After I paid at the kiosk, it took 20 minutes to get our food. There was literally no one at the counter to interact with. A couple in front of me was waiting so long for drinks that the man went into the back to try to find someone. Four people completely ignored him. We needed sugar but all condiments were in the back and there was no one to ask for any. I will never visit this location again. read more

Sept 2024 It's been two years since I last dined inside this McDonald's, and I previously rated it one star. Recently, the location was temporarily closed for much-needed renovations. Here's a quick update: While the new interior has certainly revitalized the dining area, the persistent uncleanliness suggests that this location remains problematic. Unless the entire staff, including supervisors and managers, undergoes thorough retraining or replacement, the renovation alone cannot make dining here enjoyable. Pros: Fresh, new interior Cons: -Same unprofessional staff who seem indifferent to their jobs and customers -Loud, obnoxious noises from employees in the back -Dirty tables left unattended long after diners have left -Slow service, with food arriving cold -Fries were oily and overly salty For these reasons, I am once again giving this McDonald's a one-star rating. Do better, McDonald's. read more

McDonald's - 2024 | $1.29 any size fries on the mobile app. Fries arrived cold, oily, and salty - Fast Food Near Me - Bel Air, Maryland

Burnt my burger service was ok but not great ambiance was mid like usual over all 1.5 stars

I went to the Mc donald's here and got my food pretty fast. When I got home the snack wrap I ordered was completely undercooked and raw, barely edible. Everything else was good. The people were respectful but apparently impatient when it comes to cooking a wrap. Please Mc Donald's, do better. read more

McDonald's - Fast Food Near Me - Bel Air, Maryland

The wait is long and the food is mid, but what do you expect from McDonald's.. Adam took my order and was efficient, respectful and friendly. great customer service from him! read more

One word: YIKES. Quite possibly one of the filthiest McDonald's locations I have EVER visited. Trash everywhere. Cans overflowing. And for how busy it gets, some of the slowest staff I have ever seen. They're trying, and hard, but they're simply understaffed. Probably don't have time to clean. Our order (a 6 piece nuggets and a McDouble) took over 20 minutes to come out. My daughter was sick after eating her meal. She has never gotten sick after eating McDonald's - not until now. We won't return here. Go to the one up by the college. Much cleaner and the food is much better. read more

The food was very good. I got a double quarter pounder and a large fry. The food came out relatively quick, and it was hot and fresh.

Loved the service. Very nice older woman, a kind young man, and young lady. We asked for help and they practically raced to help us. This made me very happy after a hard day. Would recommend. read more

this store upcharged my credit card without asking me and then played games telling me I needed to come to the store at certain times to speak with a GM about it. read more

Quality of the food here is average/good. But the employees here aren't too bright. Nor are they eager to help. I sat at the window waiting for this dude to turn around, hand me my receipt, and then send me to next window to get my food. What actually happened was I sat there for 45 seconds staring at his back while I assume he played on his phone. He eventually notices me and opens up to ask, you had the mobile order right? Just go to the next window. That went well too. The girl gave me the wrong meal and looked at me like I was wrong, not her. Somebody needs to actually manage these people that just phone it in, instead of showing up to put in a day's work. read more

McDonald's - Nothing like 1-Star Service and no smile. I'm NOT Lovin' It! - Fast Food Near Me - Bel Air, Maryland

Worst mDonald's ever its actually sucks butt. I hate the whole place and it's lowk crowded I swear it takes 30 minutes to order and receive. Key word FAST food. Today i stood 15 minutes waiting to ORDER not even wait for my foo I then left. I wasn't ignored I was looked at and told other orders were more important than mine? The whole entire place and workers just don't care I literally see them on their phone. At this point just fire everyone and vacate the building and make it Burger King or Panera. Yall need to do something before I crash out on that woman who was not taking my order in her neon vest. By the way the last time I ordered I waited long as well and I had her too. She had given my change and another customers change wrong, my food wrong, and she just was just wrong. The whole place is just a slow food restaurant . read more

Horrible Experience - Worst McDonald's I've Ever Been To I just spent 50 minutes in the drive-thru line for the most disgusting, cold, and stale food I've ever had the misfortune of eating. Let me break down just how dysfunctional this location is: It took 25 minutes just for THREE cars to move ahead so I could place my order. I only got to do that after shouting "Hello" into the speaker like it was some abandoned, forgotten place. Seriously, how do you expect customers to wait this long to even place an order? Then, after waiting 15 minutes just to pay, I thought surely this nightmare was almost over. But no--10 more minutes to get my food. And for what? Cold fries, stale nuggets, and burgers that have clearly been sitting out for HOURS. It's like the food was waiting as long as I was. There is absolutely no excuse for this level of incompetence. Why would you spend all that money remodeling the store just to hire the most unqualified, unmotivated staff I've ever seen? This isn't just bad service--it's an insult. As a paying customer, I expect at least edible food and reasonable wait times. I will never be coming back, and I'll make sure everyone I know hears about this terrible experience. read more

Horrible food, horrible service, horrible standards. The place is just nasty and unclean.

I go in this McDonald's about once every two years hoping it has improved since last time. January 2025, nope! Same old place not getting orders correct and rude workers. read more

The food was excellent and the interior dining room was honestly very nice, not ugly and bland like the old McDonald's from the 2010s. Everything came out hot and the Dulce De Leche frappe was so good. I was thoroughly pleased with my experience. read more

This review is for McDonald's in Belair across from Harford Mall..I had the worst experience there with a Manager Blonde hair wig witb lashes. She was so unprofessional & rude. The GM just tried to justify her actions they are the worst. read more

Hats off to the golden arches and the stellar team working Xmas Day at McDonald's! I can't begin to tell you how grateful my son and I were for the great fries and the milkshake. Seriously, the milkshake--utter perfection! My son, after a four-hour odyssey at Patient First on Christmas where he was diagnosed with the flu, just craved the sweet comfort of a milkshake, and the compassionate workers at McDonald's made it happen. They also made the fries fresh, and I am eternally grateful just to have had something to eat. Bless these dedicated souls for turning a tough day into a moment of joy and respite. Five stars for the fries, the milkshake, and the heartwarming service! read more

I'm usually a very understanding and patient person when it comes to food service, but I waited 20 minutes for 2 burgers and large fries and 40 minutes for a coffee. I ordered a hot latte, I was given an iced one. No problem, I tell them I wanted hot and waited 15 minutes. When I saw a worker I asked for an ETA for the latte and he tells me their hot latte machine is broken. No problem. I asked if they can make an iced one and was told yes. Cool. Another 15 minutes, I'm getting really annoyed because now my food is cold. I ask another employee for an ETA on the iced latte and he said they can't make any lattes because of the machine issue, but he can make me a different drink. Okay, I ask for a large coffee to be made light and sweet. Get to my car and check the coffee... it's black. Back in I ask for creamer and sugar packets and the guy that made the coffee said he already put sugar in it. I told him I also wanted creamer, more sugar and a stir stick to make it "light and sweet". He hands me creamer and disappears. The first guy I spoke with comes back out and asks if I'm still having issues with my coffee. I told him I just wanted sugar packets and a stir stick. This all took 40 minutes, and the other people in line had been waiting a minimum of 15 minutes up to 30 minutes. They weren't short staffed. They were polite and nice people, but jeez, it was a simple order. I've never waited that long for food at a regular restaurant. read more

the service is horrible, i ordered a regular double bacon cheez with mac sauce, like i usually get, but it took 45 mins to get my food and on top of that it was disgusting with sloppy food everywhere and the workers had a full blown fight, underage teenagers who were drunk, high and smoking. DO NOT GO TO THIS LOCATION!! read more

ever since you re opened, you have been slow and terrible. I've worked at a McDonald's and you need to have the grill and fryer constantly going to keep up. if you need a manager who can actually have people keep up, call read more

If I could leave 0 stars I would. I just wanted a cheeseburger, and thankfully I got one. I just would've preferred it wasn't hurdled at me at light-speed Also didn't like how i went into the restroom but all i found was someone 'having fun' in the corner. So uh ba da da da da im not lovin' it? read more

Service poor, out of item (it's a lie, they just don't make enough), employees vaping in restaurant, they use fowl language when speaking with each other in front of the customer. Wrong orders given, fresh by tags ignored on the pies. WORST McDonald's in Harford County. read more

Asked for extra pickles. Specifically "will pay extra, please put a LOT of pickles on my burger"..... I saw the screen that said "extra pickles"... I heard the nice young lady who took my order say to the kitchen "make sure they get extra extra pickles"... Burger had ONE pickle. What a joke. Don't get your food from this location unless you want to be disappointed. They clearly don't care about their customer. read more

On 3/15/25, I had another bad experience where they gave me the wrong food. I called and asked for the manager, and Dana answered the phone and was extremely rude to me. She said she knew who I was, and that she recommends I not go to McDonalds anymore, that she didn't know how to make me happy. I said all I ask for is my food correct, and I shouldn't have to wait 11 minutes for 2 steak bagels, only to be asked to drive forward and they forget about me. She said that never happened, and I said yes and I have a complaint number filed with Corporate. Dana is rude and disrespectful, and her behavior should not be condoned, especially as a manager. No one, especially senior citizens, should be treated with such disrespect. If it weren't for customers, that location (and all businesses) would cease to exist. I personally believe she needs to find another job. Oh, and I told her I was filing a complaint with Corporate and she said she was calling her boss (owner of that location) right away and would have him call me right away - I've NEVER heard anything from either a District or Regional Manager, let alone the owner. Corporate says they escalate complaints, but as I told them I never receive a response. read more

Drive-Thru service is HORRIBLE!!! Can Yelp add a negative star???? I never leave negative remarks but this was ridiculous!!! read more

Went there for breakfast on MLK day, food was ok, but one staff member was leaning on the counter watching videos on her phone and another was walking around the dining room rating a breakfast sandwich. Went to the bathroom and it was filthy and no soap in the dispenser. Since they weren't busy, looked like there was time for.someone to clean the bathroom. read more

Omgoodness. Last night around midnight my spouse decided to surprise me with a McDouble and pancake and sausage as a belated dinner. He mentioned to me the girl in the window was painting her nails. That's a HUGE health code violation and the business can get in trouble. Who is the supervisor for this shift. Minor detail is a huge difference. read more

drive thru got my order wrong. Told me to park in drive thru space. sat there for 10 minutes...nothing. walked up to drive thru and they had forgotten my order. would not answer me when I asked when I would get it. worstMcDonalds ever. will never go back. Incompetent, rude employees. My very first job was at a McDonald's and customer service was stressed when we trained. Boy, have times changed. Avoid this place like the plague. read more

Came by tonight around 5:30. I ordered a 20 piece nugget. Got home, there were 4 boxes, all said "4 piece nugget" and one only had 2! This is the second time I've gone here and had missing items. Go to a different location!! read more

McDonald's - My "20 Piece McNuggets" only 14! - Fast Food Near Me - Bel Air, Maryland

This place is awesome I love the people every one is so nice and plus the food is amazing better then Chick-fil-A read more

McDonald's - a mcdonald's logo on a bag of doughnuts - Fast Food Near Me - Bel Air, Maryland

Sodas are always low on syrup. It's like no one is paying attention. You pay $30 for three meals and have no drinks. Terrible service.

i got my order and it was totally wrong so i went back through the drive through and sat there for like 10 minutes waiting on a simple cheeseburger with no pickles...i get home and i got a quarter pounder and i look at the buns, and there is mold on both sides...it was late at night so i didn't call, i just threw it away. disgusting read more

McDonald's - Cheeseburger - Fast Food Near Me - Bel Air, Maryland

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Went there at 1:30am, supposed to be open 24 hours. Lobby wasnt open, all the menu lights in the drive thru were off, drove to both windows and nobody appeared. Two people inside cleaning and not paying attention to drive thru. Dont advertise you're open 24 hours if you aren't read more

complete racsist individuals including manager order through touchpad but meal was never delivered to table but black couple that ordered right after me meal was delivered to their table double standard in this world we live in today read more

the man that was taking my order was very rude!!!! if you can't respect your customer when taking there order or then having a good time then get the fuck the out!!!!! read more

I pulled into the drive through line at 2:50 p.m. Sunday 10/28 (Store # 2794, order # 86). There were 3 cars ahead of me. At 3:08p.m., I finally placed my order, a McChicken sandwich and small diet coke. Two cars ahead of me in line left the line before paying. One after me did the same. I finally received my order at 3:40p.m. (50 Minutes after getting in line.) The servers were very embarrassed and polite. The Manager should be reprimanded and/or fired. A horrible experience for a "quick snack". P. read more

Would give zero stars if I could... One of my family members went there to get a breakfast sandwich(simple order btw) they paid, and the workers completely ignored them not making their order. They waited outside soaking wet (as it was raining) after 20 minutes a nice man finally made their order. When their order was ready the worker gave them a nasty look and literally threw their meal at them. When they told me their experience we have never gone to the Baltimore Pike McDonalds again. Whoever threw the meal completely lacked customer service and should be fired for ruining someone's day. read more

The manager is rude and unhelpful - I went there to give a ride to one of their underpaid workers a ride home and she didn't even know the names of the people that worked for her and ignored my question - she shouldn't have a customer facing or management job read more

Latest batch of crew members are ignorant, rude, and don't care about their jobs. Ordered a large hot chocolate and received a half empty cup of hot water as several young employees were cursing and fooling around while the drive thru line wasn't moving. read more

The bathroom was absolutely disgusting. The flush did not work and there was water all over the floor! I ran out of there as fast as I could after getting my feet wet from the dirty water. I reported the poor conditions to the front counter and they did not even seem to be surprised. Just dirty business as usual. To add insult to injury, the automated ordering system did not work once my order was complete! read more