I went to Mc Donald's then they made me pull up to a parking spot to get my food so I do because I ordered a lot and I waited for an hour and no surprise I didn't get it. So I went up to the the drive through and said politely I have been waiting for a long time and the employee rudely said that I have to go inside to show my receipt and I politely asked for the manager and they said that too. So I argued that I had groceries in the car and then I pulled up to the parking spot and eventually after another twenty minutes I got my food. I saw many people who got there after me get their food while I was waiting. Got a raw burger. read more

Fast and easy service! We used the ap for curbside pickup and it was brought out within 5 minutes. Customer service was friendly as well! Our food was hot! I will say the McChicken tastes different these days, kind of tough not spongy anymore. Almost like a mix of the McCrispy and McChicken would be the best way to describe it. Not like the frozen patties you buy from Walmart anymore. Hoping it's not lab meat. Anyway, not bad at all! read more

I'm not sure what people are expecting when they go to a McDonald's, but this location is consistently good (by McDonald's standards). I swing by the breakfast more than I should....and the biscuits are always fresh and the service is great. When I went today, the drive thru line was long, but moved fast. I ordered curbside and the worker who brought my food did a great job. It ain't fine dining......it's cheap and fast and good at what it intends to be! read more

Food took 40 minutes and then was cold. Never eating here again and plus I got food poisoning safe to say never ever come here. Fuck you mcdonalds read more

We never got to try the food. After managing the quirky kiosk that only 1/2 worked we placed our order. We couldn't pay for it so had to pay at the register. We stood there for 10 minutes before someone came up to take care of us. We went and sat down. And waited. And waited. And waited. After 20 minutes we decided to leave as during this time car after car after car came and went through the drive through while we sat and got NO food. We go back to the counter. No one comes up. My husband hollers and finally one kid comes, takes my receipt and disappears. Nothing for several more minutes. I finally step behind the counter to get their attention and they freak. Needs less to say we finally got our refund and were able to leave. They need to seriously consider actually serving everyone in the order they arrive and place their order. They won't have to worry about us darkening their door again. read more

This McDonalds was restaffed and is under new management full remodel! Food typical it's a McDonald's what did you expect? Ambiance! New remodel! It's good stuff! Pricey! read more

Line is always long, granted they are decently fast for the long lines. Every time I go my order is wrong. This is the first time I managed to remember to take a picture. I order the 10 piece chicken McNugget meal. Someone there can't count. read more

McDonald's - 7 nuggets. When it is supposed to be 10. - Fast Food Near Me - Bardstown, Kentucky

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Went to this McDonald's today got the girls two happy meals and the line is really long but it went through really quickly and the lady that was waiting on me and our food was very nice just want a better McDonald's and I went to a recommended for sure read more

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Customer service was OK. Not the best but here Kentucky that's probably the best we are getting the food is good the McFlurry is good it's overall have to give it a by five stars read more

McDonald's - a man standing at a counter with cups on it - Fast Food Near Me - Bardstown, Kentucky

This McDonald's is a good one. They stay busy! Considering they're the only McDonald's in Bardstown, they do a wonderful job getting their customers through. Now, with all the different options of ordering, there's a lot more going on than just drive thru orders, and the amount of customers in the lobby. They have online orders, Door Dash, and they even bring it to your car if you park and order through the mobile app. This store rocks! It really does. Honestly the town could use another McDonald's. It's a growing town, with tourists from all over the world. read more

Regardless of the overwhelmingly negative reviews. Upon first going through the drive through, The establishment overall is tidy, clean and eye catching from the outside. Drive through is a decent speed. I don't consider sitting in one spot a huge negative. You are in and out the drive through within 5 mins. If very busy, 7-9. Drive through staff is VERY respectful. Maybe a little funny. Staff overall is very nice, understandable and funny. Inside, always clean, CLEAN TABLES AND CHAIRS. As previously stated, staff is incredibly nice. Also their patience is... I could never.. very quick to fix any midorders or mistakes. Overall a 5 star review. Best nuggets I've had. Food is very fresh. This is the type of McDonald's that gives you 2 extra nuggets in your 10 PC. read more

Placed a $60 order for pickup. Order was missing food we ordered.....had food we didn't order....burgers were over salted....and everything was cold. read more

Busted open my fresh bag of Mickey D's and to my surprise found this little fella sitting in my fries. Shouldn't be surprised that this McDonalds has such a low Yelp rating but this is "Bardstown"... read more

McDonald's - An unidentified Bug. - Fast Food Near Me - Bardstown, Kentucky

Friendly staff Food was good. Asked for Mac sauce but they made it well done. Not my style but was very good. read more

Not one of your better McDs. Extremely slow service. Dining room was too cold to eat without our coats, and with food that was barely warm to begin with the food got cold very quickly. No fountain or tea dispensers in the dining room, so you have to get someone's attention, and you also can't sweeten the tea to you taste since you can't basically only tell them to half cut it. read more

Waited 10+ minutes for a cookie tote. Every time I've ever come here, they've always sent me to the "Reserved Drive-Thru" parking spots and end up taking forever there. Overall, decent food, but very slow. read more

WARNING went to McDonalds #4281 on Dec. 1st, 2023 in Bardstown, Kentucky to pic up a mobile order that I made at 6:24pm. I got 2 Mc.Chickens, 2 Mc.Doubles and. Quarter pounder with cheese. I did pick up at counter because it was raining and didn't want a worker to come out in the rain. Got my food finally at 6:48pm. A 30 min wait is a normal experience at this Mc.Donalds. (Which is Ridiculous )Passed out the food to everyone in the car. Starting eating. My husband said his Quarter Pounder felt funny chewing it. Turned on the dome light to see that his burger was completely raw. He got sick. I have pictures of the burger. Have filed a complete but nothing has been done. Complained to store but just got attitude. Funniest thing is when I went in there were balloons and a banner saying that TOM BURREL the owner of the store had just one an award for great service, blah, blah , blah. How did that even happen. This place is awful. If you don' t believe me ask the people of Bardstown Kentucky. It made me give them a star. They do not even deserve a star. read more

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This is one of the saddest McDonalds that I've ever been to. I stopped in Saturday, April 15th for the last time. As we approached the door the lunatic that was banging on the door, informed us that the dining room was closed because they were short staffed. He went on to explain that they messed up his burger and he refused to wait in the drive-thru line again. So, he threw the open faced burger at the glass... I guess because that usually helps him get his way. Note to fast food consumers all across the land. If it's so important to you that your meal is correct, check the individual item, before you drive away from the window. I always look in the bag and count the items to make sure they are all there. If an item doesn't have my extra pickles (which is always my one special request) once I get to my destination, it's not that big of a deal to me. We were hungry, so we decided to wait it out in the drive thru line. There are two lanes, but for some reason, no one was waiting in the second lane. I wasn't about to start that trend from five+ cars back.... let's face it, there are some crazy people in Bardstown. Once we finally got up to the first window to pay, the young girl working that window was no older than 17. The same goes for the second window, that young guy was nice but very young. If I had to guess, I would say that this location suffers from poor, lack of management. The food... my chicken sandwich and fries were so cold that if I had been dining in, I would've sent them back. This time, I was hungry and wolfed them down without saying a word. Two stars for the super young workers doing their best. read more

They had hot fudge sundaes at night. That fact alone is worth 3 stars and if you've spent any time in NY, you know why this matters. Staff was friendly, bathrooms were clean, no complaints here. read more

The good service comes and goes. My meal is never right, but they did remodel a little. Plus they try their best. read more

McDonald's - Beautiful inside and out. Never change because they tell you to. Be yourself no matter what they say or think about you. - Fast Food Near Me - Bardstown, Kentucky

No amount of renovation will help this place until they have a competent and trained staff that knows what the heck they're doing. I've even so much as sent an email to corporate on this location. I don't think I've ever had a good meal at this place. Today I ordered a Quarter Pounder with Cheese meal and a Cheeseburger Kids meal for my daughter. I got a double quarter pounder. Which isn't bad, I can take the extra patty off right? Wrong. The bun was rock hard, the patties were over cooked and it was impossible to even try and eat. The absolute worst burger I've ever seen. My fries weren't fully cooked either. They were a soggy, salty, sloppy mess. My daughter never got her apple juice with her meal. That was partially my fault for not remembering I ordered it until I got home but this is the second time I've gotten her an apple juice with her meal and never got it. I would have thought that the staff would have been retrained in the time off they had while the whole restaurant was being renovated but I guess not. Let's hope corporate can step in cause as of right now I'm never going back. It's a joke. read more

Agree with previous reviews. There was stuff piled on the counter and seem like all the attention was to the drive in window. The line of cars is always long. Food and service seem to be below par of other McDonalds read more

We waited 10 minutes in the drive through line. After we got our order and left we found that they gave us a Sausage McMuffin instead of an Egg McMuffin. Glad that we were only passing through and won't be coming back to this location. read more

Miss Brooks gave great service so I had to leave a good review! I appreciated her attitude and going above and beyond!

Nasty. Filthy. Incompetent. Order wrong burgers dried out hard buns. Awful in every regard. read more

McDonald's - This is at 1115 am. How do you make it so miserable? - Fast Food Near Me - Bardstown, Kentucky

The worst McDonalds I have been to in a long time. Very disorganized and slow. The parking lot is impossible to maneuver thru if both drive thru lines are backed up. read more

McDonald's - Fast Food Near Me - Bardstown, Kentucky

It ain't that bad folks, food was shit but the shit you expect from McDonald's, no more no less. If you want gormet look somewhere else it's fuckin McDonald's Jesus christ read more

Order coffee and you get black coffee, go to drink bar there's no cream or sugar, go back to counter, wait in line, ask for cream and sugar, stuff must be made of gold, wait staff gives one of each, ask for more. No salt or pepper offered either, wait staff never asks if you need any condiments, all condiments must be under lock and key. Have never seen a fast food restaurant this stingy!! Food was COLD!!! This is the worst McDonald's in the country, corporate should shut it down immediately to salvage their reputation!! read more

Slowest McDonald's I've ever been in Lunch time crowd at the counter, 1 cash register open Employees more concerned with each other than with customers Only good side, the food was typical McDonald's....ok read more

What a actual fucking joke. Sat in the drive-thru for 45 fucking minutes and when they finally decided to give us our bags that were sitting there for 20 fucking minutes they wasnt going to give us our drinks but instead tried to give us 2 milkshakes. We did not get a refund or fresh food. Needless to say I am never going there again or spending my money there read more

New management is doing great turned this place around. Need to work on drive through times a bit but I think that's just common to Bardstown. Five stars well deserved, after promising to never come back here I thought I'd give it another chance after I got a flyer in the mail advertising that they are under new ownership. In my two recent trips here, Food has been fresh and service great. As good as any McDonald's I've been to. Total 360 compared to the old establishment read more

Avoid this McDonald's at all costs. The food is so gross, they've never got my order correct, even down to the drink. My food is always cold and stale! There is a McDonald's in taylorsville and elizabethtown, if you can make it to those towns get it there. Otherwise go to our Wendy's here in bardstown. read more

The "what do you expect, this is mcdonalds" attitude hits home here. This restaurant is vile, even by mcdonalds standards. If visiting, expect to wait 15 minutes for a subpar burger and cold French fries. The service is atrocious, the dining room disgusting and the food is borderline rancid. How this place is still open for business is nothing short of a miracle. The fine citizens of Bardstown should do humanity a favor and put this diseased animal out if it's misery. read more

It's McDonald's, what do you expect. Drive thru was a little slow but the Coke tasted delicious.

I do not know why I even bother. The food was horrible. Brent is extremely rude and supposedly a manager and I have no idea how that happened. My food was cold. I stood inside and waited forever. People came and went and I still waited. There was also a lady waiting for mobile order and her food and drink sat on the counter and he said he would bring it to her when it was done and didn't. When she asked the girl up front to see if her food was ready she pointed to the bag on the counter and said " I think that's it" when she should've checked for her since she's the customer. When the lady asked her to check she acted as though it was bothering her to do so. I witnessed nothing but very lazy and very rude people. These are the people that want a raise yet aren't willing to take pride in their work at all. This particular McDonald's is the absolute worst one that I have ever seen. The manager, Brent, is also the worst manager I have ever seen. Get some new managers Mcdonalds. Yours clearly do not know what they're doing and simply DO NOT CARE!!! DO BETTER!!! THAT LADY DESERVED A REFUND AND SO DO I!!! read more

This has to be the worst McDonald's ever. Service is horrible. I really don't understand why management hasn't came in here and cleaned house. People were more worried about who was texting them than serving the customer. read more

W.A. As I was going thru the drive thru the young boy that waited on me had his pants way too low that his stars boxers were showing, there should be some kind of dress code...PULL YOUR PANTS UP! Plus get my order right if I choose to come back! read more

RUN from this place. Terrible service, Terrible food. There's really nothing good about this McDonald's.

If I could give no stars I would. We've tried this place twice. The first time, our entire order was cold and stale. The bread on our sandwiches were hard, and the order of chicken nuggets we got for our son were rock hard. And forget about hot or fresh French fries. They were inedible. I called and spoke to a manager and they offered to replace the order. We had them replace it a few days later. It took them 30 minutes to assemble the order, and even then it wasn't correct...and they had the original receipt in front of them. The food was fresher than before though, but definitely not great. Tonight, after a long day of running around we decided we were in the mood for McDonald's and wanted to give this location another try. Mistake. Fries cold and stale again, and only filled up half way, and both of our burgers were wrong. Never again! read more

The other reviewers seem to be on to something. I read the reviews first, and thought it was unusual for McDonald's to have one star, but stopped for coffee anyways because I figured McDonald's is McDonalds. Boy was I wrong! Once in the car, the vehicle was filled with an aroma that we could only guess was the coffee (or my brother fighting a stomach ache). This McDonald's had somehow extracted aromas out of coffee grinds I thought not previously possible. Upon tasting this liquid with hesitation, the flavor instantly bombarded my taste buds and spread like an infection. I immediately began scrambling to find anything else to put in my mouth to take out the spreading flavor. The napkin seemed like the only thing within arms reach and offered little comfort vs the coffee. Pretty sure I won't be returning for that unforgiving nectar. read more