Terrible service. Mobile orders never ready & u always have to wait for ur food. Can't manage drive thru properly. The food they give u looks like it was made with no care& just thrown together. We stopped going there & now drive to Los Lunas. Corporate really needs to come in do more training & clean this place up. read more

I'm always 10 -15 min to the side for a burger and fries worst McDonalds by far I don't understand why this places is so slow and messes up so much read more

McDonald's - Burgers Near Me - Belen, New Mexico

Fly infested restaurant. Very rude employees that stood around complaining about an HR complaint made against them, while paying customers were waiting to pay for meals. Staff all kept looking over at us, but kept on chatting. I had to ask the first person I saw if they would please take my money. Then the wait was insane. My husband had to go up and ask what the hold up was, the supervisor (I'm assuming) said she had it. Another 15 minutes went by. Then she saw me watching her and said "Here, it's ready " wouldn't even bring it out, but made sure to bring everyone else's meals to them while we were there. Absolutely disgusting atmosphere and attitudes. read more

I visit this McDonald's as it is the only one closest to me to not have to drive even further than the 49 miles I already drive. On this particular day I ordered a happy mean with a water. They told me to pull over to slot number one because they gave me tea. I pull over the girl comes out and asks me what I needed I told her the water and ketchup. She left without saying a word, then went back in came out and still no water or ketchup. I've been waiting 20 minutes. read more

So i went to mc donald's and i asked for a caramel frappe, they gave me just coffee with caramel, i know that's what a frappe is, but it wasn't even a slushy, no whipped cream or anything. I hope I'm not making it a big deal, but how hard was it to at-least put whip cream on there? not that hard read more

McDonald's - Burgers Near Me - Belen, New Mexico

Service is terrible! Rude staff. No greeting at all. When the restaurant is busy, all chaos erupts. They don't know how to manage at all. This is at all different times of day read more

Staff was incredibly inconsiderate of customers. Once the girls at the counter realized I didn't speak good Spanish, they all treated me very rude. They neglected to approach me when I went up to the counter to get missing items from order despite several people making eye contact with me. While my family and I were trying to enjoy our meal as we were dining in, the girls behind the counters were yelling and screaming at each other being very loud and obnoxious, occasionally laughing and giggling while looking over at us. Very bad experience. read more

Funny how the manager is the one getting the food orders put together and still forgets food items, I called them over 20 times with no answer, when I finally decided to go to the store the manager played dumb like she didn't know English (just to answer a employee's question in perfect English) and still refused to give me my missing items. read more

I know there are self service options but why can some people be helped at the cash register and others are yelled at not even asked politely. Yelled at by the manager to use a self service kiosk when there was only one person in line. The manager there was so rude. read more

Got short changed like they do at Sonic. Asked for lots of ice and got maybe 10 small cubes. Then they wanted me to park out front to wait for the change that was shorted. I stayed at the window. read more

Too bad you can't put half stars or no stars! That would be a more appropriate rating for this dive! When we first walk in, there are three employees sitting in the lobby area, no masks, on their phones. Then we walk up to the counter and wait.......and wait............and wait.....You can hear the employees in the back laughing and talking about things their friends did. There was eye contact but then nothing. We gave up and walked out. We were the only customers inside. Going back to the car, the drive thru, two lanes, hadn't moved from when we walked in and they were already backed up! Oh, I forgot to mention the smell. When we walked in there was an odor I honestly couldn't identify. I can tell you it wasn't good at all. Avoid this place like its the plague. read more

Just going to say that this location is NOT practicing COVID SAFE regulations! The drive thru, (rude) wannabe manager gave me the wrong drinks. After I put a straw, took a drink, she realized I received the wrong beverages and asked for the drinks back. I swapped out the drinks. I WATCHED the woman put the drink in a holder for the car that was waiting behind me. They gave the drink I took a sip out of, TO THE people in line behind my husband and I! To top it off, spent $43.57 on four meals, WE said thank you to the worker at the window and she slammed it shut ... guess they don't train the workers in reference to 'professionalism'. Rudest and NASTY McDonald's in NM! read more

McDonald's - the receipt for the restaurant - Burgers Near Me - Belen, New Mexico

I ordered a crispy chicken sandwich today..it was almost $4.00 bucks. It arrived with one of those brioche buns and 2 dry pickles..I brought it home, ate a couple of bites and gave the rest to my dogs. Really disgusting. If you want tomatoes, lettuce and some kind of sauce, you have to order the DELUXE version, which is even more expensive. And they are trying to compete with Popeyes chicken sandwich??? Scratch this menu item and start over. I wont be ordering it again.Now, I remember why I rarely go to McDonalds...any of them. read more

Hi, I live in Belen haven't been to McDonald's in a long time should've gone I bought a chicken sandwich the worst chicken sandwich I ever had. It was burnt dried out. It look like I've been cooked more than once and it was terrible. You need to hire better workers and get somebody who knows what they're doing OK read more

For the past few times my husband and I have gone to this establishment it has been absolutely awful. Our food is thrown together, messy, and over all disgusting. Found hair in our food, stale buns etc. Will not go back to this McDonald's and will let people know not to as-well. Not to mention 90% of the staff is beyond rude. read more

Food quality has gone down hill, service is slow! Might as well take an extra 15 min trip to get good mcds in los lunas

Typical food. The $1$2$3 menu is a jokge. No $1 items anymore and the remaining items are limited to 5 total. Now the food - oatmeal mostly water - ugh! The orange juice from minute maid (if I was minute maid - I would be pissed at this representation of my product) I mean how much water did you add to this item - tastes nothing like orange juice. More like disgusting orange flavored water (and not the good kind). Now even worse - the employees. Managerial personnel were texting on their phones - 4 people with upper management tags on their phones while people stood at the counter. I had to ask twice for a spoon. Ridiculous. Tables filthy. For Pete's sake put down your phone and pitch in. I guess you never realize how bad this place is until you go in, as we usually use the drive thru. read more

I was the only one in the restaurant at 10am on a Saturday. It took them 7 min to make my order because they are too focused on the drive threw. The $1 burrito meal was very sad, 4 prices of sausage and a couple bites of egg with lots of cheese sauce. The bathroom is gas stationey. The 2 stars for here are true! read more

McDonald's - the counter and counter area of a fast food restaurant - Burgers Near Me - Belen, New Mexico

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They always mess up the drive thru orders, it's either missing fries or a burger. This has happened 4 times already where I had to go INTO the building and let them know read more

I've been here a few times since December 2019. It seems like the day shift employees are more about joking around and chatting with each other than the job. While in the drive through the last time, the lady who handed out the order was yelling pretty much in my ear to her friend across the parking lot and then laughing... Then she handed me the wrong order. It's good to have fun at work, but you need to pay attention to the customers too. read more

They will jack up your order 9 out of 10 times and be nasty to you about it. Makes you consider if they're that rude to your face, obviously they probably don't care about washing their hands or other things behind your back. It's like the worst McDonald's you can find. read more

You order a 6 piece and they can only count to 5. Order a 20 piece nugget and you get 5. Probably the worst McDonald's in the galaxy. I will however give them the benefit of the doubt since the gene pool is dried up in Belen NM. I've had employees try and throw farts at me. But I keep my bread bags and use them as gloves so I can block their farts. read more

I went and took my family out to McDonald's and got the worse food I ever received and I will not be going back had the balls to call the cops on me because I wanted a refund there always fucking up the orders and re rude as fuck when you take them back but this time the nuggets are cold and my big Mac buns were hard as the sidewalk so I don't know but I would might as well eat Dog food at home period read more

Why 5 Stars? Look, it's just a McDonalds like every other McDonalds everywhere else. Same food, same taste, same consistency, same 2 pickles on your hamburger, same 1/2 a slice of cheese on your Filet-O-Fish, same packaging, same decor. If you are going to a McDonalds, it's because you like McDonalds and you are going to get exactly what you want when you go here. If your food has an issue, tell them and they will replace it. What earns this McDonalds a 5 is that the employees here are really outstanding, they are friendly and they do their job right. This is a direct reflection of what must be good management. Bonus is that they will put Hatch New Mexican Green Chile on your order upon request. This is something unique to New Mexico and I wish they offered it in other states, but it's a bonus you can get this in New Mexico. It does have a small Play Place for kids and it's well kept. read more

Ordered at the new touch screen, asked for extra sauces. The 20 piece comes with 3 sauces to begin with, and my husband ordered extra for his hot and spicy sandwiches. We only received 3 sauces. Went back to the counter, asked for the sauces I requested, and was told I have to pay for them. I HAVE TO PAY when I requested the sauces on the touch screen example where it doesnt charge you for the sauces, they still said it is 25 cents for extra sauce. Even my eat in ticket requested sauces. I have already taken the job from them of ordering, and now I have to take their job on honoring their system. I know its sauce, but it is the principal of the matter, honor the screen when it says no charge. read more

DON'T GO!! Worst McDonalds EVER! Took the order wrong, filled the order wrong, then was pissed when I asked for the fries they didn't include! There's no other McDonalds near me so I'll skip lunch before going to them again! read more

Typical McD fare but incredibly SLOW! Drive through always backed up. Their Diet Coke tastes like Dr. Pepper for some reason. Meh is just about right. read more

who can hate McDonalds! You can find anything affordable and always find something that you or your kids would like! And always on the go LOL read more

We are not happy at all about y'all's so called deals. There was one time that y'all had a 'deal' on a burger of some sort and I believe it was under a $1 , however it was only 1 of those burgers at that price per person!!! And now y'all have the Apple Pie for .20 cents?? This is so ridiculous !!! If this 'deal' is only one per person like the burger was it's not a deal at all!!! How many individuals do y'all know that only eats one???!!!We do not agree with this at all. Try thinking about others and how many individuals would take this deal if they could buy more than one so they would be able to give to their husbands who drive trucks all around the world and other people that have small children that would love to have one or two or maybe even three but if you're only going to put one at $.20 per person that is so not right to people that you want to buy more than you. The Overby's . read more

I was told I could not order unless I used the touch screen. I will not be returning to McDonald's, ever!

This McDonald's totally is the worst in so many ways. Every time it's something. Went thru today and they wanted to charge me for ice while leaving me parked and waiting, then the manager refused to come out, then when she did she refused to give me ice or my money back and threatened to call the police on me bcuz i refused to move from waiting spot one to waiting spot two til I got the ice. Managers name was Eileen. Then she refused to give me the number to complain about her. I called another McDonald's for it but i can already tell by talking to them whose side they will be on. The reason this McDonald's sucks so bad is bcuz everybody from employee to corporate are rude, unprofessional, and basically have their heads up some you know what's. If you have to have a burger, anywhere else is better than the McDonald's in belen. They can't get a single thing right there and you will regret it every time. Plus they have had several employees infected with the virus and are not reporting them to the state so they don't get shut down. And bcuz they are so short staffed they are threatening employees with their jobs if they don't come in, sick or not. Horrible employees. Horrible management. Food is never done to order. Can't stress that enough. read more

Rudest workers of any fast food place I've ever been. Nobody at the pay window, waited until the car in front of me had their food at window 2 then moved to window 2. Guy at window 2 says "In the future please pay at window 1" (by the way I could have taken the food and not paid at all) I told him there wasn't anyone there and he says "you should have waited longer"! So I call back to speak to a manager and a male voice answered. I asked whom I was speaking to and he said "what does it matter". I'm guessing it was the same guy that was at the window and he knew I would call. NEVER GOING BACK, I do have a choice and I will excercise that choice. read more

look in pissed okay I waited over 45 min for my food usually I won't mind because I try to be as calm and patient as I can but when they brought out the food (I was in the drive thru ) it was cold and nasty and they forgot one order on my fries so they asked me to wait I was already pissed off as it is but I payed for my food so I waited. for 10 more minutes and I gave up on waiting I left without my fries so I'm quite upset I understand that it is hard in the fast food service and you have to take care of customers but the van in front of me was waiting almost as long as me and that is messed up because they had kids and I'm just overall very upset with this entire experience I don't think I will be coming back anytime soon I'd rather drive 20 extra minutes to Wendy's for not only better food but better service as well read more

Ordered a sprite from drive thru and it had nicotine dip pouches in it. Got sick the next day so I went to complain to a manager the manager then tampered with my eveidence by throwing the cup with the pouches in the trash behind the counter. read more

Worst McDonald's in NM. The lady in the drive through taking our order wasn't listening to me. She was talking to someone next to her. Talking about what she did last night. I ordered for my family of 7 she only got the first two. Her accent was weird couldn't understand her. Her accent was Mexican. Good thing Donald Trump is becoming president cause she'll be gone pretty soon. read more

Orders are not always taken correctly. Staff is not friendly. Everyone acts too busy to smile and greet. Food is not consistent like other McDonald's. I would rather go to Bosque Farms. Belen does not always have friendly staff, either. What has happened to good customer service? A smile says a thousand words! Marilyn read more