Probably should wait a couple of days before posting this review, but since I have wasted most of the past 3 days waiting for someone to show up and prior to that another 5 days trying to get the appointment; I will anyway. Yes I'm seeing red! 1 LED fridge light was $233.26 and took literally 45 seconds to replace. OK price is outrageous, but even worse is the customer service it took to get taken like this. I bought a higher end KitchenAid fridge a year and a half ago. Paid up because I was tired of the problems of the newer Whirlpool that I had, 2 compressors went bad in three years and Jon told me the fix was nearly the cost of a new one. New fridge, new problem - LED light bank went out, called, and waited a few days for a call back, none came so went into the store and visited. Jon said he knew exactly what it was and the freezer light needed to be replaced, according to him a common problem with the fridge. I had always had good service in the past and Jon said he carried the lights on hand could come out next week. Unfortunately we were headed to Arizona for part of the winter and wouldn't be here that week. Jon said no problem just call when you get back. That's when my frustration began. We got back, made several calls to get a repair date, but no confirmation -- went to the store and visited with Vicki, she had trouble finding me in their computer, finally did as they had an error on the address line. Set the appointment for Monday at 11:00. Eleven o'clock came, then 12, no show tried calling for the next 2 1/2 hours before they told me the repair man was running late, but was still on the schedule. At 7:45 PM got the call not today, but would be there tomorrow afternoon. So that day was wasted. Tuesday no show and at 4:00 got the call running behind, but could be there at 8:00 Thursday morning. waited and at 9:00 got the call, didn't have the part but should be there about 2:00. At 5:00 I called and he said I was next on the list. So at 5:30 he shows up, takes 45 seconds to replace the LED light module in the freezer compartment and says how would you like to pay?
$233.26 for a LED light that can't cost more than $5
Something has gone wrong at McCloskey Appliance, grumpy, late, no communication, and outrageous repair costs. My parents always bought from them, and talked me into using them, they were great at first , but now terrible. Hope you guys get back to the good service of the past, but you have probably lost me as a customer until your reviews get better. read more
