I go to this McDonald's today and I order an unsweetened tea with just a little bit of sweet tea, and 2 burgers. Well the guy enters it as half and half unsweetened tea. I tell him not half and half just a little bit of sweet like a splash or two so he changes it to special request. So after I pay I go to the next window and the girl is wearing a heavy lipstick and doesn't smile doesn't say a word and just hands me the iced tea. I ask her, "is it unsweetened with just a little bit of sweet" and she nods her head yes, then hands me my burgers and only one napkin. I taste the tea and there is no sweet at all so she takes my cup and remakes it. After she hands it to me I I'm drive away and noticed she poured all the ice out and gave me like half sweet this time. I'm not happy I need ice driving in this heat today and I have to watch my sugar, so I park my car and go inside to get some ice and fix it. I tell the manager in the white shirt that the girl didn't give me any ice in my iced tea and she's rude didn't even greet me or say you're welcome. So he handed me a cup to go get ice and said maybe they wrote it as no ice. That's ridiculous why would I say that. It's on the ticket unsweetened special request. Then after I fixed my iced tea and got some ice, I saw the manager standing by the registers again and I also mentioned that "the girl was not nice and only gave me one napkin what's wrong with her" I said. He didn't say a word just has a stare with his mouth half open. There was a very tall black worker a man who heard me tell him about the napkins and he turns around and grabs a bunch of napkins from behind him on a rack and hands them to me, I told him thank you that's very nice of you. He went out of his way to help me. I don't understand this place sometimes everything is ok, sometimes not! The girl at the pick up window should at least smile if she's not going to greet you or be friendly. What's all that heavy dark pink lipstick for if shes not even going to smile. She had a bored mad look. I always learned not to wear heavy makeup and to cover your hair when working in the food industry. Maybe I'm old fashioned but they can at least be polite and smile!!! read more

McDonald's - No ice in my iced tea! - Burgers Near Me - Anna, Texas

7 minutes past and you're "out of breakfast" is crazy. Way to be for a double line full of customers.

Where to start... this is such a bad spot. I just got done telling someone on yelp to make their burgers at home, but wow, I tried going to this McDonald's and get why the reviews are so bad for this location. The burger tasted old and disgusting. I gave some to my girl and she agreed it definitely is not up to standard. The guy that took my order gave me a flat fountain drink! I ordered a sprite and found out he gave me the scraps, it didn't taste right at all. Definitely not a good atmosphere and just overall never going back again. If I want a quick burger I will just make it at home. read more

McDonald's - Burgers Near Me - Anna, Texas

Been using delivery, but today McDonald's failed to pack one item in my order. So, while my food was getting cold, I had to drive to the restaurant and order for my grandson. I think I'm done with this place read more

Been to this location a few times during "busy" hours and they park all the cars from the drive thru in the parking pick up spots which I would not mind however they have no organization on whose order is for which number. The workers go to each car and hand them the food and then the person after touching inside the back hands it to the employees who then go to the next car and repeat until they find who's food it is! So not only is your food getting cold but multiple people are putting their hands on your food!! Disgusting McDonald's! Figure out a system or have people wait in line! read more

I never post about McDonald's... ever, but this location is different. I find the staff friendly and welcoming. The restaurant doesn't charge for extra sauce which makes me crazy at almost every other McDonald's around the country. The food always comes out fresh. Keep it up! Much appreciated read more

My husband and I don't usually eat out but, every so often we will. I DO NOT recommend this establishment. Horrible customer service, old food. This morning at drive thru we had to repeat our order 3 times and they still got it wrong. Went back received or food and as we are eating at home my husband found what looked like drywall. He spit out his food and I wasn't able to get a photo of the white object . This building either needs new management and staff or it needs to be shut down ASAP by Health Department. How they are passing their audits with OCEA or ECOLAB is beyond me. We've also had horrible experience at the new Popeyes as well. With the staff not knowing a word of English and giving the wrong order over and over. I recommend just making your own food and growing your own veggies. read more

Very stingy with their drink carriers, even with four large drinks. And any reason at all to send you to a parking spot to wait forever even when there's nobody in drive-through. And don't even get me started on order accuracy. I absolutely hate that this is the closest McDonald's to my location. read more

Went through drive through with mobile order, they forgot my happy meal, the milk, my large fries had about as many fries as the happy meal one, my sweet tea wasn't sweet, my food wasn't near fresh other than the nuggets, and the vibes were just off. Just do better next time read more

Went in there to get a coffee, an apple pie and a strawberry milkshake, ordered on the Kiosk as no one at the counter. Got the coffee and the pie, and then the guy told me "On the milkshake, we're cleaning the machine. Would you like a Frappe instead?" Told him no, he then said "sorry" and walked away. And as usual in this digital age of zero counter service, nobody to ask about a refund. Gave up and left. Guess I need to go elsewhere for McD, except O'Reilly owns all the ones nearby. I shouldn't miss it, I guess. read more

The food is TERRIBLE greasy hamburgers too much ketchup and Alan the Manager is rude. I ordered the filet fish sandwich but it was a little undone and slightly pink. It needed to be cooked a little longer. I have been getting these for years and know how good they are when they are cooked just right. This is the second time this has happened to me at this Mcdonalds and I really cant stand the taste of it raw and soft. So they made me another one which was totally the same. I guess they thought i wasn't going to notice. When I complained and told them it still wasn't done right the older male Mexican manager, Alan, the manager came out this time and said the fish is frozen and precooked if we cook it any longer it will be darker. I said its fine as long as its flaky and not partially raw. So I waited a longer time this time and i was thinking they are cooking it too long. I was right they brought me out a fish sandwich with the filet like a dried up cracker and dried up dark brown inside. I think the manager did this on purpose. I did not accept it and the manager game me my money back. The young black kid at the register was the only nice worker here. Also their iced tea tasted bad like medicine or the pot was not cleaned prior to making it. This place is a joke and the manager purposely gave me a bad sandwich or thought he could show me that the sandwich could not be cooked any better. All he had to do was make a slight change but he didn't want to do it and didn't let me take a picture of the trash he served me. He quickly threw it away it away. I think he just stuck the same sandwich back in the 3rd time. I left with no food and a bad iced tea. Rude place and manager. I don't recommend this place. read more

This location has an operational problem. I placed a dine in order at 9:50am, waited, waited, and waited some more. The order was finally delivered at 10:29. This location will "sell"/deliver the order in their system EARLY, then deliver the food late, or forget about you all together. They are primarily kiosk-driven, which means no one cares about you. There's one person to address customers in the store - and they are too busy working curbside and drive thru. If you're in a hurry, don't come to this location. Management needs to hire someone to address customer concerns at the store. They need to hire someone to answer the phone. Even on a bad day, McDonalds still makes money. But I'm going to turn this location into an Arby's, or a Wendy's, or somewhere else where the customer is taken care of. Because this is bullshit. read more

The place was a childhood dream I guess. The people acted like a bunch of silly gooses, the people meaning the children. I don't love mickey deez but i did get a small fry. It was not as good a a mcflury but it did give me pleasure. The end Ps gottem read more

This has to be by far one of the most terrible business ran! I put in a pick up order and was told when I got there it's not ready yet! I waited 30 mins outside and finally walked in to ask about it. When I walked in the place not one employee greeted me and people were to busy playing on their phones! My food was and the fries were old too. It's pretty sad when this place has been maybe 4 years and is turning into trash! I think they should close this Mickey Mouse location asap! read more

Came here for the first time tonight and it will be the last. Ordered a chicken sandwich, and a 20 piece nugget meal. Didn't give us our drinks and gave us someone else's meal. We asked three times for our honey mustard. It took them three times to get it right! Why is the fast food chain declining soooo bad right now?? No one ever wants to go the extra mile to make sure that meals are correct and going to the right person read more

Worst McDonalds ever. Ifs not the attitude/ crappy customer service from the staff then its waiting 30-40mins for fries and a soda.

Literally ordered a basket of fries and had to pull up to curbside! Wth, I ordered French fries( something that they should have made at all times). Waited 10 minutes at curbside before walking in. The girl was like oh yeah we had to drop new fries...sorry.Had I not walked in, I would still be waiting at curbside for french fries!!!!! read more

Terrible Service & they got my order wrong three times! i'm glad i went in to check my order partially still to find out it's tomatoes on my mcchicken read more

McDonald's - a hand holding a half eaten sandwich - Burgers Near Me - Anna, Texas

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This is the third time I've gone to this business and had my orders incorrect. By burger was, again, made wrong. It baffles me that this business continues to fall short. Consistently providing sub par customer service and poor quality assurance. Might be the worst McDonald's I've ever eaten at. read more

I'll give 0 star if there is one. I hate to have a negative rate. But this is unfair. So we get in the drive thu lane. There is two lane. We on one first lane. So this car in. Front of us trying to oder but they made him wait for 10 minutes. They kept on taking order on the second lane 3- 4 cars. Then finally its my turn. They also let me wait for 15 minutes without taking order. When they taking oder on the second lane 2-3 cars. Then I just drive up and ask them. " why don't u guy taking order on lane 1 n switch to other n back n forward. Why u guy only taking order on lane 2 like 2-3 cars." So the boy just smiled n laughed. He said ok. I can take ur order now. So I ask him that means I have to wait for all those car get food first before I do. Then he said well yet. I was like WTH!!! Then I just drive off. I should've tell his manager. That my car was way before those 3-4 cars. read more

I don't write reviews but I couldn't keep my mouth shut. I'm a firefighter in a other city in the area and went inside to get my kids some happy meals after work. The whole time I was inside the entire staff was cussing in front of multiple children inside the restaurant. Complete unprofessionalism and lack of leadership. I don't know who owns this particular chain in Anna But I would love to have a talk with you face to face. read more

was so getto i couldn't even eat inside.Toke so long for my food which was 3 large fries and i saw people ass cracks while they were giggling instead of giving people there food. read more

I ordered the $9.99 bundle expecting to get my 40 nuggets and 2 L fries and I come home and it's 2 M fries and only 20 nuggets i wanted to make sure if that's was the bundle so I Google it and it states 40 nuggets so I call and the manager or employee tells me that it's only 20 nuggets and 2 M fries and said that I need a recipe to prove I ordered them even tho the young lady never gave me a recipe so I tell the manager on the phone and he proceeded to tell me that he won't/can't do anything about it even tho I can show him that I clearly payed with my bank read more

McDonald's - My not 40 nugget bundle - Burgers Near Me - Anna, Texas

i wish i could give it zero stars, forgot powerade and chicken nuggets, my brother was so disappointed cause he had bbq for no nuggets. also made us late to suicideboys concert #nonuggestproblem read more

Wish I could give this place, zero stars. Horrible customer service, terrible management. The employees give the impression that the don't want to be there and have an attitude with you placing an order and keeping them employed. read more

It seems the managers start shutting down an hour before the restaurant is suppose to close. I've tried to get a shake and apple four days in a row at 9:45 to 11:30. Each time I've been told that it's too late to purchase. Also at that time they only take cash. After waiting 3-5 minutes for someone to take my order in the drive thru, I end up driving to the window and knock on the window to get service. This is the only McDonald's that doesn't charge $1 for any size drink. read more

NEVER going back!!!!! This is what was in my drink today!!!! It was alive when I took it out of my mouth!They are constantly slow, rude and obviously dirty! Already sent a report to the health department! read more

McDonald's - a bug on a piece of paper - Burgers Near Me - Anna, Texas

After reading the reviews, I have to say that I agree. One of the worst McDonalds ever. This location is consistently bad . Every time I give the location another chance , it's always another bad experience. I'm officially done now. read more

mess up my meal every time edit: this is the nect day they messed it up again i get my stuff PLAIN JUST MEAT AND CHEESE they just suck read more

Everybody complains about this location of Mcdonalds screwing up mobile delivery orders, and I guess the employees at this location don't give a damn. We had Mcdonalds delivered this evening and my sweet tea was unsweet and my wife got a spicy chicken sandwich instead of the Bacon Ranch McCrispy that she originally ordered. read more

Every time I come here, I get the most awful customer service I've ever dealt with. There's never a please, hello, or even a thank you.

Week after week, month after month this has to be the worst ran McDonald's I've ever been to. The staff are mostly young people who act like they don't care if you stop there or not. They can't enunciate their words, they don't look you in the eye and listen to you when you order. Then, your order is incorrect because no one read it back to you or checked it at the pick up window. Just a completely out of control restaurant that needs to either get their together or close the doors. read more

This is a horrendous location. Bunch of kids work here that don't give a crap about anything. Customer service is horrendous.

I'm appalled at my food from this establishment. If I could rate it 0 stars I would. I ordered a Filet-O-Fish with extra american cheese meal and 10 spicy chicken nuggets with sweet and sour sauce. Not only did I not receive my sweet and sour sauce but the Filet-O-Fish came out dry as ever and instead of american cheese, I got bacon! Who would put bacon on a Filet-O-Fish.. and my chicken nuggets were dry. I'm not going to lie, I'm a Mcdonald's fan and only recently moved out here but over two experiences with this, I believe it's a consistent trend at this location. I will now be driving back to Allen for my Mcdonalds fast food meals. read more

the woman literally pawed through our food because she had already taken it to the wrong person. did the app sat for at least 10 minutes. $25 for 3 pre touched meals...no thanks never again. read more

Went for a few items (5 in total). Asked for a receipt and was told the machine isn't working. I asked if it could be printed up front and was told yes. I asked at the next window and was told by that individual that the machine for all of them are broken. So I asked if it meant every single receipt machine was broken and she responded yes. A manger came over (I did not ask for one but it was a nice gesture) and said that just the one in the back is broken and she just found out about it. I asked if they could print it up front as the clerk in the back said and finally they were able to print it. It isn't normally a big deal but I wanted my receipt. This McDonalds constantly has problems with forgetting items or making items incorrectly, I wanted to make sure I had what I ordered and a way to prove it (yes it's happened before). read more

I've lived in Anna now for three years. And every time i come here it has been bad. They have one person working both drive-through lanes and there is absolutely no direction after that. I had a curbside pick up order a while ago and when I received it the fries were stone cold and the chicken nuggets were also cold and they gave me the wrong item after that. And I was not about to wait another 15 minutes to receive my order so when I head home and just ate what what was right. The very most recent time I came here was for my daughter and the first window girl I should say looks stoned out of her mind and I can smell what she had smoked coming out of the payment window. If McDonald's is going to employ people that smoke pot while working there they need to be shut down. This was written 12/17/19 *** UPDATE*** 2/27/20 Well the idiotic staff at McDonald's has struck again, went there tonight for a number 6 which I believe is a 10 count chicken McNugget with fries and drink. As I get to the window and pay for my food order I see as I can assume is a manager wearing a white shirt Jack assing around with the first sales clerk at the first window. I paid for my meal and Proceed to move forward to the next window. The young gentleman literally repeat the order back to me saying chicken McNugget and a Coke. I replied yes assuming which is already my fault that my order is correct. I used to be in a bad habit of checking my order every time before I left the drive-through. Apparently I am going to have to do this once again. I get home and what do I find? I find a double quarter pounder With fries. I am pretty certain that beef does not taste like chicken. At this point I'm not going to drive back to this McDonald's and complain only for them to give me my food back wrong or somehow have messed with it. Evidently I'm going to have to go in every time I want something which will be very seldom now that whataburger will be opening very soon. I sure hope that the same people who are working McDonald's do not transfer to Whataburger because they will literally destroy the name itself. Lord help this morons. read more

Best Mickys I've been to in years. The speed of preparation, accuracy of order, temp of fries and other items, and the quality of the food/frappuccino. Will hopefully have the opportunity to stop here again someday. Will update this review if things fall below 5 stars during my next visit. read more

McDonald's - Medium Mocha Frappuccino depreciated to 78% of original value. - Burgers Near Me - Anna, Texas

The cute young man at the cash window is the sweetest, most friendly and funny person! He always makes me feel special. Always friendly, fast and efficient. McDonald's has the BEST coffee! Sausage and pancakes are my favorite. read more

Don't go to this McDonald's unless you want the worst customer service. The managers were extremely unprofessional. I had a problem with my order and one manager refused to give me a refund and was very disrespectful to my family and I. read more