My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I will never go here again I have bought at least 12 vehicles from them and never had a very b…read moreproblem. But I get a jeep from here it ended up with the death wobble . I called them and was even to the service manager he had me talk with the sells manager this is were it went bad he was from a different country and had broken English. He said it wasn't on recall all he do was have it looked at. I told him they need to stand behind what they sold but he was very rude telling me that all he would do it pissed me with all the money I had spent there. I told him I would never go back there again he stated was fine with him my advice is don't do business with them.

Car shopping? Visit Jeff Berry & he will work magic for you. Be honest & he'll get you in a…read morevehicle. Mr. Berry is honest & very attentive to your needs & affordability. Larry too is just fantastic. Chad also great . Just go see them. You won't leave mad . You'll be respected.

This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte,…read moreand the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day.

I've been coming to South Chevy since it was Steve Moore Chevy and I always receive great service…read more Services are always quick, everyone is always polite, love the lobby area and free snacks and drinks make it a very comfy wait. Considering you have to frequent these places it's a good vibe.

I brought my vehicle to South Charlotte Chevrolet for warranty service. The vehicle was purchased…read morebrand new from Randy Marion Chevrolet, with all accessories already installed at the time of sale. South Charlotte Chevrolet refused to honor warranty coverage on those items, stating that they would not cover them because the accessories were installed by another Chevrolet dealer. As the customer, I had no role in the installation or modification of these items. The vehicle was purchased new from an authorized Chevrolet dealership, and the accessories were included in the original sale. Warranty coverage should not depend on which authorized Chevrolet dealer performed the installation. If General Motors or Chevrolet excludes warranty coverage based on dealer-installed accessories, that limitation should be clearly disclosed at the time of purchase. Denying coverage after the sale places responsibility on the customer for decisions made entirely within the GM dealer network. This experience reflects poorly on dealer-to-dealer coordination and on GM's warranty consistency. I expected better accountability and support from an authorized Chevrolet service department representing General Motors.

Good and fast service for repair that was covered by Honda America. Know Issue. Brought in that…read moremorning and was ready to go that afternoon. Even found a problem and fixed it with another "know Issue" Would recommend .

You could improve by telling ALL customers when their cars are ready and not have them sitting in…read moreyour waiting area wondering! This is the second time this has happened with the same advisor at your dealership so what's the problem. Then they didn't send me any form to say this is the price of service for transmission fluid exchange but I know I needed so I went for it. Better customer service is needed for the every customer not certain ones! Thanks

My experience was both good and bad. First off the bad. I purchased a used 2011 BMW Z4. I was told…read morethat it went through their service department inspection and that no issues were found. When I received the vehicle(I purchased out of state, that's why I relied on their service dept. inspection), I had it PA inspected. They noted leaking front struts. I pulled the wheels to check them and saw oily sludge buildup on one strut and minor leakage on the other. These struts are adaptive and cost 750.00 each plus installation. I feel that I was misled and their is no way they would have missed this if they truly inspected it and noted no leakage on their report notes. I have attached pictures of the leakage, which were taken two weeks and two hundred miles since I received it. I am pretty sure that this did not occur since I received the car. Their response to my complaint was that it was sold as is, and no leakage was noted. I copied the owner and the service manager with their response, and did not receive a response from either of the two. On a positive note, their internet salesperson Sean, was a bright spot going through this process.

Had a great buying experience with Gene! He is a super knowledgeable and personable, no pressure…read moresalesperson. I came multiple times to test drive before I purchased a VW SUV. Gene did his best to get me in and out in my time frame (I arrived shortly after the dealership opened and I needed to get back to the office by lunchtime) and the only holdup in the process was the amount of time the finance guy takes. The customer waiting area is stocked with snacks, a coffee machine, and there are computer work stations. I'm sure all of the salespeople are great, but I definitely recommend Gene!

I've been a long-time customer with South End Auto. They are reasonable, thorough, and fair. They…read moredon't cut corners on service, and they don't push unnecessary repairs. Having a mechanic you can trust is gold. South End Auto is that repair shop.

I have purchased 3 used Volkswagen cars from this dealer and I plan to buy a 4th soon. The owner,…read moreIvan, is very honest and has always worked hard to find me my dream car for a great price. I have saved thousands every time. I would definitely recommend to all my friends.

JO was great the experience was very clean and easy! Got a 2022 Bronco! I would recommend Fort Mill…read moreFord to anyone!

I recently returned to Fort Mill Ford for an oil change after previously deciding not to use their…read moreservice department again. Unfortunately, this visit reinforced my concerns. During the appointment, I was informed of several "critical" issues and presented with an estimated repair cost of around $950. A previous visit resulted in a similar experience with a bill of about $1,450. When I asked to see the parts that were supposedly replaced or failing, nothing was available for review. I also found it surprising to be told that certain components--such as O‑rings--were leaking at only 50,000 miles, especially since these are generally expected to last significantly longer under normal conditions. I'm sharing my experience so others can make informed decisions. Based on multiple visits with similar outcomes, I personally do not feel confident returning for future service or sales.

I could not be happier with CLTmobile. Excellent customer service, and an absolute pleasure to…read morework with. I used them for a mobile pre-purchase inspection. They were prompt, punctual, and extremely thorough. I highly recommend CLTmobile!

My dad was an engineer and he loved to show me how to fix things; I got into bmx and motocross at a…read moreyoung age. I learned how to do everything to my bikes; then cars and anything else I could fix or build. At 55; still love to do things myself, but I can't do everything and I hate taking my cars to dealerships. Next best thing is to find a good independent mechanic. Luckily I happened to find CLTMobile online! I actually invested in a mobile brake repair business about 3 years ago but have often thought how great a full service mobile mechanic would be! I messed up an electrical connection on one of my cars by accident doing some service on it. I could not fix it. My wife needed that car for work within a few days and my time was limited during that time to get it somewhere to get fixed. I called CLTmobile and got an appt booked right away. Mechanic came on time; he was super nice and very knowledgeable. He did a terrific job at a very affordable price! I will definitely be using them for all my automotive needs going forward that I can't fix myself. I love seeing the younger generation building a great and much needed business like this in Charlotte.