This is the worse McDonlad ever. One they don't understand concept of fast food, two the staff is rude and unattentive. I ordered from the app for pick up at counter. I get here go inside I see my order is up visually and on the screen of serving now. Several workers just walked by NOONE ever came to the counter to ask can I help you. If you can't handle handing the food out place it where we can grab ourself. Even though every other McDonald I've gone too has the concept down. It took me 8 mins get someone attention and ask them to hand me my order!!!! So NO hot fries for me on the drive home. Plus the store was dirty and gross! read more

As a former McDonald's worker myself that has done pretty much everything from grill, fry, initiate, and assemble, this place deserves 2 stars at the best. This place is usually pretty dirty, the floors and the tables. The patties are dry and not fresh, the burger was obviously put together very fast even though it's not busy. I have asked for extra sauce and got just a tiny bit. It also appears that the woman doing fries does not have gloves on, this was not the case at the McDonald's I worked, at as everyone needs to have gloves on at all times. They need to retrain the workers here or just hire faster and better workers. The workers also need to tie their long hair back and put on a hair net. These workers are too slow for McDonald's. This McDonald's is no "fast food" restaurant. It's "slow food" restaurant with the low quality slow food. And they need to go out to the dining area and restrooms to do cleaning sometimes. Tables and floor always dirty, and the restrooms? Poop stains on toilet, piss stains on the floor, absolutely disgusting. Super slow, super low quality, super nasty. Fire all of them and hire better workers. read more

I was in Buffalo visiting and decided to stop by McDonald's. The air was not on in the restaurant and every part of the restaurant was dirty. There were straw wrappers, napkins, and food wrappers on the floor. I was shocked. Please do better. read more

I asked for ketchup for my fries, but the lady didn't understand me and instead gave me strawberry preserves. Although the food was good, the mix-up with the condiments was the only issue I encountered. read more

I hate getting a orders from this place in morning shift they sooooo slow and they just don't want to make the door dash orders like I got a order at 5 am waiting for 30 minutes and it's still not ready read more

McDonald's - Like my order is literally in front of me they are just not giving it to me - Fast Food Near Me - Amherst, New York

So mad... my favorite Saturday treat to myself before work is the sausage egg & cheese McMuffin but certainly not at the total price for ONE was $5.21. It does not qualify for the 2 for $5 deal ( only the one with Canadian bacon ). FORGET IT... When a treat becomes a financial burden, time to walk away. Which I did. read more

This McDonald's is always super busy. Long lines & the way they have 2 entrances to the drive thru, makes it very difficult. Someone is always either trying or succeeding in cutting u off, even tho u were next in line. Ppl get downright evil there. Employees aren't usually very nice. This is not the greatest area for employment or for getting your food & drink. Employees are lazy & don't give you always what u ordered. read more

McDonald's - Fast Food Near Me - Amherst, New York

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you will never see me at this McDonalds again because my daughter got kicked out because she was too old for the play place and the age limit says to 12 years and she is 11 and she was accused of touching kids when she did not and when I was there it took 3 hours to get me food and we were missing most of the food and it also happened to me the other day read more

employees are completely incompetent and orders are often wrong then right and employees will roll there eyes when there corrected If McDonalds was smart they would shut this locations down read more

If I could give zero stars I would. The workers are incredibly racist towards customers and made fun of the customers waiting at front for their orders. I went to pick my order up at 10pm and waited almost 30 minutes before my food came out. The entire night crew should be fired for harassment and discrimination while also swearing and saying "they'll still have jobs at the end of the night". Absolutely horrible experience and an absolutely horrible staff and management. read more

Doesn't look like much when u walk past, but I was practically dying of hunger so I popped in and it was awesome I ordered a sandwich and they got it and some French fries and chicken nuggets it's very good and clean when u walk in it's like a modern one instead of a normal it's awesome u should definitely check McDonald's out. read more

McDonald's - this is the awesome McDonald's - Fast Food Near Me - Amherst, New York

Employees from the top up not wearing masks. In addition the service is slow and disorganized. Here's photo of the manager read more

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Saw a girl working in the back by the food with her long hair completely down and she's swinging it around. That's absolutely disgusting I work in fast food myself and if I didn't have my hair up I would be sent home. No reason u can't have ur hair in a pony tail to stop it from getting into food. These employees need some type of discipline. Along with it they're rude and never nice to their costumers and food always seems old and dry also waited 20 mins in drive thru!! Don't come here. This location should be shut down tbh. read more

If I could give less stars I would. I work in a store near here and they are just consistently horrible. I have had a majority of my orders incorrect/missing items and there is always an unnecessary wait time for your food regardless of wether it's busy or not and employees just seem to not want to be there. read more

For a McDonalds on Main Street, it's really fine. Sure, service is a bit slow, but my order is correct and the drive thru employees are nice. Not sure why so many people complain... it's a 24/7 McDonalds, you're not going there to expect Michelin star food. Just don't keep your windows rolled down and lock your car when you go there. read more

Bone in chicken nuggets and a literal pube in my fries. People at the drive thru window are friendly though so there's that I guess. read more

McDonald's - Fries with a side of pube - Fast Food Near Me - Amherst, New York

I got food poisoning here last week and wrote to the company, and heard no response back besides that they're forward it to the local store. All I ate that day was a milkshake that tasted bitter and a hamburger. Without having eaten anything else in 24 hours, that was the culprit. I was peeing out of my butt for 2 days. I don't recommend this location anymore. read more

The food is okay , but the service is horrible my serve was rude a disrespectful.The ambiance is fine and okay

This McDonald's has just terrible service, I waited for mobile order 25-30 mins, no one bothered to say hi or anything, at one point I heard employee was cursing loud enough that other guests were feeling really uncomfortable. Never ever will be going back this garbage MacDonald. read more

took a little over half an hour total in the drive thru. they didn't have any sodas at all and forgot my fries. actually the worst mcdonald's i've been to read more

The absolute worse service. No one comes to the window. Slow as all can be. Ignorant group of individuals running that place. Waiting 15mins with only 3 cars and that was just to order. They refused to come to the window. Terrible terrible. read more

If I could give less than one star I would. We were in here a few days ago and we have never had a worse experience. We were judged and ridiculed by staff about how nice we were dressed and they were assuming we were dressed nice simply because they assumed we got our taxes which was not the case. We felt very uncomfortable they talked about us and about what a nice purse I was carrying and what a nice jacket I had and clothing and where our money came from. They then gave us cold food as they forgot our order because they were to busy talking about that we must have gotton our taxes. We had to go ask for the rest of our order. We then told a manager about how uncomfortable we felt and what was said about what I was wearing oh did you see that purse did you see that jacket somone must have got their taxes which this is the way I always am dressed we had a meeting near there that had been canceled so we went for breakfast. I told the manager what had happened he brushed it off was very matter of fact.... didn't apologize and then told me so you THINK they were talking about you? I said at 9 am no one else is dressed halfway decent in here so yes I do! I will never go there again I would not ever recommend this place of business especially for anyone dressed nice or halfway decent unless you want to explain where your money comes from And why you are dressed nice! When you go in here you should be dressed like a good rat apparently and not buy a lot because you might not get your order anyways! read more

McDonald's - Fast Food Near Me - Amherst, New York

Was okay before, but it's all new, young, rude teenage staff right now that ignore most of the people standing for their orders. I got a refund and left because I was just waiting too long. read more

Horrible. After lobby is closed, drive through takes about 1 order every 10 minutes, meaning if you have 2 people in front of you, you will wait 30 minutes (no exaggeration) I drive Uber Eats, if you accept a pickup from this location you will lose money and possibly get bad ratings from the customer. Drive through will literally make you sit forever, obviously no management on staff overnight. HORRIBLE, HORRIBLE, HORRIBLE. On a side note, the location on Sheridan has their stuff together, they are very professional and quick. read more

I always use the drive thru whenever ordering food and drinks from this location and it's always been a fine experience. Except one time, I ordered a crispy chicken sandwich for a friend which is $5-6 and they received two mcchicken cutlets on top of each other. They could have just told us they didn't have the crispy chicken anymore, if she wanted a McChicken she could have ordered so for the $1 it is. Some of the employees here are very kind. I order a bunch of Caramel frappes for my family and they sometimes gave me an extra free. Drive thru is usually very fast even when they're busy. When you're inside the store, it can take longer. read more

If I could rank this place a zero I would. Service is completely slow and workers are rude at the drive thru.

These people are useless don't order from there they're disgusting and they don't know how to service customers. I don't know how they got the job or or how they're staying in in business. The first thing I asked is "Is the ice cream machine working?" The girl said yes, then she put order for drinks when we ask at the end she said we don't have ice cream read more

I've only been here once. Only in the drive thru. And only got fries. Which were fine. Drive thru took a while, but that's not their fault I suppose. It's the people with the complicated orders. Just go inside. Drive thru is for quick orders. It's fine. It's a chain. read more

Would give 0 stars for their service. Their work is very slow and not organized and had to wait in the line for more than 20 mins.

Ice cream machine always not working!!! Drive thru slow ..Need to hire more people. Don't plan on getting no Milk Shake here. Bottom line is they need to clean the machine. read more

The employees are very rude. Asking us to put the chairs back up on the table cause it was too late. I mean if you guys want the customers to work please let them know in advance or atleast let them know we are closed instead of being so rude. read more

This McDonald is very nice and mordern. Very bright and clean. The atmosphere is good. But its still a McDonald and the food sucks. Got a dinner box, burgers were so small and tasteless. I wouldn't go if it wasn't my friend who wanted the monopoly. read more

McDonald's - Dinner box - Fast Food Near Me - Amherst, New York

I ordered and it took 45min for them to give me the wrong order....it's absurd how much they do not care.

Ordered a filet of fish. Tasted like it was sitting around all day. Awful food.

workers half ass the food and take their time. took me 45 minutes to get a mchicken. after 11 pm if you order online and go through drive through you won't get your meal. pls get some new staff read more

It's McDonald's so you wouldn't think of 5-star restaurant but boy was the service good and the food even better!!!

This McDonald's always sucks. The employees here are miserable and rude. I usually try to avoid this one but the last time I came through I legitimately heard the girl inside the drive through screaming that "there are other places open why are you coming here!!!" Ok. I get the point. All set. read more

I usally don't leave reviews on sites. But after eating from here I got food poisoning. I'm very picky with the places I eat. I will never return to this location again. I've been on the toilet for 3 days straight. A message to the manager and employees can you please wash your hands and make sure your giving out food that is fully cooked through. Or even higher employees who care about there jobs.... This is the reason why I only go to the McDonald's near the galleria mall the food is always fresh and there is no wait time. I hate it here read more

I will NEVER in my life come to this McDonalds again. They have two entrances to the drive-thru which made it difficult for people to get in. Like driving it's easiest to let someone from one lane in. I was almost hit because one person kept inching their way in not letting me in. One individual who was behind me let me in. However, there was a Hertz vehicle, with two middle-aged white men who were telling me to hurry the hell up so they could get to work. Me not knowing what to get and getting frazzled by people actually talking to me glared & took my time. By the time I was paying for my food the male in the passenger seat was at my passenger window telling me "Fuck You". By the time I got to my food, I calmly asked to speak to the store manager and he gets an attitude with me and told me to get on. Either take my food or get a refund. That was a dick move there. I asked for his name and he wouldn't tell me. If I was in actual danger, a 23-year-old FEMALE ALONE, if this were at night instead of 11 am. I may have ended up dead. I feel so disrespected by both the Hertz and McDonald's and yet the two feel as if they can't do anything so I'll just give the facts of what happened and let the happy paying customers decide their fate of who they work with. However, the older women who work at the drive-thru during the morning are PHENOMENAL. read more

Do not be fooled by their recent renovations. Customer service and quality of food is terrible. Ordered a regular iced coffee that did not seem to have any coffee. Employee rolled their eyes as I asked for the order to be remade. After a long delay and wasting more time got this poor excuse for coffee. On a weekend with no line ups at the counter, I should not have to wait 20 minutes to get crappy coffee. read more

McDonald's - Apparently this is an iced coffee - Fast Food Near Me - Amherst, New York