I ordered a plain biscuit, just a biscuit. The total was $2.83. I said to the clerk....wow, that's a big price for a biscuit. He smiled and agreed. I said, how much with a piece of meat? He said, it's $1.99 for a sausage biscuit. OK, I'll take a sausage biscuit, keep the meat. he laughed. Well, I got charged the $2.83, no meat biscuit. crazy huh?!? No butter, no jelly. just a plain biscuit for $2.82 totALLY overpriced read more

Best restaurant ever I really like it. Food, service. ambience. It's so good let's go. It's the yummiest restaurant in America I really love it. Well I don't know how I'm doing the review I just went to my map app. it is currently 4:25 Saturday, May 2. read more

McDonald's - Fast Food Near Me - Antioch, Illinois

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Food is good. I had their fries lol. Service is good but always busy & long line through drive thru. Ambiance. I haven't been inside. Always used app. read more

McDonald's - Fast Food Near Me - Antioch, Illinois

Accept your mistakes and make it right for your customers. We live across town and stopped here after school on the way to practice. Order BN82 -- both 4-piece chicken nuggets were missing from the order. I called to explain the issue, and at first the employee insisted I received everything I ordered. After I clarified, she said, "You can come today or tomorrow." I explained that a similar issue happened recently with a McGriddle, and when I came back the next day, no one had any record of it. At this point, she just hung up on me. I'm a frequent customer at this location, but when there's a mistake, the way it's handled is disappointing. Mistakes happen -- that's understandable -- but how they're corrected is what really matters. Please train your team to listen and resolve concerns respectfully. read more

Forgot to put the burger patty on my Big Mac, but put everything I didn't want on it. Who wants a burger with no burger?????? read more

McDonald's - Fast Food Near Me - Antioch, Illinois

This location used to be the worst and I would only go out of convenience but the last few visits have been good. The fries and nuggets have been fresh and orders have been correct. Hope this continues to be a trend. read more

The worker spilt on us but The water was good tho. The restaurant was clean and filled with happy people. They also didn't care we brought a scooter in the place. I think the spill made the review go down a little tho read more

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Just used the McDonalds app for the first time. Went through the drive-thru as directed and I still had to wait. Got home with two dry burgers the looked to be just thrown together. Sorry I guess I should not expect quality from McDonalds read more

McDonald's - Fast Food Near Me - Antioch, Illinois

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My girl ordered 10 chicken nuggets and you ers only gave her 9. do better bruh. She was so upset when she opened the damn box and saw 9 chicken nuggets, expecting 10. She's in therapy right now for your lazy service. Hope you're happy. read more

This is more for the corporation, but since this is the location at which I ate this, my last McD's meal - this is where I'm placing my comment. The service - as I've stated above - is pretty decent for a fast-food joint. The food - for good or bad, is of course what keeps me coming back. But no more. I just spent more than $10 on a nugget meal. When I heard the price, I should've laid rubber getting out of there, but I didn't. At least I got an extra nugget today; maybe they knew something. -- This is fast food; it is NOT made with the finest ingredients on earth, nor is it served with 5-star service. Inflation is going down; WHY are McD's prices going UP? This is at least the SIXTH price increase this year alone. Sorry; even though I make a decent buck, I am NOT wasting any more of them than I need to at a fast-food joint, no matter HOW much I like the food. McDonald's.... you lost a 44-year-plus customer today. Hope your profits were worth it. read more

Horrible service gave me wrong order twice just to still give me a McMuffin instead of the mcgriddle gave me 2 hash browns I asked for 4! THIS PLACE SUCKS read more

Ice cream machine is never working even at lunch time. Employees are rude. Food took forever.

The price that you advertise on the board at the drive-through should match what I am charged when I get to the pay window. Clearly the picture attached shows soft drinks $1.00 However checking my receipt for a large soft drink I was charged $1.59 If you're going to raise the price change the price on the menu board first I recommend going down the road with the price of a large soft drink is advertised $1.00 and you are charged a $1.00. read more

McDonald's - Drive-through window menu clearly show soft drinks $1.00. However I was charged $1.59 for a large - Fast Food Near Me - Antioch, Illinois

Can't get orders right, bad service. Can't figure out mobile app orders. And refuse your order via the mobile app, even with a verification from your bank that you paid. Horrible, horrible service. And you know the kicker.... after all the bad reviews the franchise owners do nothing. Will never return. They are horrible unfriendly employees who very obviously do not give a damn. read more

Cleanest mcdonalds we've been to in a very long time. Fast and friendly service! Food was great and fresh

I got my butt kicked at work today... my boyfriend and I decided why not get some McDonald's. I'll tell you why not, they didn't give me my buffalo sauce for my nuggets.... I cried actual tears because all I wanted was some nugs & buffalo sauce, & asked for an unsweetened tea but got sweetened. Terrible night this has just become. Will be coming back though because what other choice do I have read more

I just don't get why in the world the dining room is still closed. They spent all that time and money on the reno pre rona, you would think they'd want it open for business. The drive thru is always wrapped around the building and slow as hell. From the time I pulled intonthe drive thru, start to finish almost 19 minutes. This franchise owner must be one fry short of a happy meal themselves. read more

McDonald's - Its always like this - Fast Food Near Me - Antioch, Illinois

This McDonald's has no consistency with their hours it's really sad because sometimes people get off work late and they want food and that's all that's available and today I went and they were close at 10:50 they're supposed to be open 24 hours that is their hours I understand but Sundays are usually close at midnight but 10:45 just seems really strange to me I'm not sure what's going on if the staff is just not about staying open late but you should not be allowed to close early sorry that's part of working a corporate business you have to stay open until the hours of operation say and that's just etiquette anyway said I always see weird hours otherwise staff is usually friendly and the food is good read more

I would like to give them zero stars but I am sure the someone there is good. The past 4 times, that's right 4 times they have either forgotten something or double charged (thankfully credit card company caught it). For $15 an hour you should be able to read a screen and compare to what's in the bag. Not at this place. I will never go there again. They have no clue what they are doing. read more

Given wrong change at drive up window( $20 ), told to sit in the waiting spot for 20 minutes (without any change back still). At which point I went into store and demanded I get my change back, and when the lady came back with the change, no receipt, and no food, I asked for a refund, as it has already been 25 minutes. It's 4 items not rocket science. Bad management all around. Sorry not sorry but you need to step your game up unless you all want to be replaced by robots with McDonald's 10-year plan. Save your money read more

Didn't get my order right. Missing some items in the bag. When I told them I'm missing some item I was told I did not order it. I told them what I ordered and they keep insisting no. I repeated again but they keep insisting no. How many times I have to repeat myself? Then finally she (the one who took my order) handed me the item and said "here! Go! Have a nice day!" Very rude! Bad customer service! I told her "Don't rush me! You're the one who didn't get my order right so J have to double check! I can't believe it! And she's the one who got angry at me for holding up the line? Reading on the reviews seems like it's a constant problem on this location. Management has to do something about this customer service. read more

Pretty basic experience of McDonald's. Staff was nice and the inside is nice and clean

A friend Ate here had hash browns and egg Mc muffin didn't taste right only ate half was sick all night. When she spoke to manager he could care less and said it couldn't be their food. Didn't even care. DONT Eat here!!!! read more

This is one of the worst McDonald's for service. It is a miracle if they get our order right. Today, they lost our order. My husband was standing there waiting and they finally asked if they could help him. They completed the order, but never apologized for their mistake. There are a couple good workers, but the manager that was there this morning really blew it. read more

Ok. 3rd time in a row earns a Yelp review. This location has a serious problem giving me fresh French fries. Heck... I'd settle for slightly warm. The fries have been either cold, or old enough that they are grainy. I'm thinking they make a ton for their rushes and wind up with too many left over? Like best case of the last three visits they've been luke warm (but still grainy and less than fresh). Possibly just sitting under a heat lamp for a long time. The service is average to slightly below average but I'm less bothered by that than having inedible fries. If it wasn't for it being super close to my boyfriend's house I wouldn't keep going here. read more

What is going on with this McDonalds? It's as though the concept of a drive-thru is brand new to them. I pulled into the right-hand drive-thru lane because there was already a car in the left lane. As I waited, three additional cars pulled into the left lane and ordered. Then, the voice in the speaker said, "I'll be right with you" and took the order from the left lane. What the heck? I'm a patient person, but I found myself irritated by the lack of a process to ensure first-come, first-served ordering. I attributed my irritation to a lack of caffeine and carried on. I finally ordered an Egg McMuffin, a plain cheeseburger, and a Diet Coke. The woman taking the order said that the Egg McMuffins were on sale and asked if I wanted two. She talked me into it... I'd bring the extra one home to my dog and gain an edge in the ongoing battle with my husband to be the dog's favorite person. After sitting in the drive-thru line for 15 minutes, I confirmed at the payment window that the order contained a plain cheeseburger. "Oops," the window girl said, and then promised to correct it. At the pick-up window, I again confirmed that the cheeseburger was plain. Oops again! The woman at the window disappeared to get a plain cheeseburger, handed me the bag, and then disappeared again. Meanwhile, I waited to remind her that the Diet Coke at the window was also mine. When I got home, the bag contained an "unplain" cheeseburger, a McChicken sandwich, and a single Egg McMuffin. In the interest of fairness, my dog had no complaints about receiving a McChicken sandwich instead of an Egg McMuffin. But geez, what a poorly managed "fast" food restaurant. Lake Villa McDonalds: it's you and me next Saturday. read more

After years of generally sub-standard service, I'm finally getting around to writing this after this morning's incident (a little after 6am local time). I'm not just an angry and disappointed customer, I'm a former McD employee (different store, different state, different decade) who was actually proud of my job and how well I did it. I worked all shifts and positions in the store over six years, including as a shift manager. Back to this morning: the young woman working drive-thru came on the speaker with a monotone "Can I help you?" No greeting, no intonation in her voice of being pleased to help someone. When I finally got to the window (slow, slow service as others have indicated), she gave me the total in a monotone voice. No smile. Just stuck out her hand. I handed her my exact change, and, unsuprisingly, didn't receive a "Thank you." Rather, it was as if I was inconveniencing her. (Oh, while waiting to get to the window, I noticed her drinking her own coffee at the register... this was a BIG NO-NO and a health code violation when I worked. Maybe it is, maybe it isn't these days, but your server shouldn't be eating/drinking at the same time they're working with customers, IMO.) So I pull ahead to the next window - at least the woman working there smiled as she handed me my order (although they forgot the receipt - another no-no). I called the manager to let her know what had happened on this visit, and she promised to speak to the first employee. Whether that happens... I can only guess. A few weeks ago, on a busy Saturday morning, I chose to come inside to order instead of waiting in the backed-up double drive-thru lines. After noticing people were waiting quite a while for food after placing their orders, I mentioned to the shift manager, "Just wanted to let you know that you have a huge backup in drive-thru also, and you might want to make sure they drop (cook) more food." The manager snipped something at me, can't remember exactly, but it was more of an attitude of, "Whatever, I don't need your input." Okaaayyy... just trying to help. After waiting over 5 minutes for my breakfast sandwich, I was finally able to leave. I saw vehicles in the DT line that were there when I went in, so they were just as slow. People always give working fast-food a bad rap. Honestly, people, it is one of the BEST jobs a high-schooler can have. TRAINED PROPERLY, it teaches you customer service. It teaches you how to deal with difficult people. It teaches you efficiency. You learn money-handling skills (how to count back properly, etc.) A job is what you make of it, and I try to impress this on my children. Go into a job with a lousy attitude, and the job is lousy. Go into a job with a great attitude, and you can have a lot of fun even if the work isn't that great. Entry-level, minimum wage jobs are meant to be a stepping stone, not a career. Take advantage of the opportunity you have while working here - learn those skills, become a great provider of customer service, and you will go far in life when you take those valuable skills on to the next job, and the next one after that. Part of the problem at this store has always been management - I've been brushed off and been rude to by management, and that carries over to the employees. I think Training, of both management and employees, is a big issue. Another issue with this store is it's location/setup. It simply isn't set up to handle the volume of traffic it receives, which contributes to many of the issues. They made some improvements with the recent remodel, but overall it still is just plain awkward. The interior layout is odd, and I can only imagine trying to work the DT delivery window with that wierd configuration with the coffee/latte station setup. Will I stop here again? Likely, if there's no line in DT. But it certainly isn't my first choice of fast-food in Antioch these days, and if there are more than 3 cars in DT, I skip it completely. read more

Having to wait for 30 minutes in line is ridiculous. I know you guys can do better. Thank you

The slowest McDonald's ever. Honestly it's like waiting for paint to dry, it is so painful waiting here. Their double drive thru is a great idea but they cannot come close to handle the customer traffic. If you are in line for a drink or a burger, you are better off going across the street to Burger King or Taco Bell. Hell, you are better off going to KFC. Coronel Sanders is dead and he can work faster than these people. It's an absolute joke. I recommend you stay clear of this place. read more

McDonald's - It's been 16 minutes and we are still third in line.. - Fast Food Near Me - Antioch, Illinois

I used to work at this McDonalds, but when it was at its old location across from the post office. Yes, I know I'm old, let's move on. There are many reasons not to like this place, some of which I'll state here. First of all, they are decidedly anti-youth. This of course, doesn't stop teenagers and pre-teens from hanging out in and around the restaurant, so the vibe can be pretty ugly. Next up, the management was (and possibly still is) awful. I remember one faithful evening, I had to clean up a bunch of broken eggs that were frozen to the bottom of the walk-in freezer. I later learned that they were there, because there was a brief egg fight between managers. They also hated the fact that my father had custody of my brother and I every other weekend. And let's end things on the note that McDonald's food sucks. Bring back the Hardee's that used to be on this site. read more

The WORST customer service today -- from the manager on duty -- 6/22 at 10:00 a.m. My co-worker went to pick up my MOBILE order, but did not have my phone -- so I had to LEAVE WORK and go pick up my order -- did I get it when I got there? NO. The manager mumbled at me that I was being rude -- 3 other customers apologized to me for how rude SHE was, and one asked me to go online and review -- so here I am. RUDE. read more

First of all, I truly hate McDonalds but I have kids so let's face it, sometimes I end up there. I have NEVER been through their drive rough in less than 7 minutes. I mean not once in three years. It is the SLOWEST. A family member often gives my kids the coupon books they sell for Easter and Halloween, which are not accepted at this location. Even if people like McDonalds, I would never recommend this location. read more

Worst experience I've ever had. I did mobile ordering to be told I have to pay at the window first then not when I already paid on the app. Then told a menu item that's all day and paid for isn't all day. Your employees tried to hand me someone else's order first. Parts of my order forgotten and then when handed them they were dropped on the floor and I was given no apology and told " you want that". Your store has ZERO customer service and no one was friendly what so ever. The iced coffees I ordered tasted more like water and no flavor. I would give you ZERO stars if the option was there. read more

I have been to this McDonald's a lot, being that I have been living in Antioch for about 14 years. This morning I was there between 7 and 7:30am. The drive-through with mega long so I went inside. I was the only one in there waiting to be helped, there were three other guys waiting for their food. I waited and waited, and was never created, nor asked if I can wait a moment or anything. During the time I was there, I watch the manager yell at one of the employees. She was an older lady, she has taken my order in the past, and has messed it up in the past. I also witnessed that same older lady, cough all over her hands and grab a cup around the rim to fill it with a drink. After standing there for about eight minutes, still not being addressed, I watched her cough even harder on her hands and grab another cup. At that point I walked out and went across the street to Burger King. I don't think that I can go to this McDonalds again. I meant to tap one star, but it won't let me take one off. read more

They are not open 24 hours everyday went there today and it was closed super disappointed wanted food and couldn't get it

If I could give this location zero stars, I would without question. The service at this location is horrific. When I order 2 sausage mcmuffins with egg and 1 without, that doesnt mean I order 2 sandwiches, it means 3 sandwiches. They couldn't comprehend it. Many times have I gone to this location (simply out of commuting convenience) and every-time I say I'm never coming back I end up doing so, and getting frustrated as a result everytime. The staff does not listen to orders and there are times when waiting for a diet coke takes far too long. Poorly managed, irritated and will take my business elsewhere. read more

Consistently the slowest McDonalds drive-through I've ever been to and I travel for a living and have been to McDonalds all over the country. The line is always huge and the last 4 times I've been here I've been asked to pull over in the parking lot and wait for someone to bring out my meal. A sausage McMuffin with hash browns. They have to ask me to pull over and wait for one of their simplest breakfast sandwiches. FOUR times in a row! I hope the manager can get this under control because I come to McDonalds for speed not good food. If they can't do that then I'll go somewhere else. Update 6/01/2014: The drive through appears to have gotten better. I have not been asked to pull over in quite some time. read more

Leave your coupons at home, they are useless here. You will NOT find $1 cones at this location and I still can't find a coupon that they take. My girls received the trick or treating coupons for free ice cream, don't take those either. On a positive note, their staff is always friendly and their playroom is always clean. read more

When into the location today with my grandson to eat before I took him to school it was approximately 1115 when we arrived After we ordered we proceeded into the children's area where both doors leading in and out of play area to tables in the kid areas was covered with a broom dustpan mop and mop bucket and sign... I took a picture. When I showed it to the manager she kind of shook her head now it's 10 minutes to 12 the stuff should definitely not be in the way during lunch when there's a perfectly good corner it could have been in instead of the doorway. Then the employee when I got back from showing the manager she was arguing with another lady that was in there telling her she shouldn't leave or stuff like that out with kids I agreed with that person and told her she should have it in the corner or one take 1 item out at a time. That there are kids here and they shouldn't be around that stuff she proceeded to argue with me saying this is my job.. I don't think it's your job at 11 50 is what I said. She definitely should not be arguing with the customers though especially when we were only worried about the kids read more

I've made many reviews for this place and they just don't seem to post them for some reason. This is by far the worst McDonald's I have ever been to. I have worked in antioch for 3 years and come here every time I am in a hurry. Every single time I order it is wrong, literally every order I have ever gotten from there is messed up, extremely rude people as well, they do not care about your order and half ass it Everytime read more