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    McDermott Top Shop

    1.7 (37 reviews)
    Open 8:00 am - 4:30 pm
    Updated 3 weeks ago

    Services - McDermott Top Shop

    Countertop installation

    McDermott Top Shop Photos

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    Bugsy M.

    Local cabinet shop outsourced my quartz fabrication and installation to this company. Came out and laser measured my vanity and shower. Laser folks. Laser. First delivery was so off couldn't install the shower pieces. They installed the vanity by beating it into place with mallets and scarring up the walls. Fast forward almost 2 months they return with new shower pieces, still wrong. Shower threshold is approximately 5/8 too short wall to wall. None of the joints are flat, fabrication reeks of poor workmanship, poor tooling, poor quality control. Now local cabinet shop is trying to "oh well I guess you should talk to the supplier bc we don't really know how this stuff is supposed to be fabricated blah blah blah". Of course, no one from McDermotts is calling me to follow up. Avoid at all costs. Pay more, use local, wait longer. It's worth it.

    Worst countertop installation job that I've seen in my remodeling career. Terrible communication at the office, that delayed my job. First installation date , they had no calls and no show after I took time off from work. Finally get hold of scheduler, oops we forgot to tell you they can't make it today. Now I don't have a functional kitchen for the weekend! They show up Monday, and the epoxy seams look terrible, full of gaps.they destroyed my sink base cabinet too. Now I'm waiting for a promised replacement after a month. And now I have a bait and switch for my installation appointment after being told a certain time and I scheduled my work time based on that. This company is full of incompetence. Run away!!!

    Foam .. not smooth looks like crap
    Jim M.

    What you see is 2 days after install Used foam to fill in gap where they shimmed but never smoothed it out . Shinny spots all over .. some are silicone but others???? Not sure but won't come out Gaps from Backsplash where it mets the counter top They are suppose to come out to fix all .. I doubt they can I'm probably looking at them re doing whole thing

    Mason A.

    DON'T ORDER COUNTERS FROM HOME DEPOT! Placed the order on the 16th of April. Can't measure 45 days besides a Friday at 4pm! 3rd purchase for rental properties and every time a horrible experience. Insane! Very rude and offer no other options.

    Jason L.

    We purchased new quartz countertops and the two young men that came to install were very professional and kind. They did a great job and it was very apparent that they are hard workers. I would definitely recommend them for an install.

    Where they should have knotched out the sink knowing a faucet wouldn't be able to be connected.

    We ordered granite counter tops through Home Deoit and utilized McDermott for measuring two dual sink counter tops and frost off process was good. Had the sinks on-site and faucets for the measurement and all good. Got a call stating installers would be there from 1-2 on a Thursday. So had our old counter tops and sinks/faucets removed for them prior to their visit. The. We got a call at 8:30 that day saying they are running behind. New window 3-4. 4:30 came and no one arrived so called the company and oh truck broke down. So wasted time being at home vs work. So we asked when we're they planning on coming back and they couldn't tell us. Called Home Depot and the contact there got a hold of McDermott and got a new delivery the following day between 1-2 after noting we want it done asap. We had a plumber lined up and need to know. Well that Day came and we got a call stating they were behind so now 4-5. They did arrive finally and install went well. Counters looked great but left the sawing mess of the cabinet for us. Fine. Plumber came to install faucets and the counter tops were measured wrong and the sink underneath was flush against the faucet holes so now faucets we bought won't work because nothing to attach it to. And most faucets are the same. So Called the company and home depot and they said hmm. Let me talk to maintenance group. Our plumber in the mean time found back up plan with a faucet that may work which has a long enough base and bracket underneath to potentially make it work. McDermott said they could rip out and make new counters but we said no let's try to make it work with other faucets but those are an up charge and think they could pay for them for our inconvenience of no water in either bathroom for a week and half and running all over to find four of the same model faucet. We got an Email not even a Phone call that said are not at fault for the more expensive faucets and they said you can use a spacer to install your original faucets so McDermott will not cover new faucet costs. But they said they will pay for their plumber to come up and do the install with our original faucets using a spacer. Unreal frustrated and nothing but a nightmare. I asked if they will guarantee they won't come loose after a few years. Brand new counters and sinks and have to have an alternative because they don't know how to measure. Let's pray the new faucets work. Stay tuned. Our plumber coming back for trip #2 tonight. Do not use these incompetent people.

    Recently I purchased corian counters with Home Depot. They used McDermott Top Shelf as contractors to install. I followed the prep list sent me by McDermott. The day of measurements I had my new sink with the template as a guide. This was never looked at by the guy taking measurements, nor the actual installers. The day the installers arrived they were here just over an hr. on a Wed. On Fri. I had another contractor here to install the new sink and faucet, and to reconnect the disposal, etc. During this process, he learned the sink cut out was not correct therefore the sink would not fit. He said he would correct the corner cutouts (cost me an additional $150.00) , so I told him to go ahead as I wanted my kitchen back in order. Did not plan on waiting til McDermott would set up another appt. to come out and correct. And of course, as this was happening I contacted McDermott and the gal told me this would affect my warranty and they would not offer a refund for the extra work. This was not the only issue, the fellow who did the caulking around the backsplash accomplished this in minutes. As you can see in the photos, the glue settled behind the backsplash causing it to pull away from the wall leaving a nice gap. So much for their quality in work. As they say, Buyer be Ware when it comes to this company.

    How this passed QA is a mystery

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    11 years ago

    Introduced to them through Home Depot for a granite counter in kitchen. They were professional and it turned out terrific.

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    Review Highlights - McDermott Top Shop

    Introduced to them through Home Depot for a granite counter in kitchen.

    Mentioned in 2 reviews

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    Theisen's

    Theisen's

    (3 reviews)

    placed an online order for over $100, found out that they charge a shipping fee of $15 which is not…read morethe norm for the industry or products I ordered. A couple days later I found the item for less at a competitor and called them to do a price match as I haven't even received the item and they told me they very rudly that dont do price matches. I will never shop with them again, most customer UNFRIENDLY online retailer I've experienced, if they don't take care of their customers someone else will I see them running into financial troubles as a result on not taking care of their customers. Someone should have taught them that it takes a long time to get a new customer and only seconds to lose one.

    If you are looking for friendly people and good customer service.... go somewhere else. Three times…read moreI set up automotive appointments in person and over the phone and three times I showed up and they didn't have me on the schedule. The evening checkout person at the help/returns desk won't even acknowledge you are there when checking out. Too busy talking to friends and coworkers while you stand for 5 minutes waiting for her to decide she's willing to check you out. Despite saying thank you to her for checking me out she just goes on talking to everyone except customers. I really wanted to give this place as much business as I possible could especially considering it's a small community, but after repeated efforts to use them and the very unfriendly and unappreciative employees I'll take my money and business elsewhere.

    McDermott Top Shop - buildingsupplies - Updated May 2026

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