I think this place does a great job. I mostly use the app in the restaurant or for the drive-thru. If I have a special request, I will pop in and speak to someone because the app does have some restrictions. The restaurant is always clean, including the ladies bathroom. Whomever runs the restaurant is doing a good job. Keep up the good work! Enjoy! read more

Do not use the mobile app!!! According to the store my order was "stolen" or taken McDonalds corporate and the store claimed uber eats charged me yet my bank shows McDonalds. Well nobody wants to provide a refund or even a sorry!! I'm simply out $46 bucks! Beware the using the app apparently holds nobody accountable when you don't receive your order/ good and service read more

Bad customer service. They didn't include the drink in the happy meal and their attitude was awful.

Um- the food has changed- for a large chain and most likely a franchise- it's important to share this. It's a Tuesday morning at 830am. I'm at work, can't leave to have it corrected. read more

McDonalds - Sadly- the Egg McMuffin is just a Muffin. - Fast Food Near Me - Bakersfield, California

Took our money but didn't provide the items for the order, when we asked for a refund they refused and said that it was our job to make sure we got all our food. extremely poor quality of staff and food. read more

I found fly larvae on my burgerI will never eat here again! Was throwing up all day after this experience I would give this place 0 stars! read more

McDonalds - Fast Food Near Me - Bakersfield, California

Pretty standard McDonalds! Location is a little sketchy but it's not really their fault. It was about 7 am for my visit and pretty slow, I ordered at the kiosk and grabbed a table marker. I guess at some point they called my number and stopped cause I was sitting very close to the counter! Any way by the time I went to check in my food it was cold! How lazy can these employees be! It was supposed to be brought to my table my table marker was in the bag and receipt! Any way how much can you expect from employees making $20 hr! Food was cold probably would have been good but we'll never know! read more

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They'll mess up your order 8/10. At your own risk to order here during busy hours. Can tell management/ parent company is bad.

Just went here about half an hour ago on November 30th. I ordered a hamburger, (emphasis on no cheese, as that would he a cheeseburger). When I got my food I checked it of course. Lo and behold there was cheese. I pointed it out to the drive handout, and as they were taking it back, he said to the other associates "I told you they would notice the cheese". Are you serious? They planned on purposely giving me the wrong food that I paid for. Absolutely unacceptable. Needs a complete overhaul on staff. I have never been to a fast food restaurant that inconsiderate. read more

Rude ass employee he said his name is luis and didn't want to say his position gave me attitude while i needed help with my order and said that it wasn't his problem and that i should learn to use the kiosk better and that he will not waist his time helping a customer out very unprofessional read more

McDonalds - Fast Food Near Me - Bakersfield, California

I went for a meal deal and they forgot my cup and my sauce. When i asked for the sauce the employee "angie" with orange hair looked at me with a stank face and when i said thank u remained silent and continued giving me a nasty look. Overall i felt super disrespected and would honestly never ever return. read more

Best for quick runs, fries, and smoothies. I can enjoy their strawberry smoothies when it's convenient to stop by.

El servicio al cliente es pésimo, te tratan con una actitud despota como si te estuvieran haciendo un favor. He ido muchas veces a esta locación ya que me queda cerca del hogar y siempre es el mismo servicio, lo único que busca el cliente es que lo atiendan bien para poder disfrutar sus alimentos. read more

Mount Vernon more like Mount burning hot shit. Idk why this mcds is so bad, specially though the coke is always flat .. depressing. ‍

Waited 30 minutes for 3 sandwiches, 1 fry & a 10pc nugget. They messed up 2/3 sandwiches ENTIRELY. Gave us only 9 nuggets. We paid for sauce and they didn't give us a single one. & Soda was completely flat. I've never had such a bad experience at a McDonalds before. Definitely won't be returning to this location. read more

Waited so long because I was paying cash and the cashier was so rude about me not using a kiosk.

The employees are so rude the lady didn't even want to do her job if you don't want to work stay home

Good quality, iced latte Loud environment App does NOT Indicate # of items ordered Manager unaware that local store issues refunds for online orders I used their app for the 1st time but, it does NOT indicate the # of items. I accidentally ordered two, iced lattes. There was a discount. So, the total was low. The app stated table service and requires a table # but, the employee called out the order, set it on my table and, promptly left. Someone was carrying orders for curbside delivery. I called her to my table. She wanted me to get out of my seat to go speak with her. She delivered another order. Then came to my table and, informed me that I must call McDonald's. Their cups read "locally owned and operated". Researched online. Local stores issues refunds for online orders. Called store several times with a generic voicemail. Manager allowed a free, iced latte when I came to store. read more

McDonalds - Locally owned and operated but, manager was unaware that refunds, for online orders, are issued by the store, NOT online. - Fast Food Near Me - Bakersfield, California

While placing an order, we missed one item so not even a second later we say sorry can we add one more thing and the girl says no she already "closed" the order. Not sure how an order can be closed so fast and you don't even have the courtesy to quickly add one more item. The fries are old and just seem to be re heated. I would give this mcdonald's 0 stars if I could. This McDonalds customer service is horrible, now I understand the low reviews. This took place 5/1/25 around 11:30 am. read more

horrible food wrong food in order disgusting and stale. how do you mess up a smoothie and fries. hope they all get fired ASAP

This is the 4th cup of orange juice like this. I don't really understand the reason why they can't fill the cups up. Like, who made the decision that if people order orange juice, they're not allowed to get a full cup? Will the employee get their paychecks cut if they were to fill these cups? I just want to know why they refuse to fill the cups. read more

McDonalds - Orange juice half filled - Fast Food Near Me - Bakersfield, California

Why ask what sauce I want then when I get home no sauces where in the bag on a chicken nugget order , large fries where half way filled waste of money then to top it off they want to say thank you have a good day like no , how am I suppose to eat my chicken nuggets with bbq sauce worst McDonalds ever read more

I would give this place a one star because we waited 20 minutes for are order and they forgot are sauces, so we asked them nicely hay, can we get a bbq you forgot it? The lady looked at us and said no you're going have to pay for it. So if you want to know the truth this place sucks the ambiance is horrible and the food is horrible to so if your reading this don't go here go to Chick-fil-A or Taco Bell not here! read more

this morning this McDonald's rushEd me while ordering in the drive thru then got my order wrong I opened every package the outside was only half labeled correct. I went back in to correct the order and they told me no it's right but the lady straight lied because I have the receipt showing not the correct items. read more

Payed for a large ice caramel macchiato and got a medium this is always happing in this location or is this the new large the cup say medium! Coffee was great by the way. read more

McDonalds - Iced Coffee - Fast Food Near Me - Bakersfield, California

What a sorry shit hole. No fish sandwiches on a Friday at lunch time. A new low even for the mistake. read more

This is the worst McDonald's in Bakersfield and it seem like the people who work there always got a attitude the next time y'all put a half of cheese on my fila o fish ima lunch that shit at one of y'all heads fr and check your order they will cheat you out of your hash brown read more

To clarify I'm not trying to hate, I work in fast food and I understand we make mistakes but you guys basically ruined my whole order. first I asked for 2 Oreo Mc flurry , One kitkat Mcflurry, One medium caramel frappe and lastly a mcchicken, the lady even repeated to me my whole order and once I paid I seen that they charged me for 2 kitkat mcflurry, and one Oreo McFlurry and just the caramel frappe. So they didnt even charge for my mcchicken so once I go get my food, and told them they messed up my whole order they told me, I had to get back in the line to order again, like what . And I just didnt want to go back and complain so I left and tell me why the coffee didnt have any cream or caramel. So yall didnt do one thing right. You guys were nice about it and I appreciate that but the rest no. read more

We are super thankful for this McDonald's! It was clean, service was great, and the food was exactly what you'd expect from a McDonald's. We particularly appreciated the Playplace that allowed our kids to stretch their legs! Took off a star for the lack of a changing table in the restroom, but we will stop by again when we are passing through. read more

I ordered a large combo and it is supposed that what determines the difference between the sizes of the combos is the fries and the drink, the fries box was only half full read more

McDonalds - french fries in a red bucket - Fast Food Near Me - Bakersfield, California

This is a review after going to this McDonald's location for years, mostly cause it's the closest one to me. They've always been consistently average with their food, some good highs and some drastic lows. Worst case was when I got food poisoning from this location, genuinely the worst case I've ever had. For me it earns a two just for consistency and for the fact that it's great if you need a quick bite to eat and are hungry. That said, it is noticably not as updated compared to other McDonald's that are, it is smaller than most, and in the end it is still McDonald's food so you're not going to be blown away. read more

Always open your order before you leave (either in drive-through or carry out) because this McDonald's has developed a reputation for not putting everything that you ordered in your bag. It has happened to me more than once, and they don't answer their phone to resolve the problem. read more

They have the worst customer service in the morning the drive-through people are very rude not friendly at all. you need better crew.

If I could give this location zero stars I absolutely would. Went there today with my family and we all purchased some food. We get home and notice that a Big Mac that my sister had ordered had a long brown hair wrapped throughout the inside of the burger. I've never seen anything like this in a fast food establishment ever in my life, there was so much hair on this burger it almost seems intentional. We called the location multiple times and yet no one answers, not after the fifteen times we must've called not a single employee answers. This location has had its highs and lows as far as order accuracy and employee efficiency but this was the final straw. Completely disgusted by this whole experience, we will never be coming back to this location. read more

McDonalds - a burger with lettuce and an egg - Fast Food Near Me - Bakersfield, California

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They gave us the worst ever chicken nuggets. I'm sure the management has nothing to do with it so they should investigate why their staff will sell food that even they would not eat. read more

McDonalds - the receipt for the restaurant - Fast Food Near Me - Bakersfield, California

Service was fast! Ordered my food and got it within 2 minutes. The food was actually better than other Mc Donald's I been to. Nice and crispy cheesy McMuffin and the coffee I would come to this one again! read more

Says closes at 11pm but workers intentionally put cones and wet floor signs in the drive way at 10:30 p.m

The WORST customer service!!!! We were told we can't do separate orders in drive thru which we never had a problem with before. We told the automated system yes we have an app code so we can get a buy one get one deal get to window go to pay and tell them we have a code. They ran our card and said sorry they cannot accept app codes because their system will crash we asked them to cancel the order and the guy completely ignored us laughing with a co worker then we said please cancel the order he said he did and his co worker had to point out that he didn't. We had to give the card back while hearing him laugh and complain we said they need to tell people in line at drive thru about app codes not working and they said they have which is a total lie. It's one thing to be inconvenienced with them not accepting the app but to have a disrespectful attitude is even worse. This place is bullshit it's best to come in the morning when all the older ladies are working the young men working in the evening are brainless and give trash service. read more

Yes, I went to McD's. Yes, I felt worse about myself afterwards. Yes, almost all of my fast-food reviews are three stars as a necessary evil. This particular joint is slightly less desirable than most fast food joints. I don't think I would recommend this joint to family and friends even if they were nearby it... read more

You can innovate, upgrade, update, remodel and improve. But if you hire people who can't read. You get the same problem that existed 30 years ago and appears to still be here today. A wrong order except now it comes with a big receipt in big letters stuck on top of it that says what it should be but it's not. Oh well maybe next time! read more

McDonalds - What's wrong this picture? - Fast Food Near Me - Bakersfield, California