contact with when I did mobile order or counter order. All employees were very nice, helpful & smiling and would quickly grab extra pepper or honey or whatever else I needed. This McDonald's is one of the biggest ones I've ever been in. They have a play area for kids. They also get lots of Uber eats (or other delivery people) picking up orders. This makes this place very busy which can make for a wait at some times. The employees were great and hustle to get the job done - they aren't standing around chatting but working to get your order taken care of. read more

Went to this location on an extremely busy day (Snack Wrap drop) and still had AMAZING, quick service. Food was hot and delicious.

Awful service. Waited for 15 minutes only to get the wrong sizes and orders. Worse McDonalds I've been to.

McDonald's as usual but drive-thru takes longer than some sit-down restaurants and many locations including this one try their best not to give you sauces. About 5 years ago, I'd get a mcchicken and they would throw two handfuls of ketchup packets in for no reason. Now the franchise charges per packet and doesn't give you more than 3 if you order multiple orders of fries and more read more

I wish I could put zero stars moved to belton a year ago, the first few months I gave them the benefit of the doubt, but without fail every time I go here something is wrong or I'm waiting 20mins for my meal. Just spend the 5 minutes to go down the road to the other McDonald's. I promise you it is well worth your time and sanity I will not give my money to this store ever again read more

OMG. The WAIT was too long to call this FAST FOOD. We stopped here because a fast food franchise such as McDonald's should have a consistent quality of food and be FAST. We waited half an hour before we got our food. The food was actually fine, exactly what I expected, and hot and that is the reason I gave this place 2 stars. Don't stop here if you need to get back on the road quickly. You have been warned. read more

the drive thru service was poor. we asked for a meal and didn't get it. our McGriddles literally only had sausage not what's supposed to be on it. I'm very disappointed with the belton Mo McDonald'. read more

they gave me a cup with no lid.... The costumer service is poor. I used a $1 coupon for a large fry and they filled the fries half way read more

McDonald's - i used a $1 large fry coupon and this is how they came.... The bag has no fries in the bottom, i'm not mad it's jus hilarious. - Fast Food Near Me - Belton, Missouri

Idk what her name was, but black chick in window one who wasn't wearing her mask properly, had a crossbody purse on, doesn't know the freaking menu. I explained 3 times over the intercom, another 3 times at the first window, once at the second, & STILL had to go in to get a fucking chicken sandwich instead of a cheeseburger (edit from when I got home:WHICH THEY FUCKED UP AGAIN). I really don't mind mistakes but I gave them so many opportunities to do their jobs. Idk what that girl was smoking or what her problem is, but she needs to be fired. Like that wasn't her being new, that was her not giving a shit. I don't expect you to know the menu, lord knows I didn't when I worked in fast food, but at least take some initiative & print the damned menu out or write it down so you know what numbers = what combo meals. It's really not hard. Edit from when I got home: calling corporate, the manager didn't give a shit about fixing it, the kitchen can't read fucking directions, whoever is training these people doesn't know what they're doing & doesn't care. Don't fire the cashier chick, fire your GM & management team because they clearly don't give a shit. Will never be coming back to this McDonald's, would rather inconvenience myself by driving 20 minutes out of my way to avoid this low life hole filled with the bottom of the barrel of McDonald's employees read more

Each time I come here and go through the drive-thru I'm am sent to a parking spot where I wait 10+ minutes. Fast food restaurants, at the second window, have sensors that time how long each car is there waiting for their food and those numbers are relayed to corporate. Once restaurants realized they could send cars to parking spots and it didn't impact their numbers to corporate, it really cut down on accountability and performance, imo. read more

Super annoying location. They even try to charge you .25 for condiments. What a dump.

5 star so the negative comment won't be hidden but this MC is ran nothing but a bunch of morons, food is ALWAYS late and wrong ALL THE TIME there is not a single day that i come and it's the worste service ever read more

We were Refused food at McDonald's because my daughter touched an artificial decorative leaf! My 7 year old daughter was off from school on Friday and for a treat her dad said he'd take her to the McDonald's in Belton, MO to get her favorite chocolate milkshake. The drive thru was insanely long, so he decided to go in and order. While completing his order a lady came over and shouted at my daughter to keep her hands off that! My daughter had touched a leaf on the counter. My daughter grabbed my husband's leg. My husband was mortified, and I think the cashier was too. The cashier went on to apologize for how she had treated my daughter. But husband said it was okay, but really you shouldn't be the one apologizing it should be the other lady. As soon the lady heard him say that she stormed over there, and she said "you need to teach your kid not to touch things and I'm not gonna apologize. We are not going to serve you and you need to leave." She then proceeded to give him cash back for his already paid food. In shock, he said she's looked forward to this all day, and you have to be kidding me?? He said, "I paid with my card, and I don't want your dirty cash." He wanted it back on his card. My daughter continued to cling to my husband's leg and reported to me later she was so nervous she was gonna get in trouble. Then my husband proceeded to ask for the manager, and she reported she was the manager....she was even the regional manager. As they left the manager shouted "you need to teach your kid not to touch things." If you know anything about my daughter you'd say she is very well behave and respectful. She loves to craft 24/7. I would say this manager must of been having a bad day and had no right to take it out on my daughter and husband. I could understand if my daughter was being disruptive, pulling on the leaves or just kept touching them to kindly ask her not to....but her reactions was completely inappropriate. The worst costumer service ever! read more

McDonald's - Their display the you can't touch even if you are 6 or your will be refused food. - Fast Food Near Me - Belton, Missouri

Ok I showed up around 8pm i went through drive thru I order went up to the window this older black man opened the window and said hi sexy I felt very uncomfortable plus being only 15 I asked for his name he said Larry and would I like his number I said hell no and Im only 15 he said so so I drive off this McDonald's has a lot of problems. read more

You guys shorted me a hash brown, I will not forget that and I'll never forgive you I am so upset

I had a taste for a Sausage McGriddle, so I stopped by this location on my way home. The worker at the window where you pay for your order looked as if she just rolled out of bed and showed up for work. Her face was filthy. She didn't wash it at all. It was the grossest thing I have ever seen at a drive through. I thought to myself if this is what management allows as the first point of contact, it is no telling what the people behind the scenes look like. OMG! I will not go here again. read more

This McDonald's is unbelievably slow. The two pics I've attached is the eight vehicles behind my vehicle in line for the drive thru and there are six vehicles in front of my vehicle. I've been in this line approximately 35 minutes. There is no doubt this McDonald's takes a customer's order, fries and packages then collects that customer's payment before serving the next customer in line. If you are in a hurry, don't come here. read more

McDonald's - a city street at night - Fast Food Near Me - Belton, Missouri

Very slow service, and inaccurate orders happen constantly. I will never visit this McDonald's again.

It's disappointing how the fact it takes 4hours to complete a large fry order when it's not busy it horrible because I did pick up I gave them 5 minutes before I came inside the store read more

This place me and my family avoid like the plague. The managers there hate their lives and always ALWAYS always forget sauce and at least a single item every single time we go to eat. Today I was doing door dash (because I definitely wouldn't eat there myself) and found cockroaches everywhere. Don't believe me? Take a look for yourself. The lady at drive through refused to take my coupon because she didn't want to type it in. If you guys want gross cheap nasty fast food go anywhere but this place. Your welcome. read more

McDonald's - Cockroach - Fast Food Near Me - Belton, Missouri

STOP! THIS McDonald's is not FAST food!!! If you are traveling on I-71 and want a quick stop - do NOT stop at this McDonald's if you are in a hurry. Despite building a second line - you still wait forever to order and get through the check out and THEN to the NUMBERED WAITING AREAS to wait even longer to get you food. We grew up a life time eating at the Golden Arches and it is waaay too easy to keep going back for burgers that still don't taste like real meat or fresh, fries not cooked in the good oil (healthy oil now), and slapped together sandwiches. Breakfast anyone? GO TO BURGER KING ACROSS THE HIGHWAY and get two good breakfast sandwiches for $4 (yes FOUR) Bucks!! It will cost you at least double that after your wait time at McDonald's. We have broke our families generational loyalty "habit" of Micky-D's.. No more. read more

The service at the counter was somewhat friendly and fast. This location had a clean dining area with background music, a play area for the kiddos, and a 24/7 drive-thru. Overall A-OK. read more

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I waited in line for drive thru tonight at 1030pm for an hour. By the time I got to the menu to order there was one car ahead of me and no ever even came on the speaker to her for over 20min, have no idea what was going on which means there were no cars in front of her. I get to window to pay the manager never said a word to me, he hands me the food, $30 worth of food kind you. The fries tasted 3 days old and were cold and I had a sandwich that was supposed to be plain but nope everything on it, no recipe and wouldn't you know the phone does nothing but ring busy.....I'm beyond pissed....this is the shittest McDonald's ever!! read more

My daughter ate a Big Mac from here that had a gnat on it. Not only did she get sick I called the store to inform them. The manager kept hanging up on me but he would not give me a refund either. Really poor customer service. If the place has big it's just trash all around. I do not recommend this McDonald's. Please just go to a different one read more

I personally fo not go to this one particular McDonalds much but the few times I've had it, I was never satisfied. Also, many many of people I know of have complained about the staff who run the place. read more

A sign up on the door and inside at the cash register stating customers and crew required to wear masks. It said without a mask customers would have to do drive through or curbside so it surprised me that 3 of the 5 or 6 crew members I could see were not wearing masks. The young lady who waited on me had it under her chin. I'm not mad about having to wear one... it just seemed weird that they believed it to be important for customers but didn't enforce it with employees. read more

This place is managed and run by a bunch of morons!!! Why can you not get a simple order right, after being repeatedly and calmly repeated back to them?!? read more

McDonald's makes sure the job gets done. I went here most recently with a group of us friends. We took the time before going to figure out how we were going to pay, and what we were going to get. So, when we showed up we were ready to give our order and they were clearly ready to take it. We pulled up to the window after placing our order, and a friend who used the app asked if she could use a deal she found there. The employee kindly explained that the deal only applied for the online orders, which we assumed could have been an answer that the business could have given us. He explained we still got another deal that was going on, though, and we were thankful that he took the time to explain it to us. We took the bags that they gave us and started driving off when we realized that we were missing all of our orders of fries. But, there were people behind us who were already at the window themselves, so we could not back up. We were prepared to find a parking spot and come in with our receipt to explain the situation, but we did not have to. They already had an employee who quickly ran out the door and found us to give us the food we were missing. We thanked him and drove off. I was amazed by the service that these employees gave us! read more

I would give 0 stars if i could. The drive thru takes an eternity, the employees are rude as heck. My order is always wrong and the food taste old and rancid. I hate that this is my closest McDonald's i hate McDonald's now read more

The Belton McDonald's location is a disgrace to McDonald's the food has gotten so terrible morning is so slow ordering anything the morning GM does not know what he's doing or does his staff on the mornings they are rude very bad customer service attitude , the night shift every guy I've gotten at night should not be allowed to work at McDonald's , they're always out of everything that would be the GMS fault because he can't get anything order right and when the drive-thru line is so backed up at night it looks pretty bad when one of your mangers are telling everyone in drive-thru to go to Taco Bell or the waffle House and it looks pretty bad when you have a guy that's a manager covered in tattoos being rude to the customers telling everybody to leave and go to different restaurants so whoever hired this GM he or she should be filed I will pray for that location but I don't think it's going to get any better my daughter applied at this location I told her no I will continue to eat at McDonald's but not at that location. read more

Worst McDonalds on customer service. Nobody at counter to take food order. Used food kiosk to enter meal. No receipt paper and picked my number with kiosk. Took number to seat and waited and waited only to find out that my food was left on counter. Why place a number when they dont bring it to you. Older couple waited at counter to place food since I understand not all people understand the kiosk. No service and they walked out! Terrible terrible customer service. Area where drink fountain was disgusting with catsup spills and tea lids not closed or secure on canisters. It's all self service! What a shame for taking our money and we wait on ourselves! read more

I will say that I was given what I ordered and in a timely manner but the employees behind the counter were loud and obnoxious. The atmosphere was a bit undesirable. The food, I can't complain. It's McDonald's. I was just disappointed with how loud the employees were. read more

Like other reviews have said it is STILL the slowest McDonald's, WORST drive thru. I have sat in line with zero movement for 35 minutes. Staying more out of curiosity on what was the problem. The kitchen on fire? Waiting for a delivery? Zero food in the entire place? There is no excuse. I finally decided one time to try going inside. Maybe it will be better since they have a nice play place for kids. We only came in for ice cream cones and water bottles. We placed our order and 30 minutes later they still hadn't brought us our stuff. Stood in line at the front again with several other customers upset. No worker was standing there. Finally noticed one worker sitting on the floor behind the register setting up happy meal boxes. Any workers that walked by completely ignored all of us customers. The workers in the kitchen seemed quicker but focused on to go orders/ door dash. One manager passed by saying to the worker on the ground "you don't set up happy meal boxes on the ground, customers don't want to eat food from a container that's dirty, I know you're tired but please stand up" and walked away. The worker then gets up and starts griping up a storm to the kitchen workers saying that it was ridiculous she got in trouble and put the happy meal boxes in line to be used anyways. Finally another 15 minutes later we got HALF of our order. (Which was still just ice cream cones and water bottles) By then my kids were done playing and we headed home. read more

Awful, the drive through stays backed up, the employees are all rude, the quality of the food is awful, I stopped going to this location. It used to be a lot better, but it's gone downhill! read more

The worst McDonald's I've ever been to. Literally told us to pull over for two sweet teas, then after 20 minutes, never showed up. Calling their store results in a terrible beeping noise. Service is horribly slow. They have frequently given us incorrect orders the past few times we've been there. Will never eat here again. These guys have no idea what they're doing. read more