It's probably the weirdest spot for a drive thru. When it's busy, you can only enter through one side as the other becomes gridlock. I mean, it's fast food at the lowest level, but the fastest service. The main thing my kid likes from here are the nuggets. Everything else has subpar taste, but what can you expect from a fast food chain of this level? read more

The drive-through is advertised as being open 24 hours, and the app allowed us to place an order. However, when we arrived to pick it up, it appeared that the store had closed. We waited at the drive-through for approximately five minutes but were not acknowledged. We then proceeded to the window in an attempt to get clarification, but again received no acknowledgment, despite an employee clearly seeing us waiting. Shortly afterward, the drive-through lights were turned off. To be clear, the issue is not necessarily that the location had to close. There may have been circumstances outside of the employees' control, and that would be understandable. The concern is that there was no communication or acknowledgment regarding what was happening, particularly after we had already placed an order through the app. Even a brief explanation or acknowledgment would have made a significant difference. As it stands, the lack of communication and customer service was disappointing. read more

We placed a large takeout order totaling $52.53 on 8/17/2026. When we got home, we discovered that our order was completely wrong. Three orders of fries were missing, one Filet-O-Fish was missing, our Coke was replaced with a Sprite, and our unsweetened iced tea was replaced with sweet tea. The sweet tea was especially upsetting because we have diabetes and cannot drink sweetened beverages. We immediately tried calling the restaurant several times using the phone number printed on our receipt, but no one answered. We had already driven all the way home and shouldn't have been expected to turn around and drive back because of mistakes made by the restaurant. Customers shouldn't have to spend additional time and gas to correct errors that weren't their fault. Mistakes happen, but businesses should take accountability and make things right. The most frustrating part of this experience wasn't just the missing food. It was the complete lack of communication and the inability to reach anyone for help. We paid for food we never received, and our family was left disappointed and frustrated. I believe that it's bad management there.What else can you blame it on? I'm not sure who the manager was on site at the time , but whoever it was needs to be replaced. I mean, how difficult is it when you have an order on your screen?That when you put things in the bag , you go down the list and you check things off to make sure that it's in the back. And clearly looking at the one point five stars that they have here on yelp, there's been many more customers that complain about the same thing. If you look at amazon and the way that they treat customers , that's how they became the number one company in the world. But look at mcdonald's because they're multibillionaires , they don't even care if they lose a few customers. Because if they did , they would have a channel for us to complain and they would make sure to take care of the customers that feel like they got jipped for their money. But when you call customer care , they don't give you a refund , they just documentary everything. When you try to call the store.They don't answer. I tried so many times. Who wants to drive all the way back to the store, for a mistake that they made. read more

McDonalds - This is the receipt as proof. If you're the manager , do you think you could manage to give us a refund. - Burgers Near Me - Bakersfield, California

My family and I were in the parking lot to purchase Happy Meals. It was my daughters birthday, and we hoped to enjoy a family evening. While looking at my phone, I noticed a female employee standing outside our vehicle and looking inside. Because she was on the drivers side, I assumed she needed to speak with us, so I asked my husband to roll down the window. Instead, she asked what my problem was and whether I had something to say to her. I was shocked because I had not spoken to or provoked her. Her confrontational behavior made my family and me uncomfortable. She then returned to the vehicle parked next to ours, where she began mumbling, pointing her phone toward us, and smoking. My 10-year-old daughter even asked what was wrong with the woman. While inside, another employee told me that the employee involved, whom I believe is named Jasmin, had reportedly behaved this way before and said it happens all the time. I cannot verify this, but management should investigate. Shortly afterward, Jasmin approached me inside, stood very close to me, and told me I looked like someone named Bianca. Her demeanor was disrespectful. She made it sound like she was disgusted by me. I am not Bianca, and I should not be treated poorly because I resemble someone else. Jasmine if you read this know that whatever Bianca did to you, you deserve it. read more

Sh!ty @ss service with crappy food, and long waits in drive through. I will no longer be supporting this business. read more

McDonalds - Sorry @ss workers can't even read screen. I asked for no onions and look! And they want more money?! What a joke! - Burgers Near Me - Bakersfield, California

I went through the drive-thru, and the lady at the first window didn't greet me. She immediately asked if I was using the mobile order. I said yes and repeated this four times because I wasn't sure if she was joking or not. I could hear people talking loudly and laughing in the background. Then, she said she couldn't see my order and asked me to refresh it, so I did and gave her the code again. She then rudely replied that my order was placed as an "over the counter" order and that I needed to switch it to "drive-thru," but she would accept it this time. She spoke quickly and didn't even give me a chance to respond. When I got to the first window, she took a long time to come to the window and told me to go to the next window. The last employee was also rude. You really need to train your employees better on how to treat customers. They are paid $20/hr but behaved disrespectfully for no reason. Please improve customer service next time. Location Niles Street Bakersfield read more

Half the tables are closed off. You need a key to use the bathrooms. The soda machine is broken. And there's no water. The bathrooms are not clean and the toilet paper roll broke and fell on the floor. No baby changing table. One of the worst McDonald's I've been to and my standards are already low for fast food restaurants. read more

I was waiting at the speaker for 5 minutes, no greeting, no answer for the whole five minutes. It wasn't until I honked that someone came to the speaker to take my order. Mind you there was a very long line behind me and 1 car in front. Ridiculous service. read more

The competents of the employees worries me, I have to repeat my self most of the time and still get my order wrong.

There's an employee by the name of Sadie C she's mostly on drive thru. I want to commend her she's always fast and good attitude. Keep her in drive thru! It's easy to understand her too. Thank you Sadie C! read more

I asked for my order fresh and they gave me old fries. Service was okay but overall this is a constant experience at this location . read more

McDonalds - Old fries and container was not full - Burgers Near Me - Bakersfield, California

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Could never seem to get anything right. I ordered from this place 3 days straight and never once received my milk shake, the employees here never put napkins in my order, my french fries are always so damn stale and cold everytime they come to my door step. Honestly the worst establishment/fast food restaurant in Bakersfield. Id recommend ordering from a different restaurant due to them being very unreliable. All their food seems to be stale and old even my burgers at times feel/taste odd and disgusting read more

I had ordered 7 spice mc chickens 2 with American cheese and 2 large fries with a large coke. Everything was good till I went home and saw my order wasn't right they gaved me regular mc chickens so I went back and I knocked on door donde drive thru was pretty busy and this 4 eye girl that was at drive thru saw me knocking and she laughed and ignored me. She was with another girl with blue shirt and they both just looked and made me look like I was crazy I just went back to fix order. After I knocked harder and they ended up up talking to a manager manager came outside. She was an African-American lady. She was really rude about my order. She slammed the door right on my face all mad cause I complained about my order not being right I feel like customer service. It's really bad there and the lady has a manager shouldn't even be rude. I feel like that's why they're getting paid for I always go there and they're always messing up orders, but I'll make sure it's my last time I go to that McDonald's I feel like they should have better service and better attitude. read more

6:40am. No one else in the drive thu. I order egg McMuffin with no meat. To confirm I said it again egg McMuffin with no meat. I checked my food before I drove off and what was it?? Bread, cheese, and MEAT! Why can't they read? Why can't they get anything right? Why is this EVERY McDonald's?? Why do they want $15 an hour? They fixed it but think about how many times in 45 yrs I've come to McDonald's for the same exact thing and how many times have they had to remake it? read more

Why is the ice cream machine ALWAYS down? Also, they can't handle taking a simple order! Try driving to the Morning drive location to get your food the way you want. read more

Great service and they're very fast especially for being very busy 24/7. Orders r always correct

I came in today and my hamburger was raw as you can see in the picture could not eat it had to throw it away also had ordered extra sauces and they didn't put them in. They always seem to not get the orders right. read more

McDonalds - a hamburger with cheese and mustard - Burgers Near Me - Bakersfield, California

I don't even know why I keep giving this place a chance. Bad enough they pre make the patties and over dry the meat. I order a cheeseburger and bit into it to find out it was a sausage patty. I swear these employees now days are just careless. read more

customer service is terrible , asked employee if they can open the bathroom and told me to ask another worker , ask someone else and they proceed to yell , a customer walked in speaking Spanish and she proceeded to yell like if it was going to solve the issue read more

If i could get 0 i would they cancelled my order after i drove 7 miles to get the food . Was ordered before breakfast ended bunch of scammers. read more

So. I went to this McDonald's. I was waiting in drive through. No one answered, I went to the 1st window, the girl ignored me, and I went to the 2nd window. The window opens I explained to her I tried to place my order but no one was at the drive through and the 1st window the girl ignored me. I asked her if she could take my ordered. She said no. I need to drive around or go in side. I asked for the manger. The manager took my order. The girl didn't have to have attitude. These people throw customer service out the window. Do not work in customer service if you do not like people! read more

I don't know if I'm just unfortunate with this place, but every time I come there's something wrong. Them not having certain drinks a couple days in a row. Which as a previos McDonald's worker, we never had issues like this for this long. I ordered two hot n spicy McChickens no Mayo add Mac sauce add cheese and pickles; I got one of them with both Mayo and Mac sauce, no lettuce at all. And the other one I got only Mayo. It wasn't my fault or the drive thru workers fault because they had stickers with my exact directions. Sad to see things like this. It was pretty empty, so they had time to make things right. They still messed up. read more

Customer service is key to keep the customer coming back. Drive thru worker was really nice as well as the young man that's at the second window handing you the food. UNFORTUNATELY the whole thing was ruined by the young lady that was bringing out the food tonight. She had to come out in 3 separate occasions because she didn't have to order correct and because she kept forgetting an item. I'm usually not a Karen but this was beyond rude. She refunded us our caramel Frappe stating that she "DIDNT HAVE ANY FOR US!" So I took the money. Went back to the drive thru and ordered a frappe AGAIN. This time she was nowhere to be seen and I was able to get my drink. It sucks that one negative person can make a customer not want to come back to an establishment that usually has great service. People like that should stay away from a job that requires customer service. read more

McDonalds - a receipt and a cup of coffee - Burgers Near Me - Bakersfield, California

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If you order from this location on Uber eats, please be prepared to wait over 1 hour. The food was really cold and when I talk to the manager he was really rude. read more

I don't live far from this fast food chain, maybe 5 minutes away so it's probably why I never go to any other one but I will. The staff is partially friendly, however they get my order wrong each time and I have to go in each time. I've had to go thru the drive thru 2-3s before they finally got it right. The latest error was again as always through drive through, they gave me the wrong order so I went inside and let them know it wrong and they prepared my order again and once again it was wrong when i got to my car, my mistake for not checking inside. I went back and told them it wrong and the manager seemed very apologetic and prepared it again but they still forgot 2 things, good thing I checked inside. So this was a total of 3 times in one visit. I feel like this place could use NEW MANAGEMENT or train them better and customer service train their employees to know what they're doing. read more

the short chubby lady in the front was very disrespectful I had ordered two sausage egg McMuffins and another two with just sausage and I had repeated myself and corrected her when she said the order wrong, I had told what the order was, and the young lady that I've seen working there for almost a year had corrected her to, and she was very disrespectful, turned around, rolled her eyes and gave me a dirty look read more

I ordered the BTS meal from here today but I didn't get what I wanted. Fries, half-filled,sauces were open! Didn't give me ranch but charged me 1$ for 2 ranches. Never coming back here ever again read more

This McDonald's is the closest place for me to go eat when I'm working, I go on the drive thru pretty often & get the 10 piece nugget meal, they used to be always fresh or nicely cooked but several times lately the nuggets looked all old & gross like they been sitting there for days, they look & taste nasty. Some days they're worse than others & it sucks because sometimes I don't see my order till I drive back to work to eat. I just want to know who in the hell serves this nasty nuggets so I can make them eat every single one of them, I'll buy them the whole nasty meal myself. read more

McDonalds - a box of fried food - Burgers Near Me - Bakersfield, California

This McDonald's is by far the worst you could ever go to try avoiding this place as much as you can. Every single time I go they mess my order up in some type of way today I went twice because my order was messed up they offer to give a free hash brown keep ya damn hash brown! read more

I just came from there and I gotta say I'm very upset about my visit, first the drive thru attendant was yawing and seemed bored and not motivated, seconded when I was handed my food I had an item missing so I had to go back and went inside to get my food(the manager was very nice) third and last I was In my home to only find out the micchicken I bought my father had mayo when I clearly said no mayo and my fries that came with my combo half full so I believe this will be my last visit to this location read more

No focus at all on guest service, takes forever to place an order while being there 3 diffrent customer complaints. I received my food and it was incomplete smh....not good never again, I remember when McDonald's was great read more

This is the worst mcdonald's in bakersfield, make the drive to literally any other mcdonald's in bakersfield. the workers are rude, I use to work at this location and they have roaches and they do not wash their hands when handling food. When I go, they always get the order wrong and the food is cold and stale. They suck!!! don't waste your time. read more

I always go to this location and sometimes the customer service isnt the best but there's a lady named Gloria that's always working the first window and she's so friendly when I'm ordering my food and paying. You rock Gloria! read more

So this place it's always have customers it's always busy but it's not a good thing. For the most part so once a week I take 4 teenagers to eat there (drive throu ) we spend about 60$ or so but never get the order right. (My meal ) I ask NO cheese it's not hard can't blame the worker. There on auto pilots . Next time my order is wrong I'll turn everything back and get my $ back Hope they fix this problem I'm sure they won't so I rather get my money back do I recommend it yes but I do recommend they get your order wrong get your money back go to jackNBox Taco Bell. Or BK or carls junior Lego same thing for them they get to Ottawa get your money back well they're happy with it they just sold me on but you're at home upset because They didnt make what you ask for get your money back just don't eat nothing check it first and don't be a A-hole a With the attitude to the employees like I said they're in auto pilot $15 an hour minimum wage just go Kindly and ask I ordered such and such and the order is wrong the only way to catch the attention in the proper way without no violence just ask for your money they're gonna want to correct it just say no I want my money back 99% of the time they will do it. Pls don't be a KAREN OK LOL 98% of the time I never give Bad reviews I feel bad at times but the reality is I'm paying for a service exactly what I want I know things happen for a reason but it is what it is read more

Every time we come here the customer service is really bad. The person taking orders was texting and had us waiting till he was done.

This girl named Brittany that was in the drive thru was so negative she dropped my cup while handing it to me . You can clearly see she was having a bad day why even come to work then ? read more

Absolute worst place, employees are rude and management is even worse! I placed a mobile order, didn't have to wait too long for my food (about 7-8 minutes), the employee literally tossed my food onto the counter and walked away as she yelled my number, I waited 2-3 minutes for my drinks and finally got one employees attention after saying "excuse me" to every other employee including a manager and this employee who responded asked what I had, I told her and after repeating it 3 other times to 3 different employees I finally got my drinks, it took approximately 20 minutes from when I walked in and walked out of this hole of a restaurant read more

They dropped my hamburger, it fell apart, and they threw it together again and angrily gave it to me. I asked for mustard and they disappeared for 2 minutes and returned with a container. (what happened to mustard packages?) I had to ask for napkins because of course they forgot them. Then, when I opened my burger I saw that it had been dropped. Not only should you not go there, they should be sued and the manager and all staff fired. I cannot WAIT until McDonald's are automated and every employee replaced with a cheerful and efficient robot. read more

If I could put zero stars I would! This place really missed half my meal. I had order 3 number 1's and 2 Mcchickens and was missing 3 BIG MACS ??? How do you miss half the meal? Why don't the workers check? I just wasted money which is so stupid. I understand you try to be quick through drive thru but don't rip people off!!! I will never come back. Thanks for the service. Never recommending read more

Every time I go here there's always something wrong w/ my order & trust me I hardly ever go here I didn't even have a yelp I specifically made a yelp account to complain about this specific restaurant it's ridiculous how I have to go home and go all the way back to the restaurant and complain worst McDonald's ever. Last time I go to that McDonald's. read more