My husband and I went to McDonald's while on the road. I needed to use the bathroom which had just been cleaned. My husband got an iced coffee and we were on the road quickly. For fast service, good food, and a clean restaurant, I highly recommend this McDonald's in Bartlett! read more

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Without question the worst McDonald's in the area. Watered down orange juice every damn morning and cold biscuits are the normal here. Save your money/this staff doesn't care. read more

If you're looking for a play land this location has one, we are here at 8 AM and the playland is open. My daughter loves the hotcakes. Today there is a special buy one breakfast sandwich get one for $1 so I could not pass it up. If you haven't done so already make sure you download the app, I received a free French vanilla sugar-free large latte by spending just three dollars. What an amazing deal! read more

Constantly get bad service here, and they love to make you park and wait even when you use the app ahead of time and there is nobody else around or in line. read more

McDonald's - When you ask for mayonnaise on you QPC they smoother it. This was disgusting. Quarter Pounder with Cheese - Fast Food Near Me - Bartlett, Illinois

I have a lot of respect for this McDonald's they truly stay up till the time on Apple Maps. They don't close even ten minutes early. Thank you workers who work here always hot fresh food read more

this has to be by far the slowest McDonalds in the entire country. Everytime I've come here I have to wait at one of their stupid reserved parking spots to have my drive thru order delivered to me. even when I pre order on the app I'm still waiting in these dumb spots. avoid their drive thru read more

Come here from time to time and it's really an average McDonalds experience. However, today I came through the drive thru after a 9 hour shift (keep in mind, it's like 1 AM) and was helped by Juan (a manager on staff). He was super nice and made me laugh, which I appreciated. There was also this cute Jesus figure at the drive thru window. This McDonalds may be average, but Juan gets 5 stars!! read more

McDonald's - McDonalds Jesus - Fast Food Near Me - Bartlett, Illinois

I went to this McDonald's for hot fudge Sunday through the drive-through. The lid on the Hartford Sunday was not properly closed I then continue to go by and they forget it or some other product I pay for. They need to fire the manager at this location. read more

After stalling in the drive thru for 20 minutes, I went inside because I wanted breakfast and only a few minutes were left before they started the lunch menu. I went inside and couldn't get any help. There were a lot of other customers who were as mad as I was. I finally left when I couldn't get service and went elsewhere for my breakfast. I understand they're under staffed, but they need to do something so as not to lose any more customers. read more

Now I've eaten at my fair share of McDonald's across the continent, and for the most part it's good food good service. Well the one on the 59 in Bartlett was the opposite. To start off, they gave my 86 cents in change in small coins. I had to ask for quarters instead which was easily available in the till, she then proceeded to give attitude when we thanked her. She didn't give us ketchup either, unreal. The food was good, the worker was not. unreal. Delicious beef as always, French fries were a little salty, but crisped to perfection. Had one of the new wild Cherry freezes, it's 90° out so that was flipping awesome. read more

McDonald's - Wild Cherry freeze - Fast Food Near Me - Bartlett, Illinois

Time-after-time I have ordered a Mocha Frappe. The consistency of their INCONSISTENCY continues to amaze. When my family asks, "How is it?" Once in awhile it's good but more regularly the lack of training(?) or product care(?) leaves me with a watery beverage with ice chunks that don't work with a straw or just plain coffee chocolate melt. Is it difficult? I would be happy to acknowledge my pettiness if this is a product that requires special expertise. read more

Went there 1 more time, and the food is crap, up charged me for removing cheese off the quarter pounder, and wanted to charge more for adding onions. Fuck this location. I will never return. Went there for food for breakfast. They have no signs up saying the all day breakfast had been removed due to corona virus. And it wasn't past 11am. Plus their cost have gone up and it wasn't worth the price or aggravation Ended up going across the street to Wendy's instead. read more

This McDonalds has gone downhill over the last few years. Every time we come through the order is wrong. On my most recent visit I ordered the quarter pounder meal and it was raw. I've reached out several time and no manager has ever followed up. Even after calling corporate the store manager did not follow up. read more

McDonald's - Raw quarter pounder - Fast Food Near Me - Bartlett, Illinois

Alisha, Alissa, Alisia, or whatever her name is because it changed multiple times throughout the transaction. Manger on duty on 11/26/23 at 12:35 in the afternoon. Refused to give us a product we ordered and had a receipt for, then argued with me on the phone when I tried to fix the problem. Stay away from this location, rude staff managed by an even more rude and incompetent management team. read more

We've lived in Bartlett since '01. In that time, I'd always thought this McDonald's did one thing better than most others -- the service was always friendly, orders were accurate, and you could count on the food being what you'd expect from McDonald's. Over the last 6 months or so, McDonald's, in general, seems to think customers are better off ordering from a screen or a mobile app and just picking up our food. I get it - they save money by having to hire fewer workers. And in theory, this works, but in practice, it's made this just another McDonald's (and one that I probably won't visit as much as we used to). Often times, I order using the mobile app and just pick up. Accuracy has been a big problem lately, and what should be a more convenient way to get your food has ended up taking twice as long because I've had to go into the restaurant to get a missing item or have them fix what was incorrect. This takes a long time, because they typically only have one open register, and the people you see behind the counter are usually more concerned with filling orders from the drive-through. On my last visit, we actually ate in rather than taking it home. You had to order from a touch screen that takes MUCH longer than ordering from a real person. I didn't want to swipe my card because it was an inexpensive order that I could pay with cash, so it gave me a receipt that I then had to wait in line to hand to a person at a register. My order included a drink, but no one gave us a drink cup (they are in reach so maybe I was expected to grab it myself). Then we sit down, tables had not been wiped down in a while, and there were crumbs and food on all of them. McDonald's used to be an affordable place where you could get a dependable meal and acceptable if not very good service. This location in particular always excelled at these things. The food is still fine, but the lack of attention to detail, the deteriorating conditions of the dining room and the Amazonification of the ordering process has really turned it into a dining choice of last resort. read more

Got the food put fast, but too fast to fill the drink cups up. Missing a good quarter to half cup on both large sprites read more

McDonald's - Two Sprites (not filled up) and a Coke - Fast Food Near Me - Bartlett, Illinois

This is the worse McDonald One they never get your order right or you with forever to get your order when you do get it the food cold read more

This is by far my favorite area McDonalds. The food is consistently good. I don't think I've ever had a bad meal at any McDonalds, frankly. But what absolutely sets this place apart is the crew, specifically Albert who tends to work in the mornings. Of all the times I've been here, I have to admire his sunny disposition each visit. He is always hustling prepping meals, delivering service with a smile, and wishing folks to have a "blessed day." If no one is in line, cashiers check in on how your meal is going. What the crew may or may not realize is that they often will be a customers first interaction of the day with the outside world. And a positive experience definitely sets the stage for a positive day; and that's why I like to come here especially for breakfast. read more

This is the worst mcdonalds in Chicago land area and west suburbs They never get your order right and its always cold most the time you have to repeat your order 2 to. 6 time before you even get it and it's always wrong or cold Management is a total joke and the shift leaders are mother joke A few of the employee walk around and talk about what they are going to do after work or talk about what not going to do and work or talk about how long it is before they go on break this place is a total joke This order a quarter pound cold and must have been setting in the back for awhile very dry out fries cold and refried a couple time and setting this once again is the worst McDonald's I ever seen not sure which worst the am shift or the pm shift Corp office needs to really do something about this place read more

McDonald's in Bartlett 791 S.Rt 59 Has the worst customer service and the rudest night manager. They were unwilling to compensate for cold and poorly made food and I was told "You should be glad that we're even open Christmas Eve, what are you complaining about!" This was unacceptable and deplorable Behavior. After calling Corporate still no satisfactory results. Not even a phone call to try to rectify the incident. I will never patronize this McDonald's again and I will urge others friends and Family to stay far away as well! read more

I'm sorry, but I wanted this to be a good review, but the "newly renovated" McDonalds here in Bartlett leaves much to be desired. Sitting here drafting this review, for half an hour the five tables within immediate eyeshot are filthy. Countless red-shirted employees and gray/blue -shirted "managers" have passed by, iphones in hand of course, paying no attention to the disgusting tables. Now I have just witnessed Customers cleaning a table!!! Ridiculous. Management here needs a wake up call. I was excited to see the build out in our community, and wanted to support the local McDonalds, but their clear lack of basic cleaning standards makes me wonder if it's this filthy in the dining area, what does the kitchen look like? read more

During the week I have no complaints. But after the second weekend in a row they made the iced mocha wrong and when I wearily said to the young man 'seriously,you need to learn how to make a mocha'. He said "calm down". I'm old enough to be his grandmother and this is how he responds?? Who hires people like this? I wasn't rude or belligerent .... was my weary statement worthy of this response? What happened to "I'm sorry mam, I'm new' or something to that effect. read more

Great customer service! Very pleased with the friendliness of the workers at the drive thru.

I hate this place this lady was orange and she said here you can have my orange and she gave me a mcchicken with only chicken in it

We have a family of five, so our orders are usually pretty large. It does seem, more often than not, that are order is pretty significantly wrong when using the drive thru. Food is always great, which is why we continue to go there (most convenient one to our house). read more

I'm surprised people are commenting on the cleanliness of the place and professionalism of the staff. This is McDonald's, isn't it? Keeping that in mind that standards are not going to be as high as other restaurants. We come here for a quick, cheap eat. This never was and never will be an upscale place. I'm sorry, but that's just the reality. I've been coming here over the years to grab something to eat and for coffee in the morning. There were a couple of instances when the orders were not correct but overall the service was up to my expectations. You order, you pay, and you leave. The script is followed almost every time I visit. Could they be better? Sure. Any restaurant could be better. But this is McDonald's. It operates well given the expectations. read more

Went there for breakfast this morning and when ordering asked if servers wearing gloves and was told yes. Placed order and pulled up to pay. Asked again about gloves and was told yes. Paid for meal and pulled up to get our food. There the workers were not wearing gloves and their hand was on top of our coffee. Told them should have gloves on and her comments were well you don't have gloves on so don't complain. Never was treated so rudely. Refused our meal and got our money back. During this corona virus there should have more sense read more

Anyone know why this McDonald's was closed for the past 2-3 days? Someone said it is now open. As far as a review, I really have no complaints. But, I agree with someone who commented saying employees/managers were walking by with their phones in their hands. Overall, the work ethic is suffering because of phones being way too much a priority. read more

If I could rate 0 stars I would. Verified SEVERAL times my order and not a single thing was correct. I will NEVER come back!

Avoid this McDonalds! After waiting 20 mins to get our order the order was wrong. While waiting for our order several people had returned because their orders were also wrong. The staff looked very confused. read more

This Mcdonald's suck balls. I ask for table service and that never happened. I wait a f**king hour for my damn nuggets. I had to get up and get my food. WHAT THE F**K. the bathroom smell like ass. McDonald's bathroom are most clean, NOT THIS ONE. And there was no sweet tea. WHAT THE F**k. SOMEONE PLEASE PLEASE HELP THIS MCDONALD. read more

In a pinch, we went through the drive-thru at the McDonalds in Bartlett on Rt. 59 today. When we got home and my son opened his cheeseburger he noticed that it had a BITE taken out of it. After calling several times, I finally got through and spoke to a manager named "Robert" who said that he didn't think anyone would do that, but said that if I drove the cheeseburger back to the store he would give me another one. Really? Stay away if you can!! BAD food and HORRIBLE customer service! read more

The fucking worst McDonald's I've ever been to. They keep messing up our orders and the workers were rude. Charged me for a large fry when I clearly didn't order it. This McDonald's needs to be put in check. Never coming here again, my first and last time. Thanks a lot McDonalds you're a disappointment. I will be calling corporate as well because there are also so many negative reviews about this specific location. read more

The service at this McDonald's is awful. my orders are usually wrong.the wait times are ridiculous

This place is terrible. McDonalds food is the same everywhere, but the staff is terrible. They are very rude and have no interest in addressing their poor service. We are done with this place. It is probably time to fire the managers and bring in a new team, or just turn it into a Burger King. read more

Ordered at 7:27pm on a dead weeknight. Watched everyone who ordered after me get their food. After asking WTF happened to my order, I finally got it at 7:54pm. No apologies, no explanations. Also, the lights in the Playplace always seem to be off. It's the cheapest McD's in the area, but also the dirtiest with the most inconsistent service. read more

They have one of the best drive thru employees ever. He is usually there in the morning and is one of the nicest people ever. Stop by to see him! read more

I came in to get breakfast twice a few weeks ago, I unfortunately forgot his name but the manager there was so incredibly nice! He really made my morning so much better. I was sleepy and was in a bad mood but his genuine smile and great personality made me happy right away. I've worked in retail in the past so I know how hard it can be to be in a good mood all the time. I came back a few days later and once again I was blown away by the level of customer service I experienced! Not only did he treat me with kindness and respect, he was also dressed in a suit and tie both times I stopped in. That really impressed me, and he looked extremely professional! I hardly ever leave reviews unless I have an amazing experience somewhere and on my way out I knew immediately that I had to leave a review on Yelp because this man's hard work deserves to be recognized! I made a mental note of his name in my head both times but now that I've finally gotten around to write the review I can't remember it! Hopefully you guys know who I'm talking about! read more

Okay, it's McDonalds... I know what you're thinking but bare with me! I stop here every so often to grab a coffee in the morning. The guy in the drive thru is always RIDICULOUSLY nice. He seriously puts my day off to a good start! He's always complimenting my hair or nails. He engages in a little banter and always tells me to have a great day. I wish every person I encountered was this nice! read more

Went to McDonald's in Bartlett and was told due to one empty showing up that were closed???- Cooperate is this how your franchise are run?? Bad forum - never going to McDonald's again. read more