An excellent place to shop. Free delivery and great customer service. They go out of their way to…read moregive you great customer service. Bought several large ticket items and found that Kramer Hardware was much much cheaper than Menards. Great place to shop!!

Ace is the place with the helpful hardware man and woman. Needed glass cut they got it done for me…read morewhile I waited. Needed painting supplies and paint , it was a perfect match. Garden supplies galore. And they have a complete rental center from tools to trucks. Stop by their store on South Illinois in Mason City. Tell them John sent you.

Stay away from Warner Stellian. They take your money and then you're on your own. Purchased a…read moreSpeed Queen Washer from them one year ago. Now it's broken. Still under warranty, but they won't come and repair it. After many calls all we get is the run around. Our claim is " being reviewed" by the repair dept. Don't REVIEW IT- come and fix the damn machine. So while we wait and wait we have to pay to go to a laundry mat. So done with them and their terrible customer service. When you spend over a $1000 on a washer it should work more than 12 months, and if it breaks should be repaired quickly.

We have purchased a total of 3 appliances here, and our experience throughout was great! Six months…read moreago we bought a washer and dryer, with all paperwork handled by Branden, who told us only what we needed and wanted to know. He was not pushy, but very knowledgeable. The installers arrived on time and were somehow able to install both washer and dryer into our tiny "closet" utility room, which previously had a stacker type of washer/dryer from 1985. We have had no trouble at all with either unit - both installed perfectly and running beautifully (every day since purchase!). The installers were professional and personable, and we could tell this work was something they had a lot of experience with. This past week we were helped on the showroom floor by Deb, who advised us on our options replacing our microwave, gave us the pluses and minuses of various models, and we picked the perfect one for us. Again, the installers (different pair of guys) were on time, professional, friendly, and only took a few minutes to install - amazing! Both pairs of installers called beforehand to give us the heads-up, which we really appreciate. We will return for a new fridge and range soon!

I bought a GE dishwasher from Ziegle's and thy said that it was the best price available…read more($1,000.00) The next day I saw the the same Dishwasher on the GE Website for $170.00 less and called the store to have the price matched. They refused to match the manufacturer price and said I could return the Dishwasher but would be charged a $166.00 return Fee!!! I will never enter this store again!!! Stay away!!!

Zilge's Appliance center has supplied us with appliances and service for 40 years. They are…read morehelpful, honest and prompt. When they repair something it is really repaired!

Poor customer service. Purchased appliances online on 1/30 & have yet to receive it. They were…read moresupposed to deliver it twice & failed to do so. On 2/22 I was scheduled for another delivery between 3-7pm. I waited and waited so at 6:40pm I called the store to make sure someone was still coming and she assured me that they would be here....all lies. Just give me back my money so that I can be done with Aaron's.

From the owner: Arona Home Essentials Mason City in charming Mason City offers a top-notch Furniture Rental Service…read morespecializing in Rent-To-Own (RTO) options. Whether you need furniture, appliances, electronics, or even tires, we cater to all your home essential needs. Our flexible payment plans are designed to suit various financial situations - even if you have no credit or bad credit. With our low payments and 120 Days Same as Cash offer, furnishing your living room with a new sofa and TV has never been more accessible. Say goodbye to high prices; Arona Home Essentials Mason City is your go-to destination for cheap appliances, computers, TVs, mattresses - everything you desire at fantastic prices. Experience the convenience of pre-approved deals and Same as Cash options when you shop at Arona Home Essentials Mason City. Our commitment to making quality products affordable ensures that you can find the perfect items for your home without breaking the bank. Upgrade your living space with our diverse selection of furniture, electronics, and more while enjoying seamless leasing or rental processes in Mason City today.

Handrail. We purchased a handrail from Thatcher for the salt water hot tub. In less than 3 years…read morethe handrail broke because of rust. We were informed the warranty was no longer in effect. Hoping there might be some consideration for purchasing a new replacement - there was no offer and it was suggested we call the manfacture. The manfacture only interacts with dealers. Thatcher's response when asked about our options of purchasing another, better quality handrail - was "we don't have other options and don't sell many handrails". It was a frustating. We pruchased a handrail that fastened to the steps for $50 vs our Thatcher handrail that had a plate that slid under the tub for $300. Given our experience, the $50 is a better design for less $$$. Other Experiences. Our other experiences - purchase, install, maintenance have been good, no problems/concerns.

Thatcher installed a pool on my neighbor's lot and in the process encroached onto my property and…read moredestroyed my lawn adjacent to the neighbor. Thatcher didn't even contact me or request permission to encroach. Called them to tell them they were encroaching/trespassing and I was told I was supposed to be contacted before they started, and was told any encroachment damage would be repaired. What a way to do business! NOT!!!!!!!!

I'm pleased with the overall sales and service, but giving a one-star rating for the following…read morereason: The store displayed signs and the salesman sold me on the idea of opening a Sears MasterCard charge account, with the incentive of a $75 statement credit if I made a purchase of at least $500. The large gas BBQ I was buying came to just under $500, so I bought additional items to bring my purchase above $500. When I received my first the account statement, there was no such discount reflect. I called Sears customer assistance and it was a total waste of time -- I got a rude person in a foreign country who insisted there is no such offer in effect, only a $20 credit, which she granted me. Since I didn't think to photograph the signs at the store I have no evidence. And I purchased weighs over 100 pounds and it will take two hours to disassemble and an eight hour drive (I live in Chicago) to get it back to the store. Basically I feel scammed, and it's Sears inability to live up to their promises and their poor customer relations that's making them obsolete in a world soon to be dominated by Amazon and a few others who live up to their promises to customers.

Rick and his team really know their stuff! I recently visited and learned about the SpeedQueen…read moreline, which I had never seen before. LeAnn answered my questions and shared information about SpeedQueen and the other products that Rick's sells and I was very impressed. I look forward to my current washer/dryer calling it quits so I can buy new from Rick's!

Nice store that I have used often over the past several years. Unfortunately service has gone down…read morerecently. Used to always be greeted when arriving and asked if they could help me find something. Today 2 customers in the store and 4 or 5 employees. No one acknowledged my presence until I went to check out. These smaller town stores can't compete on price or selection sp they need to excel with service. I'm hopeful they will bring it back again. Not the 1st time I've experienced this change just my 1st review of it.