This is one of the worst McDonald's in the country, the management there has dropped the mall not only with training the staff, but with the day to day operations. Today again, my food was cold, the fries room temp at best, the sand which (dbl qrt lb w cheese) was a little warmer, but not much. I could not order a large coke or large milkshake because the manager didn't order lids for the large cups. I hate being negative but every time I go there is is one thing or another from cold food, milk shake machine not working, out of this, out of that... the only reason they are doing good business is because it's one of the very few options we have in Albany - if you are reading this and have not yet ordered I suggest Burger King, Sonic, Dairy Queen or even Pizza Hut - these people have zero respect for their customer base at all. They don't care how hard you worked to earn the money to by their ever increasing in price sandwiches ( price goes up quality & customer service goes down) - if I were the owner I would re-evaluate the person I hired to manage my business, but the owner prob does not care either, they have plenty of business by default so losing a few of us as customers don't matter. Thanks for taking the time to read this I hope it helps u in making a choice to go elsewhere before its too late (I have a receipt to prove I'm a legit customer FYI - it's not personal just frustrated to spend my hard earned money on poor quality and horrid customer service) read more