This review is for the Brandon Store In June 2025 my 8 year…read moreold GE French Door fridge crapped out bad condenser. Lost some frozen and fresh food due to the issue. While I love using Abt Electronics out of Chicago - due to the rush circumstances I had to rush the order and decided on F Tate (insert any F word you want)... Within a few days I received the replacement I ordered and within the day, it stopped working! More food gone bad! Called Ken Gough and emailed... Ken indicated he had no ability to provide a prompt a quick turnaround for a replacement. A new order was placed...That fridge did not last even 8 hours and it was not cooling! Yes - more food was spoiled and tossed out. 3rd try... I finally got a GE Fridge that worked! I have had conversations with Ken, by phone as well email. He is ineffective at any level of customer empathy, or responding in a Service minded manner! Takes an order acts rushed most of the time... he is selling only to help Ken Gough make a buck! I have asked for some consideration due to their reseller relationship with GE - that I would be provided any form of remuneration for the amount of food loss and time invested in a final resolution. NOTHING offered! This is the last time I will buy anything from F Tate Appliance... and I will be proactive to insert bad reviews to folks I know as well on the Nextdoor app for my community and Facebook too!

Customer service service was perfect. I even had the same man sell me a refrigerator after buying…read moreall my appliances from them a little over 10 years ago he remembered me and I remembered him.

We have used Marcone's for years. Before they were even at this location. For several different…read morebrands and several different appliances. They always had the part in stock and I mean every single time. Easy in easy out and very courteous.

This is my third visit to Marconi appliance supply. Each time I have shopped for the appliance…read moreparts I need on the Internet before coming. In every case they have been either cheaper, or within a couple of dollars of the best Internet price. They have always also had what I Need in stock with no waiting. Super nice people to deal with also. You can return anything you don't use as long as it's still in the packaging.

I was able to purchase a beautiful washer dryer set for a very reasonable price. The only worry…read moreabout the 60 day warranty. It has been 30 days, so far so good.

Do not be discouraged by the appliances out in the open lot. There are plenty of good choices…read moreinside the garage. I recently purchased a front load washer & dryer for a reasonable price and still have a 60 day warranty. Credit is accepted but as with all things, cash is king. So far everything seems to be in great working order.

I really like this Service company... every time I have contacted them for service a reasonable…read morediscussion unfolds relative to identifying the issues with the appliance, suggestions and then if and when service is more than likely, an intelligent and reasonable discussion around the logistics of time, date etc. I highly recommend this service... Also, for those that get "creeped out" about the aura or character of a service person coming into your home, you will have absolute confidence in this man's character, elevating your trust in his capabilities and great service!

If you have an appliance that needs repair, I recommend Freedom Appliance!! They were very…read moreprofessional, timely, and affordable.

Service can't get any better! My family has called on Mike AND recommended him many times. He is…read moreprompt, skilled and honest. A recent experience illustrates why he should be YOUR go-to for appliance repairs. I had removed the lower tray from my fridge to clean but could not get it back in place. A dumb mistake. Mike not only showed up to help, he refused to take a fee for the simple fix. We trust him without question and know he will always be a straight shooter in his analysis of the problem.

I would give more stars if I could!! Mike is very knowledgeable, responsive and quick to the…read morerepair! He was there same day and fixed 2 appliances (Drishwasher & freezer)! Then I had another appliance issue (dryer) and he fixed it SAME day! Great affordable priced and exceptional service! Definitely will be calllikg again for future repairs! I can not rave enough about this company.

I bought a washer and dryer from them last fall. It had a 90 day warranty. It broke down in 2 1/2…read moremonths, they brought me another one, it broke down too, then a third one broke down, they delivered a 4th one and is has also broken down. They say it has been too long since I bought the first one, so they won't honor the warranty. I had assumed that the warranty would be 90 days from the date each washer was delivered, but evidently not. I have gotten 4 defective machines from them. I will definitely not be buying anything else from Lugo Appliance.

Our fridge unexpectedly broke and we needed a replacement quickly. It was going to cost $600-$800…read moreto fix even with the part covered therefore we decided to buy something new. I found this place randomly by a Facebook marketplace search. I had no idea it was right down the road! Immediately entering the lot, it is a bit rough. It's a huge outside lot with lots of tarps set up. I was so surprised when I walked to the back and saw the long aisles of appliances! We were looking for a stainless Steel fridge and freezer under $350 and to our surprise there were at least 50 to choose from! Some are in rougher shape than others but overall the selection was huge, and that was just the ones in our budget. If we went a little higher we would have had at least 50 more to choose from. The man helping us was so helpful too! He walked me to each fridge he thought would work for me and then was willing to work with the price when he saw I really liked one! Not only that but they deliver for a very low price as well! I got a great looking stainless Steel fridge delivered and a 3 month warranty for $300. Then to go above and beyond, when he delivered it (on the exact time he had scheduled the day before) we didn't have a water hose so I asked him where to buy one. He told me he had one in his truck I could have, he came back with a brand new one for me! I asked him how much I owed him and he said nothing! I would definitely recommend them and will be using again! I will follow up in a few months with how my appliance is working! P.S. They had washers, dryers, ovens, etc. I just looked at the fridges.

I put in a request 2 weeks in advance for this company to come out and look at my washmachine, the…read moreday that they were supposed to come out they texted me saying it was cancled saying they didn't service this machine. Very confused why I had to wait two weeks for them to tell me that when I gave the model and serial number when setting up the appointment so I called to ask why, letting the guy know I've been waiting two weeks without a washer. He said he doesn't look at the appointments to the day of and that I should go to back to California. Get a life and learn how to do your job.

would give less than 1 star if I could, the guy was not very nice on the phone when I 1st called to…read moremake appointment, charged me $225 to change out a part, gave me a 90 day warranty on part, it lasted less than a week. When I called to tell him that, again he was nasty on the phone, he said he would have to change out a different part and charge me and additional $200 stating that the original part he changed could not possibly be bad, must be something else. Stand behind your 90 day warranty much? NOT

We came by for a fan that online said they had 10. We did not find it on display or in floor stock…read more Did find one on the very top shelf, which means finding someone.......... I found someone about half store away who had to find someone to use the lift ladder. Both men were fairly nice but not overly friendly. The one complaint about Home Depot always hard to find someone to help you.

Ordered a shower with glass doors online on 4/15 and was told it would be delivered in 2 days. Only…read morea small box with the drain cover came in andI was informed the shower would arrive 4/21 but then postponed to 4/23. In the meantime the old shower was removed so no one can shower; now the delivery has been postponed again! It is a horrific experience to try to call because each and ever associate transfers you to another person who then transfers you again and they all tell you a different story! Incompetent customer service

****NEVER BEEN TO THE STORE****…read more However, when the store came to us to deliver and set up our new TV, Best But is Blessed to have a young man named Ethan on the team! Professional but comfortable. Smart, engaging, and HELPFUL! A stellar individual

I ordered a washing machine pedestal online and had it shipped to the store in Brandon. I made the…read morehour round trip drive to pick it up. The associate loaded the pedestal into the back of my vehicle. I drove home and went to remove it from the back of my truck and noticed it had another person's name listed as the "pick up person". I then looked further and saw it was a GE and not the LG that I ordered, and the order number did not match. They gave me someone else's order. I then called their store number and was routed to customer service in India, who was absolutely pathetic in the level of service provided. They could not confirm if my order was still in the store. They could not contact the store to ask. They could not ship the product I paid for a week ago to my house and pick up the incorrect one they gave me. They just advised I had X days to return the product and they recommend I drive back to the store to see if my order was still there. PATHETIC customer service. I will not be ordering from Best Buy again.

Sean was very courteous accepting my call and was at my house in a timely manner and removed my old…read moregrill!