This review is in reference to restaurant #29678 located at 100 Princeton Boulevard, Adairsville, Georgia 30103-2628.
To be honest, I have not eaten at any McD's locations in over five years. And my experience at this location only reconfirmed my resolve to avoid McDonald's for another five years, if not forever.
This location was undergoing renovations to the interior of the restaurant and thus, only the drive through was open. Both ordering lanes were open and I had no problem placing my order.
I paid $9.83 for a super-sized #3. The lady taking my order and my money was quick, proficient and easy to understand. The young woman at the second window was also pleasant and asked me to pull into a designated parking spot as they "needed time" to cook my burger.
Alas, this is where things went astray!
My receipt was timed at 5:56 PM (order #65). I had paid for my order and pulled into the designated parking spot. I turned off my car's engine and waited. In approximately five (5) minutes a second car pulled into the other "designated drive through" waiting spot.
After another few minutes I began to wonder what was taking so long. Five minutes in a "fast food" drive through is an eternity by today's standards. I had been waiting over eight minutes...then nine...then ten.
At approximately 6:06 PM I finally saw a McDonald's employee coming with not one, but two bags! Ah-ha! Instead of bringing my food when it was ready, they had thought to save themselves a trip and bring both orders at one time. To be clear, it had been more than ten (10) minutes since my order had been placed until it was derived to me.
Now, it was a cool evening in north Georgia, and had been drizzling earlier. So I don't blame the employee for only wanting to make one trip outside.
I am, however, upset that my food was no longer hot. Especially the french fires.
McDonald's in known around the world for its french fries. They are the standard to which other fast food chains aspire. I can recall McDonald's french fry carts at Disney World years ago. They are the acme of french fries.
But only when they are hot. Mine were not only cool, if not cold, they were a bit stale. As if they had been scraped out of the bottom of the bin and then placed in a sleeve and allowed to sit under a hot lamp, then placed in a bag with my burger and allowed to sit for ten minutes prior to being brought to me.
If the dining area had not been under construction, and if I had not already wasted valuable driving time while waiting, I would have gone inside to seek some modicum of correction. I decided instead to continue my long drive and make the best of a bad situation.
However, after eating less than half of the container, I couldn't stand to finish the cold, stale fries and decided to try the burger.
I had intended to order a double cheeseburger meal. I inadvertently ordered the double quarter pounder cheeseburger meal. Ergo, I was surprised at the size of the thing. When I had graciously taken it from the store's employee I had noticed the bag was wet on the bottom. I had erroneously assumed it was wet from being set down on a rain soaked object or other seemingly logical source of water. I am afraid to report that I believe the bag's bottom was spotted with grease. Grease that had emanated from the cheeseburger container.
Now I had a cold, but greasy burger in my hands, and a grease spot on my seat, perhaps on my pants. It was dark by 5:30PM, and I had no way of ascertaining the degree to grease seepage.
One bite of the burger told me that the bottom bun was pretty wet feeling, at least on one edge. The other information relayed to my brain via my tastebuds and the tactile stimulation of eating was that this was not a double quarter pound cheeseburger, it was a double quarter pound ONION burger!
Your website describes the double quarter pound cheeseburger as being "topped with slivered onions". This burger was loaded with huge hunks of onion. I do not use hyperbole when I state that the very first bite of the burger resulted in my teeth dragging forth pieces of onion that had to be well over an inch long and almost one-quarter of an inch wide.
Holding a greasy, cold, onion heavy burger while driving in the dark was not a pleasant experience. Eating the same was not feasible, or appealing. I finally had to pull over and rid myself of the offending items, putting them all into the bag with the greasy bottom and placing the entire mess on a rubber floor mat. I then used a copious amount of alcohol hand sanitizer to attempt to remove the grease and salt and onion smell from my hands.
I do understand that mistakes occur, and that in any set of events there is a bell-shaped-curve of individual experiences. Let us say that this incident was two standard deviations to the left of the mean.
If either the fries or the burger had been decent, I would've been ok read more